5/5
Review as Seller
Tim and Lauren have been very professional and friendly when dealing with the sale of our house. The sale has moved very quickly and efficiently so far. I would recommend these guys based on my current experience.

Trusted Agent profile · Bitterne · Hampshire
Verified
★★★★★
531 reviews across 2 platforms
5 West End Road, Bitterne, Hampshire, SO18 6TE
Part of Charles Carr, see every office.
Charles Carr's office in Bitterne, Hampshire, at 5 West End Road, is rated 4.6 out of 5 across 531 reviews on two platforms, including 190 Google reviews rated 4.0.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ...Read all 91 from sellers
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 110 from buyers
Hi to whom this may concern I phoned in your office today to get some info on a property. spoke to a very lovely girl called Rebecca who assisted me with my ...Read all 2 from landlords
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 9 from tenants
Charles Carr has fast become a well respected local independent estate agent within the Southampton area. Our strong team of experienced local professionals endeavour to provide exceptional customer service and added value every time. Our mission is simple: “We aim to offer our clients a fair and honest agency experience that represents good value for money, whether you sell, buy, let or rent a property through Charles Carr, we want you to be 100% satisfied with the end result”.
Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
5/5
Review as Seller
Tim and Lauren have been very professional and friendly when dealing with the sale of our house. The sale has moved very quickly and efficiently so far. I would recommend these guys based on my current experience.
5/5
We bought our first home through Charles Carr and without Louise's help we would have really struggled to complete before needing to vacate our existing home. Thank you, Louise, for your never-ending patience and support!
5/5
Very pleased with our relationship
We have worked well with both Lloyd and Beckii from Charles Carr. Lloyd has advised us throughout the process and Beckii has facilitated viewings as well as keeping us informed with regular telephone calks
5/5
Great Customer Service
I just came into Charles Carr to make initial enquiries. I was very impressed by the level of service I recieved from Nikki who was extremely welcoming, polite and very willing to help.
5/5
Honest, helpful and nice people
Charles Carr are a great agent to work with - honest, helpful, always return a call and on hand to help a sale through. Well done especially to Louise Carr - what a gem!
5/5
Helpful and responsive
Dear Alex Thank you for taking the time to rate our business, i am delighted that you were satisfied with the service Carter Edwards provided you. Many thanks
5/5
Pleasure to deal with Lloyd Westerall
Staff were helpful at all times, Lloyd in particular was extemely polite, pleasant, reassuring and best of all, kept me informed at all times as my sale progressed. Would certainly use their services again
5/5
Cant fault our main contact - Lauren French from the Bitterne office. Shes been a pleasure, always rings and keeps us updated and is genuinely a nice friendly person to deal with.
5/5
excellent service
Your agent was very professional. She answered all our questions she knew and the ones she was unsure of she was very prompt getting a response. Very Pleased. Kind Regards, Sean Ogilvie
5/5
Lauren helped my purchase my property. I found her very helpful and she made the process really easy which is great when your a first time buyer and have no clue!
5/5
Excellent service and very helpful people.
The first contact was with Louise, extremely professional in keeping us informed also the honest and reliable person. Everything organised very well! We appreciate the hard work and would recommend to everyone.
5/5
Off to a good start!
We have just started our home search and are currently very happy with the service received so far. Punctual, respond to communication well and honest in their dealings. So far, so good!
5/5
Friendly and professional!
I've recently purchased my first house and I am very grateful to Rebekah and all her colleagues for a great service and a friendly approach to my needs. Definitely recommended !!!
5/5
Great service
I couldn’t of asked for a better sale when using Charles Carr they have been faultless and I’ll use them next time we move. I’ve recommended them to everyone I know.
5/5
Very helpful
Had a very good experience. A lot of information about the property was given. Very friendly and helpful staff. I dealt with a lady called Alia who was a delight.
5/5
Customer service from a beach
If it was not for Lloyd emailing and chasing solicitors whilst he was on holiday I would not be moving. Please come and see the house when we have finished.
5/5
Used these to buy my house very professional must thank miss jade manson newby very helpful would use again or recomend to my family 5 star rating
5/5
Great service from Lauren, she was always sending us new properties and we have now been able to move into our dream house. Thank you again!
5/5
Louise ; bitterne branch
Amazing, worked above and beyond her job as an estate agent. My faith as been restore with regards to estate agents and would use her again, no hestitation.
5/5
Excelente service
I have been dealing with agent Belinda, being very informative and helpful. Offering all the services and a broad selection of properties which match my requirements. Fully recommend
5/5
Great service
Louise Carr and her team have been extremely helpful throughout the process. Responding to all communications in a good time frame. Excited to complete now. Thank you.
5/5
I would highly recommend Charles Carr! Nikki always welcomed me with a smile, and is so approachable. Thank you, for making me feel at ease!
5/5
Had a really helpful chat with Georgia earlier, I'm a first time buyer, And new to the area, found her very personable and genuine...a rarity!
5/5
Great attention to detail
The agents at Charles Carr are very attentive and personable. They work really had at understand their clients needs in order to really try and achieve them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
91 reviews from sellers, rated 4.9 out of 5 on average. For example, Andrew wrote: "Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ..."
110 reviews from buyers, rated 5.0 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
9 reviews from tenants, rated 5.0 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
Tell us what you need and we'll pass your enquiry to Charles Carr and up to three other top-rated agents near Bitterne.