Trusted Agent profile · Bitterne · Hampshire
Verified
★★★★★
531 reviews across 2 platforms
5 West End Road, Bitterne, Hampshire, SO18 6TE
Part of Charles Carr, see every office.
Charles Carr's office in Bitterne, Hampshire, at 5 West End Road, is rated 4.6 out of 5 across 531 reviews on two platforms, including 190 Google reviews rated 4.0.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ...Read all 91 from sellers
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 110 from buyers
Hi to whom this may concern I phoned in your office today to get some info on a property. spoke to a very lovely girl called Rebecca who assisted me with my ...Read all 2 from landlords
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 9 from tenants
Charles Carr has fast become a well respected local independent estate agent within the Southampton area. Our strong team of experienced local professionals endeavour to provide exceptional customer service and added value every time. Our mission is simple: “We aim to offer our clients a fair and honest agency experience that represents good value for money, whether you sell, buy, let or rent a property through Charles Carr, we want you to be 100% satisfied with the end result”.
Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
5/5
View AgentsCouldn't be happier!
Sold my house through Charles Carr and found the perfect home! I wanted to find our home for life as I don't want to move again. What an efficient team, all so lovely on the phone and in the office. Thank you all x
5/5
View AgentsLauren is a real asset to the team
A great team at Charles Carr, notably Lauren who is very personable, and is highly professional and knowledgeable with her work. Lauren goes out of her way in all aspects to ensure she exceeds expectations. The team are a real pleasure to deal with
5/5
View AgentsExcellent service with overwhelming response to our house sale
We had 8 offers within 48 hours and several exceeded our expectations. The open event is a great idea saving us so much trouble. All the staff involved were helpful and polite which enabled the process to go smoothly for us with minimal stress.
5/5
GoogleGreat service from Alia. Really helpful would recommend :)
Many thanks Jade for taking the time to leave this fantastic 5 star rating. All the best
5/5
View AgentsProfessional, helpful with great communication!
Alia helped me find my first property & I could not be happier with it. As a first time buyer I had many questions which Alia responded to quickly. The process has been very quick & easy! Highly recommend Charles Carr & Alia!
5/5
View AgentsFantastic and efficient service
I have had a brilliant experience with Charles Carr. Jade contacted me within minutes of my initial request being sent and has been incredibly helpful throughout the whole process. As a first time buyer I was grateful for her expertise in the process.
5/5
GoogleFantastic experience! Lisa, Connor and the rest of the team worked incredibly hard to get us into a fantastic new home. Only agents I've ever known to still be working/emailing me at gone 9pm. Fantastic agency, would highly recommend them.
5/5
GoogleProactive and helpful throughout, would highly recommend
Thanks so much for the great review and open recommendation to others! kind regards
5/5
GoogleVery helpful, efficient, and professional. Many thanks
Thank you so much for taking the time and trouble to voice your opinion and leaving us a fantastic 5 star rating kind regards
1/5
GoogleAwful customer service. Avoid at all costs!!!
Sorry but we have no record of you on our database we are very proud of our number rated status on rater agent for Southampton please contact us direct if you have any issues
5/5
View AgentsProfessional service,
The service you and you’re team provided was impeccable. You gave me confidence and reassurance every step of the way. Your own very professional and friendly manner also makes me, without hesitation recommend your company giving a 5 star service
5/5
View AgentsHome seller and buyer
We couldn’t recommend Charles Carr more. They have been brilliant and totally supportive from start to finish. We’ve been very well looked after and they helped us sell our home 4 times and also purchase our dream home.
5/5
View AgentsWould definitely recommend
Thanks to all the team at Charles Carr, especially the help received from Louise. She made our move I am sure a lot more hassle free than it was, a huge thanks. All now moved in and enjoying our new home.
5/5
View AgentsAmazing Service
Louise Carr has been amazing helping with our purchase she has fought tooth n nail for us and we are now nearly there thanks to her hard work and effort, the team there are all amazing would recommend 100%
1/5
GoogleAwful service, failed to turn up for an appointment 15 months ago to let our property and have been calling back ever since dispite repeated requests for them to STOP CONTACTING ME!!! .... they cant follow simple instruction.
5/5
View AgentsGreat service and friendly staff
Great service from Charles Carr. Rebekah and Anna have been brilliant. They managed to rent my property within a day of being on the market and have been more professional and friendly then estate agents I’ve used in the past.
5/5
View AgentsFantastic Service
Just wanted to say Louise at Charles Carr has been fantastic i had loads of question and she was able to help very quickly, always gets back to me and also there for us when needed. Fantastic service
5/5
View AgentsAlways kept informed excellent service from Becky
Although it's early days I am very pleased with the service Becky has provided. She keeps me updated at every stage of the process which I am very confident will lead to an early sale of my property
5/5
View AgentsHelpful with a delicate situation
Lloyd from Charles Carr was very helpful with a delicate situation that was causing distress with my house purchase. He handled it very well and used his professional influence and networking to proactively resolve the issue. Thank you LLoyd!
5/5
View AgentsExcellent quick sale of my House
I was very pleased with the service I received from Charles Carr estate agents. They gave me regular updates regarding the potential sale of my House,It was a quick sale so all in all very pleased with this agent.
4/5
GoogleVery efficient,professional and polite
Thank you so much for leaving a review, its greatly appreciated! kind regards
5/5
GoogleVery good, and personable.
Thanks so much for the ***** rating, its much appreciated!
5/5
View AgentsPolite and always friendly
While spending weeks trying to find a new flat, Alia from your team helped me in many ways. She is very polite and helped me find the right place after a lot of stress. Thank you to all.
4/5
Googlevery useful information
Thanks so much for the 4***** rating! :-)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
91 reviews from sellers, rated 4.9 out of 5 on average. For example, Andrew wrote: "Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ..."
110 reviews from buyers, rated 5.0 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
9 reviews from tenants, rated 5.0 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
