Trusted Agent profile · Bitterne · Hampshire
Verified
★★★★★
531 reviews across 2 platforms
5 West End Road, Bitterne, Hampshire, SO18 6TE
Part of Charles Carr, see every office.
Charles Carr's office in Bitterne, Hampshire, at 5 West End Road, is rated 4.6 out of 5 across 531 reviews on two platforms, including 190 Google reviews rated 4.0.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ...Read all 91 from sellers
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 110 from buyers
Hi to whom this may concern I phoned in your office today to get some info on a property. spoke to a very lovely girl called Rebecca who assisted me with my ...Read all 2 from landlords
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 9 from tenants
Charles Carr has fast become a well respected local independent estate agent within the Southampton area. Our strong team of experienced local professionals endeavour to provide exceptional customer service and added value every time. Our mission is simple: “We aim to offer our clients a fair and honest agency experience that represents good value for money, whether you sell, buy, let or rent a property through Charles Carr, we want you to be 100% satisfied with the end result”.
Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
5/5
View AgentsOutstanding service
Excellent service, Samantha storrar you went beyond your job duties which we can’t thank you enough for. This was a difficult chain due to certain solicitors being involved and if it wasn’t for you on a daily basis phoning these solicitors we believe our sale and purchase would of fallen through.
1/5
GoogleWhat's occurring?? Two days of trying to book a viewing & not a single call back...
Hi Vanessa, I would call you but there is no trace of you on our system. Please call me on my personal mobile if you wish to arrange an appointment. Many thanks. Lloyd Westall, Sales Director, 07841 400125
5/5
View AgentsHelpful, friendly, non-invasive, knowledgeable
Sam B has told us everything we needed to know this far and has filled in some gaps in our knowledge as first time buyers. He is approachable and supportive. We're looking forward to working with Sam for the duration of our house buying process as he fills us with confidence.
1/5
GoogleCowboy company is the only way to describe this shambles, would give 0 if I could
We have searched our records and have no details of you on our database please email the office direct with your details and we can discuss why your unhappy with Out service as we can’t see we have ever dealt with you....
5/5
View AgentsVery proactive company
Charles Carr were excellent, very proactive on the ball and secured a quick sale Good work all around
Dear Steve, Thank you for your review you were a pleasure to deal with. We wish you all the best in the future Dale
5/5
GoogleSpoke to a young lady called Georgia who was really polite and gave helpful advise
Thank you so much for taking the time and trouble to voice your 5 STAR endorsement of our staff and service. Your open recommendation to others is most appreciated. Many thanks.
5/5
View AgentsMarket to sale in 8 weeks
I have just completed the sale of my property in 8 weeks achieving full asking price from market to exchange. Lloyd and Lauren at Charles Carr were a pleasure to deal with and made the sale as seamless and stress free as possible. I couldnt rate them highly enough.
5/5
View AgentsAlia was very helpful and answered all our queries
Alia showed us around a number of properties and was always very helpful and answered our queries about each one. We would certainly have put an offer in on the larger flat at Caxton Court if we hadn’t received acceptance of our offer on another property late yesterday.
5/5
View Agentsrecommended not disappointed
Lloyd, Jordan, Charlotte and Chloe with their team brought 40+ viewers and gained 8/9 offers for the house within a month, On the market 6th Dec SOLD 6th Jan Thank you team, Happy 2020 to the new owners and the team at Charles Carr Bitterne
5/5
GoogleGreat all round service. Registered and was out viewing the next day. Great advice on local mortgage and legal advisors and helped us save money. Really hard working team and you can tell they are passionate about what they do. Thanks for going above and beyond!
5/5
View AgentsAmazing service, would definitely recommend
Amazing service from Rebekah who managed to sell our property and found our onward purchase. We are very happy with the outcome. She was very professional and made our experience stress free! Good communication between all the staff we dealt with at Charles Carr and would highly recommend.
5/5
View AgentsCouldn’t fault them at selling my house
Charles Carr have been a great help with selling my home, received great advice on solicitors and mortgage brokers, helped me save money. Always answer the phones and there to advise you when needed and they couldn’t be happier to help. You have a team of great staff
5/5
View AgentsShane Clarke
Enjoyed dealing with Shane in our buying process so far.Hoping for a satisfactory conclusion .Shane comes across very well ,informative direct and professional,exactly the sort of straight forward agent that is easy to deal with during a stressful period .He has always been accessible and answers queries quickly.
5/5
GoogleVery friendly agent and very helpful! Would recommend to other friends and family!
Thanks so much for taking the time to write a review and rate us 5 stars!! best wishes
5/5
View AgentsBuying a house with a top estate agent
Have always found the staff very helpful. When my house sale fell through they quickly arranged new viewings so that I didn't lose the house I was buying. They have always been there to answer any questions and deal with any problems. quickly and efficiently.
5/5
View AgentsExcellent service & support
We have just accepted an offer on a property and been guided by Lauren on this. Her level of service and support has been impeccable and her manner is always very friendly. She has made the whole process smooth and hopefully will continue like this until completion.
5/5
View AgentsAmazing
I am looking for a property and the service in first hand through the office is exceptional. I spoke to a lady called Belinda who listened and gave very good advise to what I’m looking for. They offer you the full package and great service fully recommend.
5/5
View AgentsFantastic service
I’ll be recommending Charles Carr to all my friends and family. Fantastic service and Nikki really went the extra mile to make sure we we’re happy with how our property was described and displayed when first decided to put our property on the market!
5/5
View AgentsSo far... So good
Unlike my experience of other estate agents, Charles Carr seemed to genuinely want to sell me the property and made me feel valued as a buyer. Easy to get viewings and although it is still early days in the purchasing process so far.. so good.
5/5
GoogleViewed property from carter edwards via Sarah. Very warm and welcoming.
Thanks very much for your kind comments and rating!
5/5
View AgentsCustomer care and faith in Estate Agents
The customer care, integrity and proactive service I have received from Beckii in the Bitterne office has been first class. I have been truly impressed by her desire to map the right property with my requirements. She has restored my faith in estate agents!
5/5
View AgentsReview of Charles Carr
I used this firm to sell a property which was diificult to sell. I dealt with a sales negotiator called Lloyd who supported the sale in the most professional way. He went the extra mile and was always available. I thoroughly recommend this firm.
1/5
GoogleExtremely unprofessional. If you want a prompt, helpful and straight talking agents, these are not the ones for you. Please look else where, I wish I did. Uncooperative and lazy, got the fees and not bothered about providing a decent honest service.
5/5
GoogleI could not rate Carter Edwards/Charles Carr highly enough. Both Louise and Lauren have been so helpful with our move, with Louise being so helping and giving me information when I can't get hold of my solicitor! I would 100% recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
91 reviews from sellers, rated 4.9 out of 5 on average. For example, Andrew wrote: "Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ..."
110 reviews from buyers, rated 5.0 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
9 reviews from tenants, rated 5.0 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
