Trusted Agent profile · Bitterne · Hampshire
Verified
★★★★★
531 reviews across 2 platforms
5 West End Road, Bitterne, Hampshire, SO18 6TE
Part of Charles Carr, see every office.
Charles Carr's office in Bitterne, Hampshire, at 5 West End Road, is rated 4.6 out of 5 across 531 reviews on two platforms, including 190 Google reviews rated 4.0.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ...Read all 91 from sellers
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 110 from buyers
Hi to whom this may concern I phoned in your office today to get some info on a property. spoke to a very lovely girl called Rebecca who assisted me with my ...Read all 2 from landlords
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 9 from tenants
Charles Carr has fast become a well respected local independent estate agent within the Southampton area. Our strong team of experienced local professionals endeavour to provide exceptional customer service and added value every time. Our mission is simple: “We aim to offer our clients a fair and honest agency experience that represents good value for money, whether you sell, buy, let or rent a property through Charles Carr, we want you to be 100% satisfied with the end result”.
Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
5/5
GoogleEnquired about a property and spoke to one of your property managers Anna, I couldn't be happier with the quality of service I was given, she was helpful and very informative
Thank you so much for your review, we throughly appreciate it. All the best
5/5
View AgentsReview of Alia Thomas
Alia was. Very helpfull informative and supportive with our bid and we were delighted with the service,
5/5
View AgentsService
We would like to say thank you to Charles Carr for the excellent service they provided throughout of the sale of our house. We would especially like to thank alia at the Bitterne branch for her outstanding work and Commitment she provided throughout the Whole process her communication was 2nd to none, so thank you alia and all the team at Charles Carr bitterne
5/5
View AgentsThank you for a great start
Jordan from Charles Carr was a huge help with my whistle-stop day of viewings. He was enthusiastic but never made me feel pressured, and was even happy to talk on the phone out of hours (Saturday night!) to discuss my offer. The conveyancing process will be stressful and I'm glad to have an agent like that on my side as it all unfolds.
1/5
GoogleLloyd, I have temporarily removed my review, pending satisfactory outcome of unacceptable delays. Please liaise directly with my Estate Agent, and keep my Solicitor informed by email throughout all stages.
Glen please liaise with your agent Ben and email me your contact details as I am keen to discuss this. I have been dealing with this personally. My email is lloyd@charlescarrproperty.co.uk I look forward to hearing from you. **Glen UK, I am delighted to confirm that we hit the agreed completion date by going the extra mile for all clients involved. I wish you all the best in all future endeavours.**
1/5
View AgentsUnprofessional
Cancelled viewing in the last min like people has nothing better to do, the only excuse given is that they are too busy doing open house. - do they not review day before what the dairy looks like? - do they not know how to maintain time table? - do they not know how to communicate with people? Unreliable and totally unprofessional.
4.6/5
View AgentsFantastic service
I sold my property through Charles Carr and I have nothing but praise for the staff, they have done their upmost to keep me informed throughout the whole process and I have always found them to be professional and easy to engage with. Louise Carr in particular has been excellent chasing and updating through the final stages of exchange and completion.
1/5
GoogleOh...my...god!! Such a frustrating experience from start to finish, I would never use this agency again, I wasted my time & lost so much money by choosing them.
Hi Janice, I have checked our systems and we only have two Janice's both are repeat customers of ours. Please give me a call to discuss your review. 07841 400125
5/5
View AgentsGreat service by Lauren French
On the few occasions we have met Lauren French she has been astute and knowledgeable with the properties we have viewed. If she doesn't have the answer there and then she does her utmost to follow any queries up. She is polite, punctual and to the point which are attributes that are appreciated at a stressful time for customers. Davina & lee
5/5
View AgentsEnthusiastic
Shane took some great pictures of our property & Georgia was very helpful, professional & friendly.
5/5
View Agentsexcellent
Charlotte was very helpful, polite and very patience. A pleasure to meet.
5/5
GoogleSpoke to Jade this morning who came across as very professional and helpful
1/5
GoogleIf i could give less i would! Rude and unhelpful! I did not even book in to view as i would not want to deal with this estate agent.
Afternoon Jo, I am really sorry you have not been happy with the level of service you received. I have checked our records against your name and none of our systems have you registered or down as making contact. I would really appreciate you contacting me to discuss this. My name is Lloyd and I would really welcome a call from you. My number is 02380 439121 in the office and you can also have my personal mobile 07841 400125.
5/5
View AgentsOver joyed!
Went into Charles Carr today as I work very close to them. I went into the bitterne branch as a first time buyer looking to purchase my first property they suggested a mortgage advisor to me who has been absolutely amazing! Over joyed with my experience with Charles Carr will defiantly be buying and selling with them in the future! Thank you team!
5/5
View AgentsExcellent pro active service
Having previously tried to buy a flat with another agent I was extremely impressed with the proactive service we received from Samantha Storrar. We received prompt replies to any queries both by email and on the phone. We were also given recommendations for solicitors and mortgage advice, both of whom were equally professional. Thank you for helping make this a relatively painlessl process.
1/5
Googlearguing over the internet...proven unprofessional. not sure how you know when you came to my house?!, and also not sure what Mr Dawkins has to do with anything? enjoy your day.
Dear Nicola, we have never been to your property in the 6 years of me being with the business. I have referred this to google to make contact with you. They will then refer back to us. To discuss this personally please feel free to call me on my personal mobile 07841400125. I also note you are the second customer in two days to slate Carter Edwards and leave a five star review for Field Palmer. Further questioning the legitimacy of your review. I will call Brian Dawkins on his mobile to discuss further.
5/5
View Agents5 Stars!
I would highly recommend the expertise of Shane Clarke and the team at Charles Carr!
5/5
View AgentsCommitted and Extremely Helpful
Shane Clarke was brilliant, i would highly recommend him and Charles Carr estate agents.
5/5
View AgentsOsman dursun
Very friendly and helpful service..Tom is excellent staff ..thank you !
5/5
GoogleI was a first time buyer and I have no idea how the process was to buy a house,the staff were so good and professional with me.
We are very appreciative of you taking the time to review us & extremely pleased that you received a professional service from our staff. All the best
5/5
GoogleBeen viewing properties this week with Charlotte and Sophie and service provided by Charles Carr is great, all staff are really friendly and always happy to help.
Thank you so much Lisa, good luck with your house purchase. Kind regards
5/5
View AgentsEnquiry
Spoke to Rebekah regarding a viewing, very efficient, hope to deal with again
5/5
GoogleBrilliant service did exactly what they said they would do ahead of the time scale given and obtained a price in excess of the price range.
Thrilled that you are happy with the service provided and that you achieved a great price for your property - thanks for the great review!
5/5
GoogleRecently used these estate agents, we had a lovely and friendly lady called Emma show us around a few properties. When we found the one we wanted she was very helpful and efficient and made eveything very clear for us and kept us up to date at all times. She was very professional. We would highly recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
91 reviews from sellers, rated 4.9 out of 5 on average. For example, Andrew wrote: "Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ..."
110 reviews from buyers, rated 5.0 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
9 reviews from tenants, rated 5.0 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
