Trusted Agent profile · Bitterne · Hampshire
Verified
★★★★★
531 reviews across 2 platforms
5 West End Road, Bitterne, Hampshire, SO18 6TE
Part of Charles Carr, see every office.
Charles Carr's office in Bitterne, Hampshire, at 5 West End Road, is rated 4.6 out of 5 across 531 reviews on two platforms, including 190 Google reviews rated 4.0.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ...Read all 91 from sellers
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 110 from buyers
Hi to whom this may concern I phoned in your office today to get some info on a property. spoke to a very lovely girl called Rebecca who assisted me with my ...Read all 2 from landlords
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 9 from tenants
Charles Carr has fast become a well respected local independent estate agent within the Southampton area. Our strong team of experienced local professionals endeavour to provide exceptional customer service and added value every time. Our mission is simple: “We aim to offer our clients a fair and honest agency experience that represents good value for money, whether you sell, buy, let or rent a property through Charles Carr, we want you to be 100% satisfied with the end result”.
Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
5/5
View AgentsExceptional service. Wouldn't hesitate to use them again.
I could not fault the service we received from Charles Carr in selling our property. They were always clear, honest, open and friendly in all of their communication with us and provided prompt, constructive updates along the way. From the beginning of the process, they were positive in their valuation and worked really hard to get a great outcome for everyone. It felt like a really personal service.
4.8/5
View AgentsHome search
Anna has been very helpful and informative when it comes to finding a new home for my family.
5/5
View AgentsFriendly professional approach,
My experience with Charles Carr, has been a positive one, I have had the good fortune to be dealing with Lauren French, a fantastic consultant who is tirelessly looking for an investment property for me. She has good experience, and above all I can take her at face value. When I have phoned the office , I am always met with a professional attitude. Regards, Steve Barrett
5/5
GoogleFantastic staff all very friendly. The team they have there have been so positive and helpful though out everything. 100% recommend going with them. Every one there is so friendly and welcoming. Anna and Maddii have been extremely helpful and have dealt with all queries quickly. Thank you to them both. You’ve been fantastic and look forward to being with you for a long while yet.
5/5
GoogleAnna at Charles Carr Bitterne office has been extremely helpful with any issues we have had at with our rental property. Communication is key when renting and Anna couldn't be more helpful and professional.
Thanks so much for your kind review, it is greatly appreciated! Best wishes
5/5
GoogleI had a really good service provided by Anna, she has been doing her best to find me and my family a suitable home. Would recommend her and Charles Carr to anyone I know.
Many thanks for your review. i will be sure to share your comments with Anna. All the very best
5/5
View AgentsCalled today and spoke to Rebekah very happy with our call she was very polite and rather knowledgeable fantastic help!
5/5
View AgentsThank you for your help!
Shane was fantastic helping me find a property, he was very professional from start to finish. I would highly recommend.
5/5
View AgentsKnowledgeable and helpful staff
Sam and Emma have been fantastic not only with the viewings of properties - knowing every detail about the property shows they've done their homework rather than just allowing the buyer to look around and ask questions, but also Emma's endless patience and prompt email responses to the plethora of questions that comes with being a first time buyer has made me feel like I'm being really supported.
5/5
View AgentsExcellent service
They are very helpful. They are helped me a lot.. I would recommend them to anyone. Jade is very helpful.
5/5
View AgentsI booked a viewing
And spoke to Lloyd, he knew about the ground rent and maintenance and he was really useful.
5/5
GoogleLloyd was so helpful and made the whole buying process easy and stress free. Thank you ??
5/5
GoogleWe bought our first home through Charles Carr. Jade has really helped with finding our perfect home, she helped save money on our mortgage and advised us on who’s best to use. She kept me up to date with houses about to go on Rightmove something which I really appreciated. She knew what requirements I needed and always took that into consideration. Thanks very Much!
5/5
View AgentsReally helpful, kept us informed on a regular basis. Excellent customer service.
Sam from Charles Carr was a great help trying to negotiate a sale for a house we loved. Although the outcome was not what we hoped, her customer service was great. She kept us informed throughout in a timely manner. She answered any queries we had quickly and efficiently too. Hopefully we will have dealings with her and/or this agent in the future. Z & S Hambleton
5/5
View AgentsCharles Carr Team- excellent!!
We are extremely pleased with the service provided by Charles Carr agents and their team. From the initial contact approach throughout the support in finding us a property that suits our needs, updates about new properties on the market and selling our properties ( both me and my partner sold our properties) these guys are excellent and set out from the crowd! I definitely recommend these guys!
5/5
View AgentsSophie Botto- brilliant estate agent- deserves recognition
Extremely happy with the service we receive from Charles Carr/ especially from sales consultant Sophie Botto. She always puts us first, makes regular contact, gets us lots of positive viewings and generally is trying so hard to sell our house. I hope she sells it for us and she gets the recognition she deserves for all her hard work. We would definitely recommend Charles Carr
5/5
View AgentsBest estate agents by a country mile
Superb estate agents. Cannot fault the service we have received. All staff have been brilliant. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found us our future family home, without pressuring us, which we have experienced with other estate agents.
4/5
GoogleAlia phoned regards a property for sale she asked for feedback to ensure they can identify other properties which may be of interest to us Alia seemed really friendly and very professional
Thanks so much for your feedback - it is greatly appreciated! Best wishes
5/5
GoogleJust bough my first home through these guys . Louise was really friendly and helpful throughout
5/5
View AgentsSales Team Review
The sales team specifically Rebekah were fantastic, friendly professional and hard working. Thank you also to Shane
4/5
View AgentsPleasent knowledgeable and helpful
Emma is always pleasent and knowledgeable about the area She answers my questions and remembers who you are
5/5
View AgentsAmazing services
Thanks charles carr for selling my home and helping my onward purchase. Rebekah has been a absolute delight
5/5
View AgentsYour always happy to help with whatever we needed
I've had no problems with your company and Alia who has been my main point of contact, Always happy to help me and gave good advice. Only point to work on is that we made it clear quite early on what our max price would be but still got a few recommended properties that were way above that. Not enough to deduct a star for though.
5/5
GooglePersonally I’m more pleased with the service and knowledge I received from Alicia Ross. She provided me with all the info I needed and cut straight to the point and didn’t waste no time! She gave me the marketing packages and helped me find an ideal property which was best suited for me. Told me about the different services including the financial service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
91 reviews from sellers, rated 4.9 out of 5 on average. For example, Andrew wrote: "Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ..."
110 reviews from buyers, rated 5.0 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
9 reviews from tenants, rated 5.0 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
