Martin & Co Basingstoke reviews

★★★★★ 5/5

Google

I got a very prompt response when I contacted them for letting an apartment, and they made the entire procedure happen quite smoothly. Happy with their service!

Subhradeep · 11 July 2023

★★★★★ 5/5

Google

Martin has been our agent for 10 years and they usually have a quite good service, especially Cloe in the property management team is highly professional and amenable. Thanks

Angela · 26 April 2021

★★★★★ 5/5

Google

Staff are very helpful, prompt in replying to emails and communication skills are very professional and in my experience I would recommend this estate and letting company

Elena · 19 February 2025

★★★★★ 5/5

Google

Very fast and efficient and very helpful … I have found the house that I was looking for .. Thank you to all the team in Martin and co ..

Diwas · 8 January 2025

★★★★★ 5/5

Google

Their exceptional service and professionalism exceeded my expectations. Their attention to detail and friendly approach truly made me feel valued as a client. Highly recommended

Rachel · 6 August 2023

★★★★★ 5/5

View Agents

Extremely professional, reliable and efficient.

I have been using Martin & Co for a number of years and their knowledge of the industry plus their professionalism and efficiency has made letting my properties so much easier. Can recommend.

Brian · 18 November 2024

★★★★★ 1/5

Google

I had an appointment with this agency today to view a house. It was a complete waste of ny time as the agent did not show up and refused to answer calls. That was really rude.

Yemi · 24 September 2016

★★★★★ 5/5

allAgents

"Great communication and..."

Great communication and advice received in a very professional manner. Thank you

A · 22 July 2025

★★★★★ 5/5

Google

From the first contact, they were very attentive and always gave me the support I needed to rent the property. I recommend them, as they are very professional!

Antonio · 6 January 2025

★★★★★ 5/5

Google

As a landlord, I've been using Martin & Co for almost 2 years now and I can happily say everything seems to run smoothly. They do not have a high turn over of staff, response times are generally 24-48hrs and the phone is always answered if I need to call them. Properties are inspected every 3 months and photos are supplied. Their accounts are organised and they provide everything required to ensure I can do my own accounts as well. They assist my nominated maintenance agents with keys, and if required, have their own trusted traders too. My tenants are happy with the other side of their service as well, so overall, 10/10 rating and highly recommended.

Tim · 5 July 2019

★★★★★ 5/5

Google

Andrew found a tenant for me within a week of instruction, in a new building where lots of apartments are coming onto the market. The lettings team are friendly and efficient.

David · 24 September 2019

★★★★★ 1/5

Facebook

Scam artists, the whole lot of them! They are terrible agents to have as a tenant because their service is so poor and then they try to take your money. They are sneaky and underhanded and after having our deposit docked on 1 property, they tried to do it again on the second, but I wasn't having any of it. They doctored the inventory and checkout and I was able to prove it. I sent it all to DPS and we got all our money back - every single penny! Don't let them do it to you. Make sure you have excellent record keeping and double check everything against the inventory, it's meant to be like for like and if it isn't, question everything they claim - ask for proof because they won't have any. So glad to be done with you lot!

Daniele · 22 January 2019

★★★★★ 5/5

allAgents

"This is our second year..."

This is our second year working with Martins and it's been wonderful!

Rosie · 2 July 2025

★★★★★ 5/5

Google

Fantastic letting agency. Response time when required is very good. Never had any issues whatsoever with them and couldn’t recommend more.

Shayne · 11 March 2025

★★★★★ 5/5

Google

So happy with the service! Staff are lovely and very efficient and helpful! Provided everything I needed and I highly recommend!

Olivia · 6 August 2023

★★★★★ 5/5

View Agents

Review

Great help and made the process so easy.

Bradley · 5 August 2025

★★★★★ 1/5

Facebook

We moved in to a house that was ill prepared. Outside hadn't been seen to, light bulbs either not working or missing and no parking permits available for the first 5 months of our tenancy. We were then told we could park in the complex because we had permits pending printing. After 15 tickets and 4 months of hassle from the parking agency who operate in the car park outside my accommodation we finally spoke to the operator who told us how to not receive any more tickets but still told us we had to pay the fines. After asking M&C to solve this issue and sort out our fines we received more than 50 letters asking us to pay £150 each ticket or face court action. Again M&C said they would sort this for us. 3 months later more and more letters arrived. The days prior to moving out we still received letters asking us to pay fines of £90 for each or face court action. All the way through our tenancy we spoke and kept in contact with M&C regarding this and only met "we will sort it" replies. Yet to this day I could be facing court action. Then here's the kicker: moving out deposit quote I spent 15 hours cleaning the house, carpets, windows (which hadn't been cleaned when I moved in) and garden (again hadn't been weeded, cleaned or tidied prior to moving in). I spent £70 on a carpet cleaner two days prior to moving out. These scammers then charged me for carpet cleaning £150 and then general cleaning of £110 for a 2 bed one floor apartment. Are you kidding me? Sort yourselves out because I'm never using you again!!!! Nor would I recommend it

Matt · 31 July 2017

★★★★★ 5/5

Facebook

I have just moved into my first flat with my partner and Martin & co have been so helpful and friendly through the whole experience. They have been very efficient with everthing as we picked up the keys within 2 weeks of choosing the flat. Thank You

Jade · 10 June 2018

★★★★★ 1/5

Google

ABYSMAL service / Lack of common sense / Not reliable when things go wrong - AVOID!! If there was a zero rating then Martin and Co would get it. We signed up with them shortly before leaving to live abroad several years back. It went well initially and they got a few people through the door however their tactics to get us to sign up the client we eventually ended up with were on a par with car salesmen. The agent conveniently failed to mention to us that the new tenant would have a pet (something we had specifically asked to avoid) until it was basically so far down the line that we'd missed out on getting other potential tenants without pets. We'd even agreed to a slight drop in rent which we absolutely would not have done had we been told this up front. We were in our new residence abroad for not longer than two months when we had reports that there was water leaking through the kitchen diner ceiling. The agents had attended the site but apparently could not work out what the issue was...obviously putting two and two together (that the bathroom was directly above the dining area was too hard). And after I pointed this out they double checked and found that the silicone sealant on the bath had come away. Anyway after the initial few stumbles all seemed to go well enough for a few years. The staff were polite enough but as soon as any problem arose they were pretty much useless. And I say that with my hand on my heart. The water issues in the bathroom reared their ugly head again in about year 3 after a routine house inspection. Again, putting two and two together is something that the agents don't seem to be good at: they took photos of the property and reported that "all was well". Well, I checked the photos carefully given the previous experience with the tenant and noticed the floor tiles in the bathroom were bowing. I asked them to investigate as this generally means some kind of water damage. They were unusually slow at arranging someone to visit and once they did they quoted an outrageous amount of money to merely replace the floor tiling and effectively cover up the problem. I said this was ridiculous and it needed proper investigating. So I sourced a contractor from the other side of the world and got them around. They advised that there was significant water damage as some of the tiles on the bathroom were cracked and letting water seep down below the bath where it spread outward to the floor tiles. In all the job cost us >£1000!!!! What's worse was that not less than a few months before Martin and Co had visited our property and gave the all clear. Something like this, we were advised, would have been ongoing for a while and they should have noticed it. We eventually moved back to the UK and annoyingly found the house in a state of disrepair and completely unclean. The stringent check out that they had the inventory company perform on us (upon leaving the UK) was clearly not adhered to in the same manner upon check out of the last set of tenants. Dirt and clumps of dog hairs were found all over the house, dirty sills / windows. The tenants had also not kept up the garden maintenance and in fact have basically killed off a whole row of 5 conifers by hacking off the lower branches. We advised that professional cleaners had to be employed and so Martin and Co clearly got their mates around for a kickback. They did a pathetic job for £200 and basically left it in a sub par condition. I dread to think what it looked like before they 'cleaned up'. Martin and Co also seem to think its acceptable to dump their lettings signs on your property when you're not there to protest. I asked them politely to remove the sign so they did but only the board part that identifies it as theirs! I eventually gave up and reported them for fly tipping. All in all they are a bunch of cowboys who want to sign you up to get your 10% or whatever ridiculous fee it is they charge. If things start to go wrong then start worrying as they have little common sense let alone professionalism when it comes to the lettings business.

Stat · 5 July 2016

★★★★★ 4/5

Google

The Lettings side of Martin & Co have to balance the competing demands of tenants and landlords to achieve a mutually acceptable, and one hopes, a long term arrangement. I have let my property through Martin & Co in Basingstoke for a number of years and from a landlord's point of view, have found little over that time for complaint. The members of the team, including Property management, have been prompt, professional and committed to providing the best solution for tenant and landlord alike. Having used other letting agents in the past in Basingstoke, I can confirm that there are indeed sub-standard operations out there but Martin & Co is not one of them!

Kim · 5 July 2016

★★★★★ 1/5

Google

Spoke at length with the manager of this branch yesterday and as many of the other reviews have mentioned here, he was rude, stubborn, and seemed to think it was ok to make up his own version of the law regarding tenancy rights for those on a time-restricted visa. Despite reciting passages from the government website, he was still insistent that he was right, or that he would have to follow up with the legal department, which when I asked him to do so, he had absolutely no intention of doing so. Since speaking with this agency, I've spoken with a few others in the area and have had absolutely no issues surrounding the visa "issue". Despicable behaviour, very unprofessional.

Nick · 2 June 2016

★★★★★ 1/5

Google

Martin and Co are an absolute disgrace, their actions verge on illegal and you should avoid letting your property or renting one from them at all costs. This absolute embarrassment of a company handled the letting of a flat I lived in last year and were rude, incompetent and aggressive. Towards the end of my tenancy, Chris Billingham harassed me so much and was so aggressive towards me over the phone and via email that the housing department of the council issued them a warning. When I reported that my front door had melted during a heat wave and I was stuck in my first floor apartment, I was told that this "wasn't an emergency" and it wasn't fixed for over a week. During this time it would take two people around 20 minutes to get the door open, and closed again every morning and evening. They then gave my door key (without my consent) to a neighbour, who then never returned it to them. AVOID THIS TERRIBLE SHAM OF A COMPANY AT ALL COSTS.

Nicola · 2 June 2016

★★★★★ 1/5

Google

Martin & Co are useless, rude and incompetent. When you call up the office its like speaking to a bunch of hormonal teenagers, the woman we had to show us round the property couldn't even muster a smile- even when I was transferring over agency fees she couldn't be polite. Martin & Co have stinking attitudes and poor work ethic, such as taking days off half way through an application process and not even notifying their clients. Not happy, if we didn't love the house so much we would have told them to forget it.

Lucy · 6 July 2014

★★★★★ 5/5

View Agents

Tenant letting experience

Very helpful, good communication and efficient

Nathan · 6 August 2025