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Martin & Co Basingstoke reviews from tenants

4.9

★★★★★

29 reviews from tenants · all 326 reviews

26 London Street, Basingstoke RG21 7PG

29 reviews of Martin & Co's Basingstoke office come from tenants, rated 4.9 out of 5 on average. We know the reviewer is one of the tenants when they told us, ticked it on the review form, or the review says so. Checked 9 October 2026.

Reviews from tenants

29 reviews from tenants, from every platform, shown as written. First names only.

5/5

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Tenant

Extremely friendly, knowledgeable and professional agents

Martin & Co have been our property managers for the last 6 years and I can't fault them at all. As tenants they are really kind and helpful with any problem, and when there is tough news to deliver, they have been there with a kind ear and solutions Specific call out to Mica, Petra and Chloe who are just the best. They really fight in our corner and helped us out a lot last year when having to one tenancy ended after 5 years, and then moving to another property managed by them. Now having been in said property for a year they continue to be amazing. If I could give more than 5 stars I definitely would. 100/10 would recommend any time.

Alexandra · 27 July 2025

5/5

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Tenant

Tenant for 2 years and counting

Very happy with the service by Martin & Co. Very supportive in resolving issues as and when they arise in the property. They are responsive over email which is great from a communication perspective. I would like to thank Lejla and Petra in particular as great staff who are personable and professional.

Michael · 25 November 2025

5/5

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Tenant

Great customer service

These guys have been amazing specially Lejla, she has been so supportive and any issues we have has been on it straight away.

Lesley-Anne · 18 July 2025

Agent replied · 31 July 2025

These guys have been amazing specially Lejla, she has been so supportive and any issues we have has been on it straight away.

5/5

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Tenant

Very happy tenant

I have rented my house through Martin & Co for the past 12 years. I can’t fault the service I receive. Mica has been exceptional and I’m so grateful for all her help when needed.

Claire · 9 May 2025

4.7/5

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Tenant

Got locked out of house March 2025

Returning home from a mid week appointment at 5.15pm around 18 March 2025, discovered that I had lost my house key. Had to message Martin and Co to see if they might be able to give me their spare key. Also, I could not get to their branch office before they were due to close. They got back to me immediately, and one of their staff volunteered to drive over to my house, instead of driving straight home, and rescued me with their spare key. This must have been very inconvenient for her. But she did this very cheerfully. I am hugely grateful, as I could have faced a very lengthy and hugely expensive call to a locksmith or worse. Huge thanks for your help Martin + Co!

R · 8 April 2025

5/5

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Tenant

Good communication and helpful

Thank you so much to Lindsay, Leila and Mica for being so kind and helpful as I moved into my new home. They are always quick to reply and informative :)

Jessica · 15 September 2023

Agent replied · 16 September 2023

Thank you for the kind words, Jessica. We're so pleased to hear that Lindsay, Leila and Mica provided you with the highest level of service. It's our goal to make the moving process as smooth and as stress-free as possible. We appreciate you taking the time to share your experience.

5/5

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Tenant

Smooth

Very professional since enquiry (with Lindsey and Mike) to move in (with Mica and the rest of the team). Always there to assist. Thank you! Will recommend for sure.

MARVIN · 6 January 2025

4.8/5

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Tenant

Responsive and helpful

Lejla is incredibly helpful and made moving in stress-free and helped us really improve the property

John · 21 September 2023

Agent replied · 28 September 2023

Thank you for your kind words, John. We're delighted to hear Lejla was able to make the moving process stress-free and improve the property. We take pride in the customer service we provide and are grateful you took the time to share your feedback.

5/5

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Tenant

Many thanks to Lejla

Really happy with a high level of service with this agent. (Lejla). Quick respond, everything we asked was sorted out in time.

Oleh · 7 November 2024

5/5

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Tenant

Excellent communication and fast action

I have worked with Martin & Co for almost a year .They are very profession and they have good communication skills Everytime l make a request they act accordingly Keep up the good work Looking forward to work with you in the next years

Portia · 28 August 2025

5/5

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Tenant

Great overall service

Mica and the team are always very helpful and quick to respond. Definately recommend!

Sandy · 18 November 2024

5/5

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Tenant

Great overall service

Mica and Lindsey are fantastic! Super helpful, quick to respond and kept us updated every step of the way. Great Service!

Sandy · 22 May 2024

4.5/5

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Tenant

Rental of property

I am happy with the service provided

Elizabeth · 4 July 2025

Agent replied · 31 July 2025

Dear Elizabeth Werrett, Thank you very much for your positive review and for taking the time to share your satisfaction with our services. We're delighted to know that we met your expectations. If there's anything more we can do for you in the future, please don't hesitate to reach out. Your trust in us is greatly appreciated.

4.5/5

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Tenant

Amazing team

We are happy that we rented with Martin and Co. It was a pleasure dealing with Martin & Co. The lettings team is completely professional friendly and approachable, with such good service and customer relations between us and the landlord. The team was very efficient with any query we had, always replied quickly to emails, and kept us up-to-date. We highly recommend renting with Martin & Co.

Susan · 13 May 2024

4.6/5

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Tenant

Thank you Martin&Co.

I've been with Martin&Co for 4 years, and the experience has been excellent. They are always responsive, knowledgeable about the market, and genuinely supportive. Their professionalism and dedication have made my tenancy smooth and stress-free. Highly recommend!

Jagadeesh · 11 February 2025

5/5

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Tenant

Tenants

As tenants, we are very pleased with the services Martin&Co offers. All the staff is very responsive and communicative. Whenever, we have a problem of any sort, they are always very quick at responding and are always friendly and approchable.

Katarzyna · 13 November 2024

5/5

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Tenant

Review

Rented one of their properties for a year, all the staff were very helpful and friendly and went out of their way if we ever needed anything. Thank you 😊

Sophie · 3 March 2025

5/5

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Tenant

Former tenant review

I cannot fault Martin & Co. for their service provision as letting agent. All issues have been handled promptly and efficiently, and the staff have been professional, courteous and friendly at all times. First class; I would absolutely recommend them. Special thanks to M- on property lettings!

Jessica · 17 May 2024

5/5

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Tenant

Review

Great help and made the process so easy.

Bradley · 5 August 2025

5/5

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Tenant

Tenant letting experience

Very helpful, good communication and efficient

Nathan · 6 August 2025

5/5

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Tenant

Excellent service.

Excellent service. Quick response to any queries. Keep up the good work.

Lorraine · 7 August 2023

Agent replied · 15 September 2023

Thank you for your kind and positive review, Lorraine. We are delighted to hear that you have had an enjoyable experience. We strive to provide the best service possible and your feedback is highly valued. Thank you for your support.

5/5

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Tenant

Helping mentality

I would be gratefull for martin & co for there service , and considering our issues and solving it immediatly.

Sibin · 18 November 2024

5/5

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Tenant

5/5

Fast response to any issues that arise. Staff are friendly and helpful.

Aubrey · 1 March 2025

4.9/5

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Tenant

Review

The agents are really helpful they helped me find the best property. Would prefer this agency any time. Thank you

Supriya · 28 October 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions from tenants about Martin & Co Basingstoke

What do tenants say about Martin & Co Basingstoke?

29 reviews from tenants, rated 4.9 out of 5 on average. For example, Alexandra wrote: "Martin & Co have been our property managers for the last 6 years and I can't fault them at all. As tenants they are really kind and helpful with any problem ..."

How do you know a review is from one of the tenants?

The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.