Trusted Agent profile · Basingstoke · Hampshire
Verified
★★★★★
1,075 reviews across 4 platforms
10 New Street, Basingstoke, Hampshire, RG21 7DE
Part of Belvoir, see every office.
Belvoir's office in Basingstoke, Hampshire, at 10 New Street, is rated 4.8 out of 5 across 1,075 reviews on four platforms, including 641 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026.
641
Reviews on Google
This office
169
Reviews on Facebook
This office
217
Reviews on View Agents
This office
48
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We used Belvoir as our letting agent for years and they were always excellent and quick to respond in dealing with queries and issues. When the time came to ...Read all 48 from sellers
We bought our house through Sarah-Jane from Belvoir and then moved to Nathalie once the offer had been accepted. As we were buying whilst living abroad we ...Read all 18 from buyers
You won't find a lovelier, friendlier lettings team anywhere in my opinion. As a landlord trust that my properties will be managed well on my behalf is key to ...Read all 46 from landlords
I rented a property through Belvoir in Basingstoke and I must say that my family and I were treated really well during our tenancy. Whenever we need support or ...Read all 43 from tenants
No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.
The Trusted Agent 2026 results for Belvoir, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
5/5
GoogleI have rented through Belvoir twice and both times they have been fantastic. Jo has been amazing at check in and check out and I would highly recommend them if you are looking to rent in the Basingstoke area.
Thank you for your kind words! We are so pleased to hear about your positive experiences with us, especially with Jo. We appreciate your recommendation and look forward to continuing to provide you with excellent service in the future.
5/5
GoogleProfessional, courteous, knowledgeable, practical, friendly. The whole team went the extra mile throughout my sale. What more can I say? Use them, you won't be disappointed.
Many thanks Valerie for your great review, we really appreciate your kind comments. Kind regards Brian
5/5
View AgentsConstantly excellent service
Belvoir (previously Redwoods) have managed my buy-to-let property since the late 1990's and have constantly provided an excellent service, safeguarding my best interests as a landlord. Mike Jones, the director, has extensive technical knowledge in this field and I feel he always treats me as a priority. I have no hesitation in recommending Mike and his brilliant team at Belvoir Basingstoke.
Adam, thanks very much for taking the trouble to leave this review. I'm glad to learn that you continue to be pleased with the efforts of my team and to a far lesser extent, me!
5/5
View AgentsExcellent service - went above and beyond on many occasions
We used Belvoir to sell our flat, amazed at their excellent service! We had an offer accepted within a month and Natalie (their move manager) was extremely helpful throughout the whole conveyancing process. She went as far as to help organise a new removal company when our own didn't turn up on the day. Would definitely recommend using them.
James, thanks for taking the time to leave this review. We're especially glad that Natalie was able to resolve your removal problem.
5/5
GoogleAbsolutely brilliant, helped me throughout the whole process which was all during COVID so super stressful, and brilliant on every query. Jo in particular I cannot thank enough, she was fair and kind throughout and helped with any issue I had, right through to getting my deposit back at the end :)PositiveProfessionalism
Heidi, thanks for taking the time to leave this review. Covid has caused no end of problems, but we're glad that your tenancy came to a happy ending.
5/5
GoogleThe process of starting out tenancy was smooth and fast
Thank you for the 5-star review! We're glad to hear that your tenancy process with us was smooth and fast. If you need any assistance during your stay, feel free to reach out. We're here to help!
5/5
GoogleGreat service. Very helpful staff. Whenever we have any maintenance issues they get it resolved very quickly. Rachel Thorpe communicates and follows up to ensure all issues are resolved to our satisfaction.
Many thanks for your review Elvis, i will pass your kind words onto Rachel Kind regards Brian
4.2/5
View AgentsInterim visits
It´s my first "adult" renting experience in UK (not taking into account my student days 20+ years ago, when renting was quite "different", to say the least), and although I have the feeling that tenants receive more legal protection in other European countries, the interim visits performed by Jo Jones and colleagues are mostly a stress-free experience.
Thanks for taking the time to leave this review. I don't know how legislation compares to the rest of Europe, but I do know that it's becoming more and more burdensome in the UK. This isn't necessarily a bad thing, but it does take increasingly longer to do even the most basic of tasks as a result. We're pleased that you're happy with our efforts.
5/5
GoogleI would like to thank letting agent Carole for a viewing provided to us. She is very nice and knowledgeable. She answered every question we asked. Pleased to deal with Carole and the agency.
Thank you for your kind words! We're thrilled to hear that Carole provided you with a great viewing experience. We appreciate your feedback and look forward to assisting you further in the future.
5/5
GoogleA friend recommended Belvoir to me and I'm glad they did as my property sold within 4 days of being listed! Despite some holdups along the way, Jamie and Natalie in particular, resolved all of the issues enabling me to complete the sale of my old property and the purchase of my new home to my satisfaction.
Paula, thanks for this review. Sorry it took so long! We're all glad that you've been pleased with our service.
5/5
GoogleI have been a tenant with Belvoir Basingstoke since August 2021 and it has been always a pleasure dealing with the agency, either when arranging contracts or when dealing with repairs and maintenance. Highly recommended!
Hi Vassilis, Many thanks for your great review and I am please you are enjoying your Belvoir home. Kind regards Brian
5/5
GoogleI have been with Belvoir for over 15 years. The team whether it be admin, maintenance or inspection are always super friendly. They keep you well informed and try and resolve any issues as soon as possible.
Thank you for being a loyal customer for over 15 years! We're so pleased to hear that you find our team friendly and proactive. We'll continue to keep you well informed and strive to resolve any issues promptly. Your feedback is greatly appreciated.
5/5
GoogleThe communication from belvoir basingstoke from the start to finish was amazing always keeping us in th loop with what was going on getting bk to you when they said, always there to ask any question, easy to talk to and that was the whole team from selling our house to the exchange would recommend to anyone
Joanne, thanks for taking the time to leave this review. We're pleased that you've been so happy with our efforts.
5/5
FacebookShahida conducted a inspection on the house we rent through Belvoir last week, the latest in many she’s done for us, and I can honestly say she’s a delight to deal with! Always kind, polite and respectful, and certainly not invasive at all. I give her top marks for an excellent client facing manner.
Thanks for this Anne. Sorry the reply is late - it seems to have slipped through the Facebook net! We do try and make these pesky periodic inspections as harmless and quick as we can. It's always made more easy when a tenant keeps the property neat and tidy and in good order. Sounds like this is you!
5/5
GoogleAbsolutely brilliant, helped me throughout the whole process which was all during COVID so super stressful, and brilliant on every query. Jo in particular I cannot thank enough, she was fair and kind throughout and helped with any issue I had, right through to getting my deposit back at the end :)
Heidi, thanks for taking the time to leave this review. Covid has caused no end of problems, but we're glad that your tenancy came to a happy ending.
5/5
FacebookWe have just moved into a house marketed by Belvoir Basingstoke. It would be difficult to exaggerate how helpful the Belvoir team have been. Nothing is too much trouble for them, and everything is done with a smile and a positive attitude. Thank you so much Belvoir!!
Tony, thanks for taking the time to leave this review. We're glad that you've been so pleased. Best of luck in your new home.
5/5
FacebookBelvoir sold my house for me this week and to be very honest from start to finish the service was amazing. Can highly recommend. The manger Jamie couldn’t do enough for us keep me informed all the way through a very quick and stress free sale.
Jackie, thanks for taking the time to leave this review. there's nothing we like more than a very happy vendor! Good luck in your new home.
5/5
GoogleVery very good agency. They fix all my problems very quickly. I recommend them!
Dear Juan, Thank you so much for your kind words and for the 5-star review! We are thrilled to hear about your positive experience with our agency and your satisfaction with our quick problem-solving. We strive to provide exceptional service, and your recommendation is the highest praise. We look forward to serving you again in the future! Warm regards, Brian Linehan
5/5
View AgentsGreat Estate Agents
Would totally recommend Belvoir for selling your property, since the beginning of the first survey to the end of the house being sold, so professional, great communication throughout the sale, very personable, Jamie the Branch Manager could not have been more helpful throughout the sale.
Teresa, thanks very much for taking the time to leave this review. We're glad that you've been so happy with our efforts. We wish you all the very best in your new home.
5/5
GoogleBelvoir have managed our properties since 2011. They manage them as though they were their own, from careful tenant selection, regular updates on the care of the property, advice on maintenance and always seeking the best value for money from contractors brought in for repairs. I have only praise for them; outstanding.
John, thanks for taking the time to leave this review. 8 years! I can still remember the day we listed your first property. We're all very pleased that things have worked out so well.
5/5
GoogleA professional and friendly service. As a landlord I have no complaints. Kept the stress out of the whole process of finding a tenant and processing the whole procedure.
Many thanks for your kind words Andy. Kind regards Brian
5/5
View AgentsAbout Tracey
I viewed two apartments this morning with Tracey and she was very friendly (she offered to me a lift to go to the other apartment, it was very kindly! ) and at the same time professional by using the overshoes and how she showed the apartments. I really appreciate what she did .
Emidio, thanks for this. We always appreciate feedback such as this. We're glad that you found Tracey so friendly and professional.
5/5
GoogleBelvoir has been absolutely professional and helpful throughout the period of my rental, up until check out. I will especially like to commend Jo for her help and fairness in making the check out process seemless. 😁 …
Thank you for your kind words! We are so glad to hear about your positive experience with Jo during the check-out process. We will make sure to pass on your commendation to her. We appreciate your feedback and look forward to serving you again in the future.
5/5
View AgentsHighly professional, very thorough, but also very pleasant
Having previously let property, we knew of some of the items to be covered, however Belvoir have been even more thorough. They work in a very professional way, having kept us well informed, and have organised the additional services needed to get two new to market properties ready without a lot of expence. I strongly recommend them
Dear Keith, Thanks very much. It's always good to know that our efforts are appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
48 reviews from sellers, rated 4.9 out of 5 on average. For example, Iain wrote: "We used Belvoir as our letting agent for years and they were always excellent and quick to respond in dealing with queries and issues. When the time came to ..."
18 reviews from buyers, rated 5.0 out of 5 on average. For example, Garry wrote: "We bought our house through Sarah-Jane from Belvoir and then moved to Nathalie once the offer had been accepted. As we were buying whilst living abroad we ..."
46 reviews from landlords, rated 5.0 out of 5 on average. For example, Denise wrote: "You won't find a lovelier, friendlier lettings team anywhere in my opinion. As a landlord trust that my properties will be managed well on my behalf is key to ..."
43 reviews from tenants, rated 4.8 out of 5 on average. For example, Nsima wrote: "I rented a property through Belvoir in Basingstoke and I must say that my family and I were treated really well during our tenancy. Whenever we need support or ..."
Yes. In The Trusted Agent 2026 awards: Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold; Belvoir, Devizes won Gold.
