Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
allAgents"Excellent Agency of the..."
We have been renting a house through Belvoir from last 3 years. I feel this is the best agency in town for the following reasons : 1. We have had many maintenance issues that kept coming in the flat as its old flat. Belvoir has a very good maintenance website which takes the issue reporting in a very methodical way. Whenever we reported an issue,within a day or two and there was always prompt response and resolution. 2. This agency is not biased towards landlord or tenants. It takes a fair approach for every issue reported. 3. Apart from its friendly and helpful staff, we had a very good interaction with Laura, Shahida and Tracey. 4. This feedback is not from us, but all our friends who have taken home from Belvoir have the same view. To conclude we will sum up that this agency is the best in professionalism with a friendly manner.. Thanks Belvoir Team:) Regards:- Mrs & Mr Sharma
Siddharth · 27 October 2020
Agent replied · 25 February 2025
Dear Siddharth, thanks for leaving this review. We're all very glad that you've been so happy with our efforts.
★★★★★ 5/5
FacebookProfessional from start to finish , amazing staff ! Especially Natalie who works really hard to keep everything moving. Great app too which lets you message and also see progress. I recommend them highly
Maureen · 21 January 2020
Agent replied
Maureen, thanks for this review. We're glad that you've been happy with our efforts. Great to hear that the MIO app has proved to be so welcome as well.
★★★★★ 1/5
allAgentsI would give it a 0 star
I would give it a 0 star rating if I could. I was scheduled in for a viewing in a location an hour away for where I currently live. Firstly the person who booked me in was so rude on the phone I felt like not even bothered. Secondly, and the biggest problem, the estate agent booked me into the wrong location. Not only was she very late and took me to the wrong property I enquired about, I also called the office asking where she was. I stated this wasn’t the property I enquired about and they blamed me and said it was my fault for not checking... surely it’s your fault for booking me onto the wrong property in an area I’m not familiar with. The ‘branch manager’ on the phone was extremely rude, I’ve never been spoken to like that before. He then hung up the phone on me.
Meanwhile the estate agent finally turned up, I told her this wasn’t correct and I would like to speak to someone and she rolled her eyes and walked away. 10 minutes later I had the branch manager call me and say someone would be in touch with my complaint on Monday. Still to this day no one had called me.
I would never use this company to buy a property again, absolutely awful service and awful managers.
Nikita · 20 August 2020
Agent replied · 25 February 2025
Nikita, across all platforms on the internet, we have around 700 reviews with all but a very small minority being very positive. We hotly contest the veracity of your comments. We have already responded to these claims directly.
★★★★★ 4.9/5
View AgentsOver 10 viable offers on launch day - thanks Belvoir Basingstoke
I couldn’t have chosen a trickier time to do my first house move in 30-odd years, but Belvoir Basingstoke smoothed the way in all departments. Their market knowledge and good strategy meant I got more than 10 viable offers on launch day, almost all above asking price. Just as importantly Belvoir looked after my first-time buyer over the following months of paperwork with good liaison and communications. Congratulations to this great customer-oriented team.
Stuart · 24 September 2021
Agent replied · 22 December 2021
Stuart, thanks for taking the time to leave this review. 10 offers is almost a record for us, so we're very pleased as well. All the best for your new home.
★★★★★ 5/5
GoogleBelvoir Basingstoke took over the management of this property I was renting from another letting company. I found them to be helpful, friendly and professional in all my dealings with them. I have recently moved out from this property and Shahida who carried out the checkout was extremely thorough and professional throughout, and paid me a great compliment in the condition I had left the property, resulting in a full refund of my deposit. I wouldn’t hesitate in renting through them again
Doug · 27 July 2020
Agent replied
Doug, thanks for this review and for being such a good tenant. Things go very smoothly when things are left so nicely.
★★★★★ 5/5
GoogleAn all round pleasant experience - really easy to enquire, view and progress through the lettings process. Clear communication throughout, and always very happy to help with any queries. Genuinely one of the best experiences with an Estate Agent I have ever had!
Sam · 24 June 2024
Agent replied · 25 June 2024
Dear Sam,
We're thrilled to have provided you with one of your best experiences in real estate! Our team is dedicated to delivering a seamless letting process, complemented by clear communication and outstanding support. We sincerely appreciate your feedback and look forward to assisting you further in the future.
Kind regards
Brian Linehan
Managing Director
★★★★★ 5/5
FacebookMatt, Jamie and all the staff at Belvoir, Basingstoke were efficient and went the extra mile to help with our house sale. Nothing was too much trouble for them and I would highly recommend this Estate Agent.
Patricia · 2 January 2018
Agent replied
Thanks very much for these kind words Patricia. We're glad to hear you were pleased with our efforts.
★★★★★ 5/5
GoogleBelvoir were available to value my house promptly and set a reasonable and achievable price to market it at. Jamie (assistant branch manager) kept me very much in the loop with arranging viewings and providing details of the offers, Natalie (move manager) then taking over once a sale was agreed and keeping up the great contact. I felt in control of the sale throughout, never pushed into making any rushed decisions and was always given up to date information as soon as it was available. They both made what is allegedly one of the most stressful life events a total walk in the park! I would most definitely recommend Belvoir Basingstoke without any hesitation, a seamless transaction from start to finish.
Hannah · 4 July 2020
Agent replied · 4 July 2023
Hannah, thanks for taking the time to leave this review. Making it a walk in the park is what we try and achieve every time and we're glad that it proved to be successful this time!
★★★★★ 5/5
GoogleThey provided a great service. I put my house on the market when the market was a bit tricky but Belvoir was very helpful and professional and found the right buyers and helped with the whole process.
Petra · 26 September 2024
Agent replied · 9 December 2024
Thank you for sharing your positive experience! We're delighted to hear that we could assist you during a challenging market. If you ever need real estate services again, don't hesitate to reach out to us!
★★★★★ 5/5
GoogleBelvoir have really been fabulous in helping us sell our house from the showing people round to smoothing the way through buyer enquiries they have been reactive and responsive. Their clear communication has made the process transparent and easy to follow.
Holy · 19 July 2024
Agent replied · 20 July 2024
Dear Holy,
Many thanks you for your glowing review! We are thrilled to have been able to assist you in your home sale journey with our proactive service and clear communication. It was our pleasure to ensure a smooth process for you. We wish you all the best and look forward to helping you again in the future!
Warm regards,
The Belvoir Team
★★★★★ 1/5
GoogleThey wouldn't mind you die just to keep their job safe speaking of the directors first.
After attending more than 5 times they failed to fix our extractor hood. It fall down on top me and my wife. Luckily I was the only one with head concussion from it and my wife was safe.
They didn't even apologies at all. After requesting an explanation they even blamed us for it!!!
Also don't believe in their lies if they says our contractor is 20 years and so experienced. He used plasters to secure a metal to the celling. Check photos
Think of your families safety before trying to take a property from Belvoir.
It has been two month since we left the house and still haven't got our deposit back!
I have all documents and all the evidence if anyone interested.
See photos added to this review.
Nyaz · 24 May 2020
Agent replied
Nyaz, in all the years we have been trading, this is the first review we have received with such defamatory content. Your assertions that we wouldn't mind if you die are incredibly offensive. You have started legal proceedings which we are strenuously contesting. In fact, you had the vast majority of your deposit returned to you in quick order. About £125 for cleaning is being disputed by you and is in the hands of The DPS Alternative Dispute Resolution Service.
★★★★★ 5/5
FacebookI can't thank Matt and Natalie enough for their help,assistance and moral support over the last 8 months.
A very professional service on all fronts, and I would have no hesitation in recommending Belvoir.
Thanks
Simon
Simon · 26 May 2018
Agent replied
Thank you for taking the time to leave us a review Simon. Matt & Natalie do a fantastic job and we are so pleased you have been happy with the service received.
★★★★★ 5/5
GoogleFrom start to finish of my sale Belvoir we're there for me, friendly, efficient, returned my calls and kept me updated, selling my house quickly. It turned out to be quite a protracted move but again towards the end contact updates were constant and so reassuring. They are a tight, friendly team and I would recommend them wholeheartedly.
Joyce · 13 July 2023
Agent replied · 9 December 2024
Thank you for your kind words! We're thrilled to hear about your positive experience with Belvoir. Our team takes pride in providing friendly and efficient service to ensure a smooth sale process. We appreciate your recommendation and look forward to assisting you or your friends in the future.
★★★★★ 1/5
GoogleWe had our house on the market with a different agent . we kept on getting letters through the door from theses pushing us to use them. After sending the mail back to them and phoning them up to get the letters to stop, nothing happend and still receiving mail. I rang up again and told them this it now class as harassment and still receiving mail.
They do not listen and it seems that they don't care about sending mail to your address.
Would never use these agents or recommend them to anyone.
2 · 29 April 2020
Agent replied
Direct marketing of this type is part and parcel of attracting business and we are not alone in carrying out this sort of activity. We're always very happy to remove addresses from our database, but can find no details on anyone lately having made such a request until Saturday 10th August. If this request was yours, then you have now been deleted.
★★★★★ 5/5
FacebookBelvoir lettings team have been managing our houses for over 10 years and I can highly recommend their super efficiency and professionalism in all area. We have enjoyed, and continue to do so, worry free letting.
When we decided to sell, the sales team was the obvious choice. The sales team, Jamie in particular, gave excellent advice on our individual needs and requirements, showed superb professionalism, kept us informed every step of the way to a successful sale. Given the current situation, that was no men feat.
Thank you Belvoir - we wouldn't go anywhere else.
Jane · 25 April 2020
Agent replied
Thank you Jane. We really appreciate your continued business.
★★★★★ 5/5
GoogleI have let property via Belvoir at Basingstoke for over 14 years, and I can't praise their lettings team highly enough. Their full property management service is very good value for money - any issues are always flagged promptly, they communicate very well, they have good backup teams of contractors to provide repairs and refurbishments should the need arise, and they are excellent at attracting new tenants when a tenancy ends. They are a pleasure to deal with, and they have the knowledge to be able to provide the best advice to their landlords.
Judy · 23 April 2020
Agent replied · 7 April 2023
Judy, thanks for this review. For you to continue to be so pleased with us over such a prolonged period of time speaks volumes. Here's to the enxt 14 years!
★★★★★ 5/5
GoogleGreat , professional service ! Recommend !
Marius · 29 September 2025
Agent replied · 8 October 2025
Thank you, Marius! We're thrilled to hear you had a great experience with our professional service. Your recommendation means a lot to us. If you need any assistance in the future, feel free to reach out!
★★★★★ 5/5
GoogleRecently I have rented out a property from Belvoir agency Basingstoke and I found it very helpful, professional and friendly staff members. Tracey, who provided with us viewing in was very friendly and had a professional attitude. Abi, who has done administration processes and she has answered with confidence for each question what we had about property, payments and contract. The lady who checked us in was very friendly and professional. In generally all communication was amazing with promptly answers and everything prepared for us to moved in. Thank you for providing such a good experience.
Miroslava · 7 April 2020
Agent replied · 7 April 2023
Miroslava, thanks for this review. Your experience is exactly what we aim for and we're all very glad that you've been so pleased.
★★★★★ 5/5
GoogleThe Basingstoke team could not have been more helpful in dealing with letting us a property to live in during a very stressful time in our life as our own house was being altered and things on that front where tricky. But the letting team worked very hard to secure us a rental close to our own home and dealt with all the aspects of the let in a very caring and professional manner. Many many thanks for all of them in sorting the minor issues that arose making it a very straight forward experience.
Sally · 7 April 2020
Agent replied · 7 April 2023
Sally, thanks for taking the time to leave this review. We're all very pleased to hear that you've been content with our efforts.
★★★★★ 5/5
View AgentsVery pleased tennant
We have just moved away from a Belvoir rented property, and were very impressed with the efficiency and care given throughout. Whenever we had any issues the online systems were very easy to navigate and were also quickly rectified.
Throughout our moving out process we have mainly been in contact with Jo. Jo has been extremely helpful throughout this whole process and always ensured we were looked after and the process was as quick, easy and as stress free as a move can be. We would like to thank Jo for her support and guidance throughout.
Daniel · 31 March 2020
Agent replied · 10 July 2020
Daniel, thanks for taking the time to leave this review. We're all very glad that you've been happy with us, and in particular Jo. Sorry that this response is so late; lockdown has played havoc with our procedures!
★★★★★ 3/5
allAgentsThe overall experience with
The overall experience with Belvoir:
- check out - 5 stars for Jo Jones, who was very patient with us and explained all the steps we will have to do and everything she has to do; she did everything in the time frame she said she would and she was very thorough with her work
- check in - 3 stars - the agent who did the check in did not know where we could get the electricity meter reading from;
- other encounters - 2.5 stars - i lost my visitor parking permit (my bad) and i requested a new one for which i had to wait for more than 6 weeks; when we moved in we only received 1 set of keys and we had to wait almost 2 weeks for the second set; the apartment was advertised as immediately available but we then had to wait for 3 weeks as the apartment needed to be professionally cleaned;
Andreea · 10 March 2020
Agent replied · 25 February 2025
Thanks for taking the time to leave this review. We are glad that you have been pleased with Jo\'s efforts. I have taken the time to investigate the issues you have raised and would comment in response: We have the sheet you signed and initialled when you moved in and it clearly shows an electricity meter reading. In addition, the meter reading appeared on the inventory anyway. It is read at check-in in order to double-check. To claim otherwise is simply incorrect. The water meter, however, was not read. This is because at this development, all water meters are housed in a large man-hole, protected by a heavy cast-iron cover. In this particular block, we simply inform the water board of a change in tenant and they deal with reading the meter. If it is actually this meter reading to which you are referring, then I hope this will clear matters up. Parking permits are dealt with by the management company and not us. Despite our intervention, we are always in the lap of the gods when it comes to this sort of thing. The second external door key to which you refer is a specially cut security key. The obtaining of a copy requires the consent of the management company and needs to be arranged through a specialist supplier. Despite regular chasing of this, we were unable to obtain a key within an acceptable time-frame. This process began before you applied for the property. In fact, you both stated that you weren\'t concerned about cleaning and replacement of mattresses and a variety of other issues. It was at Belvoir\'s insistence that this was carried out. The 3 weeks to which you refer is the period of time we needed to ensure all the various issues were dealt with before you were able to move in. In good faith, we attempted to accommodate your desire to move in quickly, despite a number of relatively minor issues remaining somewhat up in the air. It’s unlikely that, in similar circumstances, we will adopt this stance in future. I hope that this explains matters, but feel free to call me if you would like to discuss these matters further.
★★★★★ 5/5
GoogleBelvoir have been nothing but excellent when helping my wife and I with the process of getting our house. It started with Martina and Jamie showing us a few houses, and ended with Matthew and Natalie dealing with the house purchase process. There have been moments with our solicitors which have prolonged the process, and without Natalie's help and persistence, we probably wouldn't have been able to get the house.
I'd like to say again thank you to the Belvoir Sales team for your continued support in our time of need.
Ahmed · 2 March 2020
Agent replied
Ahmed, thanks for taking the trouble to leave this review. We're all glad that you appreciate the efforts of our team and in particular, the sales progression team which keeps sales on track.
★★★★★ 5/5
GoogleHi, I am very pleased with the staff at Belvoir BASINGSTOKE agents, they have always shown professionalism and respect for tenants. I especially want to thank Tracey for everything.
Maxim · 20 December 2020
Agent replied
Maxim, thanks for leaving this review. We try and treat everyone fairly and with professionalism, no matter who they are; everyone involved is important to us. We're very glad that you've been happy, especially with Tracey's input.
★★★★★ 5/5
allAgentsAfter a bad experience with
After a bad experience with other letting agents, we were reticent to let out our property again, but thought we would have one more go with Belvoir. From the outset, Carole and Tracey have been professional, honest, helpful and courteous. They dealt with any questions we posed on the same day, were proficient with handling potential problems, and nothing was considered too much trouble or minor. I would highly recommend Belvoir as Letting Agents, I feel supported!
Linda · 18 December 2020
Agent replied · 15 August 2025
Linda, thanks for taking the time to leave this review. We're glad to have restored your faith in agents! Mike Jones
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
