Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookBelvoir were amazing! They were our vendor's estate agent, not ours but they were a lot more helpful than my own estate agent. It was a tricky sale from start to finish due to stamp duty deadlines and my solicitor's incompetence and without Natalie at Belvoir, I really don't know how it would have happened in time. She was constantly there for me as much as her vendors. She always kept me in the loop and helped the whole process go through, constantly chasing everyone and going out of her way to make things happen. I couldn't have got through it without her.
And then, just an hour after we moved in, we received a lovely gift box with everything we needed for our first night in a new home: tea, yummy biscuits, bin bags etc.
I can't recommend them enough. I have been telling everyone about them!
Suzanne · 6 July 2021
Agent replied · 30 April 2023
Suzanne, thanks very much for taking the time to leave this review. It feels like everything has been tricky over the last year or so and we've worked hard to try and keep things on track. We're pleased that you've been so happy with us.
★★★★★ 5/5
FacebookBelvoir, you are honestly amazing! From the moment we put our house on the market with you, you were great!
So many ups and downs during the course of our sale: buyer pulling out after 5 months, the stress of completing within stamp duty holiday and tight time frames due to mortgage offers expiring. Natalie, you particularly were my saviour! Chasing all parties to do what you could to get everything sorted and closed! Thank you so much for always being on the ball!
I will always highly recommend you!
Ellie · 4 July 2021
Agent replied · 30 April 2023
Ellie, thanks for taking the time to leave this review. It's been a stressful time for all` what with Covid and stamp duty pressures. We're all very glad to hear that you've been so pleased with our efforts.
★★★★★ 5/5
GoogleHi,
We rented a house which was managed by Belvoir for more than 3 years. As I had mentioned that it was best agency in town when it comes to any maintenance issues in the house.
I left the house as I left the town on 10th Dec. The checkout was done on 14th Dec by Jo. She did checkout with all fairness and consideration that we stayed with kids and minor scuffs were present but they were considered ok. What best can I ask as I got my deposit back within 5 days of my checkout.
Special thanks to Jo for being super fast and being fair. We were worried about checkout but she assured us that the tenancy duration is kept in mind & normal wear and tear is acceptable.. It was very kind of her. Thanks Jo :)
I would recommend Belvoir agency for anyone planning to buy/sell/rent a property in Basingstoke..
Siddharth · 4 July 2021
Agent replied
Siddharth, thanks for taking the time to leave this review. Check-outs are often the source of dispute with out-going tenants and we always try and be as fair to both parties as we can. If you got all your deposit back, I can only assume that you were a model tenant when you left. We like them just as much as it appear you like us. All the best in your new home.
★★★★★ 5/5
GoogleCarole and Tracey have helped us find what we hope are fantastic tenants very quickly and even through the difficulties of lockdown 2.0.
Communication was responsive and effective and based on the experience so far would use the services of Belvoir again in the future if needed.
Credit also to Natalie and Jamie also as we purchased the house via Belvoir so everyone we've been in contact with have been a pleasure to talk to. Thank you guys & Happy Christmas!
George · 4 July 2021
Agent replied
George, thanks for leaving this review. You'll find that the other parts of the business that you'll undoubtedly come into contact with are equally effective. I hope that you have a long and happy relationship with us.
★★★★★ 1/5
GoogleRecently my partner and I have been looking to rent a property in Basingstoke, and it’s fair to say we will not be going through Belvoir after today’s experience.
Whilst viewing a property this evening, we were unfortunate enough to meet one of Belvoirs agents.
This agent was rude and patronising when answering questions, and when my partner wanted to leave due to frustration at their service, the agent attempted to insult my partner by insinuating something was wrong with them.
If you are young and looking for a welcoming estate agent to rent or buy from - look elsewhere.NegativeQuality, Professionalism
Richard · 30 June 2021
Agent replied
Richard, I'm very sorry indeed to read your comment. It's taken me a while to respond, since I wanted to have a long chat with Tracey, the lady with whom you met.
You have chosen to complain about someone whose helpfulness, general pleasant attitude and happy demeanor is regularly commented upon and I needed to double-check that it was indeed Tracey who conducted the viewing. This is the first complaint that we have received concerning her in over 2 years that she has worked for Belvoir and I'm afraid that she has a different recollection of the manner in which the viewing went.
Sadly there is nothing I am able to do to put this right, but I should highlight the fact that this is very much an isolated complaint. You will see from the significant number of positive reviews here on Google, that we are held in high regard by the vast majority of reviewers.
Mike Jones. Director. 01256 830800
★★★★★ 5/5
View AgentsBelvoir Recommendation
I was a tenant under Belvoir Basingstoke for 5 years. Their communication, quality and services have been more than exceptional during this period. I really can't recommend them enough and give them more than 5 stars. My point of contact was Jo and I really want to thank her for all the support. She made me feel very comfortable and made the check out process super easy. Thank you so much Belvoir team.
Andreas · 20 July 2022
Agent replied · 21 September 2022
Andreas, thanks for taking the time to leave this review. 5 years is long enough to discover what we're like and we're all very pleased that we've proved to be up to the mark. We all wish you all the very best in your new home.
★★★★★ 5/5
GoogleWe were really pleased with the professional and friendly service we received from Sarah-Jane throughout the selling process with her honesty and integrity - there were no nasty surprises as she was completely up front about all costs etc. Once we had received a very satisfactory offer Natalie then took over - making sure the conveyancing process moved swiftly and seamlessly always keeping us updated.
Claire · 2 May 2023
Agent replied
Claire, thanks for taking the time to leave this review. We're all pleased it went so well and that you were happy with our efforts.
★★★★★ 5/5
GoogleThey are very friendly and professional
Tufayel · 22 November 2025
Agent replied · 22 November 2025
Thank you, Tufayel Miah! We're thrilled to hear that you found our team friendly and professional. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, feel free to reach out!
★★★★★ 5/5
GoogleIf you are a landlord trying to enter the letting market, look no further!
As a new player, I had my own doubts of letting my property since there was a plethora of unanswered questions.
Since my first call/email to Belvoir, the journey has been so smooth. The entire team I've dealt with was very professional in their own tasks. All correspondence I had were very transparent and I've been guided by the team at every stage of the process. The entire team was very approachable, willing to listen, and provided responses in a timely manner.
After following all their advices to prepare the property for the market, a let was agreed on the third day of the property going live. Looking forward to a long-term relationship with the 'Team Belvoir Basingstoke'!PositiveResponsiveness, Quality, Professionalism, Value
Sam · 8 June 2021
Agent replied · 7 June 2024
Sam, thanks for taking the time to leave this review. We're all very glad to hear that you've been so pleased with our efforts which have been made all the easier by the fact that you've been so prepared to take our advice. Let's hope this is the start of a long and pleasurable relationship.
★★★★★ 1/5
GoogleCommunication not a strong point.
Were consistently unable to grasp the basics of effective communication, multiple staff would give widely varying responses to questions when it was possible to get an answer or impart information into the process. Took three weeks for sufficient mass of the staff to understand we had a property to buy and begin to move forward. Our buyers were clearly first time buyers that would require a lot of help through the process and despite a lot of cajoling they were unable to impart any knowledge to the buyers resulting in late mortgage application, instructing solicitors and survey.
Managed to annoy our buyers sufficiently by calling them liars that they no longer wanted to work through the estate agents and the remainder of the buying process consisted of my partner managing the buyers and informing the branch manager of progress. Despite being unable to give an account of the work actually carried out on our sale, My partner manging 50% of the sale timeline and the manager accepting the service was not what would be expected when signing up to a sale. Belvoir were more than happy to accept a full fee price. With the attitude that nothing was their fault it was entirely down to covid they were totally powerless to manage their workload to provide acceptable service, and if you don’t like it take us to the Property Ombudsman
Incredible poor service and unaccepting of any liability for poor service given.NegativeQuality, Professionalism, Value
Jonathan · 29 May 2021
Agent replied · 28 May 2024
Jonathan, I am obviously unhappy to read a review of this nature and am sorry that you have felt sufficiently moved to leave it. Following receipt of your complaint, I went to some length to explain the problems experienced owing largely to the unique challenges presented to the conveyancing process by Covid. Sadly, I was unable to change your strongly held opinion.
Being members of The Property Ombudsman, we adhere to its Code of Practice. On occasions such as these, where an agent is unable to arrive at a satisfactory resolution to a complaint, the complainant is informed of their right to take the matter to The Property Ombudsman for resolution. I am surprised that you consider the prospect of independent binding arbitration to be an unsatisfactory course of action.
That option remains open to you for a total of 12 months from the date of our final viewpoint letter.
Mike Jones, Director.
★★★★★ 1/5
GoogleI am currently writing this review based of a similar situation that ensued with a different company. The handling reminded me of the way Belvoir went about and bullied me into getting a negative review down.
The ONLY reason I am writing this review again is because of their poor customer service skills and unprofessionalism. I shouldn’t have been made to delete the negative review since it was my genuine experience in dealing with them.
While my partner and I were on the look out for a property, I sent Belvoir an email, explaining our situation and what exactly we are looking for. It’s been 2 weeks and nobody got back to us. Thought, fair enough, they might just be busy. It’s only when I called them up regarding a possible property viewing, did they take our details down. I kindly explained our situation, we can’t miss work, we’d only be available in the evening and we would need a viewing asap (we knew the property would be popular). We arranged time, only for them to cancel it the next day. And they didn’t have any other available dates in the afternoon the next week, not sooner to that we wanted anyway.
I left them a low review explaining the situation and unprofessionalism on their part.
However, I decided to call them back up to see if they can at least have us in their system for next time, only for them to refer to me as the “the one who left that awful, negative review”.
First off, that is just poor customer communication skills. But funnily enough, it doesn’t stop there.
I called them again, regarding a property, only for the manager/boss’s wife picked up and told her my details. I kid you not, she actually said this to me: ”Oh you are that person that left that awful review, I am the boss’s wife”. As if that is suppose to intimidate or make me feel bad?
Honestly the way they handled the whole negative review situation left a bad taste in my mouth. I feel like as long as you lick their boots, they’ll be nice to you, but once you give them criticism, the’ll just hound you for it.
I am beginning to be very suspicious of their “positive reviews” on google. There are barely any negative ones, which makes me think they might have bullied others in removing them.
Listen, I completely get it, it’s frustrating at times, especially now, working with customers. But you are not going to please everyone, that’s just a fact, and you should be ready for any sort of criticism directed your way. Going around and making customers feel bad about their reviews is petty and pathetic.
Get a hold of yourself.
Dana · 24 May 2021
Agent replied
Dana 123, I am sorry that you have felt sufficiently upset to write this review.
In the current climate, properties are let very quickly and occasionally viewings end up being cancelled. This is an unfortunate but inevitable biproduct of the market in which we find ourselves. This sometimes leaves potential viewers frustrated, which is understandable. But, a tenancy involves a lasting two-way relationship between an agent and a tenant and were it to start with sufficient bad feeling then it is unlikely to be a happy time for either party.
The use or threat of unwarranted negative reviews is taken as being an early indicator of likely future problems and such intimidation is unlikely to prove to be a successful strategy in trying to secure goodwill from us.
The placing of a negative review should always remain the prerogative of a customer. But if a customer chooses to re-visit us, then it should be in the certain knowledge that their earlier actions will be remembered, especially if little time has been allowed to elapse between approaches.
We take any criticism seriously and the issue of cancelled viewings is something we try and minimise. One has to consider, however, the fact that it is our landlords with whom we are legally contracted, and it is they who usually wish to have their properties let in an expedient manner. Allowing dozens of viewings over a protracted period for a particular property is not helpful to anyone. Sometimes offering an alternative property to view is impossible and so the problem of having frustrated viewers is an almost daily occurrence.
I sense that you continue to be frustrated by this and assume this to be the reason you have chosen to call into question the validity of hundreds of positive reviews we have. It is the same frustration, no doubt, which has also led you to suggest that we have somehow threatened others into removing negative reviews.
In truth, I am inclined to doubt that any business can have no negative reviews, since differences of opinion with some customers are an absolute certainty. You’ll see that negative reviews of Belvoir Basingstoke do exist and we use them to more fully explain why we approach things in the manner in which we do.
★★★★★ 5/5
View AgentsFantastic!
Having had poor experiences with letting agents in the past, reliability and good communication are of huge importance to me as a tenant. Belvoir Basingstoke have been fantastic throughout our time as tenants with them. They have always been very professional, friendly, available to reach by phone or email (even during the pandemic) and very helpful in every way. Jo has been very helpful throughout the ending of our tenancy, and has been very fair when meditating between us and our landlord. Our whole experience of renting through Belvoir has been easy and stress-free, and I would highly recommend!
Lauren · 19 May 2021
Agent replied · 19 May 2021
Lauren, that's great news! We're glad you've been so happy in your time with us. The pandemic has been hard on everyone and we're glad to see that we've managed to cope as far as you were concerned. Best of luck in your new home.
★★★★★ 5/5
GoogleAs a first time buyer the help from Natalie was incredibly useful. Belvoir were quick with replies and responsive with any issues that came up. Really great service and much appreciated.PositiveProfessionalism
Emily · 13 July 2021
Agent replied · 28 May 2024
Emily, many thanks for this review. We always try and go that extra yard and it sounds like Natalie has managed to do a good job for you. We're all very pleased that you're obviously so happy with our efforts.
★★★★★ 5/5
GoogleBelvoir lettings team have been managing our houses for over 10 years and I can highly recommend their super efficiency and professionalism in all area. We have enjoyed, and continue to do so, worry free letting.
When we decided to sell, the sales team was the obvious choice. The sales team, Jamie in particular, gave excellent advice on our individual needs and requirements, showed superb professionalism, kept us informed every step of the way to a successful sale. Given the current situation, that was no men feat.
Thank you Belvoir - we wouldn't go anywhere else.
Jane · 23 April 2021
Agent replied
Jane, thanks very much for taking the time to leave this review. It's long-standing landlords such as you and John who perhaps have the most reliable of opinions. We're all glad that you've been so pleased.
★★★★★ 1/5
Facebookshould be able to deal with their noisy and disruptive tenants who are constantly aggravating the neighbours with their nighttime activities and causing a lot of disturbance throughout the late evenings into the early hours. By not being able to deal with this constant aggravation and harassment, the agency tenants are being allowed to continue to disrupt, disturb, and destroy others way of life. Turning days into nights and nights into days.
Sue · 29 September 2024
★★★★★ 5/5
GoogleWe rented through Belvoir and they were really helpful throughout the process. It is easy to report any maintenance issues and they are quick to respond. They have also been quick to respond to any issues/queries we have had.
Kirstie · 12 October 2024
Agent replied · 9 December 2024
Thank you for the kind words! We're thrilled to hear about your positive experience with our team. We strive to provide excellent service and quick responses to all maintenance issues and queries. If you ever need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
View AgentsLetting with Jo!
My experience with Belvoir has been nothing less than exceptional. Thank you Jo from the Basingstoke office for helping me find and rent my last apartment. She made the process safe and easy during covid and since I lost my job she was able to negotiate an early release without penalty with the landlord. The check out was straight forward and so easy despite it being virtual. Thank you so much Jo for making it a stress free experience. You are an asset to your team and I’d be happy to work with you again.
Emily · 5 March 2021
Agent replied · 5 March 2021
Emily, thanks very much for taking the time to leave this review. We're all pleased that your experience of Belvoir was a pleasant one. You're fortunate that you landlords were so understanding in these troubled times. We wish you well in your new home. Mike.
★★★★★ 4/5
GoogleA really good experience with Belvoir they make a point of regular communication which eases the pain of of selling a house. A very friendly team, Jamie and Matt were both very helpful, as were all the staff.
Vivienne · 4 January 2019
Agent replied
Vivienne, thanks very much for taking the time to leave this review. We're pleased that you're happy with our efforts.
★★★★★ 5/5
GoogleHad a lovely experience through the years! Massive thank you to Jo who has always been amazing to deal with :)
Amy · 4 June 2025
Agent replied · 4 June 2025
Thank you so much for your kind words, Amy! We're thrilled to hear you've had a lovely experience with us over the years. Jo is indeed a star, and we're glad she could assist you. If you need anything else, feel free to reach out!
★★★★★ 5/5
GoogleGreat experience using this company as a 1st time buyer. Very approachable and friendly staff who were very helpful and knowledgeable. Would highly recommend and use them again.
Alex · 4 March 2025
Agent replied · 5 March 2025
Thank you for your kind words, Alex! We're thrilled to hear you had a great experience as a first-time buyer. Our team is dedicated to providing excellent service, and your recommendation means a lot to us. We look forward to assisting you again in the future!
★★★★★ 4.6/5
View AgentsFlexible approach.
The letting market has been changing quickly over the last one to two years with constantly change rules and regulations, which usually result in more costs for the land lords, but having a letting agent that is on top of the changes is a major help. The types of properties that are letting out is also changing with life style requirements and cash flow. With Belvoire Basingstoke I have been informed and advised when these changes may have an impact on my properties rentable potential and also the additional costs that will be involved. Belvoire have been flexible with the estimated rental potential in relation to what the market requires and they have also be realistic with when dealing with disputes that might arise when a tenant vacates the property. They are realistic on what can be claimed for and at the same time looking after the Landlords interests. They are walking that fine undefined line of looking after the interests of the Landlord and the Tenant. Jo their checking out agent is a very good example.
Mike · 18 December 2020
Agent replied · 18 December 2020
Mike, thanks very much for taking the time to leave this review. We're all trading in difficult times and it's never been more important to keep on top of legislative changes. We're glad you're appreciative of what we do for you. Check-outs can often be challenging and Jo will be very glad to see that you've singled her out for praise. Mike Jones.
★★★★★ 5/5
GoogleThank you Matt and can you also pass on our thanks to Aaron and Jamie.
We were really impressed with your efficiency and customer service throughout the process, will recommend Belvoir to friends and family in the future.
Kate · 30 April 2018
Agent replied
Kate, many thanks for taking the time to leave this review. It's even better to hear that more than one of the team warrant a mention! We're glad you're happy.
★★★★★ 5/5
GoogleI have used Belvoir for the past six years to support my property rental business, mainly to find new tenants. I've always found them professional and helpful, we have an excellent working relationship and they have been responsive to my requests as well as providing advice and guidance when appropriate. I've been very satisfied with the tenants they've found too.
Martin · 13 July 2023
Agent replied · 8 December 2024
Thank you so much for your kind words and for being a loyal client for the past six years! We're thrilled to hear that you've had such a positive experience working with Belvoir. Our team is always committed to providing professional support and guidance, and it’s great to know that you’ve been satisfied with the tenants we’ve found for you. We truly value our partnership and look forward to continuing to support your property rental business in the future!
★★★★★ 5/5
View AgentsCouldn't recommend Belvoir Basingstoke more highly A+++++++++++++++++++++++++++++++++++++++
We had lived in our house for 20 years, so it was a big decision to move. Jamie and the Team at Belvoir were superb at every step. We chose Belvoir because they were professional, understood the market and had a great selling strategy. They gave us excellent advice and supported us through all the nervous times. The most impressive thing was that the Belvoir staff worked as a Team, all pulling together to sell our house. We would definitely recommend them to anyone thinking of selling their house. We have no regrets about choosing Belvoir.
Julia · 28 October 2020
Agent replied · 1 December 2020
Julia, many thanks for leaving this review. I'm sorry the response is so late. We're all very glad that you've been pleased with our efforts. You're right; it requires a team effort and we strive to ensure that we're all pulling in the same direction to the benefit of our customers.
Mike Jones
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
