Trusted Agent profile Β· Basingstoke, Hampshire

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Belvoir Basingstoke reviews

β˜…β˜…β˜…β˜…β˜… Excellent

1,075 reviews across 4 platforms

10 New Street, Basingstoke, Hampshire, RG21 7DE

Part of Belvoir, see every office.

Belvoir's office in Basingstoke, Hampshire, at 10 New Street, is rated 4.8 out of 5 across 1,075 reviews on four platforms, including 641 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026.

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4.8 / 5

641

Reviews on Google

This office

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4.9 / 5

169

Reviews on Facebook

This office

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4.9 / 5

217

Reviews on View Agents

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48

Reviews on allAgents

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Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Belvoir Basingstoke

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… β€’ A truly personal service. β€’ Commitment to excellence β€’ Transparent fees β€’ Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Awards

The Trusted Agent 2026 results for Belvoir, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.

5/5

Google

They are worth the fee!!! Belvior were the first agent to respond promptly to my enquiry to sell my home. They gave me a honest valuation which reflected current market mood. They are friendly, have excellent local knowledge and good customer service. They managed to sell my house within 2-3 weeks of it being in the market. Communication throughout the process was good. Perhaps what would could be improved is having an online portal to track sale progress. Great service overall 🌟

Sally Β· 28 March 2018

Agent replied

Donkey Master, thanks for taking the time to leave this review. If a property sells within a couple of weeks or so, it's because it's priced sensibly and this says as much about the vendor as us. The online portal is an idea which merits consideration, but currently, most simply prefer a telephone call.

4/5

Google

I am very Happy with Belvoir. Although I had to vacate the home early but wasn't Belvoir's fault and purely Landlord. Belvoirs Tenancy Fee is marginal and other thing that worries any tenant is the inventory which is well kept by Belvoir and most of the details are well captured. Another plus point is the maintenance which is very prompt and easy to raise through their portal. I have recently moved in to another property managed by Belvoir and hopeful to have a good association with them. I would recommend Belvoir to my Friends as well.

Avaneesh Β· 1 March 2018

Agent replied

Avaneesh, thanks for taking the time to leave this review. We're glad to hear that you're pleased with our inventories and our maintenance department in particular. Let's hope your new tenancy goes as well as the last.

5/5

Facebook

We have recently sold our house with another agent but Belvoir sold at the top of the chain, which was of 5 properties. We were property number 3 in the chain so this is quite an unsettling position to be in due to what can or cannot happen at either end during the process. Matt, the Manager, from Belvoir took on the role of keeping all communications along the chain going, he had permission to add all the agents, solicitors, buyers and vendors into this weekly feed. We found this extremely useful as during this process you would have no clue as to what progress is taking place with anyone else or if it is you and your solicitor that may be holding things up. As it got closer to exchange Matt ramped up the communication and expedited the last bit of the process. We would like to thank Matt for doing this and to easing the stress of selling and buying a house, we feel that he went above and beyond his duties.

Karen Β· 24 January 2018

Agent replied

Karen, thanks for taking the time to leave this review. This is all the more pleasing since along with others in the chain, you have singled us out as the agents who kept it together. There is far more to selling a house than simply getting an offer and our low fall-through rate is testament to the fact that Matt does this rather well.

5/5

Facebook

The team at Belvoir were extremely helpful from the valuation to completion of the sale. They kept us up to date at all stages from viewings to completion. The property was priced realistically and marketed really well we were kept upto date with viewings and feedback which was really useful. We would definitely recommend Belvoir to others having used them before we were already impressed with their service and they certainly lived up to expectations the second time around. Matthew and his team in Basingstoke are highly recommended

Rachel Β· 5 January 2018

Agent replied

Rachel, thanks very much for taking the time to leave this review.

5/5

Google

Having to use Belvoir for a purchase of a property. We were assigned Nathaniel who couldn't do enough with his easy friendly manner, showing us around the property and follow up viewings. At no time did we fill rushed while we measured up etc as we had specific requirements for downsizing.

Camillo Β· 27 September 2025

Agent replied Β· 8 October 2025

Thank you, Camillo! We're thrilled to hear about your positive experience with Nathaniel. Our team strives to provide a friendly and accommodating service, especially during such an important transition. If you need any further assistance, feel free to reach out. Enjoy your new home!

5/5

View Agents
Buyer

Belvoir Basingstoke

My wife and I recently purchase a house from Belvoir . I cannot praise the service we received enough. We looked at dozens of houses with them nothing was too much trouble for them , Always on time and very helpful. To top this we were given a "moving in" box full of items that we would have forgotten tea, coffee, sugar you name it . Would we recommend them YES Our very sincere thanks to Keith and his team. John and Jill Payne

John Β· 29 December 2017

Agent replied Β· 3 January 2018

John and Jill, thanks very much for taking the time to leave this review. We're very pleased to learn that you're pleased with our efforts.

5/5

Google

We had a great experience with Belvoir during the letting process. Their communication was excellent, they were responsive, professional, and quick to address any questions or concerns we had. The process was smooth and efficient from start to finish. Now that we’ve taken possession of the property, we’re looking forward to seeing how things go moving forward, but so far, their service has been impressive.

Albert Β· 24 April 2025

Agent replied Β· 24 April 2025

Thank you, Albert Afolabi! We're thrilled to hear about your great experience with Belvoir Basingstoke. Our team prides itself on excellent communication and professionalism, and it's wonderful to know we met your expectations. We look forward to supporting you as you settle into your new property. If you have any further questions or need assistance, don’t hesitate to reach out!

5/5

Google

Highly recommend Belvoir Basingstoke. They were thorough and professional from start to finish, and helped successfully guide me through the process of selling my first home. I dealt with Jamie Bennett and Natalie Painter, who were exceptional. I credit Jamie in particular for both ressurecting and getting my sale 'over the line' when it was in serious jeopardy. He is an exceptional operator and I'm convinced many other agents wouldn't have acheived the same result.

Pete Β· 16 June 2020

Agent replied

Pete, many thanks for this review. These past few weeks having been remarkably trying and it's heartening to see that our work has been appreciated.

5/5

Facebook

Highly recommend Belvoir Basingstoke. They were thorough and professional from start to finish, and helped successfully guide me through the process of selling my first home. I dealt with Jamie Bennett and Natalie Painter, who were great. I credit Jamie in particular for both ressurecting and getting my sale 'over the line' when it was in serious jeopardy. He is an exceptional operator and I'm convinced many other agents wouldn't have acheived the same result.

Peter Β· 11 June 2020

Agent replied Β· 30 April 2023

Peter, thanks for taking the time to leave this review. Sorry it's taken a while to acknowledge, but lockdown has messed with our systems! We're glad that you've been happy with our efforts.

4/5

View Agents

Quick Sale!

We weren't dead set on moving house, however we found our perfect home via Belvoir, Jamie took us round and we decided to put in an offer despite having not sold our place, our offer was accepted subject to selling our property within two weeks! - Jamie was great, we went on holiday skiing and passed our keys to him to work his magic - on the 14th day we managed to sell our property and our offer was officially accepted. Despite the fact that the rest of the process took longer than expected, through no fault of Belvoir, Matt provided us with weekly updates from the acceptance of the offer through to exchange of contracts which was fantastic and kept us at ease!

Georgie Β· 28 July 2017

Agent replied Β· 2 August 2017

Georgie, thanks for taking the time to leave this review. We're glad that you are happy with our endeavours.

5/5

View Agents
Seller

They didn't stop trying!

Unfortunately for us we hit the market at the wrong time, just before the snap election was called and as a result people were being ultra cautious. Despite the fact that it took longer than expected to sell, Matthew and his team did not give up and found us a great buyer in the end who offered very close to asking price. Not only that but we felt that they did a good job at steering the sale through the whole process, from the acceptance of the offer through to exchange of contracts and we were really grateful for that as there were a few scary bumps along the way for us. Thanks to Matthew, Jamie and Keith for their hard work.

James Β· 20 July 2017

Agent replied Β· 2 August 2017

James, thanks for taking the time to leave this review. It's what happens after you accept an offer which is often the most important element of our work. We're glad that you're pleased with what we did for you.

5/5

Facebook

We have found that Matt Smith was extremely helpful and professional - from the first viewing of our property, to guiding us through the process of buying our first home and finally exhanging contracts. He stayed in contact with us at every step of the way and made us feel at ease. When viewing the property he gave us excellent local knowledge of the area as we were moving into the area for the first time which we found really helpful. I would not hesitate to recommend Belvoir Basingstoke.

Lucie Β· 20 July 2017

Agent replied

Lucie, thanks very much for taking the time to leave this review. Glad you're happy.

5/5

Google

We cannot recommend Belvoir highly enough. From first contact with Peter to Emily leading us through, the service has been exceptional. They made a stressful experience almost a pleasure! πŸ˜ƒ …

Tracy Β· 9 October 2024

Agent replied Β· 9 December 2024

Thank you for your kind words! We're thrilled to hear that Peter and Emily provided exceptional service. We strive to make the process as smooth as possible. If you ever need anything in the future, don't hesitate to reach out.

5/5

View Agents
Landlord

WHY IΒ΄M SO GLAD I CHOSE BELVOIR

In 2012, I made contact with Belvoir in Basingstoke, because I was having problems with my then letting agent. For example, some rent owed to me had been paid by the tenant but had not been passed on to me. My residence is in Germany and it would be inconvenient to have to travel to the UK just to check that the letting of my property there is being properly managed. Mike Jones impressed me immediately. I then severed my business with the previous agent and formally asked Belvoir to take over. Since then, I have developed a complete trust in Mike and his team. Last year, their friendly professionalism gave me peace of mind when they coped admirably with a recurrent and intermittent fault in the boiler. It was not the first time they had taken action on their own initiative while keeping me informed of the situation several hundred miles away. I shall continue to rely on Belvoir.

CHRIS Β· 23 May 2017

Agent replied Β· 25 May 2017

Chris, thanks very much for taking the time to leave this review. Our job is always made easier when we are working with a landlord with the right attitude. Glad to hear that five years in and you're still happy.

5/5

View Agents
Landlord

Recent new rental of my property as above

Just wanted to say a big thank you to the team at Belvoir for helping us get our property back on the rental market quickly and in a very professional manner. Just wanted to mention in particular Tracy and Carol for their help and advice over recent days and as always Kate who has helped us such a lot over many years in getting our property successfully rented Best regards John and Susanne

John Β· 10 December 2020

Agent replied Β· 11 December 2020

John and Susanne, thanks very much for taking the time to leave this review. It's always good to hear that landlords of such long standing continue to be so happy with our efforts. And it's always easier for us when landlords are so reasonable. Mike Jones.

5/5

Google

I let my property in Basingstoke for several years with Belvoir. Earlier this year, I then decided to sell, and Belvoir was my first choice to carry out the sale. I live in East London and it was very reassuring to have Mike and Laura taking such good care of the property whilst it was let. They dealt with all the small problems that arose with care and efficiency and communicated with me clearly at all times. When I decided to sell, it was then an easy decision to ask Belvoir to take care of this for me. Matthew and his team were excellent at every turn. They explained everything clearly to me, obtained a good, fair price and executed the sale brilliantly. I always knew what was expected of me, and they answered all my questions swiftly. I have no hesitation in recommending Belvoir. They weren't the first agency I tried in Basingstoke, but they were the last and the best.

Alex Β· 30 April 2017

Agent replied

Dear Alex, very many thanks for this review. It's always good to hear that all departments are well received.

5/5

Google

I used Belvoir for letting my property in Basingstoke. Mike and his team are very thorough and professional in whatever they do. It has been a very smooth process for me as I already have a tenant in my property within few weeks of application. Having said that they are very strict in security vetting. I have opted for Full Management option and my experience so far with Belvoir has been excellent. The fee and charges are very reasonable too. Very well recommended if you are looking for agents to let your property.

Jay Β· 7 April 2017

Agent replied

HI, many thanks for taking the time to leave this review. We're glad that you're pleased with what we have done so far for you. Mike Jones.

5/5

Google

I recently sold my flat through Belvoir (after buying through them originally) and couldn't have asked for a better service from start to finish. Jamie was helpful and extremely knowledgable when valuing the property, placing it on the market and coordinating viewings. Once an offer was accepted, Chris kept me well informed and seemed the main reason behind the process moving forward smoothly and at a good pace. That good service continued right until completion and I would recommend Belvoir to anyone considering selling their home.

Luke Β· 7 April 2017

Agent replied

Luke, thanks very much for taking the time to leave this review.

5/5

View Agents
Seller

Great Service

I recently sold my flat through Belvoir (after buying through them originally) and couldn't have asked for a better service from start to finish. Jamie was helpful and extremely knowledgable when valuing the property, placing it on the market and coordinating viewings. Once an offer was accepted, Chris kept me well informed and seemed the main reason behind the process moving forward smoothly and at a good pace. That good service continued right until completion and I would recommend Belvoir to anyone considering selling their home.

Luke Β· 24 March 2017

Agent replied Β· 6 April 2017

Luke, thanks very much for taking the time to leave this review.

5/5

View Agents
Seller

Excellent Service

I sold my fathers house in Basingstoke following his death, through the Branch Manager, Matthew Smith and the team at Belvoir Basingstoke. I felt that Matt had a good understanding of the market and his guidance and advice was prompt, responsive and well-considered. I felt well-supported through what was quite a painful process for me and my siblings and we were very pleased at the outcome. I am glad that I made the decision to give the business to Belvoir and would recommend using them to others without hesitation.

Michael Β· 2 March 2017

Agent replied Β· 4 March 2017

Dear Michael, Thanks very much for taking the time to leave this review.

5/5

View Agents
Seller

Excellent Service from start to finish

From the moment Matt knocked on my door to the moment we completed with Belvoir, all the staff were helpful, polite, professional and everything you'd want from an agent. One of the benefits of Belvoir is their active chain management. Chris kept everyone on. Their toes and on the top performance. When it appeared to be going a little awry due to our buyers solicitors Chris was frank, determined and dragged the other parties over the line. Couldn't have had a better service

Duncan Β· 8 November 2016

Agent replied Β· 14 November 2016

Dear Duncan, we're glad to hear that you've been pleased with what we do. Thanks for taking the trouble to leave this review.

5/5

Facebook

Purchased through Belvoir originally and received a great service. When it came to selling the property we didnt hesitate in asking Belvoir to assist in the sale. House was listed and within 1 day we had multiple viewings and an offer shortly after. Sale went through smoothly. Highly recommend Belvoir. *Also, the quality of the brochure photographs that Belvoir took of our property were of a really high standard. They didnt simply snap away on a camera phone but took time using a professional camera to best show off the property.

Graham Β· 7 November 2016

Agent replied

Graham, we're glad to read this. We're happy to hear especially that you were happy with our brochure. Thanks for the review.

5/5

View Agents

Excellent for sales and lettings

I let my property in Basingstoke for several years with Belvoir. Earlier this year, I then decided to sell, and Belvoir was my first choice to carry out the sale. I live in East London and it was very reassuring to have Mike and Laura taking such good care of the property whilst it was let. They dealt with all the small problems that arose with care and efficiency and communicated with me clearly at all times. When I decided to sell, it was an easy decision to ask Belvoir to take care of things for me. Matthew and his team were excellent at every turn. They explained everything clearly to me, obtained a good, fair price and executed the sale brilliantly. I always knew what was expected of me, and they answered all my questions swiftly. I have no hesitation in recommending Belvoir. They weren't the first agency I tried in Basingstoke, but they were the last and the best.

Alex Β· 5 November 2016

Agent replied Β· 8 November 2016

Dear Alex, many thanks for taking the time to write this review. It's good to hear that you've experienced both sides of our business and been equally pleased.

5/5

View Agents
Seller

Jamie at Belvoir gave an excellent standard of service throughout

Jamie not only very successfully sold my property ( it took 2 days for very close to asking price - 2 people in chain) but also offered invaluable assistance in the purchase of my property in Cornwall. He was always friendly and helpful - nothing was too much trouble and I felt able to ring him with any queries. Chris was also very helpful particularly in the final stages as were all the other staff Thank you very much Belvoir!

Valerie Β· 3 November 2016

Agent replied Β· 7 November 2016

Dear Valerie, thanks very much for this review. Jamie and Chris both work hard to make sure things run smoothly. We're glad you appreciated them.

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Questions about Belvoir Basingstoke

What do sellers say about Belvoir Basingstoke?

48 reviews from sellers, rated 4.9 out of 5 on average. For example, Iain wrote: "We used Belvoir as our letting agent for years and they were always excellent and quick to respond in dealing with queries and issues. When the time came to ..."

What do buyers say about Belvoir Basingstoke?

18 reviews from buyers, rated 5.0 out of 5 on average. For example, Garry wrote: "We bought our house through Sarah-Jane from Belvoir and then moved to Nathalie once the offer had been accepted. As we were buying whilst living abroad we ..."

What do landlords say about Belvoir Basingstoke?

46 reviews from landlords, rated 5.0 out of 5 on average. For example, Denise wrote: "You won't find a lovelier, friendlier lettings team anywhere in my opinion. As a landlord trust that my properties will be managed well on my behalf is key to ..."

What do tenants say about Belvoir Basingstoke?

43 reviews from tenants, rated 4.8 out of 5 on average. For example, Nsima wrote: "I rented a property through Belvoir in Basingstoke and I must say that my family and I were treated really well during our tenancy. Whenever we need support or ..."

Has Belvoir won any awards?

Yes. In The Trusted Agent 2026 awards: Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold; Belvoir, Devizes won Gold.

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