Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom start to finish, Matt and the team have provided a 1st class service. Polite, approachable and friendly, I wouldn't hesitate selling your home with Belvior. Matt was excellent, he really understands the market, took great pictures of the house and he got things done when he says he's going to do them. He sent regular weekly updates, chased various parties and always kept us informed. Backed by an equally knowledgeable, friendly team, i'll be using them again and telling friends and family to use them too. Great job Belvior!!!
Nick · 28 July 2019
Agent replied
Nick, thanks for taking the time to review us. We're really pleased that you've been so happy with our efforts.
★★★★★ 5/5
GoogleI had been a land lady for last 9 years and I had Belvior do all the management side of things for me. Which the lettings department was just amazing. Always kept in contact with me with anything and always kept me upto date. I have now sold my house and again the sale department was amazing too. At the start I dealt with Jamie and then moved onto Natalie and from start to finish they have all been so good and made it so easy for me. Even when we had a few hic cups Natalie was there to help sort it all out and chase everyone up for me. I would highly recommend Belovior to anyone, to either rent with or to buy. The staff are always there to help and advise no matter what. Thank you all so much for the last 9 years
Carrie · 28 July 2019
Agent replied
Carrie, thanks for taking the time to leave this review. It's especially pleasing to note that you've had experience of both the sales and lettings sides of our business and that you have been so pleased with everyone with whom you've had dealings.
★★★★★ 5/5
GoogleThe first time i moved house 3 years ago i used a well known online estate agent because of their low fees, once the house was sold they we not interested and i was left to deal with pretty much everything turning it into one of the most stressful things i have ever had to do.
This time around i decided to pay that little bit more in hope that i would get a slightly better service but didn't actually expect the amazing service i did get from Belvoir.
The Sales team were honest from the start and worked quickly to get my house on the market, what ever they said to the first viewers obviously worked as it sold within 24 hrs.
What i think really sets Belvoir above the others is the care and attention they give to each and every customer from the time you sell your house to the day you move,
Tasked with this job is a lady called Natalie who is a massive credit to Belvoir and without her constant contact with myself, my solicitiors, my buyers, their solicitors plus all other parties that were involved i do not believe we would have completed as quickly as we did with pretty much no hiccups, she took 90% of the stress out of the move as you were never left wondering what was going on and if there was anything she could do to chase she was straight on it.
For Natalie alone i would recommend Belvoir to anyone who would listen.
Thanks Belvoir and special thanks Natalie ;-)
James · 28 July 2019
Agent replied
James, thanks very much for taking the time to leave such a comprehensive review. Keeping our sales progession function in-house really pays dividends but it's only readily apparent when someone has had experience of a call-centre "equivalent".
★★★★★ 5/5
FacebookMy experience with Belvoir has been extremely positive. Since first making contact with Carole, she has been nothing but short of helpful and an extremely useful source of local knowledge. As a first time landlord, her advice and help has been crucial and most welcome. Carole communicated regularly and replied with competence and nothing was ever too much trouble, even on an unexpected visit to the office, dropped everything to sit down with me. I have found working with Belvoir a great company to work with, and Carole is a real asset. Thank you for all of your hard work so far. I would definitely recommend using Belvoir.
Bik · 21 July 2019
Agent replied
Bik, thanks for taking the time to leave this review. There's so much for a first time landlord to take on board and it's been clear that you have taken Carole's advice. We're very glad that you've been pleased with our efforts.
★★★★★ 5/5
allAgentsI would definitely recommend
My experience with Belvoir has been extremely positive. Since first making contact with Carole, she has been nothing but short of helpful and an extremely useful source of local knowledge. As a first time landlord, her advice and help has been crucial and most welcome. Carole communicated regularly and replied with competence and nothing was ever too much trouble, even on an unexpected visit to the office, dropped everything to sit down with me. I have found working with Belvoir a great company to work with, and Carole is a real asset. Thank you for all of your hard work so far. I would definitely recommend using Belvoir.
Bik · 21 July 2019
Agent replied · 25 February 2025
Bik, thanks for taking the time to leave this review. There\'s so much for a first time landlord to take on board and it\'s been clear that you have taken Carole\'s advice. We\'re very glad that you\'ve been pleased with our efforts.
★★★★★ 5/5
GoogleOutstanding customer service from start to finish. The whole sales process from initial meeting (thanks Matthew) to exchange of contracts has taken under 3 months and gone without a hitch. Natalie, our move manager was outstanding, always cheerful with an excellent ‘can-do’ attitude. She kept us informed throughout the whole process liaising with buyers down the chain, solicitors and estate agents so we knew where everyone was, at every stage of the process. Thank you for all your excellent advice and hard work. I would have no hesitation in recommending the Basingstoke Team at Belvoir.
Jan · 14 July 2019
Agent replied
Jan, thanks for taking the time to leave this review. We're glad that you've been so happy with our endeavours.
★★★★★ 5/5
GoogleI have had very good service from the team at Belvoir over many years. I would like to give particular thanks to Natalie Painter the Move Manager.
Throughout the sale of my flat Natalie has kept me informed at all times about the sale, contacting me at least once a week. She has been in touch with the buyers and their solicitor and with my solicitor. I really appreciated her help in arranging for the contents of the flat to be removed and for contacting the concierge to ensure that this went smoothly. Natalie has been extremely efficient, professional and friendly and my family and I are very grateful to her.and the team at Belvoir
Liz · 14 July 2019
Agent replied
Liz, we're sorry to see you go; you've been one of our favourite landlords. We're glad to hear that you've been as pleased with the sales team as you were with the lettings department. Natalie was surprised and very pleased to receive the flowers and a lovely card. Best wishes for the future.
★★★★★ 5/5
GoogleI bought my first home through Belvoir and they were absolutely amazing from start to finish! Natalie was so helpful and kept me updated regularly throughout the whole process. I really am so pleased that the flat I have bought was sold by Belvoir as they made me feel so valued and treated me as an individual. They were not at all pushy and I already know that when I come to sell my flat, I will be using Belvoir. Also a special thanks to Keith who helped me measure up! Thanks again to Belvoir for making my first home purchase a truly special experience.
Chloe · 14 July 2019
Agent replied
Chloe, thanks very much for taking the time to leave this review. It's particularly pleasing to note that you've already decided to use us when it comes to selling! We all hope you enjoy your new home.
★★★★★ 5/5
GoogleBelvoir handled both our sale and purchase and we were very impressed with the service received. Everything went smoothly and the whole process was less than 3 months from start to finish! We found Natalie did an excellent job in keeping us updated with the sale and purchase progression and tying together the chain. Everyone we dealt with at Belvoir was very professional and friendly. Our house was sold within days of going on the market with Belvoir meaning that we could move ahead quickly with our purchase. The moving in box was a very welcomed touch. Our only negative comment would be that Neale Turk (recommended solicitors) are to be avoided and we would suggest that Belvoir stop recommending them! Thank you again for all of your help, we are delighted with our beautiful new home :)
Clare · 14 July 2019
Agent replied
Clare, thanks very much for taking the time to leave this review. We're all glad that you've been pleased with our efforts. We continually review our suggestions for solicitors and it varies according to their own workloads. Sadly, we are not always able to determine this accurately and once in a while we get this wrong. We never knowingly suggest a solicitor who will be unable to devote sufficient effort to our clients' needs.
★★★★★ 5/5
View AgentsRecommended
Belvoir handled both our sale and purchase and we were very impressed with the service received. Everything went smoothly and the whole process was less than 3 months from start to finish! We found Natalie did an excellent job in keeping us updated with the sale and purchase progression and tying together the chain. Everyone we dealt with at Belvoir was very professional and friendly. Our house was sold within days of going on the market with Belvoir meaning that we could move ahead quickly with our purchase. The moving in box was a very welcomed touch. Our only negative comment would be that Neale Turk (recommended solicitors) are to be avoided and we would suggest that Belvoir stop recommending them! Thank you again for all of your help, we are delighted with our beautiful new home :)
Clare · 9 July 2019
Agent replied · 18 July 2019
Clare, thanks very much for taking the time to leave this review. We're all glad that you've been pleased with our efforts. We continually review our suggestions for solicitors and it varies according to their own workloads. Sadly, we are not always able to determine this accurately and once in a while we get this wrong. We never knowingly suggest a solicitor who will be unable to devote sufficient effort to our clients' needs.
★★★★★ 5/5
FacebookBelvoir handled both our sale and purchase and we were very impressed with the service received. Everything went smoothly and the whole process was less than 3 months from start to finish! We found Natalie did an excellent job in keeping us updated with the sale and purchase progression and tying together the chain. Everyone we dealt with at Belvoir was very professional and friendly. Our house was sold within days of going on the market with Belvoir meaning that we could move ahead quickly with our purchase. The moving in box was a very welcomed touch. Our only negative comment would be that Neale Turk (recommended solicitors) are to be avoided and we would suggest that Belvoir stop recommending them! Thank you again for all of your help, we are delighted with our beautiful new home :)
Clare · 9 July 2019
Agent replied
Clare, thanks very much for taking the time to leave this review. We're all glad that you've been pleased with our efforts. We continually review our suggestions for solicitors and it varies according to their own workloads. Sadly, we are not always able to determine this accurately and once in a while we get this wrong. We never knowingly suggest a solicitor who will be unable to devote sufficient effort to our clients' needs.
★★★★★ 2/5
GoogleI had a viewing booked for Saturday as weekdays are not convenient for me. When I arrived, Emily was nowhere to be found! I called the office and they informed me that she had shown up early and left before I had arrived. I was not called and informed that she was early, nor did she try to contact me when realising I was not there. She just left and moved on the the next property! This left me arriving on time, with no one to show me round. I must say though, the gentleman I spoke to on the phone afterwards was very polite and sincere and did offer me another viewing during his own time on Monday evening. Nevertheless, still very disappointed in Emily!
Alexandra · 8 July 2019
Agent replied
Alex, I was sorry to learn of your experience on Saturday. Sorry it’s taken so long to respond, but it has taken a while to try and establish what went wrong on this occasion.
It would appear that you and we had different times for the viewing in our diaries. This isn’t particularly uncommon, especially with so many calls being made on mobile phones with dodgy reception. Usually, we get around this one way or another.
Unfortunately, Emily was under pressure of time and decided to get to the next viewing. She was unable to immediately contact the office to inform them in order that someone could call you and sadly, as a result of being so busy, it slipped her mind and the call wasn’t put in.
That we usually deal with this sort of thing better is evidenced by the fact that our reviews aren’t littered with complaints from people about this. I apologise unreservedly for any grief that this might have caused on this occasion.
We take all criticism seriously and try and learn from any feedback we receive. I have now made changes to our processes to try and ensure that this doesn’t happen again.
I gather that you have found somewhere now, but if my information is wrong, or you need somewhere in the future, I hope that you’ll give us the opportunity to prove that this was very much a one-off.
Mike Jones Director.
★★★★★ 5/5
GoogleIt's been a great pleasure with Belvoir. It was my letting agency for almost two years until recently. Their staff are very sensible, professional and prompt in dealing with the queries and any maintenance related requests. I would like to specially mention Laura Jones, Carole Archer, Kate Watson and Shahida Akhtar for their professional service and I take this opportunity to thank them for the same. In fact, recently Shahida has made the entire inventory check out process very smooth and easy. Lastly, I would love to come back to Belvoir again in the future. Thanks Belvoir!
Kiran · 8 July 2019
Agent replied
Kiran, thanks for taking the time to leave this rating.
★★★★★ 5/5
GoogleAbsolutely first class service. At first I questioned the value of a traditional estate agent against the competing likes of Purplebricks but as soon as my house sold and we purchased I could absolutely see the value of a tradional estate agent still and with Belvoir it went even further than this.. The updates, constant chasing throughout the entire chain on a daily basis when it was nearing exchange to just try and nudge all parties along, advice and suggestions on next steps to speed up the process etc was absolutely worth every penny being paid to Belvoir. Natalie has provided an exceptional service to us and she is extremely knowledgable in what she does (I myself have learnt a lot!), nothings an issue with Natalie. Matthew, Jamie and Emily have all been great to deal with and are true professionals at what they do. Thanks a lot again guys (especially Natalie for really bringing it home with the exchange & post sale service). Chad & Sophie
Chad · 5 July 2019
Agent replied
Chad, thanks for taking the time to leave such a comprehensive review. In one paragraph you've managed to state from a customer's perspective the one thing that all prospective sellers need to aware of. Too many people think that it's just about getting an offer. Over 40% of all sales currently fall through before exchange and the most important thing an agent needs to do is bother everyone regularly and keep their property file at the top of the conveyancer's pile of work.
★★★★★ 5/5
GoogleFrank from Belvoir Basingstoke carried out our rental inspection professionally and efficiently. He was punctual, friendly, and made the whole process smooth and stress-free. Great service overall.
Samra · 10 May 2026
Agent replied · 10 October 2026
Thank you for the wonderful feedback, Samra! We're thrilled to hear that Frank provided you with a professional and efficient rental inspection experience. At Belvoir Basingstoke, we strive to make every process smooth and stress-free for our clients. Your kind words motivate us to continue delivering great service. We look forward to assisting you again in the future!
★★★★★ 5/5
View AgentsExcellent and very professional team
Our tenancy in Crown Heights, Basingstoke has been a very pleasant experience. Belvoir has each and every process defined and systematic way of proceedings from application of tenancy till claiming the Security Deposit. Special thanks to Shahida for managing our inspections and exit process smoothly and considering all our requests till we got the refund of security deposit. I must really appreciate for their transparent process. Interactions with Kate were also nice and professional. Given a chance again in UK our first preference will always be Belvoir. Cheers.
Mayank · 30 June 2019
Agent replied · 5 July 2019
Mayank, thanks for leaving this review. It's always good to hear that a tenant remains pleased with us even after having moved out and gone through the dreaded "check-out" process.
★★★★★ 5/5
FacebookOur tenancy in Crown Heights, Basingstoke has been a very pleasant experience. Belvoir has each and every process defined and systematic way of proceedings from application of tenancy till claiming the Security Deposit. Special thanks to Shahida for managing our inspections and exit process smoothly and considering all our requests till we got the refund of security deposit. I must really appreciate for their transparent process. Interactions with Kate were also nice and professional. Given a chance again in UK our first preference will always be Belvoir. Cheers.
Mayank · 30 June 2019
Agent replied
Mayank, thanks for leaving this review. It's always good to hear that a tenant remains pleased with us even after having moved out and gone through the dreaded "check-out" process.
★★★★★ 5/5
FacebookWe sold our house via Belvoir Basingstoke and we are thrilled with the service we received. From the first appointment we were very impressed how our house was valuated and compared against the price trends of the time. There were some very good pictures that Belvoir took of our house which helped to market it well and Belvoir were very proactive in finding potential byers as soon as our house was up for sale. We would definitely recommend them as the viewings were advised in plenty of time, the negotiations went smoothly and we were always kept informed of any news. Leading to exchange of contracts, we were very happy with the information and efficiency all queries were resolved! Thank you Jamie, Natalie and everyone at Belvoir!
Evi · 12 June 2019
Agent replied
Evi, thanks for taking the time to leave this comprehensive review. We're glad that you've been happy with all the various elements of our offering.
★★★★★ 5/5
FacebookOutstanding customer service from start to finish. The whole sales process from initial meeting (thanks Matthew) to exchange of contracts has taken under 3 months and gone without a hitch. Natalie, our move manager was outstanding, always cheerful with an excellent ‘can-do’ attitude. She kept us informed throughout the whole process liaising with buyers down the chain, solicitors and estate agents so we knew where everyone was, at every stage of the process. Thank you for all your excellent advice and hard work. I would have no hesitation in recommending the Basingstoke Team.
Jan · 31 May 2019
Agent replied
Jan, thanks for taking the time to leave this review. It's always good to hear that a sale has gone according to plan, but very often this is helped by our clients having the right attitude to marketing, which on this occasion was the case.
★★★★★ 5/5
View AgentsFantastic service from Belvoir
From the initial valuation through to the completion of my sale Belvoir have been fantastic. Jamie undertook the valuation of my property and secured a sale within a matter of days. Natalie then took over as my move manager and was absolutely brilliant at keeping me updated and organising things along what turned out to be quite a tricky chain. Natalie went above and beyond to work with the solicitors and estate agents further up the chain to get things moving. Both Jamie and Natalie were very professional and friendly; it was great to have a dedicated contact rather than the call centre of an online agent. I would highly recommend the service of Belvoir and if I ever move again I will certainly be using them.
Helena · 3 May 2019
Agent replied · 14 May 2019
Helena, thanks for leaving this review. You've hit the nail on the head with regard to our in-house sales progression. This is the one element we'll never farm out to a third party and which we'll always spend a lot of time and effort on. Keeping a sale together is where an agent earns his money. This is illustrated by the 42% of sales nationally which currently fall apart between an offer being accepted and the sale completing. Our fall through rate is a fraction of this and we're rightly proud of this fact.
★★★★★ 4/5
GoogleI bought my first property with Belvoir and although it took 6 months to actually move in.. I think the delay was partly because of my rubbish solicitor.. but I must say Natalie was fantastic !!! She kept me up to date all the time at least once a week and explained everything to me clearly, as I knew nothing when buying my first house.
Thanks again :)
The only thing which is petty, when receiving the welcome box, I was so excited having just moved in, we had no milk etc to make coffee the next morning.... it was actually 6 months out of date. So just make sure you check for the next customers lol ...
Thank you so much for your kindness and help Natalie!
Alix · 30 April 2019
Agent replied
Alix, thanks for taking the time to leave this review. I'm sorry to hear about your solicitors, but glad that you appreciate that it was them and not us that was the problem. However, I am mortified to think that the milk was out of date. In an ideal world, we'd go and buy a bottle of fresh milk for all our customers, but in truth the little tubs, whilst only UHT, are the only practical solution. We're rushing out this afternoon to put this right. Talk about shooting ourselves in the foot! Thanks for bringing it to our attention though. We won't buy in such large quantities this time!
★★★★★ 5/5
GoogleMe and my husband were firs time buyers when we found our house. We registered with a lot of local estate agents, but only in Belvoir they could find for us exactly what we were looking for in just 3 days. After we made an offer they help us in negotiating a lot of questions, as we didn’t really knew what to do at that point. The solicitor company that they working with were advised to us and they did a great job. We are collecting the keys tomorrow and are so exited. Natalie was the contact person that always tried to update, help, support, advise and chaise anything that was outstanding to make the purchase as smooth as possible. So a big Thanks to her and the whole team for effort and their hard job!
Ola · 24 April 2019
Agent replied
Ola Ola, thanks for taking the time to leave this review. It's always good to hear when our efforts are appreciated.
★★★★★ 5/5
GoogleWe couldn’t rate Belvoir highly enough. We have received a fantastic service from Emily & Keith being dedicated in finding us a buyer, through to Matt and Natalie dealing with solicitors and making sure our buyers are happy. We would like to give a big thank you to Matt who this week has gone above and beyond for us in a difficult exchange. He has been great in making sure everyone evolved has been on the ball right up to the last minute and keeping everyone in the chain up to date. Thank you all so much you are an amazing team.
Mrs · 7 April 2019
Agent replied
Dear Mrs Philpot, thanks for taking the time to leave this review. It seems as if you've been impressed with everyone with whom you've come into contact!
★★★★★ 5/5
GoogleGreat Agency to rent through! Was with Belvoir Basingstoke for over 10 years and never had any problems. Great at communication. Rapid responses to maintenance issues. And the way Jo (letting manager) has handed our end of the tenancy was …
Tomasz · 13 January 2026
Agent replied · 27 January 2026
Thank you, Tomasz, for your wonderful feedback! We're thrilled to hear about your positive experience with Belvoir Basingstoke over the years. Our team, especially Jo, is committed to providing excellent communication and support throughout your tenancy. We appreciate your recommendation and look forward to assisting you in the future!
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