Charters Alton reviews

★★★★★ 5/5

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House sale

Jonathan and his team (especially Justin, Johnny and Mike) at Charters in Alton provided an excellent service. They kept us in the loop at every stage and helped steer our sale through in a really speedy way. Always polite and courteous and nothing was too much of a problem.

Andy · 1 April 2016

★★★★★ 5/5

Google

I have had the pleasure of dealing with Charters in Alton since July 2018. We started our property search with them, and viewed many properties, until we found our first home. As first time buyers we were clueless about the whole process. We dealt mostly with Jamie Solis, who was very friendly and helped us a lot. Many phone calls and emails during the process, and nothing was ever too much for Jamie to sort out, he was always happy to help, and always worked in a professional manner, and to a high standard. We would definitely recommend charters to others in the future. Following my previous review we have worked with charters recently to sell our home (sold in June 2021). We have been very impressed with the whole team based at Alton and head office. The whole process has been straight forward and the team at charters have been very supportive. We were also very lucky to have Rob Ferguson and Cara Hayter Simpson helping us with our mortgage application and mortgage offer. They were very efficient and professional. We would highly recommend charters.

Abi · 24 June 2022

★★★★★ 5/5

Google

Charters (and especially Hayley and Jonathan) have been really great. We're only at the beginning of the process of buying our first home but they've been very helpful and communicative. Hayley was very personable and we really enjoyed viewing houses with her. Highly recommend them!

Danny · 28 July 2019

★★★★★ 5/5

Google

Charters have been brilliant, they managed to find us a buyer in one viewing and when we saw something that they had on to buy and were desperate to see it but our working days were jam packed Edward showed us the property at 0730 in the morning! Every question we have had has been answered very quickly and we have always managed to get hold of someone when we needed to. The entire team is very professional, hard working and friendly. Edward in particular has been extremely responsive and helpful. They have made what is considered to be one of the most stressful things to do remarkably easy so thank you!PositiveResponsiveness, Professionalism

Camilla · 20 June 2022

★★★★★ 5/5

Google

We met with a couple of estate agents before putting our house on the market; we knew after meeting Edward that Charters was the agency we wanted to sell our property. The demonstration of a clear strategy on how to market and sell the property, the clear research that had been done prior to our initial meet and the professional/friendly manner the business was conducted in was what won us over. We greatly appreciated the advise and support through this time and would recommend to anyone looking to sell.PositiveResponsiveness, Quality, Professionalism

Mark · 20 June 2022

★★★★★ 5/5

Google

I started looking for a property a number of months ago. I contacted 7 Real Estate agencies that deal with properties in Alton, informing them we were selling our property by auction overseas, and gave the date. Of all the agents Jack Moore of Charters, Alton, has been the most communicative and consistent. He rang shortly after the auction to check our price bracket. Since then he has regularly checked in regarding my search, in a respectful and professional manner. I received one call from another agent since we sold our home. Jack shows a genuine interest and I sincerely hope he finds our next home, he deserves the commission!!PositiveResponsiveness, Professionalism

Janet · 20 June 2022

★★★★★ 5/5

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Great communication, listens and understands needs

Great experience with Justin, someone who was intent on helping us find the right house and never pressured us. Always demonstrated the right approach showing houses and listened to our needs. My only regret is that we bought a house in the end that wasn't listed with Charters!

Anonymous · 19 May 2016

★★★★★ 5/5

Google

We recently sold our house with Charters, Alton, and the selling process has been fantastic. Signed with charters on the Friday, viewing on Saturday, sold by Monday! Throughout the selling process Jonathan Pinhorne liaised with our solicitors and buyers solicitors proactively and tirelessly, communicating with us on a weekly basis without fail. Thanks to everyone at the Charters Alton branch for your hard work over the last few weeks.PositiveResponsiveness

Jodi · 24 August 2021

★★★★★ 5/5

Google

I just wanted to put a comment on in praise of Toby Krelle the Charters estate agent who has recently joined the Alton branch. He is very customer focused, and whilst viewing properties with him we never felt rushed and he always provided answers to any questions we had within 24 hours. A pleasure to deal with!

Deborah · 30 March 2024

★★★★★ 5/5

Google

Charters were fantastic in helping secure the sale of my property. They were comforting and supportive and made me feel at ease. Edward, who came to value my property, was incredibly personable and kind and looked after me throughout the process, checking in when needed. I have also now used Rob (charters mortgage broker) twice. He is wonderful and explains what is a fairly complicated process incredibly well. I will be referring to him for mortgage queries for years to come, I am sure. I would highly recommend Charters Alton to anyone looking to sell in the local area.

Rachel · 16 May 2022

★★★★★ 5/5

Google

We had Edward from Charters Alton come out to give a market appraisal on our property. Edward was extremely professional, well prepared and gave a great view on the current market.PositiveProfessionalism

Dionne · 20 June 2022

★★★★★ 5/5

Google

Thank you Charters, Alton have a great team and together you have sorted everything from finding a property to buy to sorting out the tenant agreement to let. Everyone is extremely helpful and charming to work with. Thank you Team Alton.

Gill · 15 July 2020

★★★★★ 5/5

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Matthew Daysh

I found Matthew most helpful in our property search. He quickly understood our requirements and was extremely courteous and professional in his advice and approach. He gave us a first class service and I would most definitely recommend Matthew and his company Charters to any prospective customers.

Marilyn · 11 August 2016

★★★★★ 5/5

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Jonathan and all the team at charters in Alton have dealt with The sale of my mothers house in a truly professional manner Keeping in contact with me every step of the way during the sale, 100% would recommend them to anyone selling a house Julia

Julia · 23 November 2017

★★★★★ 5/5

Google

Very impressed with the service we have received from Charters, Jack Moore in particular! He called me with what he felt was the perfect property for us before it had even come to the market; the day after we viewed, offered and had it accepted! Now very excited to have finally found our forever home! Jack dealt with quite the curve ball on our viewing with the seller changing the price but dealt with it very professionally. We appreciate the communications we are receiving regarding our sale and look forward to our new start!

Claudia · 16 April 2022

★★★★★ 5/5

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Sale of Anneliese

I would like to say how helpful Mike has been through a very protracted sale of my Mothers property, he managed to walk the tightrope of negotiations between seller and buyer very well and we even had a laugh or two along the way :-) Thanks Clive

Clive · 26 April 2016

★★★★★ 5/5

Google

Charters did very well in selling our flat, we had gone through 4 different estate agents before we came to them all of which had no luck selling it. The team at charters were on top of everything. We lost our first buyer late on in the sale and they pulled out all the stops to get us another buyer which was successful within a month of losing our buyer. Ed and the team were great would highly recommend them.

Sigournay · 12 March 2022

★★★★★ 5/5

Google

My experience with Charters has been a very positive one. Like many of us, I had been looking for a house to purchase for some time, and had quite specific needs for housing my multi-generational family. Jack took the time to understand what would work for us and was very proactive in showing us properties that were coming on to the market. In the end Jack showed us a property that turned out to be perfect, and exactly what we had been looking for!

Léonie · 12 March 2022

★★★★★ 5/5

Google

We have been actively looking for 4 -5 months now with quite a specific search criteria and location, even though a couple of purchases have fallen through or not quite made it Charters have kept us in mind with anything new to the market and have actively gone out to source us the house and location we really wanted. Hats off to Lewis for listening to what we wanted , has been professional , used his charm, persuasion and skills to find us that house and keep us updated every step of the way. Thank you

Marc · 12 March 2022

★★★★★ 5/5

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First class service

I would like to say how very professional, knowledgeable and friendly Mike and his team were, they made the whole process of buying my house nearly enjoyable., Mike always seemed that he was willing to go that extra mile for me.I cannot thank him enough..

Margaret · 17 September 2016

★★★★★ 5/5

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Professional, efficient and friendly agent.

Mike was extremely helpful in all aspects of our sale. He always kept us up to date and kept things moving even there were a few hitches. Would recommend Charters in Alton to anyone thinking of selling their property and wouldnt hesitate using them again.

Stephen · 12 September 2016

★★★★★ 5/5

Google

Great service from Richard, Sarah and the team at Charters in Alton! They dealt with both our sale and purchase recently and we’d highly recommend them to anyone!

Tom · 15 June 2022

★★★★★ 5/5

Google

Charters Alton has made our whole mortgage process an absolute breeze! Ed and Jonathan both very professional and friendly and efficient. They kept us updated and answer all our queries. Rob who is absolutely fantastic, he quickly got as a lender and made the process extremely easy esp as a firsts time buyer. Also thank you Charters for acknowledging NHS and other keyworkers. Charters Alton highly recommended. Amazing team!!

Pauline · 13 September 2020

★★★★★ 5/5

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My husband and I both clicked with Justin, his professional & calm approach had a positive effect on us which made us feel reassured while buying a home. He was helpful, answered all of our questions, and managed to accommodate our additional requirements.

Tori · 24 January 2017