Charters reviews from sellers

★★★★★ 5/5

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Great job Hayley

Hayley has guided us through the stressful process of selling our property which has been our home for over 33 years. It took a few month to find the people who will, we hope, appreciate it as much as we have over the years, and she kept us positive all along the way with her cheerful manner and boundless energy. She is an asset to Charters and we wish her all the very best for the future in a vocation she clearly enjoys. . We would certainly like to add to the thanks and best wishes that other clients have posted about Hayley. - Thank You

Frances · 6 November 2017

★★★★★ 5/5

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An excellent result

We appointed Charters to manage the sale of our parents' property and Mike was the prime contact throughout the last 16 months. His knowledge of the business is superb and his advice was invaluable throughout the highs and lows of having three buyers almost completing before we finally sold. During the selling process, Mike was professional, reliable and always available to discuss the status. Throughout he was proactive, ensuring all parties were kept updated, always with a positive outlook and kept us smiling through a sale that was anything but straight forward. It was a pleasure to do business with Mike, we would not hesitate in recommending him to others and would be happy to have him handle any future house moves for us.

Steve · 8 September 2017

★★★★★ 5/5

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My husband and I relied heavily on Mike when selling a house in Bordon, Hampshire. Mike provided excellent up front advice and secured a buyer for the property very quickly. He then proceeded to manage the sales process efficiently and proactively - exchange was frustratingly slow in coming and Mike kept us up to date with progress made regularly( and with great sensitivity given how stressful the situation can be). He kept matters on track so that we completed on our desired date. We wouldn't hesitate to recommend Mike - a fantastic agent who works hard for his clients and delivers great results. Thank you, Mike.

Katy · 31 July 2017

★★★★★ 5/5

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If Carlsberg made estate agents.....

Dealing with Mike and his staff at the Alton office has been a pleasure. Always cheerful, Mike has kept me informed on the sale of my mothers house, enabling me to keep my two sisters constantly up to date with progress. Your industry gets a lot of bad press, much of it warranted, but when you find an agent who is always at the end of the phone for good or bad news and takes you through the process professionally and with an element of humour (sometimes you just have to laugh) then you put your faith in that agent to deliver....and Mike did. Credit to his team too, very charming and attentive and know their subject. I have recommended Charters in the past and my opinion of them as leading local agents in Alton has only been enhanced by Mike's attitude to his work. Thanks Mike, it really is appreciated.

Guy · 29 November 2016

★★★★★ 5/5

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Outcome and journey

We have had a successful outcome after 5 months of selling our late mother's home,the journey through this process has been steered by mike. For 3 siblings selling a probate property has been challenging, both for managing our expectations and hearing some of our prospective buyers less than heart warming comments!! One such being that we needed to cut the grass before the survey . I guess what you need in this process is some humour, realistic advice and guidance as to how to manage the emotional element of it all , as well as the cold facts on the uk house buying process. Mike has been able to do all that we asked of him and his cheery voice and optimism has been valued. Mike has remained human and professional a difficult cliff edge to walk in the house buying world . Also Mikes team have been consistent in their dealings with us, keeping information flowing.

Sue · 14 November 2016

★★★★★ 5/5

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From the outset of my mum's selling process Mike and his team have been friendly, professional and proactive. Through the 'up's' and the 'downs' Mike has been there to smooth the way with our buyer and has been an important link between our solicitor and us. He has always been approachable and towards the end of the process he phoned us daily with updates...something very rare in the estate agency world. He always returned our calls and offered advice. Thank you Mike for helping my mum and us (her extended family) to enjoy our new house completely.

Wendy · 4 October 2016

★★★★★ 5/5

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Thank you Mike!!

Everyone hopes that their move is going to be straight forward, but when it isn't thats when you really need help and support. Our sale has been a rather difficult one as just before exchanging contracts we had a burst pipe and our downstairs was completely flooded. This really delayed and made the whole process much more complicated, however Mike and all the staff at Charters were so helpful and accommodating, really going that extra mile for us, Thank you Mike and all the team in the Alton office. Best regards Mandy Tyrer

Mandy · 14 September 2016

★★★★★ 5/5

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Very highly recommend Mike and his team at Charters

Mike is highly recommended by myself. He was not only very professional in the sale of my Father's house this year but also very supportive and caring as this was not an easy time. His team were outstanding and the regular communication from Mike and his team made such a difference to the whole experience. Couldn't recommend Mike and his team more highly and wouldn't hesitate to use them again. So important to have an estate agent that you can trust to work on your behalf.....Mike certainly is the one to choose.

Jenny · 7 September 2016

★★★★★ 5/5

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Helpful and efficient

Following Jonathan's initial visit to value the house, Charters moved quickly to organise particulars and photographs. I was very pleased with the way the house was advertised and it soon attracted potential buyers. Mike and his staff were efficient in keeping me up to date about interest expressed in the property and about viewings. I feel that I benefitted from his expert knowledge of the property market and appreciated his advice at various stages of the process. The house was advertised in April and the sale has been completed in less than three months.. I can recommend Charters as excellent estate agents.

Margaret · 25 June 2016

★★★★★ 5/5

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Kept me sane

Dear Sue, Just a little note to say thank you so much - for everything. You kept me sane and I appreciate you letting me "rant" when I needed to. I wish you every success and am only sorry that I never got to meet you. If you are ever in Lyme Regis do look us up, you would be very welcome. The house is complete chaos at the moment but the sun is shining and the sea blue. Take care and thanks again for everything, With love Cathy

Cathy · 10 March 2015

★★★★★ 5/5

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Pleased to have used Charters

We first met Sacha when the Ladies first looked at our property. We noticed she took a Professional and Meticulous approach to details when viewing our house. She has been a "Super Trooper," has gone out of her way and to great lengths to find us the right property. We now have had our offer accepted and will be on the move soon. Our Many Thanks to Sacha and Charters team work Kind Regards to All Frances and Lawrie

Lawrence · 6 July 2016

★★★★★ 5/5

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Easiest house move thanks to Mike!

From start to finish Mike has been a complete rock. Our house move was a seemingly complicated one but felt very easy with thanks to Mike who was there every step of the way knowing all the details. Mike dealt personally with all of our calls and queries being easily contactable. People would ask how we were looking so relaxed and coping with the stress of moving, the answer was simple - Mike!

Helen · 15 June 2016

★★★★★ 5/5

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Sarah Harris review

Through out my dealings with Charters I have dealt with Sarah, she has been brilliant at all times., her warm friendly professional personality has been invaluable when dealing with both buyers and sellers. She remarkably remembers and highlights all the detail about a property when showing buyers around. Sarah is undoubtedly an asset to Charters who I have found to be a very professional organisation who are a pleasure to deal with..

Roy · 15 June 2016

★★★★★ 5/5

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Great service and top class interaction

I changed to Charters after an unsatisfactory experience with another agent. I am delighted with the way Jonathan and the team in the Alton office have dealt with the whole process from marketing , through viewings to dealing with the offers. They found me a qualified buyer in a short space of time . I am really pleased with the outcome and recommend them highly. Well done on a great service.

Nickie · 15 May 2017

★★★★★ 5/5

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Outstanding communication and service

Jonathan has alway been very professional and caring with his service and always a pleasure to talk to. He has always kept in touched with us and I have recommended him to my friend when they were selling their house , He always phones with such a happy approach and is always so jolly. I would certainly recommended this gentlemen to anybody looking to sell their house with such confidence.

David · 23 November 2017

★★★★★ 5/5

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Very helpful and supportive through a complicated sale

Throughout the sale of my house Sue has been extremely helpful and supportive. Whenever things got a bit tricky she was able to find out and explain what was happening and often put my mind at rest. Selling and buying a house never seems to be straightforward but a lot of the issues were resolved by Sue and the team at Charters making the process as painless as possible.

Don · 6 February 2017

★★★★★ 5/5

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Highly professional and warm hearted

Mike is very approachable, warm hearted, yet firm and direct. He has a positive and passionate approach to his work. We felt that he was acting in our interests at all times and was great at listening to us. He has a calming nature, which was assuring, amidst our stresses of moving. He has a great team that supports him too. I would definitely recommend Mike at Charters.

Victoria · 20 September 2016

★★★★★ 5/5

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Helpful and available

Mike was brilliant from our initial valuation meeting, really listening to our requirements for both buying and selling. He was mindful when sending potential buyers round to view the property. It was quite a drawn out process to get to an exchange and completion date due to varying factors but Mike kept calm throughout, keeping us up-to-date regularly. Thank you to Mike and the Charters Alton Team.

Anonymous · 17 August 2017

★★★★★ 5/5

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The best estate agent we have come across!

Mike was an extremely pleasant, honest, efficient and helpful agent to work with. To our amazement he found us a buyer straightaway. We could not have been more pleased with him and Charters generally. We have dealt with a number of estate agents in the past and they have by far been the best in every respect. We have recommended you to a number of people already!

Samantha · 11 April 2017

★★★★★ 5/5

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Ten out of ten

Three years ago I bought my house through Charters and was so impressed by their service that when it came to selling I didn't even consider using anyone else. Throughout the process Mike has been approachable, professional and extremely helpful. I cannot praise him and his team enough and would highly recommend him for anyone considering buying or selling their home.

Kathryn · 7 July 2017

★★★★★ 5/5

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Top Quality Agent

I would like to say how very professional Mike has been dealing with a very complex sale of an unusual property. It was a relief to be able to deal with such a clam mediator when times were very fraught. Mike has a fantastic team that follow his fine example and do an excellent job on all aspects.

AN · 11 December 2016

★★★★★ 5/5

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On th Move..

Charters office in Alton have been really professional and positive in getting my property on the market. Mary has organised and produced a very credible brochure with good photographs.They were quick and efficient at preparing this and Sarah keeps in communication regularly with updates and progress. I would recommend Charters to get your house on the move.

Michelle · 13 December 2017

★★★★★ 5/5

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Polite and professional

Justin was a pleasure to deal with and knowledgeable. Responded to all queries in a timely manor. He picked up on the details of my property quickly and was very informative about all the properties he showed me. He was polite and professional. We will definitely be using Charters again in the future.

Craig · 20 November 2017

★★★★★ 5/5

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Mike is a personable,effective, experienced professional who delivers..

Mike and his team are totally professional in all aspects of the property conveyancing business. They guided us through the stressful procedure of selling our house with experienced skill. They did exactly what they said they would do, We have no hesitation in recommending Charters to any potential seller or buyer. Roger&Chris Barnes.

Roger · 8 February 2017