Charters Alton reviews

★★★★★ 5/5

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The best estate agent we have come across!

Mike was an extremely pleasant, honest, efficient and helpful agent to work with. To our amazement he found us a buyer straightaway. We could not have been more pleased with him and Charters generally. We have dealt with a number of estate agents in the past and they have by far been the best in every respect. We have recommended you to a number of people already!

Samantha · 11 April 2017

★★★★★ 5/5

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Proactive, positive and determined to please

Over time our search for a new home was proving fruitless, that is until we met with Sarah Harris of Charters Estate Agents in Alton. Uniquely, Sarah has taken our search seriously, working tirelessly and with extraordinary enthusiasm to find a property which meets our needs. Always prepared to go one step beyond, her polite and cheerful urbanity has transformed a difficult task to a pleasurable one.

John · 14 July 2016

★★★★★ 5/5

Google

I found Charters Estate Agents team to be really proactive, helpful and kind. It's not easy househunting, but they are lovely and made it all a nice experience.

Niki · 13 December 2025

★★★★★ 5/5

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Diligent, genuine, positive, hardworking

Sarah has an amazing quality of making you feel that your property search is her personal mission to help take the strain out of the process and find you your dream home. She is bright, positive and always has time to speak..and remembers who you are and your searches. A rare gift. Charters are very lucky to have Sarah as a valuable member of their team

Torquil · 24 July 2016

★★★★★ 5/5

Google

Cannot speak highly enough of Alex and the Team at Charters in Alton. We had been looking for more than a year for a family home and were delighted to be able to agree on a property that not only meet our needs but for which the transaction was professionally and efficiently handled to achieve an outcome that both we and the vendor have been very happy with. As well as first class marketing and presentation (the team that handled the viewings were great) a special mention should also go out to Stephen and the team who subsequently handle the deal-progress too. We set-out to get the transaction done inside of 8 weeks and achieved it in a little over 5 in the end despite the inevitable back-and-forward that goes on with these kinds of transactions.. As buyers we never felt that the team was simply and solely acting in the interests of their client, but rather was working to ensure a successful outcome for all. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Ben · 24 August 2022

★★★★★ 5/5

Google

I would like to say a member of staff called Jack is one of the nicest agents we have ever come across. So kind and so professional, he’s been so efficient and always listens to our needs. Thanks to him I now don’t mind some estate agents!! Lovely guyPositiveProfessionalism

Navi · 20 June 2022

★★★★★ 5/5

Google

Being a first time buyer is a very daunting, scary and anxious time. Edward made me feel at ease, provided me with sound advice and always had the patience of a saint with all of my questions. He was very professional and I would recommend him to future buyers.PositiveProfessionalism

Casey · 20 June 2022

★★★★★ 5/5

Google

I viewed a number of properties during my property search in Alton. Lewis was always friendly and communicated well throughout. He got to know my requirements quickly and was proactive in finding properties that were suitable, and went out of his way to find the right house.PositiveResponsiveness, Quality, Professionalism

Laura · 20 June 2022

★★★★★ 5/5

Google

By far a well deserved award winning team at Charters, Alton. Edward was so down to earth, assertive and knowledgeable. Both Edward and Lewis were so attentive and professional during my viewings. Rob executed my Mortgage with swift accuracy and I’m excited for my future home thanks to the whole team at Charters, Alton.PositiveProfessionalism

Lisa · 24 August 2021

★★★★★ 5/5

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Throughout our search for a property, Sarah was helpful and thoughtful. She contacted us as soon as she found a property she thought we would like and did not try to get us to view things that did not have our 'essentials'. She was unfailingly polite and friendly and we felt she really understood what we wanted in our family home. Thank you Sarah!

Emily · 7 December 2016

★★★★★ 5/5

Google

I am in the process of buying a flat and have been dealing with Jack Moore. Jack has been so helpful, he got all the information I needed really quickly and has always really courteous and professional. I'm sure the purchase will go through very smoothly.PositiveResponsiveness, Professionalism

Sue · 20 June 2022

★★★★★ 5/5

Google

So far so good. Dealing with agents can be a pain but Lewis Pearce has been very helpful and a very pleasant change. He's been very responsive, informative and professional. Still a way to go to complete the purchase but it's been a great experience so far.PositiveProfessionalism

Simon · 20 June 2022

★★★★★ 5/5

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The calm voice at the end of the telephone....

Sue was a perfect combination of calm, determined, reliable and knowledgeable. We had a rollercoaster ride with our transaction and Sue was there all the way with regular updates and always calm and reassuring even when I was not! Professional to the very last even in the most trying circumstances, I would feel happy to have Sue involved in my next property transaction.

Victoria · 13 January 2017

★★★★★ 5/5

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Cheery and thoroughly professional. A pleasure to work with.

Come rain or shine, Hayley would meet our prospective tenants on time and with a smile. Feedback was both prompt and an honest indication as to how the viewing went. If we had concerns about having a dogs in the property, she would always ask to see them and give us her thoughts as to how well they, and the tenants, behaved!

Di · 9 January 2018

★★★★★ 5/5

Google

Highly recommend, there are no shortage of estate agents in Alton to choose from and I found charters to be the most helpful and tenacious of all of them. They were happy to do late viewings, always took me seriously and offered great impartial advice. Thank you to Sarah, Jonathan and Jamie for helping me find my new home!

Joe · 28 July 2019

★★★★★ 5/5

Google

Of all the agents I have spoken to in the last two years Jack Moore has been one of the very few who took the time to understand our requirements. I would recommend Jack of Charters to everyone, he takes the time to listen and is always professional.

Jean · 12 March 2022

★★★★★ 5/5

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Mike

Mike is most helpful and helped me so much with my sell He was very good at keeping me up to date with my sell and buying my new house Also he pushed the sell at the end when we thought it might fall apart I would use Charters in Alton but hopefully not moving for a long time Regards June Rushton

June · 2 September 2016

★★★★★ 5/5

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Ten out of ten

Three years ago I bought my house through Charters and was so impressed by their service that when it came to selling I didn't even consider using anyone else. Throughout the process Mike has been approachable, professional and extremely helpful. I cannot praise him and his team enough and would highly recommend him for anyone considering buying or selling their home.

Kathryn · 7 July 2017

★★★★★ 5/5

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Good communication

The purchase was very long and protracted due to issues at at the top of the chain. As purchasers we were technically not Charters client, but Mike was in constant contact helping us to finally exchange contracts after 6 attempts (on one occasion responding whilst on holiday!). I'm fairly confident that had Mike not been involved the chain would have collapsed.

JG · 17 June 2017

★★★★★ 4/5

Google

I wasn’t really sure about the process of marketing and selling my property but Sarah was very encouraging and made it possible to sell my house within 4 days with the support of Ed and the team. Very delighted with the whole process.

Chris · 13 September 2022

★★★★★ 5/5

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Very professional, knowledgeable & patient.

Sacha has been great at keeping us informed of all the properties that matched our requirements & budget. This has been crucial in this buoyant market where houses sell quickly, especially as we live remote from the area near Oxford. Personally we'd like to thank her for her patience and persistence as we search for our new home. Many thanks Sacha!!

Emma · 2 August 2016

★★★★★ 5/5

Google

Top Notch Service - Could not recommend the guys at Charters in Alton highly enough - the entire team are a pleasure to work with, particularly Hayley, Sarah, Jonathan and Jamie! They're always friendly, patient and full of life. Nothing is too much trouble and they make what can be a stressful process an exciting adventure!

M · 12 March 2020

★★★★★ 5/5

Google

A big thank you to Max, Edward and the team at Charters for their help with securing our property. They were very approachable, professional and flexible with organising a last minute viewing. Would highly recommend!

Amy · 13 April 2023

★★★★★ 5/5

Google

What can we can we say about the team at Charters in Alton! Honestly we don't have a bad word to say about our experience through selling and buying through the team. Biggest thank-you to everyone involved and all your hard work!- Sarah, Jonathan, Toby, Cara & Rob We had previously been on with a different Estate Agents and had a rather bad experience. We hesitantly invited Sarah to value our property, as we assumed our flat was unsellable! Sarah was so passionate and positive about our home, whilst being completely honest and open about the difficult climate we were facing. We signed the contract on the Thursday, had a viewing on the Friday and had excepted an offer by the Saturday! How amazing is that! We went on to buy with Charters, with the help of Toby and Jonathan we finally completed on our home last Friday. Although the process was rather stretched out both Jonathan and Toby kept us updated the whole way through so we were involved and happy with the situation, any problems we faced with solicitors they were keen to help and advise to resolve issues. We would recommend their services to anyone looking to buy or sell, and will certainly be using them in the future if we choose to sell. Thank you again! Shona & MagnusPositiveResponsiveness, Quality, Professionalism, Value

Shona · 24 August 2021