Your Move Edward Rose estate agents in Newton Abbot, Southsea, Plymouth and 3 more

★★★★★ 5/5

Google

Hi I'd like to say a very big thank you to Reece , from Your Move Estate Agents in Newton Abbot (lettings.). I viewed one of their properties on November 19th, 2022. Reece was very polite, helpful , caring ,honest, and very understanding. From the very start. Answered all my questions 💯 % First class experience . I'd highly recommend Reece from Your Move in Newton Abbot. If anyone is looking for a rental property. All the best and good luck REECE Emma Davis

Emma · 15 December 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

We have just recently completed on a house purchase that was made very difficult by the tenant but sam and Jessica on the sales team have been fantastic and so helpful. They answered every question/ weekly phone call that we had even if they didn’t have the answers they would try there best to get me answers! Would deffo recommend using them!!

Seren · 14 December 2022 · Your Move Southsea

★★★★★ 5/5

Google

Your move is a very exceptional agency and they make the rent processes easy and straightforward they are always friendly and keep you updated especially Amy Morgan she’s always very polite and kind and always makes the process smooth and quick

Abdullah · 14 December 2022 · Your Move Southsea

★★★★★ 5/5

Google

When buying our house mine and my partners situation become stressful when a tenant did not move on the date agreed, throughout this situation the team always picked up the phone. They we’re happy to help, reassuring us every time that we will get in! Months later and we finally have our home thanks to Sam and Jessica.

Molly · 14 December 2022 · Your Move Southsea

★★★★★ 5/5

Google

*Chefs kiss*

Gemma · 14 December 2022 · Your Move Plymouth

★★★★★ 5/5

Google

From start to finish the service offered from this branch has been truly exceptional, Reece&Laura on the lettings team are a credit offering professional yet friendly service throughout. and i would thoroughly reccomend anybody needing to move do so by using Your Move Newton Abbott.

Greg · 2 December 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

We recently rented through Your Move Newton Abbot & was assisted by Reece, I’ve never had such a simple, quick and stress free move! Reece was there to help every time we called and was able to answer all of our questions, no matter how silly. Would 100% recommend.

Selene · 2 December 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

A most enjoyable experience with this company. There communication visually and via the phone was succinct and delivered politely and with a smile. A Special thankyou goes out to Rebecca & Milo for their extra help and guidance, thus, enabling my daughter to get the apartment she wanted.

Bernard · 1 December 2022 · Your Move Plymouth

★★★★★ 5/5

Google

Rating only, no written review.

Ella · 15 November 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

Helpfully staff.

Phil · 15 November 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

First class service from Laura and Reece, as always. Thank you for all your help and support.

Prue · 15 November 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

Paul, Josh and Danielle have all been very helpful and professional. We’ll done Your Move !

IAN · 15 November 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

Great service and really helpful advisors. Chelsey was amazing, professional and reliable. Helped us thoroughly with our mortgage and insurance. We are absolutely delighted.

Anett · 15 November 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

Danielle has been great at keeping us updated. She is really friendly and easy to talk to. She showed us around a house we love and was very knowledgeable about the property and happy to answer our questions.

Jenni · 15 November 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

We have been dealing with Reece from the Newton Abbot branch and he has been absolutely incredible from start to finish of the process! I have rented with different agencies previously and by far this has been the easiest and stress free experience whilst moving! Would absolutely recommend this branch.

Toni · 15 November 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

Highly recommended, many thanks samantha

Behnam · 14 November 2022 · Your Move Southsea

★★★★★ 5/5

Google

Great to deal with, made everything so simple and easy. Would highly recommend

Nine · 14 November 2022 · Your Move Southsea

★★★★★ 1/5

Google

Oh my where do I start!!! My sons student accommodation was bug infested, damp and mould on the walls with a broken chest of drawers, and carbon monoxide coming in his window from the flue that’s right outside his bedroom window and also the bathroom. Dealing with you-move has been like a circus, they take no responsibility in dealing with things and are very rude when they have to deal with any problems! They don’t care because you’ve signed the contact and they just want the money! So if you like having lots of problems and bugs and mould with carbon monoxide and dealing with people with attitude problems! Especially AMY!!! Who is argumentative and very very rude! Then this is the company for you!

Elaine · 14 November 2022 · Your Move Southsea

★★★★★ 5/5

Google

Excellent customer service. Very big thanks for Samantha Morse. She was so helpful from start to finish. We’re very happy with Your Move team. Thank you.

Nanthini · 14 November 2022 · Your Move Southsea

★★★★★ 5/5

Google

Really good experience from 1st meeting with Nina and talking to Sam on phone. Transaction was smooth and completed sale of house within 3 months .Definitely recommend.

Anita · 14 November 2022 · Your Move Southsea

★★★★★ 5/5

Google

Rating only, no written review.

Abi · 14 November 2022 · Your Move Plymouth

★★★★★ 1/5

Google

Landlords and tenants BEWARE. An awful agency that does not follow the law. £800 Security deposit was not protected in a government-approved scheme and instead sat in the company bank account. It started when I moved into my rental property, on the day nothing was ready for me, I waited for hours whilst the contracts were sorted and payments were taken. Costing me more money for my van rental and parking. This however was the least of it. Upon leaving the property, I tried to find my protected deposit, they outline in all documents that the deposit will be protected as per the law put in place by the Government. I couldn't find it in any of the approved schemes and started to worry. I contacted my local branch and received appalling customer service from the outset and throughout. I will give details along with the employee giving the information below. The overall point here is that my deposit was not protected and I was first told I can't have my money back and then told I had to sign an addendum to get it back. All of which continued the illegal behaviour of Your Move. One standout thing for landlords to be aware of is that I was told I must sign a document immediately if I want my unprotected deposit back. This document looked to shift all the blame onto the actual landlord, who had paid Your Move for a service and to ensure the deposit was protected. I sought legal advice throughout and managed to avoid signing this and saved my landlord a lot of money in doing so. Compensation was finally given after I had to fight my case for weeks and I received the lowest level, given all of the activity that took place during this time of me trying to locate where my money was, much more should be awarded and would be by the court. The stress of dealing with the company left me wanting to end communication and I do not wish this process on anyone. Kieran Milner (Plymouth Branch): Rude, dismissive and once I realised my deposit was not protected refused to answer any questions in emails and also refused to speak on the phone. Danielle Bailey: Someone who holds a high position in customer service for Your Move, is one of the rudest people I have had the displeasure of speaking to. Disagreeing with me when I got the name of the person I needed to speak to wrong and speaking in such a way that I highly suggest a long course in customer service is offered to this employee. Nicholas Evans: Lied to me regarding the document I was asked to sign. Initially said it had to be signed to get my money and also that I would still be able to claim compensation from Your Move. Both turned out to be untrue, the document was never signed and I got my money back. A further document that assumed it had also been signed detailed that any compensation now had to be claimed from the landlord (which I specifically did not want to do, luckily legal advice meant I avoided ever signing the addendum he created). Inna Lewer: Again, awful customer service skills and little effort made to provide a worthy solution. In such a competitive market, you can see from my experience that both tenant and landlord could have been negatively impacted, I highly suggest you explore other estate and letting agents. As Your Move soon lose any loyalty when they are at fault and do anything they can to shift blame. The worrying thing is, the process to shift the blame seemed so polished... almost like they have done it multiple times before.

Luke · 14 November 2022 · Your Move Plymouth

★★★★★ 5/5

Google

The staff at Your Move were extremely professional and helpful. I would recommend to everyone!

Connie · 2 November 2022 · Your Move Newton Abbot

★★★★★ 5/5

Google

Danielle provided great service was very professional & friendly. Would definitely recommend when buying a house.

Molly · 2 November 2022 · Your Move Newton Abbot