Xenia Students estate agents in Sheffield, Middlesbrough, Sunderland and 2 more

★★★★★ 1/5

Google

If you have any shred of respect for yourself, you will book anywhere but Chronicle House. I would prefer that you booked a homeless shelter, as I think you'd receive better treatment from the staff. I don't even know where to begin with this accomodation. I booked it out of necessity due to situations out of my control preventing me from booking another further in advance, and these were the scraps I was left with. I had so many issues that I'll provide them in a list format. Recurring invasive mold in the shower (told it was normal/not harmful, but I had respiratory issues while there) The pictures don't show the half of it, by the time I moved out it was all the way up the seal to the ceiling Shower head constantly dripping and created this brown stuff I don't even know... Wrecked plaster and in some places metal pieces sticking out the wall in the bathroom Sliding shower screen broken for months with no response from staff Leaking from the ceiling above the desk which dropped dangerously close to electrical ports and was told it was due to rain (I LIVE ON THE FIRST FLOOR, THERE'S A FLOOR ABOVE) and was told it was fixed but it never was Constant banging and general loud noise from neighbours as well as the constant smell of food cooking - I usually enjoy that but the scent resembled wet dog/something gross pretty much every time Intermittent flashing bathroom light which was never fixed for the entire academic year duration of my stay (but then again most things weren't) Both the receptionist and maintenance worker - the only amicable and/or reasonable staff they had, and some of the kindest people I've met - fired for speaking out against Xenia corporate and sticking up for tenants within the first few months of me being there, replaced by staff who can't have a human conversation to save their life. Shout-out to Robin and Claire, you guys were amazing and I hope you're onto better things now. xx No staff to be seen for days and sometimes weeks at a time other than cleaners, when you had an issue you were told to 'put it on FixFlo' to no response for ages anyway The front door of the accomodation being 'broken' resulting in it being straight up unlocked(!!!) for weeks at a time multiple times Laundry room has only 2 washers and dryers and smells bad all the time, nobody cleans up after themselves, machines constantly breaking down for days at a time with no correspondence from staff whatsoever Had a parcel delivered there by accident and paid the receptionist that I spoke to on the phone to forward it to me, after many texts calls and emails I have now given up on it Zero support with any issues, ended up having what was comparable to a mental breakdown while staying there Someone else I know also booked a room here and as soon as they moved in, they were moved rooms as the fridge in the room was entirely filled with mould. When I moved in, my fridge stank pretty awfully of something resembling fish, and I found out that the previous owner had spilt milk into the back of the fridge, it had dripped down onto the floor behind the fridge and made some cheese 👍 Threatening emails about arrears and legal action after withholding rent due to so many issues. I was also told that no repairs could be made to my room until I paid rent, because there was no money in the landlord's account - which is utterly ridiculous. Myself and my Guarantor battled them for months requesting a rent decrease or refund because of the unquantifiable issues experienced and the legal team seems to be the only thing they actually fund properly... The only positives to the accommodation are few and far between and are outweighed to an enormous degree by it's drawbacks. The only real benefit I had from staying there was its proximity to the city as well as both university campuses. please do your due diligence and research accommodation properly as it's a place you'll be staying for a whole year, Student Roost is a much better company with two great places to stay in the city, but like before - anywhere else is preferable

Rafael · 11 September 2026 · Xenia Students Chester

★★★★★ 1/5

Google

The lift has been broken for over a month now. If having a functioning lift is important to you, you should probably reconsider before booking a flat here. There have also been instances with trespassers in the building.

Dean · 13 August 2026 · Xenia Students Glasgow (Robert Owen House 87 Bath Street)

★★★★★ 5/5

Google

Great accommodation with amazing staff! Made a great stay for my final year. My only gripes would be the number of washing machines and no Ethernet ports, but you adapt to it quickly!

K.Lum · 12 August 2026 · Xenia Students Sunderland

★★★★★ 5/5

Google

I had a great experience staying here. Nicci, my accommodation manager, was incredibly helpful throughout the whole process. Communication was excellent, and everything was made easy from start to finish. The studio apartment was perfect, clean, comfortable, well-equipped, and exactly what I was looking for. I would definitely recommend this accommodation to anyone looking for a hassle-free stay.

Sophie · 12 August 2026 · Xenia Students Middlesbrough

★★★★★ 1/5

Google

Abysmal is the only word to describe these flats. Stayed here for my final two years of study. In my first year there, I moved in to an absolutely filthy flat that had not been cleaned in the slightest. During this year there were frequent false fire alarms (not alarm test related) which would ring out for up to two hours at their worst in the middle of the night, leaving everyone outside shivering in the cold while we wait for the fire department to inspect the building. Alongside this, there were a host of other issues with utilities and general poor appliance/furniture quality. In my second year, this only worsened, where I spent almost as much time without hot water than with often for weeks at a time. On top of this due to poor maintenence a faulty washing machine (which are not free to use by the way), caused a flood, knocking out the power on multiple floors of the building, and it took a week to restore said power. Xenia also refused to provide compensation for any lost perishables and fridge/freezer contents unless full receipts could be provided. This was not the only powercut that happened, they were rather frequent. Furthermore, while when the internet connection was working it was great, it was subject to almost weekly downtime for extended periods of time, making it very hard to get any work done. Now that I've moved out of the flat, Xenia have tried to test their luck by claiming I was in arrears. They tested this twice despite the first time round confirming that they were wrong. The second time they simply havent responded. This non-responsive approach is a habit it seems, as it's now been three months since moving out and despite leaving the room in frankly a better state than it was found in, Xenia are yet to return my deposit and are not answering the phone or any emails. I'd like to say that the staff were great, however considering that they were hardly ever available at the front desk during reasonable business hours, I can't even compliment that. On top of this, when said staff failed to account for moving in/out days causing more rubbish than usual, causing the bin stores to pile up to the door leaving you unable to even get in, they tried to blame the tenants for leaving their rubbish outside the bin store and threatened them for Xenia's own oversight. Furthermore, it's not like its a particularly quiet or even safe area to be living as well (which admittedly isn't the fault of Xenia), with the Empire nightclub just down the road, it gets extremely noisy at night and fights on the street are not an uncommon sight. This is only abbetted by the fact that the doors (particularly the fob scanners and locks on the doors) have been known to break at times. If you don't mind living without basic habitability needs, reasonable customer service who when they do respond just say its not their problem, and the expectation that you won't be subject to attempted theft by the company after paying above the local standard in rent, then this is the place for you. If you'd rather have even a decent place to live however, look elsewhere than this crumbling wreck.

Ciaran · 12 August 2026 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Fantastic service from Nicci and Neil, very helpful and great communication. Thanks guys.

Adil · 12 August 2026 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Nikki was so so helpful today on the phone, so grateful. Huge thanks 💕 …

Emma · 12 August 2026 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

I had a viewing with Abi today, and she is very friendly and professional. She showed me around the communal areas and the rooms as well. Thanks a lot Abi :)

Laverita · 12 August 2026 · Xenia Students Sheffield

★★★★★ 5/5

Google

I had a great experience visiting Sovereign Newbank. Abi showed me around the property and was very friendly, welcoming, and courteous throughout the tour. She took the time to show me all of the amenities and also explained the upcoming improvements planned for the building, which was really helpful. She answered all of my questions and made the viewing a very positive experience. Thank you, Abi!

Garlic · 12 August 2026 · Xenia Students Sheffield

★★★★★ 4/5

Google

Backyard

Abhijith · 12 August 2026 · Xenia Students Sheffield

★★★★★ 2/5

Google

No Aircon in our bit, seemed like the main student bit did but very uncomfortable in the heat.

Keith · 12 August 2026 · Xenia Students Sheffield

★★★★★ 5/5

Google

Having a great experience staying here. The manager, Abigail, is a lovely and proactive person. The rooms are very spacious. I would definitely recommend booking here.

YOGESH · 12 August 2026 · Xenia Students Sheffield

★★★★★ 5/5

Google

I’ve been living here since March and I’ve had a wonderful time living here since. The staff are really prompt when you ask for help/ raise maintenance tickets. Especially Abi, she’s always very friendly and helpful.

Sreedevi · 12 August 2026 · Xenia Students Sheffield

★★★★★ 5/5

Google

I really appreciate Abigail's help in resolving an issue that had been outstanding for months. My shower head had been broken since February and was unsafe to use, as it could have caused an injury if it came into contact with my skin. Despite reporting it months earlier, nothing had been done. At the beginning of June, I spoke to Abigail about the issue, and within just 2 to 3 weeks she made sure it was replaced. She was professional, responsive, and followed up until the job was completed. Abigail genuinely cares about residents and takes action when something needs fixing. She is a great asset to the company, and her hard work and commitment deserve to be recognised.

Aurang · 12 August 2026 · Xenia Students Sheffield

★★★★★ 1/5

Google

Rating only, no written review.

Toast · 11 August 2026 · Xenia Students Glasgow (Central House 50 - 58 Jamaica Street)

★★★★★ 1/5

Google

Rating only, no written review.

Ramnika · 11 August 2026 · Xenia Students Glasgow (Central House 50 - 58 Jamaica Street)

★★★★★ 5/5

Google

Great staff Lisa Andrew’s always there to help if need anything and for a chat and laugh .

Adam · 12 July 2026 · Xenia Students Sunderland

★★★★★ 1/5

Google

Xenia HR 0/5 Stars It's been nearly 8 months and Xenia HR still haven't reimbursed insurance for a power outage that forced people on multiple floors to book a hotel room for 1-2 nights. On site staff & maintenance ⭐⭐⭐⭐⭐ 5/5 Stars Friendly when I've talked to them, maintenance is fast and effective at fixing issues within their control. Noise levels (Exterior)⭐⭐⭐ 3/5 Stars Friday and Saturday nights mean listening to the bass from the Empire Club (which is great if you like raving in bed). There's also constant noise from loud cars with Temu exhausts that would probably fail their MOT if they didn't go to their uncles shop. But for the first 2 weeks, just don't look out your window every time you hear it and pretend you're in Monaco rather than seeing a generic German car. Safety & Location Be vigilant at night time. Avoid walking away from the busy areas at night as there are frequently people in balaclavas on motorbikes and e bikes around. During the day time the worst you'll get is an NPC asking you to buy them a meal deal; that's just Middlesbrough. Hidden Costs Laundry is extortionate, you will be required to take out a loan with a bank every time you use it. Also, parking a car whilst living in this building wont qualify you for a parking permit. (I use Cleveland Car Park for secure parking which is £50 a month)

Sam · 12 July 2026 · Xenia Students Middlesbrough

★★★★★ 1/5

Google

Were out of hot water and heating in winter for weeks on end and they have ignored and refused to give compensation, literally illegal and inhumane living conditions

Reece · 12 July 2026 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Lived here for a year during my 2nd year of Uni, and really enjoyed my room. Everything about my room itself was perfect, my own kitchen and bathroom and bedroom and I rarely had any troubles. The only troubles we had were unavoidable regarding some heating and hot water issues that were always solved as soon as reasonably possible. Absolutely loved Nicci as well, always enjoyed chatting even if was about boring questions- Thank you! Overall it's a great place to stay for students and it's decently cheap!

Harvey · 12 July 2026 · Xenia Students Middlesbrough

★★★★★ 4/5

Google

Our building had long-standing maintenance issues that weren't being addressed, until Abi came in. She's kind, empathetic, and genuinely approachable, and she made a real difference for many residents, including me. She sorted out problems I'd been chasing for ages. Honestly, I would have ended my tenancy if she hadn't stepped in.

Sanjay · 12 July 2026 · Xenia Students Sheffield

★★★★★ 5/5

Google

I had a great experience at Xenia Sheffield. The staff are friendly and supportive, and I would especially like to thank Abi. She is very patient, kind, and always willing to help with any questions or concerns.

Hnin · 12 July 2026 · Xenia Students Sheffield

★★★★★ 5/5

Google

She was awesome and very helpful!

Shanikae · 12 July 2026 · Xenia Students Sheffield

★★★★★ 5/5

Google

Had a viewing with Abi and she took me and my friend around and had answers to all our questions, this was very helpful and she was very knowledgeable!

Tadros · 12 July 2026 · Xenia Students Sheffield