Trusted Agent profile · Essex
Verified
★★★★★
879 reviews across 3 offices and 2 platforms
Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 879 reviews on two platforms, rated 4.9 out of 5 overall.
474
Reviews on Google
All 3 offices
405
Reviews on Facebook
Business-wide
Williams and Donovan's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI can’t thank the Hockley team enough! W&D sold my mothers property at a very difficult time, meaning viewings were not always possible/easy, but they were always friendly and accommodating and handled our situation with care. From start …
Thank you for your review Jodie, it’s great to hear that we provided you with an exceptional service whilst selling your mothers property. … More
5/5
GoogleThank you to Denise & Paul at Williams & Donovan for supporting the purchase of my new home. Denise and Paul you’ve been a great support, chasing through the chain and keeping me informed And updated! 5 stars friendly and very helpful
5/5
GoogleWilliams and Donovan have been amazing! As a first time buyer this process was rather overwhelming however, Paul Dunne has especially made it less stressful for me. …
5/5
GoogleA very positive experience. Our situation was relatively unusual, in that the chain fell down on an initial purchase we were making (with another estate agent) and - with our mortgage offer three weeks from expiry - we found a new house via W&D which we wanted to use it for. With the mortgage rates rising to an unaffordable level after the expiry date, the sale could only go through with a quick turnaround. As anyone who has bought a home can testify, three weeks is an almost impossibly tight turnaround, but W&D really applied themselves to making this happen. They were extremely efficient and responsive at every stage, and are clearly well-connected with other organisations locally, with the result that the sale went through within the month.
Thank you Chris for your review. Our staff provide themselves on giving the best service they can and it’s great to hear that your sale was progressed so quickly and we could work within your timescales. Wishing you all the best in your new home 🏡😃
1/5
GoogleRating only, no written review.
As a company we pride ourselves on the service we provide our customers. Unfortunately, we don’t have any record on file for ‘Sam Whittington’, so would require additional details to be able to look into this further for you. We take all feedback received seriously and would welcome the opportunity to do this. Please email further details to paul@wdlets.com, so that we can look into this as a matter of urgency.
5/5
GoogleThe change in tenancy had been a worry of mine however it has been a very positive experience. I can only thank Lily and the team for making it as quick and smooth as possible and for keeping me in the loop at all times. Thank you.
5/5
GoogleWorking with Lily from Williams & Donovan has been brilliant. Lily was Professional, personable & supported us throughout the process. A Seamless and quality service. Thanks Lily
5/5
GoogleHave worked with Denise from W&D for many years and Denise and the team have always provided a friendly first class service. Would happily recommend them. A very professional company.
Thank you for your review Chris, it’s great to hear that Denise and team provided you with a first class service and that you’d happily recommend us. We’ll pass your comments onto our team 😃 …
5/5
FacebookGreat service, I didn't really do a lot, they did everything and mad it flow easy,
5/5
GoogleGood viewing experience ,would recommend
Thank you Martin for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
GoogleCan’t thank them enough for all the help they gave us during our move. To all the team thank you!!
Thank you for your review Janine. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
GoogleI cannot say enough about the team in Benfleet, Lyn & Anita were absolutely 100% committed to our move, even though the market was going thru tough times, there constant support and help meant the move went ahead, as I am sure without them our move would not have happened, I would strongly recommend W & D they care about there customers which is very important when you are moving, so thank you to you all for making our move happen, we are very happy in our new home, thank you all
Thank you for your review Gary. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback, we’ll be sure to pass your comments on to Lyn, Anita and team. Enjoy your new home 😃🏡 …
5/5
GoogleMe and my husband has purchased a house recently with Williams & Donovan and we are very happy with the service we received both during property search and then throughout the purchase process. We were on very tight timescale but the team helped us to make the process efficient and quick.
Thank you Marlena for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback. Enjoy your new home 🏡✨ …
5/5
GoogleI can’t thank the Hockley team enough! W&D sold my mothers property at a very difficult time, meaning viewings were not always possible/easy, but they were always friendly and accommodating and handled our situation with care. From start to finish, we found every staff member a pleasure to deal with and very efficient. The property sold for a good price and although it was a rocky process, Paul and the team did their upmost to keep things running smoothly. I would especially like to thank Tom, Paul, Denise & Baily for your efforts. I would definitely recommend Williams and Donovan, and will be using them again in the future.
Thank you for your review Jodie, it’s great to hear that we provided you with an exceptional service whilst selling your mothers property. We pride ourselves on the service we provide to our clients and will be sure to pass your comments onto our team. We look forward to dealing with you again in the future 😊
5/5
FacebookI can’t thank the Hockley team enough! W&D sold my mothers property at a very difficult time, meaning viewings were not always possible/easy, but they were always friendly and accommodating and handled our situation with care. From start to finish, we found every staff member a pleasure to deal with and very efficient.The property sold for a good price and although it was a rocky process, Paul and the team did their utmost to keep things running smoothly.I would especially like to thank Tom, Paul, Denise & Baily for your efforts. I would definitely recommend Williams and Donovan, and will be using them again in the future.
5/5
GoogleRating only, no written review.
Hi Edward, thanks for your review. Always here if we can help you.
5/5
GoogleFrom start to finish the team at Williams and Donovan were amazing. A special big thank you to Leigh and Lynn who were always there when I had questions and were so helpful! I would 100% highly recommend X
Thank you Olivia for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻
5/5
GoogleProfessional service at a reasonable cost. Honest advice on marketing and price. Accompanied prospective buyers on all the viewings and helped in the final negotiation. Exchange and completion went smoothly, including reading the meters on completion day. All the staff were pleasant and easy to deal with.
Thank you Duncan for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback. We’ll pass your comments onto our team 😃👍🏻 …
5/5
FacebookTop notch service, and they weren’t even acting on my behalf! Well and truly put my estate agents to shame, would 100% recommend Lynn and team
5/5
GoogleRating only, no written review.
Thanks for your review.
5/5
GoogleWe began our property search with Williams & Donovan in February 2022. After months of searching we finally found a property and had an offer accepted in the May (not without help from Anita and Leigh!) 3 months later, we were gutted to hear the seller was no longer going through with the sale and we were back to square one. Within a couple of days, we had a call from Anita letting us know of a property that was due to come to market that she thought we would like - really appreciate the personal touch! Eventually, 2 months later we find the “one”, as recommended by Anita. Throughout the trials and tribulations of searching for a home to buy, Anita, Lynn and the team have helped us every step of the way. They took the time to get to know what sort of things were important to us and show us around so many properties! We appreciate every little bit of their help and are so grateful - thank you!
Thank you Sam for your review. We’re glad we managed to get there In the end for you! We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback and will make sure this gets passed onto our team 😃👍🏻
5/5
GoogleExcellent and very professional service with Williams & Donovan from start to finish. Anita Ellis, Lynn Beard & Leigh Webb-Walters were particularly very helpful and experienced and politely kept communicating via emails and phone calls all throughout which made the whole experience exceptionally stress-free. I will definitely highly recommend Williams & Donovan!
Thank you Sam for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
GoogleI was very impressed with the great service provided by everyone at Williams & Donovan. Everybody contributed 100% to the sale of what was an estate property which attracted a considerable number of viewings. These were all attended by the professional staff of Williams & Donovan, who handled the entire process with great sensitivity. There were never any 'hard sale' techniques employed, but this did not distract from the task in hand; it only served to enhance the experience. Probably the best recommendation I can give is that I would have no hesitation in using this Estate Agency again. R.S.
Thank you Roland for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
FacebookAll the staff at W&D were fantastic and so helpful. They made the process as stress free as possible and were so excited for us when we finally got to collect the keys! Would definitely recommend. Thank you W&D!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Williams and Donovan has 879 reviews across its three offices, rated 4.9 out of 5 overall: 474 on Google, 405 on Facebook. Company-wide Facebook reviews for Williams and Donovan are counted once, not once per office.
Benfleet has the most, with 442 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 397.
The three Williams and Donovan offices, by town:
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
