Williams and Donovan reviews

★★★★★ 5/5

Google

I honestly can not thank the team at Williams and Donovan enough for all their help the past couple of months especially the wonderful Denise. My situation wasnt the easiest and due to my own circumstances we hit quite a few road blocks however Denise and the team never gave up and made me feel at ease. In my eyes they went above and beyond. They made every step of the process as easy as they could, reassuring me constantly and making sure I wasnt worrying. They never made me feel like I was asking for too much and never gave up on me and what I needed. For a first time renter I can say they have kept me updated, helped me understand the process and never made any question I had feel stupid. The home I have is so lovely I feel very lucky. Thank you all and thank you Denise for your belief in me and my situation it means alot!

Nichola · 21 August 2026 · Williams and Donovan

★★★★★ 5/5

Google

The whole team have been great . The sale was not without its frustrations but everyone did all they could to help . Also as my property was empty and I live abroad they did help out with periodic inspections which was over and above the level of service I expected. Can’t recommend enough

Andrea · 19 August 2026 · Williams and Donovan

★★★★★ 5/5

Google

I recently used W&D for both my sale and purchase and couldn't be happier with the service. In particular, id like to mention Paul who was fantastic throughout, his personable touch and keeping me regularly updated with progress definitely made what is always a stressful process, feel much lighter. Highly recommend 10/10 and thank you

Samantha · 15 August 2026 · Williams and Donovan

★★★★★ 1/5

Google

Rating only, no written review.

Cherie · 8 August 2026 · Williams and Donovan

★★★★★ 5/5

Google

Paul Dunne as well as the extended team have been a remain outstanding. Could not be more pleased with the service

Gary · 25 July 2026 · Williams and Donovan

★★★★★ 5/5

Google

Very helpful and knowledgable staff. No hesitation in recommending the team at Williams & Donovan Hockley ⭐⭐⭐⭐⭐

Jason · 22 July 2026 · Williams and Donovan

★★★★★ 5/5

Google

We recently sold a property in Hullbridge, Essex and couldn't be happier with the service we received, especially the way our property was marketed. A huge thank you to James, Paul and Kate for their professionalism, excellent communication and support throughout the entire process. From the first meeting to completion, they kept us fully informed, were always available to answer our questions, and worked tirelessly to keep everything moving smoothly. Selling a property can be stressful, but their friendly, knowledgeable and reassuring approach made all the difference. We always felt we were in safe hands. We would highly recommend Williams & Donovan to anyone looking to buy or sell a property. Thank you again, James, Paul and Kate, for making the sale such a positive experience.

John · 22 July 2026 · Williams and Donovan

★★★★★ 5/5

Google

I would definitely recommend Williams and Donovan in Hockley. So professional and helpful. I was originally selling a property with another estate agent as well as Williams and Donovan but very quickly realised the difference in service and attention was miles apart and came away from the other one leaving it just with W&D and I'm so glad I did. They were so thorough, keeping me informed at all times, arranging and doing viewings as the property was empty and basically took care of everything for me. So refreshing to find an estate agent getting it right! Definitely one to trust!

Tinka · 22 July 2026 · Williams and Donovan

★★★★★ 5/5

Google

I would like to say that Williams and Donovan Hockley Sales have always kept me up to date and would highly recommend them to my friends and family

Jean · 22 July 2026 · Williams and Donovan

★★★★★ 5/5

Google

One of the Best letting agency. They look after their clients very well. Special thanks to Kayleigh who has been very professional and supportive she has a genuine caring nature. I would highly recommend this agency to anyone who is looking to let the property around the areas where this agency operates.

Raja · 22 July 2026 · Williams and Donovan

★★★★★ 1/5

Google

I would advise prospective tenants to think carefully before renting through Williams & Donovan in Hockley based on our experience. Throughout my partners tenancy, he never missed a rent payment and looked after the property as if it were his own. When he moved out, the flat was left in excellent condition. It was professionally cleaned and, as he works as a painter and decorator, he also redecorated the entire flat before leaving. The property had white carpets, and the only issue identified was a very faint mark on the bedroom carpet. Given the colour and normal use of the property, we felt this fell within reasonable wear and tear. Unfortunately, he experienced significant difficulties when trying to recover his deposit. (Note...The landlord is a staff member at the letting agent) We felt that numerous reasons were given to justify deductions, and there was also an attempt to seek an additional month's rent, which we strongly disputed. Overall, I found the end-of-tenancy process stressful and disappointing. My experience left me feeling that I was not treated fairly despite taking good care of the property and fulfilling all of my responsibilities as a tenant. Be cautious

Lisa · 22 June 2026 · Williams and Donovan

★★★★★ 5/5

Google

Very recently sold and purchased with Williams and Donovan Hockley. We really could not recommend them enough.. we were treated absolutely amazingly. A special mention to Paul, Lloyd and Jack in particular as we had the most dealings with these lovely agents. The whole team at this branch have worked above and beyond for us during this process and made it feel stress free. Thank you so much !

Lyndsey · 22 May 2026 · Williams and Donovan

★★★★★ 5/5

Google

REVIEW FOR THE LETTINGS TEAM. I can honestly say the lettings team at Williams and Donovan are excellent and my experience with all members of the team has been amazing. The team are professional, responsive, and genuinely helpful throughout the process of letting and managing. Communication is always clear and timely, and any questions or issues are dealt with quickly and efficiently. What really stands out for me is their friendly and approachable attitude, they make what can often be a very stressful process feel smooth and straightforward. Their attention to detail, reliability, and commitment to providing great customer service as second to none. I would highly recommend this team to anyone looking for a trustworthy and efficient letting agency. Thank you all, for your hard work and support! I truly appreciate each and every one of you. Special thanks to Kayleigh, Aaron, Mark, Denise and Michelle.

Ally · 22 May 2026 · Williams and Donovan

★★★★★ 5/5

Google

Williams and Donovan helped us secure our first home as first time buyers! Their communication was brilliant, always updating us on the process of our purchase. We had delays securing a completion date, but they continued to support us and push for what worked best for us. We are very grateful for their work. A special mention to Stephanie who supported us and made no number of questions seem too much!

Nancy · 6 April 2026 · Williams and Donovan

★★★★★ 5/5

Google

Very happy to use W&D for a 2nd time. They have not let us down and are very pro-active in selling your property.

Adam · 6 April 2026 · Williams and Donovan

★★★★★ 5/5

Google

A very positive experience with Williams & Donovan who handled our purchase. Stephanie in particular deserves a mention as her communication skills ensured we were well informed throughout the process, which was at times, frustrating, as is often the case when buying and selling homes. Thanks for everything, looking forward to picking up the keys.

Sarah · 6 April 2026 · Williams and Donovan

★★★★★ 5/5

Google

This is a company that I would recommend to anybody thinking of moving. The service from the start was excellent. After the original offer was received the after sales service was outstanding. I would like to mention Stephanie in particular whose help was was at times the only thing that got us through the whole process.

Peter · 30 March 2026 · Williams and Donovan

★★★★★ 5/5

Google

William & Donovan were the estate agents of my purchase and they have been super helpful and friendly throughout. In particular, Stephanie from after sales has been so lovely throughout the whole process and made what is a very stressful time, so much more pleasant. Thank you!

Paige · 30 March 2026 · Williams and Donovan

★★★★★ 5/5

Google

Stephanie at Williams and Donovan was brilliant throughout my purchase and I honestly don’t think I could have got through it without her help. She was always patient and quick to respond, and went above and beyond to keep everything on track. Her reassurance made a real difference when things became more complicated. I’m so grateful for all her help and would highly recommend Williams and Donovan to anyone buying a property.

Catherine · 30 March 2026 · Williams and Donovan

★★★★★ 5/5

Google

Williams and Donovan have helped us with buying our first home and we could not have done it without them! They have always been willing to help us and with any questions we had and trust me- there was a lot of them! Everything seemed so stress free on their end! Special thanks to Stephanie for the after sale care you have given us. And Anita for helping us with viewings and getting the sale sorted for us. Highly recommend!

Kristie · 30 March 2026 · Williams and Donovan

★★★★★ 5/5

Google

We have just sold our property through Williams and Donovan. I cannot praise the team there highly enough. Mark was our first contact, he came round to value our property and get it on the market. To our surprise it sold in eleven days and an offer was accepted. From then on Lloyd and Paul were extremely helpful and kept us informed all along the way. We had a couple of issues with our buyers, but was quickly sorted out buy the team. I would not hesitate to recommend this company to anyone who asked about them. Thanks again to your team, really appreciate all you did for my wife and myself.

John · 23 March 2026 · Williams and Donovan

★★★★★ 5/5

Google

We used Williams and Donovan for the purchase of our first home! It was a rocky ride from start to finish due to unforeseen circumstances however Stephanie was absolutely fantastic. She was reassuring, responsive and super helpful. She always went out of her way to keep us updated and made sure to provide us with a response whenever asked. Will 100% use again and will request Stephanie personally due to how great she was to deal with.

Malone · 13 March 2026 · Williams and Donovan

★★★★★ 5/5

Google

The first contact they listened and gave figure they thought would achieve SPOT ON Then the sales team kept us upto date every step of the way And because we were 2 owners 1 in Essex and Other in New Jersey USA they ensured no confusion for us both Well done team Williams and Donovan Benfleet

Peter · 13 March 2026 · Williams and Donovan

★★★★★ 5/5

Google

Amazing service from start to finish and would recommend to everyone. I would especially like to thank Stephanie who was a constant support and nothing was too much. Williams and Donovan you are very lucky to have her!

Jodie · 13 March 2026 · Williams and Donovan