Trusted Agent profile
Verified
★★★★★
879 reviews across 3 offices and 2 platforms
Williams and Donovan has 879 reviews across three offices (Benfleet, Hockley and Hockley) and two platforms, rated 4.9 out of 5 overall. Williams and Donovan has the most, 442. Checked 9 October 2026.
474
Reviews on Google
All 3 offices
405
Reviews on Facebook
Business-wide
Williams and Donovan's three offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Williams and Donovan. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe are grateful to Williams and Donovan for helping to make the home-buying process as smooth as possible. Thanks to Alex for the timely replies when we submitted our offer, and to Stephanie for keeping us updated throughout the entire …
Hi Grace, thanks for your review. We wish you all the best in your new home.
5/5
GoogleWe would highly recommend Williams and Donovan, especially Stephanie who was extremely professional and helpful throughout the process. …
Hi Kadriye, thanks for your review. We wish you the best for the future.
5/5
GoogleIf you need an Estate Agents in Benfleet, then only go to these guys. From the first call to enquire about selling, and firts meeting with Lloyd, the process has been exceptional. From the initial photography, the showing clients around, …
Thanks for your review Alan. It was our pleasure to help you selling and we were pleased to have been at your side. Hopefully your comments will help others make the right choice when steering through the minefield of choosing an estate agent. We wish you all the best for the future. W&D
5/5
GoogleWe recently bought our first home and had an amazing experience with William and Donovan. From start to finish, everything was smooth, professional, and exciting. Anita and Stephanie were absolutely fantastic, super responsive and …
Thanks for your review Anita, we were glad to help you with your purchase and wish you all the best for the future.
5/5
GoogleWilliams and Donovan far exceeded my expectations when selling my mum's flat. After a number of set backs, we finally made it! A big thankyou to everyone on the team, as you were awesome! …
Hi Alison, Hi Alison, thanks for letting us help you in selling your mums flat. We wish you all the best for the future.
5/5
GoogleCouldn't have asked for a better bunch to sell our house. From valuation, viewings, sales progression and completion they were brilliant. Friendly and couldn't be anymore helpful, even with some set backs and sales falling through. I don't …
Hi Sam, thanks for your review. We’re proud of our team and work hard to deliver the results we get. Your comments of appreciation mean the world to the us all, thankyou for taking the time to leave a review. Best of luck for the future.
5/5
GoogleWilliams and Donovan at Benfleet helped my Mum massively with the sale of my Nan's property after her passing. They were compassionate and understanding during a difficult time and did everything they could to take the stress out of the whole process. Really happy with all their help and would highly recommend.
Hi Mark, thanks for your comments. Glad to have been of service for you at such a difficult time. We wish you all the best for the future.
5/5
GoogleThoroughly recommended. The staff went the extra mile to make our move a success.
Thank you for your kind words, Steve
5/5
GoogleThe team at Williams and Donovan in Benfleet were nothing short of professional, friendly and dedicated. Whilst we were the purchasers of a property that was being marketed by them, we felt it only right to leave a review to show our …
Hi Gabbi and thank you so much for your superb review. It was a pleasure to help you, best of luck for the future.
5/5
GoogleWe had a great experience working with Williams and Donnovans. Stephanie was incredibly supportive through a difficult sales process going above and beyond what was expected.
Hi, thanks for your review, we wish you the best for the future.
1/5
GoogleTerrible service keep well clear from taking dump in toilet before viewing and leaving place unsecured after viewing not sending paper work of terrible service snd at the cost of £2500 a lot better estate agents out there
5/5
GoogleI can’t recommend Williams and Donovan more. Extremely professional service from viewings all the way through to completion. Both Anita and Stephanie were excellent in helping tackle any issues that arose and kept me updated at all times!
Hi Jack, thank you so much for your kind words, particularly for Stephanie and Anita. We all hope you'll be very happy in your new home and you know where we are if you need us in the future!
5/5
GoogleI cannot praise the whole Team highly enough. Very professional, organised, friendly and helpful. The sales team were slick and organised, and Stephanie in after sales was superb, very knowledgeable, organised and persistent, nothing got past her, and relentlessly kept the process on track. The Team made it a very pleasant journey.
Hi Terry, thank you very much for taking the time to leave us a review. Goodness, we've been on a journey selling your two properties! Thank you for sticking with us and trusting us to get them through in the end. Best wishes to you both.
5/5
GoogleI received 5 star service from everyone at Williams & Donovan, Benfleet. From the first phone call I made and spoke to Alex, I knew I’d receive a friendly service. Lloyd valued my house and took the amazing photos and drone pictures. He was so helpful, knowledgeable and listened to my situation, I never felt rushed like I had done with other estate agents. Within one week I had 11 viewers and accepted an offer by the end of that week. From that point onwards I dealt with Darren, Denise, Anita and Stephanie. Each one of them helped answer my questions and concerns, usually with a little laugh along the way. Selling a house is so stressful and everyone at W&D made it as pain free as possible. I want to add an additional thank you to Stephanie, who worked really hard to secure our exchange and completion dates, she always responded to emails quickly, no matter what the day or time was! I would highly recommend W&D, trust me you will not regret it. Thank you again to all of you.
Hi Julia, many thanks for your kind words for the team, and for recognising the hard work everyone puts in to get a sale over the line. We were delighted to be able to quickly find you some lovely first time buyers out of the offers you received. It was a relatively smooth transaction in the end and we hope that we can be of service to you again should you need us.
1/5
GoogleAbsolutely disgusting we had to sell our 3 bedroom house and move my children out of out house because of tenants next door to us who are under william and donovan refusing to get them out. Even though we had enough police records and also …
5/5
GoogleLeaving this review on behalf of my mother-in-law who recently sold a property through William & Donovan: …
Diana thank you very much for such a lovely review. All at W&D return the sentiment. You have been an absolute pleasure to deal with, thank you.
5/5
GoogleWilliams and Donovan were amazing from the moment they valued my home through to the completion. At first we had James Whyte visit us to value our home and discuss how W&D could help us. He presented us with statistical information but you …
Hi Amy thank you for your kind words. We appreciate it was a stressful time and we are glad that Paul helped to alleviate as much of it as possible for you. Wishing you all the very best in your new home.
5/5
GoogleExceptional - from start to finish. Professional, efficient, helpful, knowledgeable, patient and gave us solid advice throughout. …
Thank you so much for your kind review Tom and wishing you every happiness in your new home.
5/5
GoogleFirst Time selling a house and William and Donovan have helped us so much we wanted to exchange quick Paul worked tirelessly and kept us updated constantly as to what was going on who he spoke to he really did work hard to make this happen …
Thank you for your kind review Rachel. Wishing you every happiness in your new home.
5/5
GoogleHighly recommend Williams and Donovan. My sister and I were very impressed when we used them to sell our late mother’s property. From the initial contact through to exchange and completion of the sale they were thoroughly professional, informative and helpful. Lloyd, Anita and Stephanie were all very quick to respond to any questions, calls and emails. Made me see estate agents in a different light! ;-) Thank you Williams and Donovan!
Hi Tricia, thank you for your review. It was a pleasure to meet you, we wish you well for the future. Always here if you need us.
5/5
GoogleWe had a fantastic experience selling our home with Williams & Donovan. The team was brilliant from the outset, and we were especially impressed with Lloyd, who secured us a buyer within just four days! Lloyd and Stephanie were always available to take our calls and answer any questions we had, nothing was ever too much trouble. It was clear the team genuinely cared about getting the best outcome for us, and their professionalism and support made the whole process smooth and stress-free. We couldn’t have asked for better estate agents and would highly recommend Williams & Donovan to anyone looking to sell their home.
1/5
GoogleAbsolutely disgusting we had to sell our 3 bedroom house and move my children out of out house because of tenants next door to us who are under william and donovan refusing to get them out. Even though we had enough police records and also lots of records of the tenants and a abatement order from the council. They would not get there tenants out just because they were paying the rent. Kayleigh the letting manager who is at the hockley branch. Is very rude and to be honest unqualified to do her job. As this had been going on for years the bullying, parties music all day every day and apparently they lost all reports made by anyone about there tenants. Also we were not the only ones to move out due to this. All they care about is money and keeping landlords happy which is a disgusting. I hope the highest manager of william and donovan see this because something should be done about it.
5/5
GoogleWe cannot recommend Williams & Donovan enough! If you are thinking of selling (or buying) your home, I suggest you give these guys a call. From start to finish, they have been absolutely amazing - professional, friendly and always willing to help - nothing was ever too much trouble. We used the Benfleet Branch and dealt with Darren (Branch Manager) initially and then Denise (Sales) and Stephanie (After Sales) and all of them were fantastic - super friendly, knowledgeable, not pushy in the slightest and the communication was excellent throughout the whole process. After finally exchanging on what was a bit of a stress at the end, Stephanie was a godsend and I can't thank her enough for her help and professionalism. Lovely team to work with and we would recommend them to anyone. Thank you!
Hi Kay, thanks for your review. Glad we were able to help you sell and buy your next home, we wish you the best for the future and we're always here for you if you need our help again.
5/5
GoogleI cannot sing this estate agents praises enough! They have been most helpful throughout the whole process. Big shout out to Stephanie , who has gone above and beyond to answer any queries or concerns I have. Even out of work hours! Thankyou all so so much x
Hi Heidi, thank you for your review. We really appreciate your comments and wish you the very best for the future. We always here for you if we can help you again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Williams and Donovan has 879 reviews across its three offices, rated 4.9 out of 5 overall: 474 on Google, 405 on Facebook. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Williams and Donovan has the most, with 442 reviews rated 4.9 out of 5, followed by Williams and Donovan with 397.
Williams and Donovan, Phoenix House, 211 High Road SS7 5HY; Williams and Donovan, 1 Woodlands Parade, Main Road SS5 4QU; Williams and Donovan, 69 Southend Road SS5 4PZ.
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.