Trusted Agent profile
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★★★★★
879 reviews across 3 offices and 2 platforms
Williams and Donovan has 879 reviews across three offices (Benfleet, Hockley and Hockley) and two platforms, rated 4.9 out of 5 overall. Williams and Donovan has the most, 442. Checked 9 October 2026.
474
Reviews on Google
All 3 offices
405
Reviews on Facebook
Business-wide
Williams and Donovan's three offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Williams and Donovan. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe staff at this estate agents are excellent. I would particularly like to mention Lloyd and Mark. They kept in touch, resolved any queries I had and went the extra mile on numerous occasions, complete opposite to the estate agent involved in my purchase. Cannot recommend Williams & Donovan enough. Wonderful.
Hi Susan thank you so much for your review. Genuinely pleased that we got there in the end. Enjoy your new home. All the best.
5/5
GoogleThank you so much to Stephanie for the smooth process of our after sales experience with William and Donovan, we were kept up to date throughout the whole process and would highly recommend them. Julie Wymer
Thanks for your review Julie, glad we were able to help you. Best of luck for the future.
5/5
GoogleWe sold our first house through Williams & Donovan (Hockley) and I honestly couldn't recommend them enough! I organised for a few estate agents to come and value our house. As soon as Mark Toomey walked through our door I knew we were in safe hands. Mark was fantastic, I had never sold a house before and he put me completely at ease. It didn't feel like a sales pitch, Mark came across as a real human being who had been in my shoes before and understood my worries and concerns. No question or ask was too big or too small, his wisdom and expertise shone through. We were lucky enough to sell quite quickly and Mark handed us over to Paul Dunne in the After Sales Team, but was still on hand to answer a number of my questions including helping with friendly advice and recommendations. Paul was a gift from the gods! Our purchase journey was not easy. We had an offer accepted quite quickly but fast forward 6 months and we were still no clearer on whether the purchase would happen or not. Our now home was being sold by a different estate agent, who were not as proactive lets say, but Paul was on top of everything. We needed to complete before the stamp duty changes at the end of March otherwise our chain fell through. Paul was chasing everyone- all the solicitors in the chain, the estate agents, our buyers. It was the most stressful few weeks where we went from zero to 100mph and Paul honestly was worth his weight in gold!! At the 11th hour, everything nearly fell apart but Paul wrapped his arms around it and whilst I was having kittens I fully trusted in Paul, he was proactive, kept me updated and wasn't afraid to push parties when needed. I genuinely believe our exchange would not have happened had it not been for Paul's involvement. It was quite a journey for us to move house but Williams and Donovan were fantastic every step of the way. Thank you Mark, Paul and all the team for all you did to get us into our new home!
Hi Leanne, thanks for your review. It was a pleasure to help you and we all wish you well for the future. Always here if you need us...
5/5
GoogleThe team at Williams & Donovan, Benfleet were professional, efficient, informative, approachable, helpful & friendly. We would 100% recommend them. From the initial valuation to completion, they were always there to support us and give advice. The details of our property were of excellent quality and the drone pictures were a great addition, which we believe helped to sell our property. Stephanie, who deals with after sales was amazing, going above & beyond! She repeatedly chased the solicitors and agents throughout the chain and kept us constantly updated. She is a real asset to the Company but having said that, all the staff we dealt with at W&D including Darren, Kay & Anita, were so helpful and nothing was ever too much trouble. 5 star service ⭐⭐⭐⭐⭐ - Thank you so much!
Thanks for your review Jane, we work hard to make sure we deliver the service we would expect as a client, and your review confirms that we are. We wish you, Andrew and the boys the best of luck for the future, we always here if we can help you again.
5/5
GoogleStephanie Jones was consistently brilliant from start to finish. I have used estate agents in the past which can leave you in the dark and not be at hand for any questions or issues. Stephanie was the complete opposite, every Step of the way Stephanie was updating me and checking in that everything was going well, this made the whole process easier. I would highly recommend using williams and Donovan for both selling and buying property as you are in good hands with good people
5/5
GoogleAnita and Stephanie were great and made sure the process ran smoothly. Very happy.
Thanks for your review Sam, all the best for the future
5/5
GoogleWilliams and Donovan have provided our family with excellent service in the sale of our late father's home. They have been kind, thoughtful and professional whilst providing a personal service. I can't recommend them highly enough.
5/5
GoogleThe team at Williams and Donovan were absolutely brilliant in dealing with the sale of our property and purchase of our new home. James, Lloyd, Debbie and Paul, to mention a few, were just a joy to deal with and ensured our family moved into our dream home - despite the set back of our original buyers pulling out on the day of exchange! In fact, our new home is beyond our wildest of dreams! We will all be eternally thankful and grateful of the team overseeing and enabling a simply life changing move for us and our children. Thank you doesn’t seem enough but - THANK YOU!
5/5
GoogleThank you to all the team for a fabulous work!
5/5
GoogleWe would like to pass on our huge thanks to the team at Williams and Donovan for their help, support and professionalism in our recent sale and purchase. They were hugely supportive through the barriers and delays in the process and we would thoroughly recommend their services to all.
5/5
GoogleExcellent service from Williams and Donovan especially with James Whyte at the sales stage and with Paul Dunne on the after sales service. Paul worked in a very proactive way to get the sale completed. A big thank you to W&D Hockley branch
5/5
GoogleWilliams and Donovan simply superb in a long chain which failed at the start James sales and Paul aftercare are simply on another level without them I simply could have lost all patience but they worked away and got me and my family over the finish line honestly you will not beat Paul James and the team different class 😊 …
5/5
GoogleI recently sold my house through Williams & Donovan and the experience from start to finish was seamless, very professional with regular updates on progress
5/5
GoogleListed my property with these guys, sold quickly then kept up to date every step of the way. So impressed with there professionalism and work rate. I was recommended to use williams and donovan by a family member, I have sold 5 houses in my life and never used the same company twice ( nor would i recommend any ive used before ). I would definitely use this agent again. Thanks again for a smooth move.
5/5
GoogleA huge thank you to the W&D team for helping us to sell and purchase our new home. We had more than our fair share of poor fortune (no fault of W&D) but Paul was always there to support us. Paul was always professional and personable, and …
5/5
GoogleRecently purchased a house with Paul dunne, we had a smooth run from start to finish. Any question were promptly answered.
Many thanks for your review, and wishing you all the best for the future.
5/5
GoogleThe whole team at Williams and Donovan have been amazing from start to finish. We have now moved into our new home and couldn't be happier!!
5/5
GoogleI am writing to express my sincere appreciation for the exceptional service provided by Paul Dunne during the recent sale of my house & the purchase of my flat. Throughout the whole process Paul Dunne demonstrated professionalism, dedication, & a genuine commitment to ensuring a smooth & stress-free process. Paul Dunne was incredibly knowledgeable about the whole process & was always available to answer my questions, address any concerns, & kept me updated on the progress of the sale & the purchase. His communication was clear, concise, & timely, which greatly reduced any anxiety I may have experienced. Paul Dunne's personable approach & positive attitude made the entire experience much more pleasant. He as always friendly, approachable, & went the extra mile to ensure my needs were met. I would highly recommend Paul Dunne to anyone considering selling their property. Thankyou again for your outstanding service, I am extremely grateful for your hard work & dedication.
Hi Angie. Thank you for your lovely review and we appreciate your kind comments regarding Paul. Wishing you all the best in your new home.
5/5
GoogleFirst time buyers: Can’t fault anyone at W&D throughout the whole process. Very knowledgable and certainly friendly and a-tentative. It is no wonder most of the “sold” signs in the area are that of W&D. appreciate the team effort from everyone.
Hi Casey. Many thanks for your kind review and we hope that you will be very happy in your new home.
5/5
Google⭐️⭐️⭐️⭐️⭐️ I recently purchased a property through Williams & Donovan and had an excellent experience from start to finish. I want to give special recognition to Stephanie in the after-sales team, who had a major impact on ensuring the completion went smoothly. Her fantastic customer service, exceptional communication, and genuine understanding made all the difference. Stephanie went above and beyond, showing incredible care and attention to detail throughout the process. Without her, the journey would have been much harder. I would highly recommend Williams & Donovan to anyone buying or selling a property. They are professional, dedicated, and a pleasure to work with!
Thanks for your review Daniel, it was a pleasure to assist you, best of luck in your new home.
5/5
GoogleDenise was a great help throughout finding my new place !!
5/5
GoogleDenise and her colleagues at Willams & Donavan were brilliant to deal with and I would have no hesitation in recommending their services.
5/5
GoogleFantastic service, myself and my partner were looking to rent a property in hockley, Denise was amazing, they kept us updated of the progress, everything went smoothly, always to happy to answer calls / emails. The team was a pleasure to deal with. Many thanks for all your help.
5/5
GoogleAbsolutely fantastic service from Stephanie in after sales. We hadn’t instructed W&D, but purchased a house they were the agents for. Despite not being their direct client, we received a superb level of service with constant updates and someone to discuss issues with when solicitors were slowing things down. As above, Stephanie was outstanding and was on top of all parties when needed. Would highly recommend W&D.
Thanks for your review Adam, was a pleasure to help you move. Best of luck for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Williams and Donovan has 879 reviews across its three offices, rated 4.9 out of 5 overall: 474 on Google, 405 on Facebook. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Williams and Donovan has the most, with 442 reviews rated 4.9 out of 5, followed by Williams and Donovan with 397.
Williams and Donovan, Phoenix House, 211 High Road SS7 5HY; Williams and Donovan, 1 Woodlands Parade, Main Road SS5 4QU; Williams and Donovan, 69 Southend Road SS5 4PZ.
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.