Trusted Agent profile
Verified
★★★★★
879 reviews across 3 offices and 2 platforms
Williams and Donovan has 879 reviews across three offices (Benfleet, Hockley and Hockley) and two platforms, rated 4.9 out of 5 overall. Williams and Donovan has the most, 442. Checked 9 October 2026.
474
Reviews on Google
All 3 offices
405
Reviews on Facebook
Business-wide
Williams and Donovan's three offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Williams and Donovan. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleStephen was an amazing throughout the entire process. We had some frustrating points due to very slow solicitors but Stephen stayed on top of what was outstanding, was always available to answer questions and just generally really helpful. I highly recommend!
Thanks for your review Hannah, hope you're happy in your new home.
5/5
GooglePaul has been absolutely fantastic - a truly exceptional customer care and support experience from this extremely professional and courteous team member at Williams and Donovan (Hockley) - he should be commended for his professionalism and …
Thank you Mark for your review 😃 We pride ourselves on providing an exceptional customer service to all of our … More
5/5
GoogleI recently purchased the house through Williams And Donovan, with the help of Jack and Paul, they were both are very helpful, and on the ball, kept me updated throughout, and were very informative with any questions or queries I had, couldn’t have gone any more smoothly. Appreciate your assistance and would definitely recommend!
Thank you for your review Verona. Our team pride themselves on the service they provide to clients and it’s great to hear that your purchase went so smoothly 😊 We wish you all the best in your new home 🏡 …
5/5
GoogleThe Team at W&D were extremely helpful, informative and reachable throughout the whole sale process of my property. From the get-go every step was made crystal clear and I was kept in the loop with everything. Paul is absolutely worth his weight in gold 🌟 …
Thank you Emma for your review. Our team pride themselves on the service we provide to our clients and it’s great to hear that you had such a positive experience. We will ensure that Paul and the team are passed on your feedback 😃 …
5/5
GoogleThese glorious humans... in a diabolical nightmare in which we sold three times, lost our buyer twice, bought a fixer-upper house from a divorcing couple at war with basically zero avenues of communication that thanks to our woeful …
Thank you Emma for your review. We’re glad we managed to get there In the end for you! … More
5/5
GoogleWhen a relatively straightforward quick sale turns into a situation where we wanted to bang our heads ( and others!) against a wall, we had the one thread throughout, who knew what he was doing, sympathised with the frustration of it …
Thank you Shelley for your review. We’re glad we managed to get there In the end for you! … More
5/5
GooglePaul Dunn was absolutely amazing! It was first time buying our first home! Paul was really supportive and helped us out massively along the way! He was always completely honest and really helped to push things along and kept on top of thing's! Couldn’t have done it without him! Thank you so much!
Thank you for your review Lilymay. Our team pride themselves on providing an exceptional service to our customers and it’s great to hear that you completed on your first home with the help of Paul! 🤩🏡 …
5/5
GoogleBrilliant service and kept us inform throughout and lovely people.
5/5
GoogleDenise was extremely helpful and efficient with everything from to start to finish.
Thank you for your review Fateha . Our team pride themselves on the customer service they provide to clients. We'll ensure your feedback is passed onto Denise and the team
5/5
GoogleHelpful and friendly throughout the whole process. Would thoroughly recommend! Thank you Denise and team!
Thank you for your review Angie. Our team pride themselves on the customer service they provide to clients. We'll ensure your feedback is passed onto Denise and the team 😃 …
5/5
GoogleGreat service from James, Jack and the team. Pictures were professional, viewings were arranged efficiently and always worked around us. Thank you again
Thank you for your review Sara. James and the team pride themselves on the service they provide to clients and it’s great to hear that you were pleased with all aspects of your sale 😊 …
5/5
GoogleWe are very happy with the Williams and Donovan team. It is a pleasure to work with Daniella and Denise! :)
Thank you for your review Ajay, our lettings team work hard to ensure that our cleints receive a 5* customer service. We'll ensure your comment gets passed onto Denise and the team. Best Regards Danielle, Lettings Manager
4/5
GoogleThis review is in respect of Denise Gibb, Lettings Consultant. Denise has been so helpful as regards tenancy arrangement. Keeps us regularly informed and makes clear and honest communication.
Thank you for your review Lesley, it’s great to hear that Denise provided you with all the information you required for your tenancy agreement and kept you fully informed. We’ll ensure your comments are passed onto Denise and the team. 😃 …
5/5
GoogleThe whole team made the tenancy process as easy a possible, both Danielle and Denise did an amazing job
Thank you for your review Ape 😃 We’ll pass your comments onto Danielle, Denise and the team. …
5/5
GoogleThe team at William and Donovan and so helpful and look after our portfolio like there own. Totally recomend as my friends and family are all using there services Daniella, Denise and all the team are excellent
Thank you for your review Paul, it’s great to hear that our lettings team provide you with a top service. Thank you for recommending us to your friends and family. We’ll pass your comments onto our team 😃 …
5/5
GoogleDenise is a credit to William and Donovan. She is so lovely to liaise with. She has really made us so happy with the whole process of viewing to being accepted. Easy enough process with the referencing and Denise always kept us up to date with everything. Always answered even if I did call many times. I would highly recommend their services to anyone who is lucky enough to get a property through them. Also would just like to add the day I collected the keys the office staff were very friendly and felt very welcomed. Thank you again 😊
Thank you for your review Cheryl. Our team pride ourselves on the exceptional service they provide to customers and it’s great to hear that Denise provided that for you. We hope you enjoy your new home 😊 …
5/5
GoogleHave just let my property through Williams and Donovan and what a fantastic experience. Nothing was too much trouble. The ladies in the office were so lovely, and friendly and couldn't do enough for you to make the whole process seamless and hassle-free. Genuinely couldn't recommend them enough. A special thank you to Denise and Daniella, both a real credit to Williams and Donovan.
5/5
GoogleHi Denise Gibb of the Williams & Donovan Lettings team was really helpful in renting our property in Hockley again. This was the second year of renting and she enabled the process efficiently and guided us through the process which was more challenging as we are still in Australia. Thanks again Denise.
5/5
GoogleBrilliant Customer Service! Denise especially, Kept me in the loop every step of the way and really understood what I wanted and went out of her way to help me. Brilliant. Thank you.
Thank you for your review Reece. Our team pride themselves on the customer service they provide to clients. We’ll ensure your feedback is passed onto Denise and the team 😃 …
5/5
GoogleFantastic letting team at Williams and Donovan, smooth and seamless service with a smile. Special thanks to Denise, Daniella and Aaron. Looking forward to working with you all in the future.
Thank you for your review Sandra. Our team pride themselves on the service they provide to our customers and it’s great to hear that you received such a seamless service! 😃 …
5/5
GoogleI want to thank Denise and all the letting team at Williams And Donavon for all of their incredible support and magic. I am so happy with the overall service and how supportive they have all been from start to finish.
Thank you for your review Kelly. Denise and the team pride themselves on the service they provide to our customers and it’s great to hear that you received such a great service 😃 …
5/5
Googlemassive thank you to Denise and the lettings team at Williams & Donovan for dealing with the let of my property very professional and seamless so no stress or worry from my end. highly recommend. many thanks,
Thank you for your review Andrew. Denise and the team pride themselves on the service they provide to our customers and it’s great to hear that the letting of your property was handled professionally and you’d recommend our services 😃 …
5/5
GoogleI had the most unbelievable experience with all the team at Williams and Donovan. Extremely helpful and reassuring. I could relax knowing that I'm in the hands of experts. I big thank you to Denise for being so professional in her work and helping me when it was needed
Thank you for your review Zoe. Our team pride themselves on the customer service they provide to clients. We'll ensure your feedback is passed onto Denise and the team
5/5
GoogleThank you so very much to the lettings team at Williams and Donovan, especially Daniella Williams and Denise Gibb. A very caring and professional team, always helpful, caring and kind. Can’t recommend them highly enough.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Williams and Donovan has 879 reviews across its three offices, rated 4.9 out of 5 overall: 474 on Google, 405 on Facebook. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Williams and Donovan has the most, with 442 reviews rated 4.9 out of 5, followed by Williams and Donovan with 397.
Williams and Donovan, Phoenix House, 211 High Road SS7 5HY; Williams and Donovan, 1 Woodlands Parade, Main Road SS5 4QU; Williams and Donovan, 69 Southend Road SS5 4PZ.
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.