Trusted Agent profile · Essex
Verified
★★★★★
879 reviews across 3 offices and 2 platforms
Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 879 reviews on two platforms, rated 4.9 out of 5 overall.
474
Reviews on Google
All 3 offices
405
Reviews on Facebook
Business-wide
Williams and Donovan's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookTo All at Williams and Donovan Hockley, I would just like to say a BIG thank you to you all for putting up with me and my constant phone calls (especially Paul) through out the purchase of my beautiful new house. ( lovely flowers received today thank you ). Your all amazing. Thank you all once again.
Hi Fezile, thank you so much for taking the time to provide a review, Paul and all the team are delighted to have been of service. Best wishes to you in your new home!
5/5
FacebookExcellent service from buying and selling. Kept me informed throughout the whole process and were fantastic advocates. Lynn you made the whole journey so much easier with your updates and information. First class would highly recommend- a big thank you
Thank you so much for your kind comments, Debbie, we have made sure Lynn has seen what you've said. Best wishes to you in your new home!
5/5
FacebookThanks Paul and the team at the Hockley office for all your hard work.
Thanks very much for your comments, Greg, and for trusting us with your sale. I'll pass on your thanks to the whole team.
5/5
FacebookWilliams and Donovan currently look after our rental property and do so in a very professional manner. They keep us informed leaving us to get on with every day life. I would strongly recommend their service.
Hi Karen, thank you for your review! Pleasure to be able to be of service.
5/5
GoogleWilliams and Donovan have been amazing in helping me with the sale of my house. I received outstanding service from knowledgeable, helpful staff. They answered any questions I had efficiently and put my mind at ease. I highly recommend them and would not hesitate to use them again.
1/5
GoogleWaste of my time
5/5
GoogleBrilliant, professional service, couldn't have asked for more. They acted as agents for our sale and purchase, which took 9 months in total as we bought a new build. Very helpful staff providing exceptional customer service. We would recommend Williams and Donovan without hesitation.
5/5
GoogleI've used Williams and Donovan on numerous occasions now for both sales and lettings. I have found that Lloyd's valuations are incredibly accurate and has given great knowledgable advice on how to maximise the value of my properties. They have constantly kept me updated on progress and work extremely hard to chase any outstanding matters. They have been a pleasure to deal with and come highly recommended!
5/5
GoogleRating only, no written review.
5/5
GoogleI want to thank all at the Hockley office for the hard work and patience, they were there every step of the way through the sale of my property and I cannoot recommend them highly enough... Special thanks to Paul and Tom, great job
5/5
GoogleWilliams & Donovan acted for my good friend Kath Daly when she moved after being in her old home for 30+ years. Their service was excellent from start to finish. We cannot recommend them higher.
5/5
GoogleIt was a pleasure buying a home through Williams & Donovan. I was mainly dealing with Lynn and Jo, who was fantastic when corresponding with no delay. They was very efficient and made the sale go smooth and hassle free. Also they was very friendly, lovely ladies. Thank you William & Donovan for such a great service.
5/5
GoogleI sold my house through Williams & Donovan in October 2015. What an amazing team of people. Great customer service, always returned my calls within minutes and were happy to also help with my search to buy a house. Evenings & weekend viewings were not an issue at all. I mainly spoke to Lynn, Lloyd and Jo who were all equally kind, efficient and caring. Fantastic service from a great team. I would thoroughly recommend them.
5/5
FacebookBack in April I decided to buy my first home in Hockley. The service received was outstanding and the whole process was made to feel easy. All the recommended solicitors, broker etc where fantastic too. What a great company!
Thank you Vicky, we're delighted to have been able to help!
5/5
GoogleWilliams and Donovan worked tirelessly every day and, without question, gave some of the best customer service I have ever encountered. Cannot recommend them enough, especially the wonderful Lloyd. Ian and his team were a real delight and sold our house first time, every time. I say 'every time' as we sold our house to the first people that walked in the door each time someone else dropped out due to financial backing falling through or other reasons beyond our control. W&D were a true support when the sellers kept backing out and never gave up on us. Fantastic, and thank you W&D for your help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Williams and Donovan has 879 reviews across its three offices, rated 4.9 out of 5 overall: 474 on Google, 405 on Facebook. Company-wide Facebook reviews for Williams and Donovan are counted once, not once per office.
Benfleet has the most, with 442 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 397.
The three Williams and Donovan offices, by town:
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
