Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI just wanted to say a huge thank you to the team at Williams and Donovan and in particular to Denise Gibb. We had really been struggling to arrange viewings, let alone secure a property but Denise was so professional, quick at responding and able to find us the perfect home. She knew exactly what we were looking for and kept us informed of new properties coming to market, ensuring we got a look in. We feel that without Denise's help, we would not have been able to find our property and been able to move in as quickly as we did. It only took 8 weeks from having the viewing to getting the keys. We cant thank you enough and wouldn't hesitate to use you again :) Paisley & Lloyd xPositiveResponsiveness, Quality, Professionalism
Paisley · 28 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied · 27 August 2023
Hi Paisley & Lloyd
Welcome to your new home 😊
I hope the move went well & that you are settling in nicely?
I just wanted to say thank you so much for the lovely review 😊 & it’s been a pleasure in helping you on your exciting journey on becoming a homeowner.
If ever you require my/our services again, please feel free to contact me.
Happy home building xx
★★★★★ 5/5
GoogleReally helpful agents & always stayed in touch (thank you Aaron!). Always happy to listen to requirements & find the most suitable property.
Claire · 27 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Thank you for your review Claire 😃
We pride ourselves on providing our clients with an exceptional service and it’s great to know that Aaron and the team provided you with this. …
★★★★★ 5/5
GoogleReally appreciated the efforts of the team during our buy and sell process. In particular paul from the sales team who was brilliant in pushing things along as much as he could despite the solicitor problems.
Thanks
Conor & Tia
Conor · 27 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Hello Conor, thanks so much for your fantastic review, much appreciated. We'll pass your kind words onto Paul, thank you. We hope you've settled in enjoy your first Christmas in your new home. Wishing you a very Merry Christmas!
★★★★★ 5/5
GoogleWilliams & Donovan helped us secure our first property. Thank you Paul and Katie for all the help you gave us! We really appreciate it. You kept us in the loop continuously and helped us chase things when they were tricky! We can’t recommend Williams & Donovan enough. From the viewing to completion, you were great.
Beth · 27 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Thank for your feedback Beth 😊 We pride ourselves on providing exceptional an customer service 👍🏻 Enjoy your new home 🏡 …
★★★★★ 1/5
GoogleTERRIBLE AVOID!
We recently purchased a house through Williams & Donovan, it was advertised everywhere as having a south facing garden. Once in the property realised it was in fact a NW facing garden. Brought this up with them and got a response from Sales Director James Whyte. Who was rude and ignorant, not even so much as an apology on their behalf in fact they claimed it was my solicitors fault as they done searches. I didn’t think they searched for potential lies from estate agent. James is rude, condescending and arrogant. If this is how director level deal with complaints I would hate to see how the rest of the firm is run. Would give 0 Stars if I could.
Jed · 27 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
I’m sorry that you weren’t satisfied with the level of service you received, I have remained in frequent contact with you and tried to help as much as I could throughout your sale and afterwards, so it does come as a surprise that you have described me as ‘arrogant and condescending’.
I have been honest and open with you and when you suggested contacting the Property Ombudsman, I supported your decision to do so.
You agreed the sale in March and proceeded to purchase for the following 4 months until completion. You also re-visited the property on more than one occasion, during that time. Once you moved in you contacted us regarding the issue, I have replied every time, however when a situation cannot be resolved, as in this instance, then the ombudsmen are in place.
I have worked here 18 years and never has anyone before said that I am rude, arrogant or condescending.
Hopefully this can be resolved and you can start to enjoy your new home.
Regards
James Whyte
★★★★★ 5/5
GooglePaul and Denise were absolutely fantastic and always was there for answering my queries. Really good service through out the process and considering the last time I moved was 17 years ago, thanks to them both they were very patient with me! When I finally purchased my bungalow, I received such a beautiful touch with some flowers! I would recommend Williams & Donovan to anyone, excellent service and so friendly
Anna · 27 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Thank you Anna for such a lovely review 😃
Glad we helped make the process run smoothly.
Enjoy your new home 🏡
★★★★★ 5/5
GoogleDenise was fantastic in helping with our purchase. Always up to speed with what was happening and kept me informed at all stages. Excellent at chasing things through when they got stuck. Wouldn't hesitate to reccomend Williams & Donovan.
Marc · 27 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Thank for your feedback 😊 We pride ourselves on our customer service 👍🏻 Enjoy your new home 🏡 …
★★★★★ 5/5
GoogleEveryone from Williams and Donovan was fantastic throughout the sale of our home, thank you for all your help! Always excellent communication and everyone was so friendly and approachable. Would definitely recommend and will certainly be using W&D again in the future! Special shoutout to James, Denise, Bailey and Paul who were brilliant!
Thanks a lot again!
Ryan · 27 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Thank you Ryan for your review. We pride ourselves on providing an exceptional customer service to our clients and it’s great to hear that you’d recommend us and use our services again. Thank you 😃 …
★★★★★ 5/5
GoogleThank you to Denise & Paul at Williams & Donovan for supporting the sale of one property and purchase of my new home. Denise has been a great support helping source the right home in the right area within school catchment. I wasn’t an easy customer. Paul you’ve been a great support, chasing through the chain and keeping me informed of what’s happening. Having sold previously with you many years ago, I felt comfortable and reassured using you again. Thank you for your recommendations on removal company too. They were excellent. Traditionally estate agents get a bad rep, but there’s something quite nice about working with Williams & Donovan, like an old friend. I will be using you again if ever needed and will be recommending you.
Elizabeth · 27 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Thank you Elizabeth for such a great review.
Enjoy your new home.
★★★★★ 5/5
GoogleThank you to all the team at W&D. In both our purchase of our house in Hockley and in selling our old houses in Grays and Harold Wood, they were trustworthy, communicative, reasonably priced and efficient, and theyreally pulled through during some difficult times. I recommend W&D without reservation and will continue to do so. A particularly big shout out to Tom, Paul and Denise. Thanks all.
Russ · 27 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Thank you for your review Russ. We pride themselves on providing all of our clients with an exceptional customer service and it’s great to hear that you’d recommend us. We’ll pass your comments onto the Hockley team. Enjoy your new home 😊 …
★★★★★ 5/5
GoogleWilliam's and Donovan are the best. Competitive prices. Excellent Customer Service.
They will be with you from the start to the finish. We dealt with the Benfleet Office.
We are so pleased we sold out property through them. And would have no hesitation in
recommending them. Thank you so much!PositiveProfessionalism
KAREN · 25 August 2022 · Williams and Donovan Benfleet
Agent replied · 30 July 2023
Thank you so much for your fantastic review! We pride ourselves on customer service so we really appreciate your kind words about our Benfleet team. It's been an absolute pleasure working with you and let us know if we can help you or your family/friends again in future. Wishing you a very Merry Christmas!
★★★★★ 5/5
GoogleJust to say a huge thanks to all at Williams & Donovan Benfleet.
From my initial enquiry to view our potential new home I must have spoke to the whole office, I was keen to view 😃.
Everyone I spoke to was so professional and friendly that I felt at ease when calling in.
The whole team was great in our purchase and was able to get any queries answered for me with no concerns.
I would recommend anyone wanting an estate agent to use these guys guys as they are outstanding.
Such a nice personal touch at completion too when I picked up the keys.
Thank you all.
We love our new home xPositiveResponsiveness, Quality, Professionalism, Value
Debbie · 25 August 2022 · Williams and Donovan Benfleet
Agent replied · 30 July 2023
Wow, what a review! Thank you so much for your incredible feedback about my Benfleet team and the outstanding customer experience you received. I am delighted that you love your new home and hope you will be very happy there. Keep in touch and hope we can be of service again in the future. Wishing you a very Merry Christmas and thank you again for choosing Williams and Donovan. I am Proud of my team and these are the reasons why. Best regards Lloyds Brooks Sales Director
★★★★★ 5/5
FacebookWilliam & Donovan were very informative throughout, from the agreed sale to handing over the keys. They were always willing to help with any queries that I had.Enjoyed the little box of goodies and wine that I received when I got my keys. Would definitely recommend to friends.
Louise · 12 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied · 30 September 2023
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★★★★★ 5/5
FacebookWilliam & Donovan were very informative throughout, from the agreed sale to handing over the keys. They were always willing to help with any queries that I had.Enjoyed the little box of goodies and wine that I received when I got my keys. Would definitely recommend to friends.
Louise · 12 August 2022 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 5/5
FacebookProfessional and helpful service to sell my flat. Would certainly recommend.
Jen · 3 August 2022 · Williams and Donovan Hockley (1 Woodlands Parade)
★★★★★ 5/5
FacebookRating only, no written review.
Jennifer · 3 August 2022 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 5/5
GoogleRating only, no written review.
Dellow · 30 July 2022 · Williams and Donovan Benfleet
★★★★★ 5/5
GoogleRating only, no written review.
Helen · 30 July 2022 · Williams and Donovan Benfleet
Agent replied · 20 June 2024
Thanks for your review Helen, so pleased we were able to help you move and look after you. All the best for the future, always here if you need us. Williams and Donovan
★★★★★ 5/5
GoogleRating only, no written review.
Lisa · 30 July 2022 · Williams and Donovan Benfleet
★★★★★ 2/5
GoogleStore window promotions
Wendy · 30 July 2022 · Williams and Donovan Benfleet
Agent replied · 30 July 2023
Wendy, could you please provide us with some more information as to why you have given us a 2* review? We have no record of you on file and it would be good to receive further feedback from you. Please email our Sales Director, Lloyd Brooks on lloyd@wdbenfleet.com
★★★★★ 5/5
GoogleHelpful friendly branch
Jo · 30 July 2022 · Williams and Donovan Benfleet
Agent replied · 30 July 2023
Thank you for your review Jo. We pride ourselves on providing an exceptional customer service to our clients.
★★★★★ 5/5
GoogleIt has been a wonderful time as a tenant with william and Donovan i will recomend this estate agency to anyone.Thanks for your supports.
Adebola · 30 July 2022 · Williams and Donovan Benfleet
Agent replied · 30 July 2023
Thank you for your review Adebola 😊 It’s great to know that as a tenant you’d recommend our services. We’ll pass your comments onto the team 👍🏻 …
★★★★★ 5/5
GoogleIf ever we need a reliable estate agent in the future, we will not hesitate to go with Williams and Donovan. They kept us up to date with everything and would call for verification to save time. 11 out of 10.
Gary · 30 July 2022 · Williams and Donovan Benfleet
Agent replied · 30 July 2023
Thank you for your review Gary, we pride ourselves on our customer service, your feedback is extremely important to us and the team.
★★★★★ 5/5
GoogleMy husband and I recently bought our first house in Benfleet. From initial viewing to handing over the keys, the service we received from Williams and Donovan was excellent. Every member of staff was friendly, helpful and professional.
Emma · 30 July 2022 · Williams and Donovan Benfleet
Agent replied · 30 July 2023
Thank you for your review Emma 😊 We wish you all the best in your new home 🏡 …
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