4/5
GoogleRating only, no written review.
Trusted Agent profile · Essex
Verified
Williams and Donovan estate agents in Benfleet and Hockley
★★★★★
908 reviews across 3 offices and 2 platforms
Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 908 reviews on two platforms, rated 4.9 out of 5 overall.
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Our offices
Williams and Donovan's three offices, most reviewed first. Each has its own page.
- Williams and Donovan BenfleetPhoenix House, 211 High Road, SS7 5HY469 reviews · 284 on Google (4.8)14 in the last 90 days
- Williams and Donovan Hockley (1 Woodlands Parade)1 Woodlands Parade, Main Road, SS5 4QU399 reviews · 137 on Google (4.7)9 in the last 90 days
- Williams and Donovan Hockley (69 Southend Road)69 Southend Road, SS5 4PZ337 reviews · 83 on Google (4.6)3 in the last 90 days
Awards
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Williams and Donovan office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleAn estate agent you can actually trust! Guided us through the whole process and communication was 10/10. Highly recommend.
5/5
GoogleI have recommended Williams and Donovan to a friend who was looking for a property in Rayleigh at short notice. Paul and the team were extremely helpful and were able to assist her in finding what she needed.
1/5
GoogleTotally unprofessional. Arranged a viewing 5 days in advanced. Called on the way to the property to say we were not allowed to view property! Communication in office clearly needs addressing.
Agent replied
Good afternoon Louise I sincerely apologise that you are disappointed with our service. One of the directors Ian Williams or Colin Donovan will call you Tuesday after the bank holiday to apologise personally and will try and explain what happened once we have had a chance to speak to the team. Louise as discussed yesterday i have now had a chance to speak to my team and provided an explanation that we were adhering to our sellers instructions. I apologise you were called to cancel the viewing whilst enroute to the property. We pride ourselves on providing good service and will do our utmost to prove this going forward Ian Williams Director
5/5
GoogleReally friendly staff, I didn't end up buying through them as the house I bought was advertised with another agent. However when I do come to sell I will definately be in touch.
5/5
GoogleI've just recently moved house and used Williams and Donovan as my estate agent. They've been genuinely excellent - friendly and helpful, very clear and regular with their communications too. They're who I will be recommending my friends and family use in future.
5/5
GoogleExcellent estate Agents. We used the Hockley branch recently to both sell and purchase our home. They were all very helpful, informative and professional. I’d have no hesitation in recommending them. Top service.
5/5
GoogleI want to thank W&D (Benfleet) and in particular, the wonderful Lynn. We’ve had a very difficult 6 months trying to purchase a property due to the chain falling through numerous times and problems with solicitors. We were on a tight deadline with our mortgage offer very expiring soon and if it hadn’t been for all her hard work we definitely wouldn’t have exchanged in time for completion before this deadline. She was emotionally invested in our journey to completion and I could genuinely feel how much she cared for us. Thank you Lynn and to all the Williams and Donovan team. I will be recommending you to family and friends! X
5/5
GoogleThe service is efficient prompt and polite.
5/5
GoogleHIGHLY RECOMMEND! Paul, James and Denise kept me updated throughout the whole process and made everything so easy. Can't recommend them enough.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleFabulous service, great staff nothing was ever to much! Paul looked after us from start to finish would definitely use again.
5/5
GoogleWe recently used Williams and Donovan to sell our property, and also ended up purchasing our new home with them. We decided to go with Williams and Donovan to list our property because they were very honest in their valuation of our property and took time to explain the importance of not over valuing the property as other estate agents we looked at had, and also the statistics they have in selling properties in the area were way above the rest of their competitors. They were very helpful throughout the Sales process calling us to provide feedback on viewings promptly, and arranging them at our convenience. Once our property had sold we were looking for a new home to buy. Just like with the Sales they were able to organise viewings of properties for us to buy in a professional manner. When we found our home and had our offer accepted, Paul and his team did an exceptional job of managing the chain and providing updates from all sides. Thanks Paul and the rest of the team for helping us find our new home.
5/5
GoogleAll the team at Williams and Donovan (Hockley) were extremely helpful throughout the sale of our property. Always happy to answer my calls or chase for information where necessary. Proof that there is still a need for traditional Estate Agents
5/5
GoogleNothing but good things to say, helpful and professional throughout the entire process - really appreciated as a first time buyer!
5/5
GoogleWe have been dealing with Paul at Williams and Donovan at the Hockley branch and would highly recommend them! They have all been super helpful every step of the way! Thank you for all your great work!
5/5
GoogleWe have just purchased our first home and we have to say Williams and Donovan have been fantastic! Paul has been absolutely brilliant, chasing our sellers solicitors, keeping us informed and being a genuinely lovely man! He has gone above and beyond for us the whole way through and we cannot thank him enough for his efforts! I wouldn't hesitate to recommend them and Paul to anyone! Paul if you see this pop round for a cuppa you'd be more than welcome!
5/5
GoogleFantastic Service and the staff are all very easy to talk to. Thank you to Paul and the rest of the team. Would definitely recommend
5/5
GoogleA very big THANK YOU to Paul and the team at the Hockley branch!! To say that this process has been a journey is an understatement, we’ve had up’s and downs but Paul has been a god send throughout keeping all in the chain including solicitors up to speed with what was going on, we thankfully exchanged today after what seemed like a lifetime!!!!! Yippee!!!!! The team were friendly and approachable and nothing was too much trouble! I would definitely recommend using them for buying/selling. Keep up the great work guys!!! 🤗
5/5
GoogleCannot recommend the staff in the Hockley highly enough, always very helpful coupled with their knowledge of the local area makes this the number one choice for estate agents. Thanks for all your help in our recent move.
5/5
GoogleProfessional, polite and really prepared to pull out all the stops to ensure the sale progresses as smoothly as possible. Big thumbs up to the Hockley team, especially Denise and Paul. Many Thanks Guys.
4/5
GoogleReally great service during our purchase. Kept us up to date along the way!
5/5
GoogleAlthough sadly withdrawing our property from sale, the service provided by the staff at Hockley has been efficient , professional and friendly and would highly recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Williams and Donovan
Which Williams and Donovan office has the most reviews?
Benfleet has the most, with 469 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 399.
Where are the Williams and Donovan offices?
The three Williams and Donovan offices, by town:
- Benfleet: Phoenix House, 211 High Road, Benfleet, Essex, SS7 5HY
- Hockley (1 Woodlands Parade): 1 Woodlands Parade, Main Road, Hockley, Essex, SS5 4QU
- Hockley (69 Southend Road): 69 Southend Road, Hockley, Essex, SS5 4PZ
Has Williams and Donovan won any awards?
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
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