5/5
GoogleDenise and team were excellent from start to finish, kept us informed all the way through to completion..went very smoothly! Thank you! Tasha x
Trusted Agent profile · Essex
Verified
Williams and Donovan reviews in Benfleet and Hockley
★★★★★
879 reviews across 3 offices and 2 platforms
Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 879 reviews on two platforms, rated 4.9 out of 5 overall.
474
Reviews on Google
All 3 offices
405
Reviews on Facebook
Business-wide
Our offices
Williams and Donovan's three offices, most reviewed first. Each has its own page.
- Williams and Donovan BenfleetPhoenix House, 211 High Road, SS7 5HY442 reviews · 257 on Google (4.8)0 in the last 90 days
- Williams and Donovan Hockley (1 Woodlands Parade)1 Woodlands Parade, Main Road, SS5 4QU397 reviews · 135 on Google (4.7)7 in the last 90 days
- Williams and Donovan Hockley (69 Southend Road)69 Southend Road, SS5 4PZ337 reviews · 83 on Google (4.6)3 in the last 90 days
Awards
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Williams and Donovan office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe would highly recommend the team at William & Donovan Hockley. They have been more than amazing with the purchase of the house. Always happy to help, answer any questions we had and went above and beyond. Wish we could have used them for the sale of our property too. We worked closely with Denise who knows her stuff, was efficient and always very friendly. She made everything as easy as it could have been and we can't thank her enough for all the work she put in for us. Chloe was always very polite, professional and was a pleasure to talk to. Paul was also friendly and always happy to help. All in all cannot fault this team of wonderful people who made a huge dent in the stress of moving. Thankyou.
5/5
GoogleExcellent customer service. Professional and prompt at all times. Nothing too much trouble. Kept in touch at all times through the sale and purchase. Special thanks to Denise. Will recommend and return to use in the future. Cheryl Holdich
5/5
GoogleDenise at W&D Hockley, has been an absolute superstar. We purchased from them, and sold our house via another agent. She has been so warm, approachable and efficient is all communication. Despite my constant badgering, pregnant, hormonal ramblings, she never left me hanging and always fought our corner. More so than our own agent!! Thanks again for your continued support and pushing for finally getting this over the line. We look forward to moving day on 2nd March! I would not hesitate to recommend W&D 👌🏻
5/5
GoogleWe have recently bought our house through Williams and Donovan Hockley and they were fantastic. We dealt primarily with Paul who was always helpful and friendly and good-humored which really helped during a stressful time. We would always use them again and would not hesitate to recommend them to anyone.
5/5
GoogleCould not recommend highly enough - we purchased a property from them and they kept us updated every week throughout the entire process without chasing. Every question, however small, was answered quickly and without confusing us further. Paul and Denise have been amazing and helped the process go as smoothly as possible. Above and beyond is all we can say. Thank you both so much.
5/5
FacebookExcellent and very professional letting agents - I am in my second property with Williams & Donovan and each time they have made the letting transaction very easy and are very helpful each step of the way and work to your personal needs. Lorraine Tuff is the best letting agent I have dealt with, nothing is too much trouble and is always there to assist with any queries or problems throughout my tenancies and sorts them out within a very speedy timeframe and her support is first class. Highly recommended if you are looking to rent a property.
Agent replied
Hi Miriam, many thanks for taking the time to leave a review for our Lettings department, delighted Lorraine was able to look after you so well.
5/5
FacebookExcellent and very professional letting agents - I am in my second property with Williams & Donovan and each time they have made the letting transaction very easy and are very helpful each step of the way and work to your personal needs. Lorraine Tuff is the best letting agent I have dealt with, nothing is too much trouble and is always there to assist with any queries or problems throughout my tenancies and sorts them out within a very speedy timeframe and her support is first class. Highly recommended if you are looking to rent a property.
Agent replied
Hi Miriam, many thanks for taking the time to leave a review for our Lettings department, delighted Lorraine was able to look after you so well.
5/5
GoogleI recently bought a house through Williams and Donovan, and their service on both the offer and completion side of things was perfect. When going through the stage of making offers on a property, Mark was in no way pushy and was advising me on the vendors interests and kept excellent communication. The process of purchasing and completion was handled by Lynn, who was a refreshing voice to hear when trying to deal with my atrocious solicitors, and who ended up doing a lot of their leg work. Williams and Donovan went above and beyond for both myself and the vendor, and as I sit surrounded by cardboard boxes I can't think of anything they could have done better.
5/5
GoogleDenise and team were excellent from start to finish, kept us informed all the way through to completion..went very smoothly! Thank you! Tasha x
5/5
GoogleBrilliant firm, we have bought, sold and rented through them. Paul in the Benfleet office has been renting out our house for us for 3 years now and we don,t have anything to do with it. He does everything, collects the rent, repairs the building, arranges viewings, everything. We couldn't be happier with them.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery professional service from start to finish. Denise kept us informed every step of the way and supported us through a particularly difficult sale and would recommend Williams and Donovan to anyone.
5/5
GoogleReally great service from Williams and Donovan. Friendly staff that response rate and communication was brilliant. Thank you!
5/5
FacebookA very professional service from start to finish. We would like to say a big 'thank you' to Denise who kept us informed throughout on a weekly basis despite several setbacks in our sale. We would certainly recommend Williams and Donovan to anyone.
Agent replied
Thank you Kevin, it certainly wasn’t straight forward but all worth it in the end. I’ll pass on your kind words regarding Denise.
5/5
FacebookA very professional service from start to finish. We would like to say a big 'thank you' to Denise who kept us informed throughout on a weekly basis despite several setbacks in our sale. We would certainly recommend Williams and Donovan to anyone.
Agent replied
Thank you Kevin, it certainly wasn’t straight forward but all worth it in the end. I’ll pass on your kind words regarding Denise.
5/5
FacebookDenise at W&D Hockley, has been an absolute superstar. We purchased from them, and sold our house via another agent. She has been so warm, approachable and efficient is all communication. Despite my constant badgering, pregnant, hormonal ramblings, she never left me hanging and always fought our corner. More so than our own agent!! Thanks again for your continued support and pushing for finally getting this over the line. We look forward to moving day on 2nd March! I would not hesitate to recommend W&D
Agent replied
Hi Lauren, thank you for you lovely review. I know how stressful the whole process was and how hard Denise worked for you. I will pass on your kind words. Good luck to you both and we will see you on moving day!
5/5
FacebookDenise at W&D Hockley, has been an absolute superstar. We purchased from them, and sold our house via another agent. She has been so warm, approachable and efficient is all communication. Despite my constant badgering, pregnant, hormonal ramblings, she never left me hanging and always fought our corner. More so than our own agent!! Thanks again for your continued support and pushing for finally getting this over the line. We look forward to moving day on 2nd March! I would not hesitate to recommend W&D 👌🏻
Agent replied
Hi Lauren, thank you for you lovely review. I know how stressful the whole process was and how hard Denise worked for you. I will pass on your kind words. Good luck to you both and we will see you on moving day!
5/5
GoogleExcellent. Knew the local market so gave us good advice and we achieved a good sale. Conducted our viewings efficiently and always kept us informed. Very helpful when dealing with solicitors. Would recommend them.
5/5
GoogleWilliam and Donovan were great from start to finish with us buying, valuing and selling our house within 2days. All the staff were great from start to finish in chasing and getting our chain all complete in 10 weeks with Xmas in between. They recommended there morgage broker who was great too. Highly recommended x
5/5
GoogleThe team at Williams and Donovan have been superb. We first contacted Mark to arrange a viewing of a new build over Christmas/New Year. Despite it being the holidays, he promptly arranged a time for my wife and I to view the property. Although it wasn't for us, we spoke about putting our home on the market and Mark again quickly arranged for Darren to visit to value the home and offer guidance on our next steps. Darren took some brilliant photos and promptly uploaded to RightMove. Within 24 hours we had several viewings lined up, and within 4 days our property was sold! James obviously did a great job when showing potential buyers around. Lynn kept us regularly informed when offers came in, and helped us consider counter offers and conclude everything quickly. We can't thank the whole team enough for how smoothly this has all been!
5/5
Googlereally good, whoever you spoke to gave you gave you the answers to whatever questions you asked, approachable, even though the move had problems they managed to keep the stress to a minimum, if I were to move again I would not hesitate to recommend them.
5/5
FacebookGreat communication, professional approach, Mark, Darren, James and Lynn have been superb throughout. Our home sold in 4 days which tells you all you need to know. I can't speak highly enough of our experience. Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Williams and Donovan
Which Williams and Donovan office has the most reviews?
Benfleet has the most, with 442 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 397.
Where are the Williams and Donovan offices?
The three Williams and Donovan offices, by town:
- Benfleet: Phoenix House, 211 High Road, Benfleet, Essex, SS7 5HY
- Hockley (1 Woodlands Parade): 1 Woodlands Parade, Main Road, Hockley, Essex, SS5 4QU
- Hockley (69 Southend Road): 69 Southend Road, Hockley, Essex, SS5 4PZ
Has Williams and Donovan won any awards?
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
