Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
FacebookI recently bought a house in Benfleet, coming from out of the area by some way. W&D were great throughout the entire process, from initially arranging appointments and answering questions about the property and the area, to managing the buying process without a hitch. I would highly recommend their services and the people themselves. Thank you W&D!
Andy · 22 January 2021 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Hi Andy, thank you for taking a moment to leave such a lovely review for the team. We hope you're settled in to the house now and enjoy living in Benfleet - welcome!
★★★★★ 5/5
FacebookMy Dad, Aunt and I all dealt with Williams and Donovan in order to facilitate my Dad’s move just before Christmas. From the beginning, Mark Toomey and his colleagues were all highly professional, prompt, informative and a pleasure to deal with. My Dad is disabled and was in and out of hospital during the build up to his move, and in what was considered a tricky situation Williams and Donovan provided us with so much care and attention at all times; On the day of completion my Aunt and I were welcomed into their offices as we waited for keys to be handed in despite to obvious worries regarding coronavirus, and Mark has even asked after my Dad in the weeks following what was a successful move. Thanks Mark and the team.Tony Appleton, December 2020.
Tony · 21 January 2021 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Hi Tony, it was a real journey with your Dad, and we were delighted to be able to help him with his move. Please send him our very best wishes.
★★★★★ 5/5
FacebookI chose W&D based on the reviews posted by their previous customers. I needed a local agent to market the empty and very sad house that belonged to my Father who passed away early Covid.To be fair, we all know that it is possible to falsely boost your online rating, but I am happy to say that from Day 1 the team at W&D lived up to their rating and beyond.Courteous, attentive, sensitive, prompt are some of the words I would use to describe their service and let's not forget that they have had to operate throughout the period of Covid thus making everyone's life more challenging.
Andrew · 18 January 2021 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Hi Andrew, thank you for taking the time to leave such kind words for the team at Benfleet in the sale of your late father's property. Sending you our very best wishes.
★★★★★ 5/5
FacebookWe have purchased our new property via William & Donovan. The service has been AMAZING from point of contact. We have mainly dealt with Denise who has been attentive and informative throughout. We have had a lot of problems at the bottom of the chain and without Denise’s perseverance we honestly feel that the chain would have collapsed. We actually feel incredibly guilty that we didn’t actually sell via Williams & Donovan as the estate agent that we have used have fallen well below the standard of Williams and Donovan.We all heartedly would recommend Williams and Donovan.
Anna · 15 January 2021 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Good afternoon Anna, thank you for such a lovely review. It certainly was a long drawn out process but we got there in the end. Wishing you lots of happiness in your new home! 🏠
★★★★★ 5/5
FacebookThe team especially Denise has been so helpful over months of my father in law buying a property! It’s not been an easy ride but the help has been amazing! Thank you again fir your hard work
Natalie · 11 January 2021 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 9 January 2021 · Williams and Donovan Benfleet
Agent replied
Thank you Paul
★★★★★ 5/5
GoogleI cannot fault the agents Williams & Donovan. They were always available to give any help and advise on selling my home. I was always given feedback from all viewings so you were not left wondering. Once sold I dealt with Lynn who kept me up to date with regular updates on the progression of the chain and was on the ball to keep things moving. I would highly recommend all at W&D.
Rachel · 9 January 2021 · Williams and Donovan Benfleet
Agent replied
Hi Rachel, many thanks for taking the time to leave such a fantastic review. We're glad to hear that our service lived up to your expectations and wish you and Matthew well in your new home.
★★★★★ 5/5
FacebookWould highly recommend W&D Benfleet. From start to finish they were friendly and professional in what turned out to be a problematic sale. Thank you Lynn for all that you did to push this sale through and keeping us calm and informed at all times.
Vivienne · 6 January 2021 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Thank you for taking the time to leave this review, Vivienne, especially the kind words for Lynn, who we know always goes the extra mile to help our clients. With all good wishes to you and Paula.
★★★★★ 5/5
FacebookWould highly recommend W&D Benfleet. From start to finish they were friendly and professional in what turned out to be a problematic sale. Thank you Lynn for all that you did to push this sale through and keeping us calm and informed at all times.
Vivienne · 6 January 2021 · Williams and Donovan Hockley (69 Southend Road)
Agent replied
Thank you for taking the time to leave this review, Vivienne, especially the kind words for Lynn, who we know always goes the extra mile to help our clients. With all good wishes to you and Paula.
★★★★★ 5/5
FacebookI've recently moved into a lovely house in Ashingdon let by Williams and Donovan.I must say the lettings team were fantastic from first viewing to moving in.Val was very helpful in keeping me updated on progress and moving dates etc..An all round great professional service.Thanks guys.Lee Copsey
Copsey · 15 December 2020 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Lovely to hear some praise for our Hockley Lettings team, thanks Lee - hope you'll be happy in your rental property!
★★★★★ 5/5
FacebookI've recently moved into a lovely house in Ashingdon let by Williams and Donovan.
I must say the lettings team were fantastic from first viewing to moving in.
Val was very helpful in keeping me updated on progress and moving dates etc..
An all round great professional service.
Thanks guys.
Lee Copsey
Copsey · 14 December 2020 · Williams and Donovan Hockley (69 Southend Road)
Agent replied
Lovely to hear some praise for our Hockley Lettings team, thanks Lee - hope you'll be happy in your rental property!
★★★★★ 5/5
FacebookBought a new property and let my existing property out through them, incredibly helpful and efficient through the whole process. Always keeping me up to date with how things are progressing and worked closely with my, and the vendors, solicitor to get the transaction completed in good time.
Spencer · 30 November 2020 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 5/5
FacebookBought a new property and let my existing property out through them, incredibly helpful and efficient through the whole process. Always keeping me up to date with how things are progressing and worked closely with my, and the vendors, solicitor to get the transaction completed in good time.
Spencer · 24 November 2020 · Williams and Donovan Hockley (1 Woodlands Parade)
★★★★★ 5/5
FacebookWe've just completed our house move and Williams and Donovan were fantastic from start to finish. Whilst our property was on the market they kept us up to date with progress and discussed different options clearly that led to us selling in just over 4 weeks. The sales progression was excellent with Lynn being a great help in chasing those that needed chasing when it was needed to get things moving. Would highly recommend them as we are very pleased with the service we received.
Dave · 18 November 2020 · Williams and Donovan Hockley (69 Southend Road)
Agent replied
Hi Dave, thank you so much for your kind review, delighted to hear that Lynn looked after you so well and we all hope you'll be very happy in your new home. We'd be interested to hear your thoughts on Mio when you get a mo!
★★★★★ 5/5
FacebookI would highly recommend working with Williams and Donovan. I bought a bungalow early in the year and they kept in contact and chased my solicitors on a regular basis throughout the Covid lockdown. I was able to move as soon as the restrictions were lifted because they had made sure everything was in order during lockdown.
Very easy to to contact and friendly from the first viewing to the moment we picked up the keys.
We would happily sell and buy through them in future.
Natasha · 18 November 2020 · Williams and Donovan Hockley (69 Southend Road)
Agent replied
Hi Natasha, many thanks for your lovely review, it was a pleasure dealing with you and we all hope you'll be very happy in your new home.
★★★★★ 5/5
FacebookThe team at Williams and Donovan were fantastic while we were selling our house. They keep us up to date during the sale process and we’re always friendly to talk to.
Dominique · 18 November 2020 · Williams and Donovan Hockley (69 Southend Road)
Agent replied
Thank you for the kind review Dominique, just glad we got there in the end. Best wishes to you James and the family in your new home.
★★★★★ 5/5
FacebookFirst class team. Friendly and extremely helpful
I would recommend this estate agent to anyone. They
We’re recommended to me.
Thanks guys.
Janet · 18 November 2020 · Williams and Donovan Hockley (69 Southend Road)
Agent replied
Hi Janet, many thanks for your kind words of recommendation, thank you for letting us help you sell, we hope you'll be happy in your new home.
★★★★★ 1/5
FacebookAbsolutely awful from start to finish, worst letting agent I have used. I had to wait 4 months for an important repair, rude staff and completely inefficient. Never respond to calls or emails. They are useless, I am not one to leave bad reviews but I feel I had to warn people of the Hockley letting office - AVOID!
Lauren · 18 November 2020 · Williams and Donovan Hockley (69 Southend Road)
Agent replied
Hi Lauren,
I am sorry you feel that way as we pride ourselves on our customer service. Unfortunately, any delays regarding repairs during your tenancy in this case were the responsibility of the landlord and we cannot control the timescales in which th…See more
★★★★★ 5/5
GoogleExcellent service from start to finish. The team all worked to make it happen.
A · 15 November 2020 · Williams and Donovan Hockley (1 Woodlands Parade)
★★★★★ 5/5
GoogleWe've just completed our house move and Williams and Donovan were fantastic from start to finish. Whilst our property was on the market they kept us up to date with progress and discussed different options clearly that led to us selling in just over 4 weeks. The sales progression was excellent with Lynn being a great help in chasing those that needed chasing when it was needed to get things moving. Would highly recommended them as we are very pleased with the service we received.
Dave · 4 November 2020 · Williams and Donovan Benfleet
Agent replied
Hi Dave, thank you for your kind words! We were very pleased to be able to get you and Sarah sold and are delighted that we lived up to your expectations.
★★★★★ 5/5
GoogleAfter 25 years in Benfleet I decided to move to be nearer my family. I did some research and found Williams and Dovovan had the best reviews so I went with them. It was a difficult time because Covid 19 intervened and everything came to a standstill at one point. Williams and Dovovan went above and beyond to keep me informed of news relating to my conveyancing and even found me a new solicitor when my old one decided not to do conveyancing anymore after the lockdown ended. I would thoroughly recommend this company because they really go that extra mile and thoroughly deserve the excellent reputation they have.
Bonny · 4 November 2020 · Williams and Donovan Benfleet
Agent replied
Hi Bonny, thank you for such a superb review, which fully appreciates the complexities of the current day situation!
★★★★★ 1/5
FacebookAbsolutely awful from start to finish, worst letting agent I have used. I had to wait 4 months for an important repair, rude staff and completely inefficient. Never respond to calls or emails. They are useless, I am not one to leave bad reviews but I feel I had to warn people of the Hockley letting office - AVOID! (They replied with excuses as usual)
Lauren · 1 November 2020 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Hi Lauren,
I am sorry you feel that way as we pride ourselves on our customer service. Unfortunately, any delays regarding repairs during your tenancy in this case were the responsibility of the landlord and we cannot control the timescales in which th…See more
★★★★★ 5/5
FacebookI would highly recommend working with Williams and Donovan. I bought a bungalow early in the year and they kept in contact and chased my solicitors on a regular basis throughout the Covid lockdown. I was able to move as soon as the restrictions were lifted because they had made sure everything was in order during lockdown.Very easy to to contact and friendly from the first viewing to the moment we picked up the keys. We would happily sell and buy through them in future.
Natasha · 30 October 2020 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Hi Natasha, many thanks for your lovely review, it was a pleasure dealing with you and we all hope you'll be very happy in your new home.
★★★★★ 5/5
FacebookFirst class team. Friendly and extremely helpfulI would recommend this estate agent to anyone. They We’re recommended to me. Thanks guys.
Janet · 29 October 2020 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied
Hi Janet, many thanks for your kind words of recommendation, thank you for letting us help you sell, we hope you'll be happy in your new home.
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