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Williams and Donovan reviews in Benfleet and Hockley

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

879 reviews across 3 offices and 2 platforms

www.williamsanddonovan.com

Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 879 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.7 / 5

474

Reviews on Google

All 3 offices

Facebook logo

5.0 / 5

405

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Our offices

Williams and Donovan's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Williams and Donovan office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Facebook

We have purchased our new property via William & Donovan. The service has been AMAZING from point of contact. We have mainly dealt with Denise who has been attentive and informative throughout. We have had a lot of problems at the bottom of the chain and without Denise’s perseverance we honestly feel that the chain would have collapsed. We actually feel incredibly guilty that we didn’t actually sell via Williams & Donovan as the estate agent that we have used have fallen well below the standard of Williams and Donovan. We all heartedly would recommend Williams and Donovan.

Anna Β· 11 February 2021 Β· Williams and Donovan Hockley (69 Southend Road)

Agent replied

Good afternoon Anna, thank you for such a lovely review. It certainly was a long drawn out process but we got there in the end. Wishing you lots of happiness in your new home! 🏠

5/5

Facebook

My Dad, Aunt and I all dealt with Williams and Donovan in order to facilitate my Dad’s move just before Christmas. From the beginning, Mark Toomey and his colleagues were all highly professional, prompt, informative and a pleasure to deal with. My Dad is disabled and was in and out of hospital during the build up to his move, and in what was considered a tricky situation Williams and Donovan provided us with so much care and attention at all times; On the day of completion my Aunt and I were welcomed into their offices as we waited for keys to be handed in despite to obvious worries regarding coronavirus, and Mark has even asked after my Dad in the weeks following what was a successful move. Thanks Mark and the team. Tony Appleton, December 2020.

Tony Β· 11 February 2021 Β· Williams and Donovan Hockley (69 Southend Road)

Agent replied

Hi Tony, it was a real journey with your Dad, and we were delighted to be able to help him with his move. Please send him our very best wishes.

5/5

Facebook

I could not be happier with the service I was given. Outstanding W & D team from start to finish. I was updated after every viewing and when I sold the property I was kept informed every week with the progression of the sale. A special thanks to Mark and Lyn who always went the extra mile to make sure things ran smoothly. I would recommend these Estate Agents to anyone. πŸ₯°πŸ₯°

Debbie Β· 11 February 2021 Β· Williams and Donovan Hockley (69 Southend Road)

Agent replied

Hi Debbie, thank you for leaving such a lovely review. We hope you'll be very happy in your new home - please do stay in touch!

5/5

Facebook

Sold our house through Williams & Donovan Benfleet and at every point in the process found the entire team to be helpful, professional and knowledgeable. Lloyd gave us great advice on pricing and marketing our home and clearly had a strong knowledge of our area and was honest about what we could hope to achieve so we knew where we stood and could make realistic plans accordingly. Also, the pictures he took were incredible and we have no doubt got people through the door. Once we'd agreed a sale, Lynn was brilliant at chivvying along the chain to ensure we finally got into our new home. With the stamp duty holiday and Covid it's arguably even more stressful than usual to move house, but every step of the way the W&D team made things as hassle-free as possible and I wouldn't hesitate to recommend them.

Narin Β· 11 February 2021 Β· Williams and Donovan Hockley (69 Southend Road)

Agent replied

Hi Narin, thank you for taking the time to leave such a lovely review for our team at Benfleet. Great to see you appreciated the efforts of the whole team. Best wishes to you and Matt in your new home!

5/5

Facebook

W&D team are fantastic. Admittedly we did not sell through W&D, only purchased. Sales Mark showing us various properties, knowing what would best suit our requirements. Progression point Lynn was AMAZING effective communication in progression is paramount, Lynn delivers this so well allways keeping you in the loop. I would highly recommend this local estate agent

Jayke Β· 11 February 2021 Β· Williams and Donovan Hockley (69 Southend Road)

Agent replied

Hi Jayke, many thanks for your kind words, particularly about Mark and Lynn, who we know do an incredible job! Hope you'll be very happy in your new home!

5/5

Facebook

Professionalism, Quality, Responsiveness & Value. We asked RightMove for a valuation and met with five local Estate Agents, all of whom visited and appraised our property. 4/5 gave valuations of a similar level; the other was much lower. We had 4 agents to choose from but we went with W&D and would highly recommend them. Lloyd was very knowledgeable; he appreciated the extra things we had installed and how they would affect the valuation compared to other properties of the same size. By all means have a couple of valuations, but W&D were confident they could sell our home quickly and 4 days after going online we accepted an asking price offer so they were not wrong. We were very happy with the quality service they provided.

Lauren Β· 11 February 2021 Β· Williams and Donovan Hockley (69 Southend Road)

Agent replied

Hi Lauren, many thanks for taking the time to leave your review of the service you received in your recent house sale. We're glad to hear that Lloyd got things "spot on" for you, and hope you are settling into your new home now.

5/5

Facebook

Great service from start to finish. Always kept in close communication and made the process as smooth as possible. Would more than recommend

Adam Β· 11 February 2021 Β· Williams and Donovan Hockley (69 Southend Road)

Agent replied

Hi Adam, great to hear that you had such a positive experience! Thanks for taking the time to leave a review for us πŸ‘

2/5

Google

Lady i spoke to Seemed uninterested .wont be using again

David Β· 10 February 2021 Β· Williams and Donovan Benfleet

Agent replied

Hi David, I'm sorry that you felt that the lady you spoke to wasn't interested. We are experiencing an unusually high demand for rental properties and the property you enquired about had already been let. We do care, and if we get anything else please do get in touch and we will do our best to help you find a property.

5/5

Facebook

Trying to sell a property in such testing times was made so much easier with Williams & Donovan. From day one they showed efficiency in marketing our property to all communications. Denise Roberts from the Hockley office was just so helpful, honest and dedicated to seeing the smooth sale of our house. I can thoroughly recommend this estate agents. Many Thanks Denise

Nancy Β· 9 February 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Thank you for the lovely review and its been a pleasure helping you 😊

5/5

Facebook

Professionalism, Quality, Responsiveness & Value.We asked RightMove for a valuation and met with five local Estate Agents, all of whom visited and appraised our property. 4/5 gave valuations of a similar level; the other was much lower. We had 4 agents to choose from but we went with W&D and would highly recommend them. Lloyd was very knowledgeable; he appreciated the extra things we had installed and how they would affect the valuation compared to other properties of the same size.By all means have a couple of valuations, but W&D were confident they could sell our home quickly and 4 days after going online we accepted an asking price offer so they were not wrong. We were very happy with the quality service they provided.

Lauren Β· 7 February 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Hi Lauren, many thanks for taking the time to leave your review of the service you received in your recent house sale. We're glad to hear that Lloyd got things "spot on" for you, and hope you are settling into your new home now.

5/5

Facebook

W&D team are fantastic. Admittedly we did not sell through W&D, only purchased. Sales Mark showing us various properties, knowing what would best suit our requirements. Progression point Lynn was AMAZING effective communication in progression is paramount, Lynn delivers this so well allways keeping you in the loop. I would highly recommend this local estate agent

Jayke Β· 4 February 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Hi Jayke, many thanks for your kind words, particularly about Mark and Lynn, who we know do an incredible job! Hope you'll be very happy in your new home!

5/5

Google

Rating only, no written review.

Vicky Β· 4 February 2021 Β· Williams and Donovan Benfleet

Agent replied

Thank you Vicky!

5/5

Google

excellent service from all the team sold our property very quickly and kept us informed throughout would highly recommend them. Lynn done a great job dealing with the sale and purchess of another property kept us updated and chased where chase was needed in the chain many thanks. A very big thank you to all.

Peter Β· 4 February 2021 Β· Williams and Donovan Benfleet

Agent replied

Hi Peter, thank you for your taking the time to leave a review for us, delighted to hear that you were happy with the service you received. Best wishes to you and Linda in your new home.

5/5

Facebook

Sold our house through Williams & Donovan Benfleet and at every point in the process found the entire team to be helpful, professional and knowledgeable. Lloyd gave us great advice on pricing and marketing our home and clearly had a strong knowledge of our area and was honest about what we could hope to achieve so we knew where we stood and could make realistic plans accordingly. Also, the pictures he took were incredible and we have no doubt got people through the door. Once we'd agreed a sale, Lynn was brilliant at chivvying along the chain to ensure we finally got into our new home. With the stamp duty holiday and Covid it's arguably even more stressful than usual to move house, but every step of the way the W&D team made things as hassle-free as possible and I wouldn't hesitate to recommend them.

Narin Β· 30 January 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Hi Narin, thank you for taking the time to leave such a lovely review for our team at Benfleet. Great to see you appreciated the efforts of the whole team. Best wishes to you and Matt in your new home!

5/5

Google

Very professional throughout the whole process. We only had an evaluation and did not go further although felt as if we were in safe hands, especially Jack, who we spoke over the phone with and organised everything for us. Couldn’t recommend more

Oliver Β· 30 January 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

5/5

Facebook

Great service from start to finish. Always kept in close communication and made the process as smooth as possible. Would more than recommend

Adam Β· 29 January 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Hi Adam, great to hear that you had such a positive experience! Thanks for taking the time to leave a review for us πŸ‘

5/5

Facebook

I could not be happier with the service I was given.Outstanding W & D team from start to finish. I was updated after every viewing and when I sold the property I was kept informed every week with the progression of the sale. A special thanks to Mark and Lyn who always went the extra mile to make sure things ran smoothly. I would recommend these Estate Agents to anyone.

Debbie Β· 28 January 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Hi Debbie, thank you for leaving such a lovely review. We hope you'll be very happy in your new home - please do stay in touch!

5/5

Facebook

I recently bought a house in Benfleet, coming from out of the area by some way. W&D were great throughout the entire process, from initially arranging appointments and answering questions about the property and the area, to managing the buying process without a hitch. I would highly recommend their services and the people themselves. Thank you W&D!

Andy Β· 22 January 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Hi Andy, thank you for taking a moment to leave such a lovely review for the team. We hope you're settled in to the house now and enjoy living in Benfleet - welcome!

5/5

Facebook

My Dad, Aunt and I all dealt with Williams and Donovan in order to facilitate my Dad’s move just before Christmas. From the beginning, Mark Toomey and his colleagues were all highly professional, prompt, informative and a pleasure to deal with. My Dad is disabled and was in and out of hospital during the build up to his move, and in what was considered a tricky situation Williams and Donovan provided us with so much care and attention at all times; On the day of completion my Aunt and I were welcomed into their offices as we waited for keys to be handed in despite to obvious worries regarding coronavirus, and Mark has even asked after my Dad in the weeks following what was a successful move. Thanks Mark and the team.Tony Appleton, December 2020.

Tony Β· 21 January 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Hi Tony, it was a real journey with your Dad, and we were delighted to be able to help him with his move. Please send him our very best wishes.

5/5

Facebook

I chose W&D based on the reviews posted by their previous customers. I needed a local agent to market the empty and very sad house that belonged to my Father who passed away early Covid.To be fair, we all know that it is possible to falsely boost your online rating, but I am happy to say that from Day 1 the team at W&D lived up to their rating and beyond.Courteous, attentive, sensitive, prompt are some of the words I would use to describe their service and let's not forget that they have had to operate throughout the period of Covid thus making everyone's life more challenging.

Andrew Β· 18 January 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Hi Andrew, thank you for taking the time to leave such kind words for the team at Benfleet in the sale of your late father's property. Sending you our very best wishes.

5/5

Facebook

We have purchased our new property via William & Donovan. The service has been AMAZING from point of contact. We have mainly dealt with Denise who has been attentive and informative throughout. We have had a lot of problems at the bottom of the chain and without Denise’s perseverance we honestly feel that the chain would have collapsed. We actually feel incredibly guilty that we didn’t actually sell via Williams & Donovan as the estate agent that we have used have fallen well below the standard of Williams and Donovan.We all heartedly would recommend Williams and Donovan.

Anna Β· 15 January 2021 Β· Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Good afternoon Anna, thank you for such a lovely review. It certainly was a long drawn out process but we got there in the end. Wishing you lots of happiness in your new home! 🏠

5/5

Facebook

The team especially Denise has been so helpful over months of my father in law buying a property! It’s not been an easy ride but the help has been amazing! Thank you again fir your hard work

Natalie Β· 11 January 2021 Β· Williams and Donovan Hockley (69 Southend Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Williams and Donovan

Which Williams and Donovan office has the most reviews?

Benfleet has the most, with 442 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 397.

Where are the Williams and Donovan offices?

The three Williams and Donovan offices, by town:

Has Williams and Donovan won any awards?

Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.

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