Trusted Agent profile · Essex

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Williams and Donovan reviews in Benfleet and Hockley

4.9

★★★★★ Excellent

879 reviews across 3 offices and 2 platforms

www.williamsanddonovan.com

Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 879 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.7 / 5

474

Reviews on Google

All 3 offices

Facebook logo

5.0 / 5

405

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Our offices

Williams and Donovan's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Williams and Donovan office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Facebook

My partner and I recently completed the purchase of our first property through Williams and Donovan. During our property search, W&D kept us updated with new listings and possible properties of interest as soon as they were being listed. Through countless viewings and phone calls we finally found our perfect match.After offer acceptance the level of contact, advice and friendly approach was second to none, with a special mention to Paul Dunne.Through what is a daunting but exciting experience, it was made smooth and effortless.We would definitely recommend Williams and Donovan to friends and family and trust their balance of friendly but professional approach will be as good for others.Thank you Williams and Donovan.

Marcus · 9 November 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 30 September 2023

Thanks for feedback Marcus. It’s always great to hear our customers experience. We’ll pass your comments onto Paul and the team. Enjoy your new home

5/5

Facebook

My partner and I recently completed the purchase of our first property through Williams and Donovan. During our property search, W&D kept us updated with new listings and possible properties of interest as soon as they were being listed. Through countless viewings and phone calls we finally found our perfect match.

Marcus · 9 November 2021 · Williams and Donovan Hockley (69 Southend Road)

5/5

Facebook

Good service and prompt response to calls and questions answered satisfactorily. Friendly staffI would recommend my friends and family to Williams & Donovan

Ian · 5 November 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 30 September 2023

Thanks for your feedback Ian, it’s great to hear that you’d recommend us to family and friends. We’ll pass your comments onto the team

5/5

Facebook

Professional service throughout. Definitely from me. Lynn Beard the Sales Progressor was outstanding and kept me sane throughout the whole process. Thanks for a great experience

Paula · 5 November 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 30 September 2023

Thanks for your kind words Paula, we’ll be sure to pass your comments onto Lynn and the team

5/5

Google

Being first time buyers me and wife were not sure of all the processes and information that we needed to know but Mark & Lynn reassured us and explained to us in a calm and polite manner what was needed and what they can do for us. We have been kept up to date frequently with every update about our mortgage. Thank you to Mark & Lynn for their professional manner, always being available on phone and email and for the advise and support they provided.PositiveResponsiveness, Quality, Professionalism, Value

Salha · 25 October 2021 · Williams and Donovan Benfleet

Agent replied

Hi Salha, thank you very much for taking the time to leave your review. We're glad to hear that you were happy with the service and that Mark and Lynn looked after you so well. Good luck in your new home!

5/5

Facebook

Williams & Donovan supported us in buying and selling our home earlier in the year. In what was a very complicated purchase they were great. Always pushing the sale/purchase along as best as they could. When the sale reached a point things were not moving forward they never minded the frequent calls chasing for updates and looking to try and move the sale/purchase along. All of them were great but special thanks go to Paul and Tom.

Michael · 21 October 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 30 September 2023

Hi Michael, thank you for your kind review. Hope you are settled in your new home!

5/5

Facebook

Williams & Donovan supported us in buying and selling our home earlier in the year. In what was a very complicated purchase they were great. Always pushing the sale/purchase along as best as they could. When the sale reached a point things were not moving forward they never minded the frequent calls chasing for updates and looking to try and move the sale/purchase along. All of them were great but special thanks go to Paul and Tom.

Michael · 21 October 2021 · Williams and Donovan Hockley (69 Southend Road)

5/5

Facebook

Williams & Donovan were super helpful during the purchase of our property. Especially Mark Toomey, nothing was a problem and always kept us updated. Would use again

Katie · 30 September 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 30 September 2023

Thanks for your review Katie, we’ll pass your comments onto Mark and the team Enjoy your new home

5/5

Facebook

Williams & Donovan were super helpful during the purchase of our property. Especially Mark Toomey, nothing was a problem and always kept us updated. Would use again

Katie · 30 September 2021 · Williams and Donovan Hockley (69 Southend Road)

5/5

Facebook

Although we used a different estate agent for the sale of our house, William and Donovan were outstanding throughout the entire process of our purchase. All members of the team would bend over backwards to help us out, I highly recommend them!

Luke · 2 September 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 30 September 2023

Thanks for your feedback Luke Enjoy your new home

5/5

Facebook

Could not have asked for a more helpful, professional and friendly estate agent to see us through buying our first home. Outstanding service, Denise and Paul really went above and beyond - having supported both us and the sellers to get our purchase over the line! We will absolutely be looking to use them again when the time comes.Shout out to Jack as well, for conducting the first viewing where we fell in love with the place, very honest and open about the quirks as well as the positives!

Tim · 2 September 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 30 September 2023

Hi Tim, thank you for such a great review. We are so glad that you finally got in to your first home. Wishing you both lots of happiness for the future.

5/5

Google

What a journey but we finally got to exchange yesterday thanks to the help from Paul and all the team.After not moving for over 30 years we knew nothing about the process of buying and selling but where talked through every stage. Paul was very kind and reassuring and that helped so much through all the Covid times and especially yesterday, thank you so much to you allPositiveResponsiveness, Professionalism

Karen · 28 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

5/5

Google

Would highly recommend williams and donovan hockley sales office, our home was sold within four days of James visiting and listing our details. A special thanks to Denise, she helped us every step of the way, especially chasing solicitors, and made the whole process as painless as possible. Many thanks.PositiveResponsiveness, Professionalism

Leslie · 28 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 27 August 2023

Thank you so much for your kind review & it was a pleasure to assist you. I hope you have both settled into your new home 🏡 …

5/5

Google

Williams & Donovan completed the sale of my late Grandfather's property. They helped my Mum, unconditionally, especially Tom Revell and Denise Gibb, who went above and beyond to make this whole process as smooth as possible. We would recommend Williams & Donovan to anyone looking to buy or sell a home.PositiveQuality, Professionalism, Value

Luke · 28 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Thank you so much for your kind and heartfelt review, it was our pleasure to assist your Mum with the sale and glad all went through smoothly. We gratefully appreciate your wonderful feedback and recommendation. Do let us know if we can help you again in the future.

5/5

Google

Denise at Williams & Donovan has been a true hero when helping with our house purchase. Kept us informed throughout the process and nothing was too much trouble. I sent emails and called quite a lot as i was really pushing to get us moved asap but she was great and had a big help. A+PositiveResponsiveness, Quality, Professionalism

Simon · 28 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 27 August 2023

It was a pleasure to help you with the purchase of your new home & I hope that you have settled in well 😀 If ever you require our services please do not hesitate to call us x …

5/5

Google

I wanted to sell an investment residential property and was referred to Williams & Donavan by a Family member who has had a good experience. From the first appointment through to completion of the sale ( Wednesday 14th June '21 ) , I have been kept in touch with progress by Denise ,and in her absence Paul. Even to the extent that they chased my own solicitor when he was a tad slow! A very professional Team which gave me confidence in the sales process and I wholeheartedly recommend themPositiveProfessionalism

Denis · 28 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 27 August 2023

Thank you Denis for your kind review & it was a pleasure for myself & Paul to be able to assist you with the sale of your property. If ever you require our services again please feel free to contact as any time.

5/5

Google

I'd 100% recommend Paul and Williams and Donovan, five stars! We were buying a house where Paul at Williams and Donovan was the estate agent, for the house we were buying. Even though he wasn’t technically my estate agent, he always took my calls when I checked in for an update on the transaction. Paul answered my emails promptly and most importantly his proactive chasing up and down the seven-house chain, ensured the sales went through. I'm sure that without Paul, the chain would have collapsed and we wouldn’t be in our dream house!PositiveResponsiveness, Quality, Professionalism, Value

Richard · 28 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied · 27 August 2023

Thank you for your amazing Richard, fantastic to hear - we've passed on your kind words to Paul. We hope you have settled in well and are enjoying your new home🏡 …

5/5

Google

We are so impressed with the professional and personal service that Denise has given us. What is possibly the most stressful time in moving home, Denise has gone over and above in her management of our house purchase by constantly keeping us informed every step of the way to completion. Her regular updates and calming manner has kept us both sane and calm, which makes all the difference. Having a true professional on board at times like this is invaluable. We believe that Williams and Donovan, AKA Denise Gibb are the guys to undertake your house move. Great job guys! Keith and Janice Harvey.PositiveResponsiveness, Quality, Professionalism

Janice · 28 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

5/5

Google

We used W&D to sell our house and they were also the agent for the property that we bought. From start to finish we found W&D offered an excellent service. Tom valued our house and offered some great advice and insight which we followed and it really paid off. Denise in the sale progression team was exceptional. She kept us updated every step of the way and even phoned us to tell us when there was no news. Honestly we felt like Denise really had our back throughout the process which meant that we wouldn't hestiate to use use her and W&D again in the future. I would highly recommend W&D Hockley to everyone thinking of selling their home. They offer a second to none faultless professional service. Good work team!PositiveResponsiveness, Quality, Professionalism, Value

Jo · 28 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

5/5

Google

The team at Williams & Donovan have been great from start to finish. This is the second time we’ve used them on a property sale and can’t speak highly enough of them. From the approach to pricing our property through to getting us viewings and managing the process they’ve been first class. Highly recommend considering them if you are looking to sell or buy.

David · 27 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

5/5

Google

Highly recommended - the way estate agents should be! I have recently bought a house through Williams & Donovan in Hockley. The experience was a pleasure from start to finish. James Williams is an excellent agent - friendly, personable and knowledgeable. He took the time to find out what we really wanted from our new property and was always at the end of the phone with any questions that we had. Over and above other estate agents in the area, the team at Williams & Donovan give the personal, bespoke touch, a rare find. We never felt like ‘just another buyer’, they really do care about your move.

Alastair · 27 August 2021 · Williams and Donovan Hockley (1 Woodlands Parade)

Agent replied

Thank you Ali for your kind review & it has been a pleasure to assist you. We hope that you have settled well into your new home.🏡 …

5/5

Google

It was clear from the very beginning we was in safe hands using williams & Donovan to sell our family.home: Mark was very helpful and knowledgeable and an absolute pleasure to deal.with I cannot recommend.and thank him enough any query was dealt with in a timely manner and nothing was too much trouble. You wont find a better service than Mark and his team in the Benfleet Branch

Daniel · 27 August 2021 · Williams and Donovan Hockley (69 Southend Road)

Agent replied · 27 August 2023

Hi Daniel, thanks so much for your wonderful review, that's fantastic to hear. Thank you for your fantastic feedback for Mark we have passed on. Much appreciated and let us know if we can help again one day!

5/5

Google

Very friendly nice people they done a very good job in a busy and difficult period over the past few months thanks .all the best in the futurePositiveResponsiveness, Quality, Professionalism, Value

Mark · 25 August 2021 · Williams and Donovan Benfleet

Agent replied

Hi Mark, many thanks for taking the time to leave a review for the team, delighted to hear you were happy with the service you received. Best wishes to you both in your new home!

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Questions about Williams and Donovan

Which Williams and Donovan office has the most reviews?

Benfleet has the most, with 442 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 397.

Where are the Williams and Donovan offices?

The three Williams and Donovan offices, by town:

Has Williams and Donovan won any awards?

Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.

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