Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotExceptional services
Becky and Team(Horley) have been very professional throughout the whole process. Helped us many a times with providing clarifications and also in proactively reaching out to all parties involved; vendor, solicitors, etc.. In our experience their services are extremely reliable than other estate agents with whom we also had contacts during the whole house purchase process that lasted almost 4 months. We are extremely grateful to the team who helped us secure our home and would highly recommend to anyone considering their services.
Susan · 30 October 2021 · White & Sons Oxted
Agent replied · 22 October 2024
Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. So pleased we could help secure your home.
★★★★★ 4/5
GoogleRating only, no written review.
Roshan · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you very much.
★★★★★ 5/5
GoogleRating only, no written review.
Debbie · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave a star rating. Much appreciated.
★★★★★ 5/5
GoogleWell my perceptions of estate agents has completely changed thanks to Jackie Nathan - brilliant to deal with, cannot recommend highly enough.PositiveProfessionalism
Jo · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
So pleased to read your comments and to know we have exceeded expectations. Thank you for taking the time to leave a review, much appreciated.
★★★★★ 5/5
GoogleWould definitely recommend White & Sons Estate Agents. The team are very friendly and Edward was so helpful with the purchase of my first flat. Thank you!
Issy · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you very much for taking the time to leave a review. We are so pleased we could make your first purchase such a positive experience.
★★★★★ 5/5
GoogleGreat service from Mike and Edward. They successfully sold our home for a good price and in a difficult period for the market. Professional and hard-working throughout the process. Highly recommended!!PositiveResponsiveness, Quality, Professionalism, Value
Matthew · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for your recommendation, this really means the world to us. Really pleased your house sale was a positive experience during a difficult time. Thank you for choosing White & Sons.
★★★★★ 5/5
GoogleI can't fault the experience - from my first viewing to collecting the keys.
Very open and honest throughout; always responsive and informative with updates; clear communication; friendly and approachable.
It was a bumpy journey (as buying a property can be), but Jackie and team were on it with us. Thank you!PositiveResponsiveness, Quality, Professionalism
Donna · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave such a wonderful review, we really appreciate you taking the time to do this. Really pleased we were able to smooth out some of those bumps for you.
★★★★★ 5/5
GoogleWell! There are estate agents and estate agents
After a nightmare experience with 2 estate agents who both offered apauling services we decided to go with White and Son. From the offset they were corteus ,professional and most professional. The communication was second to none ,Edward Leer was in particular most helpful and we would like to thank you allPositiveResponsiveness, Quality, Professionalism, Value
Stephen · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you very much for your extremely kind words. We are so pleased that we were able to restore your faith in Estate Agents. Edward is brimming with pride. Thank you for choosing White & Sons.
★★★★★ 5/5
GoogleWe cannot thank Edward enough for his assistance with the sale of our property under very unusual circumstances, given we were in a global pandemic and we were also relocating overseas. He made sure that everything ran very smoothly and updated us along the way and always kept us in the loop.
A huge thanks to him and everyone at White & SonsPositiveResponsiveness, Quality, Professionalism, Value
Jon · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you very much for taking the time to leave such a lovely review. We are so pleased we were able to help you sell and relocate. Thank you for choosing White & Sons.
★★★★★ 4/5
GoogleWhat I liked the most is that i was able to contact Edward ( who was dealing with the sell) any time. He was very proactive and very helpful in every stage of the process, dealing with solicitors and other parties involved. In my view Edward and White and Son as a whole agency deserved the highest commendation.PositiveResponsiveness
Ireneusz · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave such a positive review, this is very much appreciated. We are so pleased you found our trademark proactive approach so helpful. Thank you for choosing White & Sons.
★★★★★ 5/5
GoogleGreat work from Edward Leer at White & Sons Reigate who helped us secure our new home. Edward was very responsive throughout the whole process and helped us navigate various issues arising from our solicitors. Highly recommended.PositiveResponsiveness, Quality
Jordan · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, this is very much appreciated. So pleased we could help secure your new home and that Edward was pivotal in navigating those hurdles. Thank you too for the recommendation.
★★★★★ 5/5
GoogleWe want to say a huge thank you to all the team at Reigate, and especially to Mike who handled our property sale with superb professionalism. Mike was always calm and attentive, had exceptional attention to detail and advised us well on our onward purchase. Highly recommended.Thank you!
Angela · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave such a wonderful review, this has really put a spring in Mike’s step. It’s our absolute pleasure to help you, thank you for choosing White & Sons to sell your property.
★★★★★ 5/5
GoogleI would like to thank both Ross and Justin for their consummate professionalism in bringing our Residents Association into the 21st century. We couldn't have managed without them both, as well many others in the Block & Estate Management department over the years. The roof replacement project was well managed and a huge success and I wouldn't hesitate to recommend them to anyone in future.PositiveResponsiveness, Quality, Professionalism, Value
Ian · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for your extremely kind words of support. The Block Management team were delighted to read your comments.
★★★★★ 5/5
GoogleMy previous experience of using estate agents had been a bit of a horrow-show, so this time rather than using huge companies whose sole business model is achieving commission but never looking out for their customers when it really mattered , I decided to appoint a more local company based in Reigate who understood their local demographic and the needs and stresses of local customers and who had carved very close partnerships with local Solicitors, Surveyors and whose priority was to put their customers first and sales commission afterwards. So I chose White & Sons of Reigate. From the outset, Whites' senior consultant, Jackie Nathan who came to value our house demonstrated nothing but experience, professionalism , friendliness, confidence but it was her openness and honesty that shone through as someone we could trust to deliver. And boy did she deliver. Without us ever having to prompt, she regularly phoned us with updates and chased any issues away with ease. I even received an update by email from her one night at 9o'clock in the evening ! How good is that ! Which demonstrated beyond anything else to me, just how much she cared about reducing our stress and to reassure us that she was working tirelessly to resolve a problem, which off course, she did. Her talent, ability , professionalism and customer commitment was further recognised halfway through our sale by the news that she had been promoted to Assistant Branch Manager - No surprise there at all to us and extremely well deserved - Also during our sale , they had a new branch manager join their team, which you might have thought would be disruptive and cold have undermined their service. Not in the slightest. The new branch mgr, Richard Chaffe hit the ground running and who personally covered for Jackie whilst she was on holiday by providing solid support to us with updates chasing solicitors, surveyors, etc. We can't thank him enough. A business is only as good as its staff and Whites are served by people like Jackie and Richard who make a REAL DIFFERENCE, so our thanks reach out to you both and your team including Edward for giving such fantastic service , support and friendship during a very stressful time which included the stamp duty holiday and all of the pressure that came with it. Put simply, we would urge EVERYONE to use White and Sons Reigate, its as simple as that.PositiveResponsiveness, Quality, Professionalism, Value
John · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave such a wonderful review, we were so proud to read your comments. We strive to ensure, that as a local company, we help local people in a way that is supportive and positive, so reading your extremely kind words reinforces that we are achieving this. Thank you once again for leaving such a detailed review, glad we were able to help you.
★★★★★ 5/5
GoogleJackie Nathan at White & Son’s Reigate Branch is always a pleasure to deal with. She’s supportive and reassuring and gets things done efficiently and cheerfully. Her knowledge & understanding of the property market and the local area is second to none. I wouldn’t hesitate in recommending her to a friend.PositiveProfessionalism
Louise · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you very much for your extremely kind words. These have certainly put a spring in Jackie’s step today.
★★★★★ 5/5
GoogleWe are 100 % happy with the efficient, professional and diligent service that Whites provided when we sold our house in Doods Road, Reigate. All advice was sound and reassuring. Mike was fantastic at keeping everyone up to date and maintaining a calm, efficient and professional service finding solutions to the complex problems we encountered.
Anne · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Really pleased you were so happy with our service. Mike was so happy to read your extremely kind words of support. Thank you for choosing White & Sons to sell your home and for taking the time to leave such a wonderful review.
★★★★★ 5/5
GoogleI would highly recommend the services of White & Sons Block & Estate Management department! Justin, Ross, Rory and the whole team have consistently provided our Residents Association with the support and advice we need on a wide range of areas. They have kept things functioning smoothly and efficiently, and I'm really grateful for all their help over the years.PositiveResponsiveness, Quality, Professionalism, Value
Andrew · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave such a positive review. The Block team are absolutely brimming with pride after reading your comments. Thank you.
★★★★★ 5/5
GoogleWhite & Sons were the agent for the house we were buying. We had numerous issues along the way (nothing to do with White & Sons) and I can honestly say I don’t think we would have completed if it wasn’t for them being proactive, dealing with the issues as they arose (even though it shouldn’t have fallen to them) and eventually pushing this sale through. We would without hesitation use them again.PositiveResponsiveness, Professionalism
Susan · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Really pleased we were on hand to help your sale through to completion. Experience has taught us that proactive communication, on both sides, really does result in more positive outcomes. Glad all went well for you, we would be delighted to help you again in the future.
★★★★★ 1/5
GoogleI recently viewed a house in Reigate through White & Co, Reigate. I really loved the house and requested the advise from the agent as to the best way for me to proceed. I was told to offer full asking price of 850k which I did and I was told that there were no other offers on the table.
Within half an hour of leaving the viewing, I was told someone had matched my offer. Therefore, I asked if I should increase my offer and was told no and to wait until the following morning when the vendor would make his decision. I knew that I was in a strong, favourable position to proceed with the purchase of this property immediately, so I had hoped that this would go in my favour.
I rang Richard at White & Co first thing the following morning and once again I was advised not to increase my offer. At midday, I received a call from Richard to be advised that the vendor had accepted the other purchasers offer of 850k because the vendor and the purchaser knew one another. Richard then told me that even if I increased my offer by 20-30k the vendor would not proceed with me, despite my increased difference in the accepted offer price.
The web of deceit unfolded before my eyes when I received an email from a local conveyancing solicitor, requesting to assist with the purchase of the house. The form the solicitor provided confirmed an accepted offer price of 880k and had all my personal details on it, which were provided by Richard at White & Co. They had accidentally provided the solicitor with my details instead of the other buyer.
Not only was this a major GDPR breach but they lied to me about the other sellers offer, didn't give me the chance to represent an increased offer and they were not acting in the best interest on behalf of their seller. I was unable to purchase this property because of their dishonesty and deceit and they embarrassed the local solicitor who were now involved in their underhanded practise.
My only advise, if you are a buyer or seller, avoid White & Co.NegativeProfessionalism
Simon · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
We are obviously disappointed to read your review. The point you raise about GDPR is now in the hands of our Data Controller, who will be responding to you in accordance with the relevant guidelines. We understand you are upset at being the unsuccessful bidder for this property and we wish you well with your future property search.
★★★★★ 5/5
GoogleWe had an exceptional experience with the team at the Reigate branch - but a huge shout out to Jackie Nathan who was our main contact. Jackie was very supportive - gave good advice and struck the right balance with communication. We would have no hesitation in recommending White and Sons.PositiveProfessionalism
Joanna · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave such a positive review, this really has made a great start to the week. The highest accolade we could ask for is a recommendation of our services, so we are extremely happy to read your comments. Thank you once again.
★★★★★ 5/5
GoogleVery professional and helpful service from Jackie and all the team at the Reigate office. From valuation through viewings, offer acceptance, exchange and completion it was an absolute pleasure to deal with White's. What could have been a difficult sale was made smooth and easy by Jackie's responsive, can do attitude. Very highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, this is very much appreciated. Really pleased that the team smoothed the way with your transaction and left such a positive impression. Thank you for the recommendation and for choosing us to help.
★★★★★ 5/5
GoogleFantastic agent, thank you in particular to Jackie.
They couldn't do enough to help us with the sale of our property, they also dealt promptly with any issues we had further up the buying chain. A polite, hard working group of staff that were always available to offer advice and help us throughout the process.
We had been on the market last year in an attempt to sell and found that the other agents in our area were keen to keep the sale price low for a quick turn around - It seemed like they were operating on a 'get them in, get them out' routine. With White and Sons it felt like they cared much more about helping us achieve the best price we could, as well as making sure we had a solid buyer that would not be a liability once the conveyancing process started.
I would happily recommend them... and that's not something I could say about other agents I've had dealings with in the past.PositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for talking the time to leave such a detailed review, this is very much appreciated. Your recommendation is the highest accolade we could ask for. Thank you for choosing White & Sons to sell your property.
★★★★★ 5/5
GoogleJackie Nathan from White and sons was extremely professional while being very friendly and helpful at the same time.
Her read of the market and valuation were spot on. We originally thought the valuation was high, but the house sold quickly for a fair price. We’re so glad we chose her and White and sons.
If Jackie wasn’t available White and sons put us through to someone that could help immediately, so all around very happy with White and sons.PositiveResponsiveness, Quality, Professionalism, Value
Julian · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you for taking the time to leave such a wonderful review, this is very much appreciated. We are so pleased you were happy with our service and Jackie is extremely proud to read your kind words of support. Thank you for choosing White & Sons.
★★★★★ 5/5
GoogleWe have finally managed to buy a nice cottage in Reigate after 9 months of disappointments. This was largely down to the excellent service we received from the White's Reigate Office - and Richard Chaffe in particular.
We had earlier tried to buy 5 properties before we were contacted by Whites regarding the sale of the cottage. They were immediately sympathetic to our situation and provided us with moral support as well as excellent professional services.
The key difference from other Agents was that Whites worked with both vendor AND the buyer to get the deal over the line against a tight deadline. No request was too much trouble.PositiveResponsiveness, Professionalism
Mike · 24 October 2021 · White & Sons Reigate and Banstead
Agent replied · 23 October 2024
Thank you very much for leaving such a wonderful review. We are so pleased we were able to help eradicate 9 months of disappointment. We find that proactive communication between all parties does really make a difference. So pleased you are finally in your nice cottage and that we were part of that process.
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