Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 1/5

Google

I own two apartments in the same development, managed by Urbanbubble on behalf of the freeholder.Last year I discovered that Urbanbubble have been billing my Service Charge at a higher percentage than that specified in my Lease.They accept this is the case. They refuse to refund the monies they have overcharged me, for the years I have owned the apartments( six and seven years respectively). I have gone through their complaints procedure, but their position remains the same. They did assure me that I would be charged the correct percentage share in future. Since then I have received two Service Charge Invoices, for each apartment.I have been overcharged on each. I have asked them to send me amended invoices, but have heard nothing. Their level of customer service is unacceptable. I will be making a further complaint. I would urge anyone who owns an apartment, managed by Urbanbubble, or is in the process of buying one, to carefully check that the Service charge billed, correlates with the percentage specified in your Lease. If you find the Service Charge has been overcharged, I wish you luck in trying to resolve it, you'll need it!

Jeannette · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Since buying our flat in 2017 we have been very satisfied with Urban Bubble in their management of the building, communications and in dealing with any issues that have cropped up. However it is the property team’s efforts in dealing with the fire safety issues discovered following the Grenfell fire that we have been most impressed by. The property team have worked tirelessly on behalf of the leaseholders with professionalism and commitment to apply for and successfully secure funding from the government’s Building Safety Fund for the remediation works needed. It was such a relief to hear that the application had been successful and we are immensely grateful to Gemma and Kaleb in particular for all their hard work and dedication.PositiveProfessionalism

LINDA · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

It is still very early days for us working with Urban Bubble, but so far within just 8 days of taking over the management of 2 properties for us, they have managed to get the builders to complete remedial action on 3 jobs that our previous management firm had failed to get completed in 6 months. Looking forward to a long lasting and productive partnership.

Richard · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Throughout the entire process they have worked quickly and tirelessly to secure the funding necessary to enable the work to be done. During an extremely stressful and worrying time for all leaseholders they have consistently kept us notified. Explaining clearly and precisely at what stage they were at and how it was progressing. A thoroughly professional job by all concerned, thank you.

Craig · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Corrupt. Do not use this organisation under any circumstances. Would not let me move into my property because my mother's manager did not email back to confirm she worked there, despite me providing: proof my parents owned their house, proof that I had sufficient funds to cover the entire renting period, proof my parents had sufficient funds to cover the entire renting period, proof that I had an income whilst I would be living there (PhD stipend). Staff were rude, defensive and did not return my deposit.

Matthew · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Worst management company EVER. They do not send service charges statements to the landlords via email or the correspondence address we ask for the statements to be sent. No response most of the time when you e-mail and the first we hear about service charges will be from their lawyers (along with a late payment charge and legal fees). They then claim to not be able to discuss their file because it was with the lawyers. Absolutely appaling behaviour and complete rip off of landlord due to their poor management.

Heng · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

nice flats but worst property management I've ever seen. unprofessional, incompetent, non-responsive- with no exception! Edit: I've tried to contact your office via phone (mail box), email ( no reply) and ticket form (also no reply) for four weeks. It took you 4 hours to respond to a negative review online. Thanks for making my point Edit2: Unbelievable. You have all my contact details yet my actual issue seems to be shrouded in some sort of magical mist. This is not maintenance or landlord related, all I'm trying to do is change my contact email address so, you know, you can contact me and I can PAY RENT! Edit3: I'm back with yet another example of the total lack of customer care. Negative reviews seem to get their attention rather than the 3 emails I've sent them directly so maybe this one finally gets someone to look into me being over charged for rent. I wish there was an option to award negative stars because I fell like 1 star is still a bit of flattering here Edit4: Took weeks to get the deposit back :(

Christoph · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

URBAN TROUBLE Wish I could give zero stars. The whole of Nuovo building Ancoats has had x5 power cuts to the whole building in the last month. This last time we have had no power, hot water or heating for over 24 hours. Poor communication as to what is actually happening. Keep telling us everything is fine and fixed while we sit in the dark. Residents have had to cancel work if they work from home. Unable to shower or cook. Absolutely no idea what is going on and whether it continues. Had to keep battery packs charged just in case the power goes out again. Stay away. Shocking company.

Devi · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I would like to thank Urban Bubble for the excellent service since they took over the Management Contract for City Point 2 in Manchester. They have excelled with a high quality and professional service. In addition the Management of the very complex Fire Safety issues and their handling of the claim for funding from the Government Safety Fund has been exemplary. Many thanks.

Paul · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

UB worked tirelessly on our cladding issues/funding application over the last couple of years and we recently got the positive result we all wanted. We were clearly kept updated during the process and I had every confidence they were fighting our corner/exploring every option for us, on a matter of great importance/complexity. Can't thank them enough for all their hard work and I look forward with working with them over the coming years, as they continue to manage our block.

George · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

We have spoken to Kyia a few times about different things I've always found you so helpful and friendly as well able to take ownership of issues and see them through to the end. Admirable traits that not everyone has especially during the busy times your office had experienced over the last year! I really appreciate that you turned a complex scenario into something achievable and simple, it was probably way more complex behind the scenes but to us as customers it was very smooth.

Luke · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I have lived in Advent 2 for about a year now and one thing which I have found to be absolutely exemplary is the service provided by Nick, who is the building service assistant. Nick goes above and beyond to try and help, even when it was not part of his role. Even if he has been unable to help, he will always point me in the right directions as to who I need to speak to. He is very polite, friendly and very professional.

Mohammed · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Urban Bubble are the worst company I had had the displeasure of having to deal with. Never buy or rent if they are involved at all. We have owned a flat in a building owned and managed by them for 3 years. They take absolutely no care over the building what so ever and regularly fail to complete routine maintenance, while service charges increase. Their lack of maintenance led to a leak which destroyed our main bathroom, living room floors and caused thousands of pounds of damage. They refused to help cover this in anyway, even though it was proven to be entirely their fault. They are slow to respond and show absolutely no care to the people in their buildings in the slightest. I would rather the building were managed by Michael Scott, at least it would be funny then. EDIT: In response to urban bubbles comment below. The leak was fixed by our contractors at a cost to us because you took days to respond and the leak was flooding the bathroom. The proof they provided that maintenance was carried out was "their word", no reports or anything tangible. I have been in contact with the insurance company and because the damage is due to poor maintenance by urban bubble the excess is £15,000 which is much more than the repairs cost so is pointless. I have made this clear in emails to urban bubble. I have been through their complaints procedure and there has been no offer of compensation to help cover the damages or even the work we had to do to fix the building leak ourselves. I will not communicate with urban bubble over the phone because there is then no proof as to what they say, I would recommend everyone do this. If urban bubble wish to contact me about this they are welcome to email me.NegativeResponsiveness, Quality, Professionalism, Value

Jacob · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

Our flat building is kept relatively clean, though more thorough work to touch up old paint jobs would be good. I also haven't complained about this though so maybe I expect too much for them to do something nobody has mentioned. Ste is always friendly and delivers meter readings fairly promtply.

Tom · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Really happy with Mark from urbanbubble and how he looks after the flats on Georgia Avenue. Is always really helpful and quick to resolve any issues we may have. Even goes out of his way to let us know when he's going on leave and how to get in touch if anything needs attention while he is away.

Lachlan · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I bought my flat in 2016 and I have always been appreciative of Urban Bubble representatives level of communication. But it was not until we found out (unfortunately) in 2019 that our building was one of 1000’s affected by the UK cladding scandal just how good a building management company they were. They have been honest and forthcoming with information throughout this time, they have worked tirelessly on behalf of leaseholders to ensure we were in the best position possible and because of there hard work we were able to get 100% funding from the UK building safety fund. The team at Urban Bubble care about the people who live in our building and it really shows. I will sell my flat one day but if I buy another I hope Urban Bubble are the management company!PositiveProfessionalism

Joey · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Don't rent with them, no matter how nice the flat is! I recently moved in to a flat managed by them in a building managed by them and there have been never ending problems and getting hold of anyone to help is impossible/useless. In the 3 months I have been here we had to deal with: A broken bed for more than two months which as left broken by the previous tenants. A toilet that broke and took over 5 days to bring anyone to fix it. Elevators that break constantly. And finally 7 power outages due to building failures in the span of 30 days. Some lasting over 20hrs. The flat is nice but getting UrbanBubble to fix things is a nightmare and is not worth it.

Carlos · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

My apartment block is managed by Mark and Ste from Urban Bubble. They have always been so helpful and on-hand to assist with anything around the grounds. They go out of their way for residents, who are always greeted with a smile and good mornings every Thursday. Keep up the good work and thank you.

Gabriela · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Excellent, tireless work from this company since they've taken over management of the Advent House blocks in Manchester. I'm not sure if it will stay their finest hour, but it will be pretty difficult to surpass the full funding grant they have recently achieved from the Government to cover cladding removal and all associated works within the development. In fact, having recently found out they will also let and manage my flat I'll soon be saying farewell to my current agents. Keep up the good work! Many thanks ! Chris. (Owner and Landlord)

Chris · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Just posting this to share my appreciation for Mark & Ste who do an absolutely fantastic job maintaining Peel Court. They're massively helpful and always take on any repairs/issues/concerns I've had. Recently Ste even answered the call whilst at home on a Friday afternoon to help me with my meter readings. Thanks so much for both of your hard work!

Danya · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Urban Bubble is by far the worst property management company myself and the residents of the Heart, Media City have ever had to dealt with. Background: The Heart is a 21 storey tower block situated in Media City. For the past 7-8 months, only 1 lift in a block that services 200-300 people has been in function. Urban Bubble has been promising the residents this will be fixed and continued pushing it back, December, January, March, April and it goes on and on. The company has now removed their contact number from the one functioning lift as they simply dont care. They do the bare minimum. The second (only functioning lift) also breaks down regularly, they stick duck tape on it to get it back in action for a week max and it breaks down again. Prior to this, we had 12 weeks of regular fire alarms setting off at all hours for the full tower block, 9:00PM, 2:00AM, 5:00AM. They again, did the bare minimum and this issues continued to persist for weeks. Sometimes the residents were outside the block for 2-3 hours with young children in November, December, January. I was looking at purchasing a property nearby until I found out this company was managing the complex. Tenants stay away, Landlords stay away, some many of us are terminating our tenancy agreements in The Heart Media city, directly because of this poor Property management company. Avoid like the plague

Jake · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

I live in a property managed by Urban Bubble and their service is abysmal. I have never come across such an incompetent and negligible company before. The building is an absolute state, the gate and lifts break all the time, doors won't lock properly, there have been bikes and parcels stolen and people sleeping rough inside the building. There is water leaking all over the carpark from the ceiling. The garage door to the building broke and the building was left wide open for 6 MONTHS before a new one was installed. The new gate breaks several times per week, it is either stuck wide open so that anyone can enter or stuck shut so people cannot get their cars in or out. Urban Bubble refuses to cover the costs of residents paying for parking elsewhere or to get taxis to work etc. When contacted about the issue they provide lots of colourful excuses for the breakages, with a different reason every time. Sometimes they give multiple difficult reasons for the same instance, they can't even keep up with their own lies! My boyfriend tried to contact them for CCTV after his bike was stolen from the supposedly secure bike store and they just fobbed him off. So there is no security, no CCTV, and even after being made aware of the thefts from the bike store they have not changed the code on the door. Please avoid this company at all costs, it is not worth renting with them no matter how nice the flat is! I count myself lucky I am only renting so can easily move out, if I owned a flat in a property managed by them I would be devastated.

I · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 2/5

Google

Good service if they ever respond to emails or calls. My tenant they found me seems to be always late for rent and I am never informed unless I chase why there hasn't been money put into my account this month. Sometimes takes over a week to get a response. I think anyone would expect a much better level of communication when hiring a management team. Have been trying unsuccessfully to call and email again this week. Need to do better.NegativeResponsiveness

Aaron · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Rating only, no written review.

Omar · 21 June 2022 · Urban Bubble London (Patcham Terrace)