Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy elderly parents live at Parkside. Ste is always friendly and chatty and does a great job of looking after the communal areas, which they appreciate.
Hi Dipali. Thank you for the kind words about Ste! It's great to know your parents appreciate his hard work.
5/5
GoogleThe team worked extremely hard for a positive result.leaseholders was kept informed at all stages of the process. Again I would like to thank all involvedPositiveProfessionalism
5/5
GoogleI live in Parkside Fallowfield. Just wanted to say that Urbanbubble are doing an excellent job here. Mark and Ste especially, always punctual, friendly, responsive to tenants needs, and keep the environment tidied up!
Thanks so much for the review Daniel!
1/5
GooglePosted a review earlier but had to edit and reupload with evidence since the company decided not to take responsibility and try lie. Very unprofessional service, booked a viewing for 11 and they moved that to 1:30 last minute. at 1:20 they text me to cancel the booking even though i was pretty much outside the property. They then told me i could still view the property but left me outside the property for 40 mins and all calls to them were unanswered. Would 100% avoid, if arranging a simple property viewing is beyond them and they can’t seem to accept responsibility then there isn't much hope.
5/5
GoogleUrbanbubble have been managing my rentals for years now and their service is excellent and fees are very competitive. highly recommend their services to any landlord who is looking for a trustworthy agentPositiveProfessionalism
3/5
GoogleHad a few issues with this company in view of washing facilities being broken. After a couple of frustrating weeks, things are back on track. Urban bubble did make an effort to contact me to apologize and explain. Good service has resumed.
5/5
GoogleWould like to say thanks to ste who is the caretaker at ingenta he is a lovely lad who always greats you with a smile and a good morning he is very hard working and you can see he puts a lot of hard work into what he is doing nothing is to much trouble for him and he will always go out of his way to sort any problems or questions you may have Thanks ste really appreciate your hard work
Thanks so much for the great review!
5/5
GoogleGreat place to live - Albert House in Didsbury is a lovely building always kept clean and tidy. Mark is great at managing the building and always very friendly and helpful.PositiveProfessionalism
5/5
GoogleMark and Ste were amazing with helping me sort my faulty fire alarm at Albert House in Didsbury. Really helpful, friendly and responded quickly! Highly recommend both 😊 …
Thanks so much for the review Hannah! Great to know Mark and Ste were able to help you!
5/5
GoogleI Moved into an apartment a couple of months back and Urban Bubble have been great. I requested for meter reading from Ste and within the next morning he sorted it for me. I'd Highly recommend using Urban bubble to anyone.PositiveResponsiveness, Quality, Professionalism
Thank you for the review, Jason! It's great to know Ste was on hand to help with the meter reading!
5/5
GoogleI would like to thank Ste who works in Campbell house, he is very friendly and polite, as well good professional and loves his job! House is always in best condition and looked after!PositiveProfessionalism
1/5
GoogleTheir lack of competence is actually quite remarkable - parcels stolen, power switched off 6 times and counting in the past couple of weeks, total lack of communication. Ignore whatever spiel urbanbubble write in response to this review - they are a joke.
Hi Alex. Thank you for taking the time to leave a review. We are genuinely sorry for the issues you have experienced on site. We regularly remind residents that parcels should not be left in reception, as your building does not have a concierge service. We can appreciate how frustrating this is, and we are doing what we can to mitigate this, including liaising with the police, and providing CCTV where possible. We have been aware of the power outages, and of course understand the great amount of stress, inconvinience and frustration this has caused. We have had contractors on site for the last two days, since we were notified of the full outage, working to get this resolved. We understand that nothing we say can make this situation better, but please rest assured we are working on a fix. We currently have one of our contractors, along with a staff member on site, in the lobby to answer any questions and concerns. They will be present between 14.00 - 15.00. The power may go intermittently throughout today, as we fix the fuse behind the faulty isolator. Thank you
5/5
GoogleI live in Radcliffe House & Stephen is always tidy, helpful and polite. Nothing is to much trouble for him and he will always go above and beyond to help me out if i need anything. Absolute star. Thank you.PositiveProfessionalism
5/5
GoogleLiving in Ingenta, Ste has been great with regards to providing meter readings I've needed for issues regarding my electricity supplier. Very quick to get back to me with what I've needed.
Hi Daniel. Thanks so much for the review. Great to see Ste has been so helpful!
5/5
GoogleBig Thank you to Mark the caretaker of Albert House, Didsbury who works for Urbanbubble. Was prompt to my recuse when I needed him and went out of his way to help me. A diligent worker and overall great person. Cannot say thank you enough
Hey Vivek! Great to hear Mark was able to help you out. Thank you for your kind words!
5/5
GoogleUB have been proactive and informative in all their dealings in regards to property management, especially with regards to the cladding issue surrounding Advent 2/3. Yes there have been minor mis-communications and mis-understandings but this does not detract from their professionalism and responsiveness.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI was taking a part in Christmas event at Local Crescent. It was a great pleasure to be on board and meet so many interesting people. The team who organised this even was very supportive, helpful and looked after us. Everything from decoration to food and entertainment was organised to a highest standards! Looking forward to be a part of future events and work with them again! Joseph was a superstar and was a main port of contact so thank you very much for help and support to you and the rest of the fabulous team! Milana @ Miori Lane xxx
5/5
GoogleHave been with Urbanbubble since they took over our development. A very proactive and professional company that is well ahead of its competitors. Having recently needed a quick turnaround on information required for the sale of my property I found their legal team and in particular Sarah and Kaleb brilliant with accommodating some last minute requirements. Thanks to everyone for going the extra mile. I would certainly recommend Urbanbubble services
5/5
GoogleJust wanted to say how mazing Urban Bubble have been over the past two years running a process to obtain funding from the Government's fund to support the remediation of unsafe cladding. We today received a letter from UB advising that the FULL costs of remedial works will be covered by the fund. This amounts to over £11m for the development Throughout the process UB have held numerous zoom calls and sent continual letters to leaseholders advising them of the process and where we are up to. I have a number of other properties and none of the managing agents have even attempted to provide the level of service that UB have provided. Amazing service from UB and an AMAZING win. A huge weight lifted from our shoulders too
1/5
GoogleThis company is disgraceful, I moved into my new place a week ago with no power they have been unhelpful and originally said they don’t manage the property when they clearly do. I have explained to them many and many times that this is unsafe and unlivable with no shower no lights nothing. They’re out of hours line just passed you on to more and more people who don’t help. The organisation of this company is truly awful and no one seems to have any compassion or drive to try and help you, it’s always someone else’s fault with urban bubble which is such a shame because in such an exciting time when moving it’s been ruined by living in the dark and not being able to shower for a week.
5/5
GoogleI live in a block managed by Urban Bubble. It's always lovely to see Mark and Ste each week when they visit as they are so helpful and friendly. They really go above and beyond to deal with the unpleasant mess often left in our bin store!
Thank you for leaving a review Liz. Will pass on your kind words to Mark & Ste!
1/5
GoogleDreadful company, please do not rent a property that urbanbubble manages, they couldn't manage their way out of a bin. Excelsior Works in Manchester has had months of disruption to the hot water (including 10 consecutive days without any hot water whatsoever) and urbanbubble have communicated poorly on the issues, have repeatedly failed to apologise for disruption during apparent "fixes" that they know about, and just aren't interested in offering compensation. Ironically, when you want to report hot water issues (or any maintenance issue), Excelsior Works doesn't even show up in the form, so you can't complete the form, it's inexcusable and infuriating. Avoid like the plague.
5/5
GoogleKyia and Becci were absolutely fantastic throughout the whole process. Kyia sorted out my whole tenancy in around 3 days! She has helped me endlessly. I have so much confidence with urban bubble now. My apartment is beautiful and i’m so happy. Would 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMark in Albert House has been absolutely fantasitc at taking care of the communal spaces. My guests that have visited have often commented on how clean and nice smelling the building is. Thanks Mark for making it such a pleasent place to be and live!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Patcham Terrace) has the most, with 1,108 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 795.
The five Urban Bubble offices, by town:
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