Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCarl was great
Carl was great, came and fixed the shower very quickly!
Hi Jacques! Thank you for your feedback! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
TrustpilotCarl fix it quickly
Rating only, no written review.
Hi 叶文浩! Thank you for your review. We're pleased Carl could fix it quickly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
TrustpilotCarl is so professional and did a very…
Carl is so professional and did a very good job
Hi Ray! Thank you for your feedback. We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
5/5
TrustpilotProfessional, Friendly, and Reliable Support
Carl Allsopp recently carried out maintenance in our apartment, and we were genuinely impressed with his professionalism. He was punctual, friendly, and completed the work to a high standard. We really appreciate the consistent professionalism and support from Urbanbubble’s team and contractors, and we’re happy to recommend their services.
Hi Danilo! Thank you for the wonderful feedback and recommendation. We're delighted Carl carried out the maintenance work to such a high standard. We're pleased you're happy with the consistent support from our team and contractors. Thanks from urbanbubble
5/5
GoogleAs always a very quick response to any issue raised. John is great to have on site
Hi Nigel! Thank you for the great feedback! We're pleased we always respond quickly to issues, and we're thrilled John has been so great to have on site. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
Googlecarl
Hi Gili! Thank you! We'll make sure Carl knows about your feedback.
5/5
GoogleCarl came to fix the drawer and was very efficient and friendly!
Hi Holly! Thank you for your feedback. We're pleased Carl was so efficient and friendly. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleUnbelievable and outstanding customer service from Carl. Very professional and very helpful . His steps of construction knowledge is wide ranging .
Hi Karis! Thank you for the fantastic feedback! We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
5/5
Googlecarl
Hi Mona! Thank you for your review. We're pleased Carl could help, and we'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
GoogleCarl arrived on time and sorted the problem quickly. Great communication and explanation of the issues, offered advice for other issues in the property as well.
Hi Josh! We’re glad Carl was able to arrive promptly and resolve the issue quickly for you. We’ll share your feedback with him.
5/5
TrustpilotGreat service from Carl
Great service from Carl. He quickly got me back into my bedroom when the door broke and fitted a new handle with no hassle. Friendly, reliable, and professional, highly recommend.
Hi Joshua! Thank you for the great feedback and recommendation! We're pleased Carl could get you back into your bedroom quickly and fit the new handle with no hassle. He's brilliant at what he does, and we'll make sure he knows you've appreciated his help! Thanks from urbanbubble
4/5
TrustpilotI appreciated the consistent…
I appreciated the consistent communication. Hannah has been incredible at making things happen & pushing things through for me. She was extremely helpful in meeting me at my apartment to give me my keys, as I flew in & had a chaotic travel. I would vouch for her again.
Hi Disha! Thank you for sharing your experience. We're thrilled Hannah was so helpful in pushing things through and meeting you at the apartment with your keys, especially after your chaotic travel. She's brilliant at what she does, and we'll make sure she knows about your feedback. We appreciate your suggestions; feedback is really helpful as we work to improve the move-in experience. Welcome to your new home, and we're always here if you need us! Thanks from urbanbubble
5/5
GoogleCarl comes in every time with a smile and a great work ethic. Does a great job every time and goes above and beyond.
Hi Tori! Thank you for sharing your experience. We're thrilled Carl consistently brings such a positive attitude. His dedication to going above and beyond really does make a difference, and we'll make sure he knows how much you've appreciated his work! Thanks from urbanbubble
5/5
GoogleCarl was very nice and friendly! Definitely recommend !☺️☺️☺️
Hi Izzy! Brilliant to hear Carl made such a good impression, We’ll be sure to share you feedback with him. Thanks from urbanbubble
5/5
GoogleCarl's service provided is excellent. He is very professional and has been a great help to us! Thanks!
Hi Wing Xu! Thanks for your lovely review! We’re really happy to hear Carl was able to help. We’ll be sure to pass your feedback to him. Thanks from urbanbubble
5/5
GoogleCarl Allsop is very good at his job always on hand if you need him to advise on any work related issues.
Hi Nigel! Thank you for the lovely feedback. We're delighted Carl has been so supportive and helpful whenever you've needed him. He's brilliant at what he does, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleExtremely professional service! Carl diagnosed the issue quickly and fixed it perfectly.
Hi Yuli! Thank you for the fantastic feedback. We're delighted Carl could help fix the issue quickly and professionally. He's excellent at what he does, and we'll make sure he knows about your feedback. Thanks from urbanbubble
1/5
GoogleHad quite an abysmal experience renting with them. While they were called "Alliance City Living", for example: The bed frame broke in my furnished flat, and it took them 6 months to get me a new one. Every day, I rang them, and every day, they claimed they'd phone me back. Without exaggerating, they never once did. They overcharged massively to replace entry fobs, and multiple other maintenance issues went unaddressed. When the mattress deteriorated, I just got rid of it and got my own, not wanting to go through their horrific maintenance procedures again. At the end of the tenancy, despite me leaving a clean flat, they attempted to charge me £600. They claimed that things that had been broken at the start of the tenancy were damage caused by me, claimed I had not cleaned the flat, that the dishwasher (which I had actually never once used) had been broken by me, etc. They also attempted to package together charges, for example they did a whole batch of unrelated renovations, including changing the dusty curtains, and tried to charge them to me because the dust on the curtains was my fault. After disputing the charge via TDS, I was awarded the majority of my money back, but it was very unpleasant that they attempted to use my deposit to renovate the flat past the state it had been in when I moved in. I loved living in Oxygen, but this letting agent was a nightmare. If you rent with them, photograph every inch of the flat on move in, and document everything.
4/5
GoogleThe letting acts very professionally in marketing my unit for tenants. From shooting photos to arranging viewing to subsequent lease agreement preparation all have been done efficiently with good quality.
Hi Raymond! Thank you for sharing your experience! We're delighted our lettings team handled everything so professionally and efficiently for you. We aim to deliver quality service every step of the way, and we're pleased we could do that for you. Thanks from urbanbubble
1/5
GoogleSubstandard property management services from a company that clearly prioritises its bottom line over the basic safety and maintenance it is contracted to provide. While the vehicle gates have finally been fixed, they were previously left wide open for months due to poor maintenance, which almost certainly contributed to recent break-ins at the Castle Irwell development. It is staggering that a company collecting over £13,000 a month in service charges originally cited a lack of funds as the reason for the delay. The issues are still endless. Although they provide a portal for logging maintenance, there is a consistent failure to follow through on what they say. As a homeowner, I feel like I constantly have to remind them to do certain aspects of their responsibilities. Offensive graffiti in the park remains for months, equipment stays broken, and litter picking is substandard. They have also been incredibly slow to deal with residents disposing of bulky items despite there being a nearby recycling centre. Their only suggestion is to send letters, yet they refuse to affix signage to deter the behaviour. This lack of action has led to my personal garden waste bin being used by others for general waste when it has been left out for collection. We are being nickel and dimed with separate charges for their own management app and confusingly itemised bills for staff pensions that should be consolidated. Furthermore, we are being charged a general property management fee alongside a separately allocated property manager fee, which is entirely nontransparent. Currently, the shared bins are overflowing as shown in the photo, which is just the latest example of their failure to manage the basics. Avoid this company if you value security and transparency. Why should we have to live like this?
Hi Alex, we're sorry to hear about your experience and the frustration you've felt with the management. We understand the concerns you've raised around the vehicle gates, bins, waste disposal, litter picking, graffiti and broken equipment. We are working hard to address them. We've appointed a contractor to remove the excess waste and address the overflowing bins as a priority. Litter picking is being improved with clearer responsibilities and routine checks. The vehicle gates now have a specialist contractor maintaining them to a higher standard, and we're working to resolve the graffiti and equipment issues. Regarding service charge transparency, we're happy to discuss the breakdown of charges with you directly if that would be helpful. Please get in touch with us if you'd like to discuss your specific concerns further. Thanks from urbanbubble
5/5
GoogleCarl did good job in fixing the link on the sink!
Hi Zixuanxuan! We're pleased Carl could get your sink sorted for you. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble
5/5
GoogleCarl was quick and on time to fix my door
Hi Cynthia! Thank you for your feedback. We're pleased Carl could get everything sorted promptly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
GoogleCarl has always been very helpful with any maintenance queries or issues I have had, he is thorough and ensures everything works as it should!
Hi Lydia! Thank you for the lovely feedback! We're delighted Carl has been so helpful with your maintenance queries. He's brilliant at what he does, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleAmazing accommodation and staff. Mr. Opsy is really helpful and a hard worker👍🏻👍🏻 …
Hi Kawthar! Thank you for the great feedback! We're thrilled you're enjoying your home and the team. Opsy is brilliant, we’ll be sure to pass your feedback to him. Thanks from urbanbubble
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London (Patcham Terrace) has the most, with 1,108 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
