4/5
GoogleRosie showed me around a property in Epsom, really nice and really happy to help answer questions and queries I had.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)101 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleReally good viewing with Rosie from the Personal Agent in Epsom today. She was at the property before me which was impressive as I was early! Viewing was thorough and all questions answered.
5/5
GoogleRosie was very friendly, knowledgeable and helpful. She described the approved planning drawings and then had them emailed to me immediately after the viewing. I would highly recommend the Personal Agent.
5/5
GoogleRosie was incredibly professional and great to deal with. We were given insightful information and a top quality service all round.
5/5
GoogleRosie was great at showing us 3 properties. Explained everything and was excellent sales ambassador.
5/5
GoogleRay was fantastic on a recent viewing. Really informed and straightforward. Told us a lot about the property we were viewing but also really informed about other potential options given we probably weren’t quite in a position to offer on the one we had gone to see. Thoroughly recommended.
5/5
TrustpilotKnowledgeable and professional service
I am a relocation agent and this is the first time that I am dealing with the personal agent. I must said Bradley and Callum in letting department both are super. They are polite and efficient providing their professional services to me and my client. Would definitely work with them again.Wei
5/5
GoogleRosie was very helpful also knowledgeable in showing me around the property and her helpful manner was a delight, she is a credit to your agency Kind regards Robert Holliman
5/5
TrustpilotGreat service and highly experienced in…
Great service and highly experienced in all aspects of property letting. We have worked with the Personal Agent for 10 years. They always deliver. Special mention for Ronnie who responds effectively and in a timely way every time
5/5
TrustpilotProfessional and prompt!
Professional and prompt!We had a viewing with Sarah and new recruit Will, both were very professional and friendly and answered all our questions.
5/5
TrustpilotOutstanding personal service
Fabulous personal service from the top two partners and right through the sales team and progress team. Very professional video production with personal introduction to eventual house buyer in just four days, with close liaison up to completion.Price competitive as well - could not recommend more.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAdam was really helpful and knowledgeable!
5/5
GoogleVery polite and helpful. Thank you Rosie!
5/5
GoogleGood viewing. Rosie answered all questions.
5/5
GoogleAgent was very pleasant showing us around.
5/5
GoogleFrom the first viewings through negotiation, sale and purchase, we were well supported and guided by Samantha and team at the Personal Agent. Would recommend
5/5
GoogleI contacted The Personal Agent to book viewings for a house I was interested in purchasing. Samantha from the Banstead branch was very friendly and knowledgeable about the property. She was very helpful and answered all the questions I had. This company is more pro-active than many of the others in helping buyers find the right home. I would definitely recommend The Personal Agent as a firm.
5/5
TrustpilotFriendly, efficient service
I contacted The Personal Agent to book viewings for a house I was interested in purchasing. Samantha from the Banstead branch was very friendly and knowledgeable about the property. She was very helpful and answered all the questions I had. This company is more pro-active than many of the others in helping buyers find the right home. I would definitely recommend The Personal Agent as a firm.
5/5
GoogleFantastic, personal approach, with good knowledge of the property. A great credit to the Personal Agent.
5/5
GoogleRosie had all the answers to our questions and had a reassuring presence. Very pleased with the experience.
5/5
GoogleVery pleasant viewing. Ray was excellent showing us round and answering our questions.
5/5
TrustpilotExcellent service as always!
Excellent service as always from the Personal Agent. I have used them a couple of times now and they stand head and shoulders above the other estate agents in the area.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
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