5/5
GoogleThis team are Absolutely caring and thay help all thay can I would definitely recommend them to everyone
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI would like to say , big thank you Morgan, working hard to help us finding our dream home. Thank you !!!
5/5
Google5 star service all around very knowledgeable estate agent that's passionate about homes and their potential. Will use again.
5/5
GoogleA very professional and polished service,which produced a quick and very satisfactory outcome,a great deal sooner than I had expected ,well done Morgan and team
5/5
GoogleMorgan Borrell was really helpful throughout the negotiating process and kept me updated at every stage.
5/5
GoogleGreat appreciation to Adam and Sarah ! They are very responsible and give quick response to our enquiries as we needed.
5/5
GoogleAdam was fantastic and helped us from day one right through till completion. Thank you so much.
5/5
GoogleRay was an excellent agent to work with. Very professional and very friendly!
5/5
GoogleChris was incredible throughout the whole process, keeping us informed and working with us to achieve exactly what we wanted.
5/5
GoogleRen was very positive, upbeat and extremely helpful and made the communication between me and the seller seamless and smooth. Thank you Ren!
Agent replied · 29 July 2023
Thank you for your feedback!
5/5
GoogleSarah jas been great! She has been so helpful and lovely to deal with.
1/5
GoogleNot really interested i a flat that needs work .. sorry, ... I still need to sell it.. gone elsewhere... They still get 5k whatever... Just the h Joke of high st estate agents Maybe do some work for your money these days .. Not just let the internet photos, and vids do it for you .. Seriously, poor ..
Agent replied · 29 July 2023
Dear Tracy Naturally, I was very disappointed to learn of your one-star review. I am not entirely sure what your complaint relates to, as from our records it shows that you made an enquiry about getting an apartment valued with a tenant in residence that we could not access. We did try to call you back on two separate occasions but was unable to reach you. We will not be receiving any income, as we are not marketing your property for sale, but if we were, we would at the very minimum require access and up to date photos in order to give a fair representation. As many of our 5-star reviews verify, we work incredibly hard to market promote and get the best price for our clients. Good luck with your chosen agent but we would be more than happy to discuss this in more detail should you wish to get in touch again. Kind Regards Richard Humphrey, Senior Branch Manager, The Personal Agent.
5/5
GoogleI would highly recommend the services offered by The Personal Agent, Epsom. I've dealt with quite a few estate agents in Epsom over the years and this was the best experience by a long way.
5/5
GoogleWas shown a property today by Ray , Ray was very knowledgeable of the property with a friendly manner throughout and explained the process to us very clearly.
5/5
GoogleWe had a great experience viewing a property with Ray on Saturday. He was very professional & had the answers to all of our question.
5/5
GoogleHighly recommend The Personal Agent! Adam was extremely helpful, communicative, and honest throughout the whole purchase process.
Agent replied · 29 July 2023
Thank you for kind words
5/5
GoogleSo far has been an absolute pleasure selling our house with Joe and the team at The Personal Agent. Have backed up everything they have said. Game changer of estate agencies!
5/5
GoogleWe are in the process of buying a home with the Personal Agent. So far we have been very pleased with the professionalism of the company, they are quick to respond, on time to the viewings, and helpful. Thanks!
5/5
GoogleRay was very helpful and accommodating when showing us around and clearly had a strong rapport with his vendor too. Thanks again for your time!
5/5
GoogleMorgan was amazing through the whole process. The communication was brilliant and he worked really hard to sell my property. Would highly recommend.
5/5
GoogleWorked with Adam Latter on our property search; he found us some great properties, was friendly and professional to deal with and very accommodating of our requests. Would highly recommend!
5/5
GoogleWe really enjoyed buying with Morgan and the team at the Personal agent! They really do a great service to estate agents - they were friendly, responsive and reasonable.
5/5
GoogleMr. Morgan Borrell came to the property to let us view it. He was at the property before the appointment time and we did not have to wait for him at all. Mr Borrell was very polite, courteous and he, very kindly, answered all our queries. He was smartly attired and 'customer focused' in his manners. We feel grateful to him for all his help.
5/5
GoogleAdam Latter showed me around a property last week, knew all the details, really informative and genuine in his approach. I appreciated his professionalism and friendly manner.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
