Trusted Agent profile · Buckinghamshire
Verified
★★★★★
1,614 reviews across 8 offices and 3 platforms
The JNP Partnership has eight offices, in High Wycombe, Hazlemere, Princes Risborough (two offices), Amersham, Stokenchurch, Great Missenden and Prestwood (Buckinghamshire). Together they have 1,614 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The JNP Partnership's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery happy with all aspects in my dealings with JNP They are super efficient, helpful and patient.
Thank you for your review Karen. We're delighted the team provided you with the 5* service all our clients deserve.
5/5
GoogleA pleasure dealing with Christina, she has been very efficient, proactive and nice to deal with. Thank you!
Thank you Mark, Christina will be delighted with your review.
5/5
GoogleJan and the team did an excellent job negotiating on my behalf, and excellent communication throughout the process. Great job.
Thank you for your review Derek. Jan and the team will be thrilled.
5/5
GoogleChristina was incredibly helpful and quick with arranging viewing for us. Will definitely continue to use JNP in the future.
Thank you for your review Jasmine. We're thrilled that Christina was able to arrange a viewing for you quickly and hope she can continue to help you find your dream home.
5/5
GoogleThank you to Cara for being so personable. Admitting when you were unsure of information and finding out for me has made a difference to the viewing experience. No overselling, just being "You", this is exactly what I want as a buyer.
Thank you for your review Denise. Carla will be thrilled and we're so pleased that she was able to help you have a brilliant viewing experience.
2/5
GoogleJNP lettings management are only interested in bookings .. They never pick up the phone, don't even think about leaving a message on their answer machine . Provided nothing ever goes wrong .ie leakings , failed electrics , heating packs up , rats infestation .. then you'll be happy happy
Thank you for your review David. We are sorry to learn that you have not been satisfied with the service you have received from us. Unfortunately we can’t locate your contact details so please contact Ria Savin, Head of Property Management on 01494 358900 to discuss this further.
1/5
GoogleWould definitely not recommend jnp based on our recent personal experience. Formal complaint made and no reply after two weeks. A once local company who cared about their reputation, today this is not the case which is very sad indeed
Thank you for your review Danny. Once again please accept our apologies that you have had to complain about the service you have received whilst selling your property with us. I believe you have been speaking directly to our Managing Director regarding this.
1/5
GoogleI've been a landlord for 20 years.Then I had the misfortune to rent via jnp for the last 2 years and I can honestly say they are the worst agent I've ever come across; they don't return calls, they don't support when things go wrong, honestly a total shambles
Thank you for your review. I’m sorry that you are not happy with the service you have received during your tenancy and understand that you have spoken to our Property Management team since posting this review. Please contact the team on 01494 520555 if you would like to discuss this further.
5/5
GoogleJNP made the process pain free and relaxed. They kept me up to date all the way through. A pleasure doing business with the Team.
Thank you Michael. We're so pleased that the team's communication helped make the process a pain free one!
1/5
GoogleMoved out of property on 27th of December. Havent received any communication regarding to my deposit and when I called them Ive been ignored. Poor phone communication and they dont respond to any emails. I do not recommend it to anyone. During tenancy also had issues with contacting anyone from property management.
Thank you for your review Maciej. I’m sorry that you are not happy with the service you have received during your tenancy. Please contact Ria Savin on 01494 358900 if you would like to discuss this further.
5/5
GoogleLisa and Jan at JNP were superb to us and really helped make a very long and stressful move a lot easier, always respond ASAP and did a lot of chasing for us making it 10 times easier. Cant thank them enough :)
Thank you Anthony! There is so much work that we do behind the scenes to ensure that our clients house moves happen - Lisa and Jan will be delighted that it helped make the more less stressful for you.
5/5
GoogleThank you very much to Christina Grima from JNP . Buying the first flat without her help and advices wouldn't be possible! She is very kind,helpful and professional. Thx to the rest of JNP team.
Thank you Marlena. Christina is a super star and we're thrilled that she was able to help you with buying your first flat. The team will be delighted with your review.
4/5
GoogleVery good customer service. Janet Chandler was great at communicating and providing updates and help Provided great assistance in navigating our long and sometimes stressful chain. Exchanged on time. Many thanks
Thank you for your review Julie. We're so pleased that Jan's communication helped you navigate a stressful chain.
5/5
GoogleMet with Christina Grima to view a property. She was extremely welcoming & had detailed answers ready for all of the questions we had asked. Following our offer on the property she was very prompt in delivering updates to us and ensured that the whole process was as seamless as possible. Cannot recommend enough!
Thank you Andrew. Christina will be delighted with your recommendation and we're so pleased she could help you.
5/5
GoogleCurrently in search of a property. Christina was fantastic. Had great understanding of the property details but also listened to our needs. Very transparent and honest. I look to build a great relationship with JNP as I look to buy more properties in the years to come.
Thank you for your review Cam. We're so pleased that Christina was able to answer all your questions and we look forward to working with you in the future.
5/5
GoogleLisa and Jan have been amazing helping us with our first house purchase! On a tight schedule with only 21 days from offer accepted to exchange, they have taken the time to explain the processes, lead us through every step. The whole process has been smooth and we’ve felt like we’re in safe hands! Thank you JNP!
Thank you Amber! We're so pleased that the dream team of Lisa and Jan were able to guide you smoothly through the process and wish you many happy memories in your new home.
5/5
GoogleBrilliant service from Lisa Smith in selling my house. Lisa was very supportive and encouraging, whilst negotiating varies issues we came up against. Her Colleague Caroline Dowdy was also very helpful. Highly recommend.
Thank you for your review Ann. We're delighted that Lisa and Caroline were able to help and support you whilst selling your house. They'll be over the moon with your recommendation.
1/5
TrustpilotAbsolutely abominable service stay away
I have unfortunately contracted with JNP to manage one of my rental properties. I have never in my life seen a company that provided a worse service. So far in just this contracted year they have had to refund the management fee 3 times as it was blindingly obvious that they had not been doing the job I was paying them for. In both December 2022 and January 2023 they withheld money, for works done on the property, when in actual fact the works were completed on someone else's property. Every time I have had to contact them to get things put right. If this were the last property management company on earth I still wouldn't use them again.
5/5
GoogleProfessional, helpful and reliable. Would highly recommend JNP Letting Agents in Princes Risborough.
Hi Aimee, thank you for your review, we are very pleased to hear you have had such a good experience with JNP.
5/5
GoogleI wouldn’t hesitate in recommending Jnp as estate agents. We instructed Sue to sell my mum’s house recently and she did so with great care and consideration. To say she went the extra mile on what turned out to be a long and at times tricky chain would be an understatement. Thanks again.
Thank you for taking the time time to leave such an amazing review Neil - Sue will be thrilled.
5/5
GoogleJNP have recently helped me to sell my property. They offered a fantastic service from start to finish. Nothing was too much trouble and Sue offers such a personal service to ensure all your needs are met. She was fully supportive every step of the way. We would thoroughly recommend using JNP.
Dear Victoria, thank you for your review. We always aim to offer a caring and personal service so it is so nice to hear this was your experience.
1/5
GoogleRating only, no written review.
5/5
GoogleBought through this branch of JNP, and found them to be very friendly and helpful and pretty speedy in their responses. Would highly recommend.
5/5
GoogleI highly recommend JNP particularly Sue Harper. Sue has been by my side throughout the whole stressful process, making me laugh when I wanted to cry and keeping me informed and updated. She has such a positive outlook and finds solutions to disappointments. I am very grateful to Sue for all her help, advice and kindness.
Thank you for your review Lucy. We're thrilled that Sue was able to help you through a stressful process and that she was able to do it with professionalism and kindness.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The JNP Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The JNP Partnership branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.
British Property Awards by year, 2018 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 2 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2020 1 Bronze The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
The JNP Partnership and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send JNP Estate Agents a message.
High Wycombe has the most, with 922 reviews rated 4.6 out of 5, followed by Hazlemere with 411.
The JNP Partnership's eight offices, by town:
Yes. In The Trusted Agent 2026 awards, High Wycombe won Platinum and Hazlemere won Gold. At The British Property Awards 2026 its branches won 1 Gold award. The group and its branches have also won 11 other industry awards since 2018.
