JNP Estate Agents Hazlemere reviews

★★★★★ 5/5

Google

Jackie and her wonderful team at JNP, especially Patricia, Julian and Doug, have been nothing short of exceptional. They handled my mother’s long-distance house sale and purchase with professionalism, kindness and remarkable efficiency, making what could have been a very stressful process feel seamless. Their communication, patience and support were outstanding from start to finish-truly six-star service. Nothing was ever too much trouble, and we always felt informed, reassured and genuinely cared for. The final touch when she collected her keys was such a lovely idea and meant so much to our family. It was both practical and incredibly thoughtful, leaving us all deeply touched. Every member of the team we spoke to was approachable, friendly, knowledgeable and eager to help. It is rare to receive such consistently excellent customer service. Our family are enormously grateful to Jackie and everyone at JNP. We would not hesitate to recommend them to anyone looking for an estate agent that combines professionalism with genuine care. Thank you all so very much.

H · 5 July 2026

★★★★★ 5/5

Google

Douglas was fantastic when we were looking for our first home. He gave us genuine, honest advice about the area and came to every viewing having done proper research on the property. That extra effort made a huge difference and completely set him apart from all the other estate agents we met.

Stanley · 13 September 2026

★★★★★ 5/5

Trustpilot

We are tenants who rent through JNP…

We are tenants who rent through JNP High Wycombe. We recently had a boiler issue (we had no hot water or heating), and we were in touch with Jade. She was really amazing at getting this sorted for us, kept us informed every step of the way and worked tirelessly to get this sorted. Jade is a credit to JNP, and we really appreciate her and hope she is rewarded for her help. :)

Emma · 13 March 2026

★★★★★ 5/5

Google

The team in Witney went out of their way to assist in a very tricky sale. There are always on hand to liaise between the buyers and both sets of solicitors to get the move completed. Infact it is true to say they went above and beyond to help and kept me informed throughout. I cannot recommend them enough, with special thanks to Rosie, John and Julia who are all very professional

Nick · 16 March 2026

★★★★★ 5/5

Google

I have received an excellent service from the JNP staff especially Jacqui Middleton who is the main person I have been dealing with. They have been courteous, quick to respond to queries and questions and have kept me updated at all times.

Maureen · 5 October 2026

★★★★★ 5/5

Google

I had an excellent experience working with Douglas during the purchase of my bungalow. From start to finish, he was professional and incredibly knowledgeable. Douglas kept me informed at every stage, answered all my questions promptly, and made the entire process smooth and as stress-free as possible. His attention to detail and genuine commitment to helping me find the right home really stood out. I couldn’t be happier with the service I received. Highly recommend Douglas to anyone looking to buy or sell!

Nina · 16 December 2025

★★★★★ 1/5

Trustpilot

WARNING TO ALL TENANTS

WARNING TO ALL TENANTS, Extremely Concerning Experience with JNP High Wycombe This review is based entirely on documented events and first-hand experience. As of 24 November 2025, a mother and her two children were placed in a property managed by JNP High Wycombe that had no electricity and no gas. Temperatures were below freezing, making the home uninhabitable under even the most basic housing standards. Despite the property being impossible to live in, the family was still expected to continue paying rent, even though they physically could not occupy the home. They were told at one stage that they could terminate the contract due to the lack of essential utilities, yet the situation has been prolonged with no clear resolution and ongoing pressure. Even more concerning, they were advised they needed to pay council tax on this uninhabitable property. This is deeply troubling and completely at odds with what any reasonable tenant would expect when a home does not meet habitability requirements. Communication from the agency has been dismissive, slow, and lacking urgency, despite the family’s vulnerable situation and the serious risks posed by living without heating or power. Instead of prioritising tenant safety, the process has been confusing, stressful, and unnecessarily drawn out. To be clear: I am not accusing JNP High Wycombe of criminal activity. I am stating the facts of what has occurred and expressing legitimate concerns about how this situation has been handled. These events raise serious questions about: • tenant safety practices • duty of care • compliance with basic housing standards • communication and fairness to renters • whether procedures are being followed correctly This review is written to warn others: exercise extreme caution before renting through JNP High Wycombe. Evidence of this situation is being documented and given to the appropriate legal professionals so the proper channels can address it. I strongly encourage potential tenants to check additional Google Reviews, as similar concerns have been raised by others. Based on this experience, I cannot recommend JNP High Wycombe.

Osa · 24 November 2025

★★★★★ 5/5

Google

We recently bought our dream home with JNP Hazelmere. The whole experience was perfect. The various viewings with Valerie, Doug and Phillip were great. Special shout out to Doug in particular, who helped us through the purchase process. He was friendly, always kept us updated and was really helpful. We have dealt with various estate agents recently and non of them compare to how good JNP were. We would recommend without a doubt.

Sarah · 16 January 2026

★★★★★ 5/5

Trustpilot

I am so glad that I chose JNP as my…

I am so glad that I chose JNP as my Estate Agent, they are a fantastic team. Everyone I had contact with were friendly, helpful and professional and I was extremely grateful for their support. Jan kept me updated with the progress of the sale and helped me keep my sanity when I had to swap buyers and my seller pulled out. She was always so calm and reassuring throughout, I don’t know how I would have coped without her.

Ann · 24 October 2025

★★★★★ 5/5

Google

My brother and I engaged JNP to sell our house because we were impressed by Julian and the team’s professionalism. There was a no pressure valuation visit with plenty of local knowledge and experience about the current market trends. Two offers were placed within a reasonable time in a slow market. JNP checked out the suitability of each buyer, recommended the best way to go. They were always on hand to speak to and ask questions of throughout the sales process. Really made it an easy experience. Thank you Julian and the team.

Denise · 9 October 2025

★★★★★ 5/5

Google

My wife and I have viewed lots of houses over the past few weeks with a few different estate agents. We have both been extremely impressed with all of our interactions with JNP. Phillip and Douglas were so friendly and knowledgeable on both of our viewings, and when communicating with the office, Emily and Mark have both been fantastically positive and helpful with all of our queries. When Emily wasn't able to get in contact with the owners, she even called us back at the end of the day to make sure we knew that they hadn't forgotten about us! In every aspect, JNP have been the best estate agent that we've dealt with. If we were to put our house on the market again, we would definitely go with them.

Ollie · 9 October 2025

★★★★★ 5/5

Google

The staff at JNP were so helpful during an extremely prolonged conveyancing process. Special thanks to Emily who kept us informed and updated throughout, and was always so patient and understanding which helped to smooth the path through a very tricky situation and a tight deadline. Thanks also to Julian who marketed our property for us and was always on hand to offer advice or information. A big thank-you to the team at JNP. I would always recommend them for buying or selling in Hazlemere.

Steve · 5 October 2025

★★★★★ 5/5

Google

I have just exchanged contracts with the seller, and am looking forward to completion of my house purchase next week. From day one, my experience dealing with JNP Estate agents in Hazlemere had been very positive. Their promptness in confirming viewings, to the polite and professional manner in which the agents, and in particular Douglas Child, conducted themselves, through to the whole negotiation process where I was always kept up to date with status - all these made the process of buying a property much easier and manageable. Thanks once again to the JNP Hazlemere staff and in particular to Douglas for your assistance. I will most definitely recommend JNP to my daughter who is about to embark on looking for property in the same area.

Maria · 5 October 2025

★★★★★ 1/5

Trustpilot

Landlords Avoid

I have rented my property with JNP for the last 2.5 years, I have had nothing but issues with them, they charge through the nose for call outs, that were not authorised, they withhold rent, and funds due to lack of correct internal communications, and even when they have not stuck to their side of the contract, they manage somehow to keep you in contract, purely because they found a tenant, even after the 1st full year of tenancy. They absolutely do not earn the money they charge, and I would never rent or sell with them again.

Kirsti · 5 October 2026

★★★★★ 5/5

Google

Myself and my partner recently viewed a house listed with JNP with Mark who was the sales agent. Mark was very friendly and knowledgeable on the area and surrounding areas, he answered all the questions we had so we have all the info we need to make important decisions. He was also able to give us some info on some other houses we are seeing with JNP in the coming days which was much appreciated. Thanks so much for turning a stressful house hunt into a friendly, personable experience! 😊

Terryl · 14 September 2025

★★★★★ 5/5

Google

A super friendly estate agents that are lovely to deal with. Douglas was fantastic in helping us organise some viewings and we really appreciated the time he took to explain things as well as being really knowledgeable about the local area and schools. Thank you!

Pauline · 22 June 2026

★★★★★ 5/5

Google

JNP Hazlemere dealt with the sale of my late aunt’s property. Great communication throughout especially after a couple of purchasers withdrew. Special thanks to Jacqui and Joe for their persistence in chasing potential buyers. Also, thanks to Patricia for closing out the sale. Would recommend without a doubt.

Grahame · 20 May 2026

★★★★★ 5/5

Trustpilot

Fantastic experience

Fantastic experience, we are so glad we chose JNP to sell our home! Right from the initial valuation, through to completion, the entire team were professional, accommodating to our needs and very understanding. Mitchell was the most professional agent when we were guaging initial valuations, while Mat provided us with excellent quality photos. Caroline always ensured we were well informed about feedback from viewings. Naz delivered great viewings and eventually navigated us through the initial process of accepting our offer. Once we had accepted , Janet was great at keeping us upto date with the progress of our sale, as well as being an avenue of contact between us and our buyer. We felt that the entire team really supported us through a process which can be extremely daunting- and they did it with compassion and sincerity. If I ever have to sell again, I would most definitely choose JNP for a hassle-free experience. Thank you for all your efforts, we greatly appreciated it!

Sumayya · 9 August 2025

★★★★★ 5/5

Google

Really impressed from start to finish. The valuation was clear and accurate, the online listing looked fantastic, and viewings were handled smoothly with great communication throughout. We were kept updated at every stage, and accepting an offer was quick and straightforward. I dealt with Hannah Lund who was friendly and professional and who made the whole process easy.

Mark · 17 February 2026

★★★★★ 5/5

Google

I can’t stress how great these guys are! We were working with Sarah who was fantastic the whole way though not just with the sellers but with us the first time buyers! We waited 6 months for our house to go though due to the solicitors and Sarah was on hand every step to help and guide! If we ever look to move or have any friends and family we will definitely be recommending! Thanks again Sarah

Miroe · 16 August 2025

★★★★★ 5/5

Google

We recently had the pleasure of both selling our property and purchasing our new home through JNP Estate Agents in Hazlemere, and we cannot speak highly enough of the exceptional service we received from Julian and his fantastic team. From start to finish, the entire process was handled with the utmost professionalism, care, and attention to detail. Communication was consistently efficient and responsive, every query was answered promptly, and we always felt kept in the loop, which made all the difference during what can often be a stressful experience. What truly stood out was the personal touch. Julian and his team made us feel like more than just clients, they took the time to understand our needs, offered thoughtful advice, and provided expert guidance every step of the way. Thanks to their diligence and unwavering support, we were able to avoid the typical stress that comes with buying and selling a home. Their dedication and commitment gave us complete confidence throughout the journey. We are extremely grateful to have been in such trusted hands and wholeheartedly recommend JNP Hazlemere to anyone looking for an estate agent that combines professionalism with genuine care. Thank you, Julian and team, you made this important chapter in our lives a smooth and positive one!

Claire · 10 July 2025

★★★★★ 5/5

Google

We recently sold our home through JNP in Hazlemere. From our first interaction to the final long-awaited completion, Julian and his team were brilliant, providing professionalism and experienced guidance throughout the selling and buying process. We were always kept up to date. Our questions were always answered quickly, and the team were always happy to speak to us, which was quite a lot towards the end of the process. Julian and Mark always listened carefully, offered insightful advice, and guided us with confidence and clarity throughout the journey. They always had our trust. A big thank you to Julian, Mark and the team. We would recommend JNP Hazlemere to anyone looking to sell their home.

James · 10 July 2025

★★★★★ 5/5

Google

JNP were the selling agent on my recent house purchase. Throughout the purchase they were responsive and efficient in arranging additional viewings and providing updates. Julian was superb at dealing with a couple of hiccups in the process and we managed to complete as planned in December. All in all a smooth process and I would recommend JNP to anyone.

Alex · 16 January 2026

★★★★★ 5/5

Google

A brilliant service from the initial property valuation to sale completion. The staff, especially Jenny, were very helpful and friendly. All my enquiries were dealt with promptly, and in a professional manner. I was kept informed at all times and any issues resolved quickly. This was a complicated and emotional process for me, and I am very grateful for all the assistance advice I received.

Katie · 17 November 2025