JNP Estate Agents Amersham reviews

★★★★★ 5/5

Google

We’ve had a fantastic experience with the team, who have been incredibly helpful throughout the process, from arranging viewings to helping us with all the details of the property. A special thank you to Lindsay, Trefton and Alison for their support, professionalism and friendly approach. They’ve all gone above and beyond to make everything as smooth and stress-free as possible. We really appreciate all their hard work and would recommend the team!

Darcy · 13 August 2026

★★★★★ 5/5

Google

We worked with Alison and Mark on the sale of my mothers home in Little Chalfont after she moved into residential care. They both worked hard to make the process really easy, from the initial viewings through advising on how to handle offers and throughout the sale process were responsive and helpful. We used the integrated solicitor from JNP and I felt this took out a layer of complexity and meant the agent was able to be more involved in supporting the process end to end. A 100% brilliant team.

David · 12 May 2026

★★★★★ 5/5

Google

"I had a fantastic experience with Trefton and Lindsay. From the very first phone call, Trefton was exceptionally friendly and approachable. Once his part of the process was complete, Lindsay took over and was equally impressive. She kept me updated every step of the way and responded to my emails almost instantly. What usually feels like a stressful process was incredibly smooth thanks to their expertise. I cannot recommend Trefton and Lindsay enough for anyone looking for a move with a personal touch!"

Gerry · 12 February 2026

★★★★★ 5/5

Trustpilot

We are tenants who rent through JNP…

We are tenants who rent through JNP High Wycombe. We recently had a boiler issue (we had no hot water or heating), and we were in touch with Jade. She was really amazing at getting this sorted for us, kept us informed every step of the way and worked tirelessly to get this sorted. Jade is a credit to JNP, and we really appreciate her and hope she is rewarded for her help. :)

Emma · 13 March 2026

★★★★★ 5/5

Google

Trefton,Alison and Linsay were extremely helpful in getting me moved in quickly. From showing me round,giving me tips on furnishing an unfurnished house,guiding me through the tenancy agreement and particularly Lindsay for getting the tons of forms chased and completed as well as that extra mile with personal communication. Great team effort!

Caroline · 8 July 2026

★★★★★ 1/5

Trustpilot

WARNING TO ALL TENANTS

WARNING TO ALL TENANTS, Extremely Concerning Experience with JNP High Wycombe This review is based entirely on documented events and first-hand experience. As of 24 November 2025, a mother and her two children were placed in a property managed by JNP High Wycombe that had no electricity and no gas. Temperatures were below freezing, making the home uninhabitable under even the most basic housing standards. Despite the property being impossible to live in, the family was still expected to continue paying rent, even though they physically could not occupy the home. They were told at one stage that they could terminate the contract due to the lack of essential utilities, yet the situation has been prolonged with no clear resolution and ongoing pressure. Even more concerning, they were advised they needed to pay council tax on this uninhabitable property. This is deeply troubling and completely at odds with what any reasonable tenant would expect when a home does not meet habitability requirements. Communication from the agency has been dismissive, slow, and lacking urgency, despite the family’s vulnerable situation and the serious risks posed by living without heating or power. Instead of prioritising tenant safety, the process has been confusing, stressful, and unnecessarily drawn out. To be clear: I am not accusing JNP High Wycombe of criminal activity. I am stating the facts of what has occurred and expressing legitimate concerns about how this situation has been handled. These events raise serious questions about: • tenant safety practices • duty of care • compliance with basic housing standards • communication and fairness to renters • whether procedures are being followed correctly This review is written to warn others: exercise extreme caution before renting through JNP High Wycombe. Evidence of this situation is being documented and given to the appropriate legal professionals so the proper channels can address it. I strongly encourage potential tenants to check additional Google Reviews, as similar concerns have been raised by others. Based on this experience, I cannot recommend JNP High Wycombe.

Osa · 24 November 2025

★★★★★ 5/5

Trustpilot

I am so glad that I chose JNP as my…

I am so glad that I chose JNP as my Estate Agent, they are a fantastic team. Everyone I had contact with were friendly, helpful and professional and I was extremely grateful for their support. Jan kept me updated with the progress of the sale and helped me keep my sanity when I had to swap buyers and my seller pulled out. She was always so calm and reassuring throughout, I don’t know how I would have coped without her.

Ann · 24 October 2025

★★★★★ 1/5

Trustpilot

Landlords Avoid

I have rented my property with JNP for the last 2.5 years, I have had nothing but issues with them, they charge through the nose for call outs, that were not authorised, they withhold rent, and funds due to lack of correct internal communications, and even when they have not stuck to their side of the contract, they manage somehow to keep you in contract, purely because they found a tenant, even after the 1st full year of tenancy. They absolutely do not earn the money they charge, and I would never rent or sell with them again.

Kirsti · 5 October 2026

★★★★★ 5/5

Google

I had a great experience working with JNP Amersham. From start to finish, the process was smooth and well-managed. A special thanks to Alison, Lindsay and Treftons for being so helpful, responsive, and supportive throughout. I’d happily recommend JNP Amersham to anyone looking for a reliable and professional letting agent.

Darshana · 12 May 2026

★★★★★ 5/5

Trustpilot

Fantastic experience

Fantastic experience, we are so glad we chose JNP to sell our home! Right from the initial valuation, through to completion, the entire team were professional, accommodating to our needs and very understanding. Mitchell was the most professional agent when we were guaging initial valuations, while Mat provided us with excellent quality photos. Caroline always ensured we were well informed about feedback from viewings. Naz delivered great viewings and eventually navigated us through the initial process of accepting our offer. Once we had accepted , Janet was great at keeping us upto date with the progress of our sale, as well as being an avenue of contact between us and our buyer. We felt that the entire team really supported us through a process which can be extremely daunting- and they did it with compassion and sincerity. If I ever have to sell again, I would most definitely choose JNP for a hassle-free experience. Thank you for all your efforts, we greatly appreciated it!

Sumayya · 9 August 2025

★★★★★ 5/5

Trustpilot

Highly Recommend JNP!

We recently completed a very long and stressful purchase of a probate property, and we honestly couldn’t have done it without the incredible support from JNP Princes Risborough, especially Sue Harper. From the moment our offer was accepted all the way through to final completion, the communication was absolutely fantastic. Sue went above and beyond throughout the entire process. She was not only professional and efficient, but also genuinely caring and personable, it really felt like she was in it with us every step of the way. She even recommended a brilliant cleaning company and a gardener to help us get the property move-in ready, and both were exceptional. After months of waiting and navigating a tricky process, we were finally welcomed into our new home with a thoughtful gift box from Sue and the team, a lovely touch that meant a lot to us. Thank you so much for your dedication, patience, and support. We can’t recommend JNP enough!

Joanne · 26 March 2025

★★★★★ 5/5

Trustpilot

JNP Estate Agents were fantastic is…

JNP Estate Agents were fantastic is selling our property. We had a unique two bed cluster house, which was always going to be a difficult sale, we had 50+ viewings over the winter but every week JNP managed to find more customers to come and view. Always on time very smart and always always gave feedback on the property viewings. The whole of the sales team were top notch, Mitch, Naz, Caroline & Nathan really helped get clients through our door. Martin I felt was the gem in the business, helpful & honest, we felt he understood our circumstances and really tried to support us. I ended up speaking Martin almost every day for 2 months & he was very cheerful & positive every time we did, which really went a long way for us especially after the 30th viewing in winter. Lisa in the sale progression team, was also super helpful & really nice. She met our ambitious expectations of a quick sale to avoid the stamp duty increase. She managed to do it with a week spare! All round a great estate agents, great photos, easy to contact. We will be selling with them again (just not for a while hopefully!) Thank you Again Aidan & Ella

AIDAN · 18 March 2025

★★★★★ 5/5

Trustpilot

Janet was a joy to work with throughout…

Janet was a joy to work with throughout the sale of our home. She maintained close and effective communication with our buyer and made sure we were kept informed at every step. Selling a house can be stressful, but Janet’s calm, proactive approach gave us a lot of reassurance during key moments. She handled everything with professionalism and warmth - and we’re very grateful for her support.

Marko · 30 June 2025

★★★★★ 1/5

Trustpilot

Criminally Poor Deposit Return Process

UPDATE1 30/01/25 As of todays date I have still yet to receive any of my deposit. Especially after reaching out to the contacts that JNP has left in this reply. UPDATE2 30/01/25 After contacting JNP again, there seems to be an issue with their process and certain people within the business who action them. I would like to thank Sam and Chloe for talking the time to look into this matter regarding my deposit. UPDATE3 30/01/25 Funds have been received. I would not recommend JNP Lettings due to their unacceptable handling of my tenancy deposit return, despite on-time payments and no issues from my tenancy. I moved out of the property in December 2024, and despite the legal requirement to return the deposit within 10 days, I am still waiting over 4 weeks later!!

RP · 20 January 2025

★★★★★ 5/5

Trustpilot

Best Team Ever!!!

Best Team Ever!!! The Team at JNP HW are absolutely amazing!!! They responded to every single message. I have to say Jan & Lisa was absolutely super. Jan was so kind and so patient, getting a place is not easy with all the variables that have to be manged, however Jan navigated these challenges with grace and ease and played a pivotal role in making sure i got my keys, i can not thank you enough you will forever be remembered and have a place in my heart. Thank you!!!! Thank you!!!! Thank you!!!!

Jasmin · 30 December 2024

★★★★★ 5/5

Google

Good experience moving with JNP. Lindsay and Alison were very helpful throughout the application process and were there to help throughout any problems that arose !

Cerys · 19 May 2026

★★★★★ 5/5

Trustpilot

House Move

Selling my property in Sands was a lot easier to do thanks to JNP , upon agreeing a sale price we had a lot of interest early on and was able to agree a fair selling price through good lines of communication from the High Wycombe office staff- Lisa kept me fully updated with progression also which helped ease the stress and worry you have when selling your property and we was able to complete last Friday with very little fuss.

Michael · 24 October 2024

★★★★★ 5/5

Google

We had a fantastic experience working with Alison and Lindsay during our recent move. From the initial viewing to the day we picked up the keys, they made the entire process incredibly smooth and stress-free. They were professional, highly responsive to all our questions, and kept us updated every step of the way. I highly recommend their services to anyone looking for a reliable and helpful estate agent team!

N · 2 June 2026

★★★★★ 5/5

Trustpilot

Excellent professional service

I've only recently started my journey with JNP for the letting of my flat, but so far I cannot fault them. They managed to find a suitable tenant within a week, where others had failed. The process through to the tenants moving in has been very thorough with regular updates. Everyone has been very helpful, polite and quick to respond to any queries. So far, I've been extremely impressed and wouldn't hesitate to recommend them.

Christina · 11 March 2026

★★★★★ 5/5

Google

Suzy Garrett was an absolute delight to work with. She is knowledgeable and kind. An absolutely pro! She was the quickest out of any of the agents we dealt with to get a showing of the property. We wanted to move in quickly and she was extremely flexible about making it happen. I’ve worked with at least 9 real estate agents & property managers over 3 countries (USA, Japan, & UK) and she’s my favorite.

Heather · 16 September 2024

★★★★★ 1/5

Trustpilot

Crooks

Liars, crooks, lazy con artists They pumped up the price when there was no other bids, They lied about the length of the flat lease (admitted it to me over the phone), when i asked their solicitors who i also employed to renegotiate) (I Know, I Know) they became hard to reach by email or phone... then a couple months down the line, they admitted they deliberately hadnt followed my instructions because they were happy... they are a disgrace, just want your money and they dont give a damn. Soulless greedy moneyhounds, cold hearted & don't give a monkeys. Date is approx a month- 6 weeks ago

BigSmoke · 17 June 2024

★★★★★ 4/5

Trustpilot

Grateful for the support

Lisa, Caroline, Nathan, Mat, Mitchell, Martin, Naz, Ashari, and Jan were an outstanding team, incredibly helpful, professional, and effective in selling our house. Their teamwork made the whole process smooth and successful, and we’re truly grateful for their support.

Nov · 30 September 2025

★★★★★ 5/5

Google

Message of thanks to Suzy and the JNP team. I’ve just moved back into my flat having rented it out through the lettings team for the last couple of years. The whole process has been very easy to follow, from start to finish. Rental income collected and paid on time, with Suzy and her team always on hand and happy to assist with any questions, going that extra mile.

Richard · 16 September 2024

★★★★★ 5/5

Google

Very happy JNP. We approach our first year in renting and we only have good things to say about especially being our first time renting, the support we’ve got so far is outstanding. We’ve recently have had a visit to ensure our tenancy is running smoothly and any concerns we may have to be addressed therefore many thanks to Deb Wheeler which’s done a great job in doing that.

Ovidiu · 16 September 2024