Sutton Kersh estate agents in Liverpool

★★★★★ 1/5

Trustpilot

AUCTION FEES BEWARE

Had a nasty surprise when I completed on an auction property. The small print in legal pack said I was responsible for sellers legal and auction fees without any amounts specified. Upon completion the fees I was expected to pay equated to £5500 or 12% of the purchase price which is extortionate. I had the option to forfeit my 10% deposit or complete at that point. In other words, I had no choice but to complete. Although legal, this is completely unethical. BEWARE

Gareth · 14 July 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 1/5

Yell

DO NOT BUY AT AUCTION HIDDEN FEES

Had a nasty surprise when I completed on an auction property. The small print in legal pack said I was responsible for sellers legal and auction fees without any amounts specified. Upon completion the buying and selling auction fees I was expected to pay equated to £5000 or 10% of the purchase price which is extortionate. BEWARE

GarethS-260 · 14 July 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 5/5

Google

Great service, Jo in the city center branch is very helpful

Daniel · 16 June 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 5/5

Google

Had a great chat with a lovely agent called Jo who organised a number of viewings in some great properties!

Jack · 16 June 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 5/5

Google

Excellent service throughout. Leanne was extremely helpful, friendly and efficient throughout and made the process smooth and easy. Thank you

Press · 16 June 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 5/5

Google

Found a perfect house on Sutton Kersh, Debbie & Shirley were amazing in helping get the process moving along, very smooth and great responses all round, 100% recommend

Uzair · 16 June 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 1/5

Google

I honestly wouldn’t believe this company has had that many 5stars from people because they are very rude condescending and when it comes to getting back deposit they avoid phone calls and send you on wild goose chases, they also don’t do well with keeping agreements they will do everything in their power to dupe you of your hard earned money, tried charging me £70 for disposing one item in the fridge yes that’s right one item to be thrown in the bin they tried to charge £70, stay well away if you want peace of mindNegativeResponsiveness, Professionalism

Junior · 16 June 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 1/5

Google

Do not rent through this agent. They are absolutely useless. They will fail to give notice to your landlord, ignore you when you flag broken fire alarms, door handles etc. and then you will be hit with a big bill when you leave. Passed from pillar to post and no one seems to have a clue how to do their job. Use at your own risk. Appalling service that helps unscrupulous landlords to exploit their tenants.

Iz · 16 June 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 5/5

Google

Couldn’t be more pleased with the attention I was given by Sutton Kersh. Rent is reasonable for the area and the whole process from initial enquiry to moving in went smoothly and professionally. I was kept informed throughout the whole process and aside from being friendly (which always helps) were ultimately efficient and quick. Thank you guys.

Sue · 16 June 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 5/5

Google

We had to take a short term rental in between our house sale and purchase and we were anxious going into the rental world . Those fears were soon put to bed dealing with sutton kersh Especially Annie our wonderful point of contact . . She dealt with all of our rental from start to finish and we have got to say the whole experience was great . Kudos to the whole team and keep up the great work you guys are doing

Mark · 16 June 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 1/5

Google

Rating only, no written review.

Yvette · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 1/5

Google

Rating only, no written review.

Ian · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 5/5

Google

Rating only, no written review.

Alex · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 4/5

Google

Friendly and efficient 😁 …

David · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 4/5

Google

Sian and Hannah were brilliant at Sutton Kersh. Really helpful, friendly and attentive! Excellent customer care.

Rose · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 1/5

Google

Completely unacceptable to take all of our details, do a soft credit check, arrange a viewing yesterday for today and let the property out without informing us. We've had to travel from another city. I checked the property on Rightmove to see it had been let before calling them at 11.48 to confirm, when our viewing is arranged for 12.45. no notice from them either.

Sarah · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 3/5

Google

As a tenant of 10 years, I can't fault them as a letting agent. Both Marial and Eve are fantastic in what they do and very supportive in every way. The only downside is their maintenance department - for 2 years I have to endure a leaking roof, which I had to have environmental health to investigate in order to get things moving...and yet there are still a few issues that have not been completed as yet.

Karl · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 5/5

Google

According to my personal experience, Fran, Julie ,Gayle and the team are very professional people, they are providing outstanding service when they come to sell your property. I am strongly recommend if you have properties for sale and I will definitely use them again in the future.

Philip · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 5/5

Google

Really good professional service from start to finish, always kept in contact throughout the process. We have now moved in to our lovely new home thanks to the amazing staff at Sutton Kersh Allerton. Would highly recommend. Thank you all.

Michelle · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 5/5

Google

Hannah,Justine and all the staff at Sutton Kersh on Allerton Road were absolutely brilliant! We received an excellent service! They were so friendly and helpful and prompt with any communication. Having not moved for a long time, we needed a lot of help and guidance, which the staff were only too happy to provide, we highly recommend them! Thankyou😃

Pls · 15 June 2022 · Sutton Kersh Liverpool (38)

★★★★★ 1/5

Trustpilot

Sutton Kersh beware

Sutton Kersh is just another company trying to bully and scam its less informed customers. I have never seen a company try and be so dishonest with their customers to the point of just lying in order to try and squeeze profit out of me. Their agent tried to force me to stay after a fixed term tenancy was over by trying to convince me it was the law that we give a month's notice, or they would still charge us this month's rent. All of which isn't true and was just a pathetic attempt to extract more money from their customers. When questioned about this they continued to try and defend their position that we had to pay, and it was only when I got a solicitor involved they backed down. They also lack basic knowledge of the housing act and become rude if not hostile when it is quoted to them. Overall, if you want an estate agent you can trust this is not the place, be very wary as they will try to get money off you in any way they can and display a lack of professionalism.

Thomas · 8 June 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 1/5

Trustpilot

Review from a potential buyer

Only experienced them as a potential buyer, but certainly wouldn't trust them to sell a property. The sale process was badly managed and more complicated than anything else I experienced before. They asked for ridiculous amount of data and in the same time didn't bother putting together a simple legal pack for the property to contain mandatory items like current leases, etc.

Orhan · 11 May 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 1/5

Trustpilot

Absolutely awful avoid at all cost

Absolutely awful avoid at all cost! Do not rent of these They don’t answer the phone Don’t do any repairs Ignore emails Leave you with damp for 7 months before even considering anything

Mollie · 3 May 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

★★★★★ 1/5

Trustpilot

Worst estate agents I have ever…

Worst estate agents I have ever encountered. We want to view a property and they do not respond to any attempt to contact them either by phone or email. I would think twice about placing the sale of my property in the hands of someone who is not interested in getting potential buyers in.

Mrs.Boon · 9 April 2022 · Sutton Kersh Liverpool (30 -32 Exchange Street East)