Surelet reviews in Burton upon Trent, Gloucester, Smethwick and 2 more

★★★★★ 5/5

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I've just moved in to property let through Sure, so far.... a great experience, friendly and helpful staff, efficient - brilliant :)

Abigail · 28 March 2018 · Surelet Gloucester

★★★★★ 5/5

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I have just completed a sale this very morning today. The sale developed various challenges along the way. I am an experienced property investor but this one was quite trying and took far longer than we all planned. Rob and his team have been exceptional. Never once did he not pick my calls or return emails, which is normally the case. He never hid behind, " he's in a meeting" he's with a client, and all those other silly excuses we are fobbed off with. He was engaged from day one, driving the sale through. Excellent performance, no bullshit at all. Thank you very much Rob and everyone at your office. This was a tough one but we got there in the end. Professional, courteous, engaged, understanding, able and capable with an understanding and empathy most dont have. Bravo. My sincere big thank you.

Snappy · 19 March 2018 · Surelet Gloucester

★★★★★ 1/5

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We moved into out rented house last July there were very helpful when we first moved all was well in the new house. As we moved in the did not say that a dog before had damage a lot of the kitchen including the oven which we could not use for 2 weeks and the washing machine was broken as soon as we moved in. The first lady we had assigned to us for the house was great every need we had she managed to fix very quickly. As time went out the agency got very laps in there response to anything that needed to be upgraded in the house or any questions we may of had.We wanted to buy our own house so our landlord very kindly let us out of our contract and found someone to cover the rest of the contract and new to rent to. We had many troubles with this!!!!!! we were not told any of the 'little' bits in the contracted the agency had decided to leave out, We were not told that the rented house would be our responsibility if the new tenants did not move in obviously that would be a great financial struggle to us. We also agree to pay for the first week of the month we would not be in there as the new tenants were not moving in until part was through the month. The amount was agreed and then when they took the money out our account it was the full rent amount and made us struggle to make our first mortgage payment!. NONE of this was explained to us when we agreed to the weeks rent we would pay. When i went into the store in Gloucester to give in the keys i wanted to speak to someone about when the money would be returned to us as we needed it to make payments to our new house the receptionist was very helpful and went to find someone who could tell me when the money would come back to me. As i was sat in the reception i heard the conversation between the receptionist and the lady dealing with our house she spoke about it very rudely and then realised i was sat in reception and did not bother to come out and sort it out just popped her head around the corner and said she would email my partner and that they had spoken on the phone. She was very unclear on the phone to my partner and couldn't do anything to sort our money situation out until the new people had moved in. Despite all of this happening they tried to blame our puppy for miss use of the house when the old puppy from the tenants before had wrecked the house!!!! They just want money if im honest and would not recommend them at all!!! From our experience with this letting agency the landlord was great and very helpful but the letting agency was rude and unprofessional.

Lily · 14 March 2018 · Surelet Gloucester

★★★★★ 2/5

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Been with the agency nearly two weeks, not impressed. Still awaiting to hear back from my property manager about damp in my house.

Toni-Marie · 9 March 2018 · Surelet Gloucester

★★★★★ 4/5

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Very friendly, helpful, and professional team. Tom found me the ideal tenants, and kept me updated throughout the process. I would recommend their services.

Sarah · 8 March 2018 · Surelet Gloucester

★★★★★ 5/5

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Really helpful and friendly staff. Would recommend any one to use them. Tom was a great help and very helpful

Gino · 6 March 2018 · Surelet Gloucester

★★★★★ 5/5

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Rating only, no written review.

Sophie · 2 March 2018 · Surelet Burton upon Trent

★★★★★ 3/5

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Alex was brilliant and helpful in finding us a flat to rent, he provided great customer service and the paperwork was sorted quickly. BUT when it came to getting the deposit back from the old flat, the communication was difficult with some staff, all of the sudden they couldn't get hold of the landlord, and when we went to branch we were told that the person dealing with our landlord has no time for us. This is disappointing after being with the agency for over 3 years and continuing using their services.

Kinga · 9 February 2018 · Surelet Gloucester

★★★★★ 5/5

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Rating only, no written review.

Becky · 5 January 2018 · Surelet Gloucester

★★★★★ 5/5

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Superb service really happy with everyone at Sure, thanks to Mitch for finding me a property and Emma for dealing with everything at the office.

Anthony · 30 November 2017 · Surelet Burton upon Trent

★★★★★ 5/5

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The staff and SureLet are all fantastic, professional, incredibly friendly and very helpful. They were a great asset to my move and ensured it all went smoothly. Thank you so much guys, really pleased I chose a property with you.

Maze · 29 October 2017 · Surelet Gloucester

★★★★★ 5/5

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Extremely friendly, helpful, thorough and professional. Found me the ideal tenants, quickly and without any hassle or fuss.

John · 27 October 2017 · Surelet Gloucester

★★★★★ 5/5

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After finally settling in to our new home me and Chloe would like to thank Mitchell from the very beginning you have been very professional and never once pushed us to buy anything you even took the time to talk to us while on the viewing and not just stand in the corner like all the other company's did....and a very massive thank you to Rosina you have been nothing but polite and professional from the very beginning from early morning phone calls to very last minute emails never once did you let us down or never responded to an email or phone call and even went the extra mile to help us out when our solicitor couldn't be bothered I hope your bosses know they have an extremely good employee within your company Ryan, Chloe and baby Lola

Ryan · 28 September 2017 · Surelet Burton upon Trent

★★★★★ 5/5

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Rating only, no written review.

Gift · 12 September 2017 · Surelet Gloucester

★★★★★ 5/5

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Rating only, no written review.

Christopher · 12 September 2017 · Surelet Gloucester

★★★★★ 5/5

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Rating only, no written review.

Chloe · 22 August 2017 · Surelet Gloucester

★★★★★ 5/5

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SureLet, and Jemma in particular have been very helpful throughout the process of identifying a suitable rental property, advising on furnishing and renovating it, find tenants and settling them in. Very pleased with the services received to date.

Dave · 16 August 2017 · Surelet Gloucester

★★★★★ 5/5

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Excellent customer service from Tom,very helpful and friendly staff definitely would recommend them

Faye · 11 August 2017 · Surelet Gloucester

★★★★★ 1/5

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Be careful with these people. Their actual clients are the landlords not the tenants. They are nice until you stop working with them and they try to please the landlord retaining as much deposit as possible.

Carlos · 31 July 2017 · Surelet Cheltenham

★★★★★ 5/5

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great service as always thanks for your help on my latest move...

Steve · 31 July 2017 · Surelet Gloucester

★★★★★ 5/5

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It's a first time renting in England for me... The process turned out to be incredibly painful with with all the papers, checks and extra costs yet Surelettings helped a lot and explained everything really well.

Anna · 31 July 2017 · Surelet Gloucester

★★★★★ 1/5

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In around 8 years of renting, I have never met such an unprofessional group of people, incapable of basics communications, or providing even the most basic level of services. I'll start with the positive. And now onto the negative. At the outset of the tenancy, the agency did not disclose that the tenancy was only available for less than one year, even though the landlord had a date in mind for taking the property back (for school purposes). This would have meant we would not have taken the property, as the cost of moving, as well as the hassle, would have put us off. Then, at the end of the initial 6 month tenancy, the natural course of action was to move onto a periodic tenancy for the remaining 4 months that it was available for. Disgustingly, there was a charge associated with that move of £180. My eyes nearly popped out of my head. Following consultation with the Financial Ombudsmen, they clarified that it is flirting with illegality, and certainly unethical, to charge anything for moving to a periodic tenancy, as it automatically happens. There is no admin to be done! In addition, upon leaving the property, it has taken us in excess of 6 weeks to get feedback on the exit inventory check. And upon getting the itemised inventory check, we were asked to pay over 50% of our deposit. The main reasons? Despite providing receipts for professional carpet cleaning and de-fleaing, Surelet were not convinced our receipts were legitimate (yes, yes, they called us frauds!). Just to add in some flavour, we were also deducted for certain things that were not even on the inventory. For example, the requirement to clean items that were not even itemised. Lastly, and most infuriatingly, when we entered the property, the place was a mess. We raised a number of issues, including the state of the curtains. Despite this, at the end of the tenancy, we were accused of not treating the curtains well, and asked to pay for the curtains to be cleaned. Again, we had had them cleaned in any event, but were asked to pay for these to be additionally cleaned. If I could rate their service as 0 stars I would, but since I can't, I will purely state this. If you are a tenant trying to find a decent rental property, don't use these guys. They have no interest in looking out for anybody but the landlord, and repeating what I was told over the phone from Surelet's completely inept agent, Gwen, "our service is to our landlords, not the tenants". Wonderful attitude, may it serve you well.

Dan · 31 July 2017 · Surelet Gloucester

★★★★★ 5/5

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I have used Surelet to let my property for over ten years. I would have no hesitation in recommending them to anyone else looking to let property in Gloucester. Steph Gratton is the latest in a line of thorough and professional property managers who I feel have always acted in my best interests.

Julian · 31 July 2017 · Surelet Gloucester

★★★★★ 5/5

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ALLIA IQBAL, IS THE PERSON I DEAL WITH ALWAYS. SHE IS THE ONE WHO MAKES SURE THAT THE LANDLORDS CONCERNS ARE MET SWIFTLY AND I CAN HONESTLY SAY SHE IS AN ASSET TO THIS COMPANY. SHE WILL RESOLVE ALL CONCERS/QUERIES.

J · 31 July 2017 · Surelet Burton upon Trent