1/5
Very bad service

Trusted Agent profile · Surrey
Verified
★★★★★
6,863 reviews across 9 offices and 4 platforms
Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,863 reviews on four platforms, rated 4.6 out of 5 overall.
5,337
Reviews on Google
All 9 offices
489
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 9 offices
1,035
Reviews on Trustpilot
Business-wide
Streets Ahead's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Very bad service
4/5
Although we didn't end up buying with Streets Ahead, they were one of the best Estate Agents we dealt with, proactive in getting in touch about new properties without trying to pressure us into using their additional (mortgage services). Particular thanks to Eve.
5/5
From start to finish, whoever I dealt with I found the staff at Streets Ahead to be helpful and friendly. Saphire King-Harris was my sales progresser, there were a few twists and turns during the sale process, but Saphire worked hard to resolve the issues, keeping me updated at all times. I found her to be be very helpful, professional, knowledgeable and friendly. I have also rented a property through Streets Ahead, Billie Balnkson dealt with this and worked very quickly to find a suitable property for me and my family. Billie helped us through the various processes involved in letting a property ensuring that it all went through smoothly and quickly. I also found Billie to be helpful, professional, knowledgeable and friendly. I would happily recommend Streets Ahead to any thinking of selling their property.
1/5
Bloody clowns! Sorted a viewing for 6 pm and left 1 hour early from work to make it on time. After driving 2 hours I was waiting 30 minutes the agent who wouldn.t pick up his phone . Then also found the train station which was 8 minutes drive and they told me 6 minutes walk , same was advertised on zoopla. WASTE OF TIME!
Dear Ady, I am sorry to hear that our level of customer service has not lived up to both of our expectations with regards to your recent experience. Can you please contact me on 020 8655 1300 or lucy.day@streetsahead.info at your earliest convenience. Kind Regards Lucy
5/5
Very good agent.. Saphire King-harris was very helpful ?? I have just purchased a house with them. They had to do a lot of work, because the seller's solicitors weren't the best, but the streets ahead team were very helpful. If you are selling or buying in croydon area, the addiscombe branch of streets ahead would be a good choice.
5/5
I would like to say big thank you to Saphire King-Harris. She was very, very helpful and always ready to answer all my questions and help me. I am very happy with her servises and recommend her if you are selling or buying. She always knew about our situation and happy to give me advice when needed. I would defenetly like to work with her in the future, if we will need eastate agent I will be calling Street ahead again.
5/5
Excellent buying service. They found me a nice house that matched my requirements quickly. They were also helpful arranging access for my surveyors and inspectors to ensure the house was in good order. I especially liked the text reminders with full addresses sent to me before viewings. They are are a nice friendly team. Saphire King-Harris was superb at liasing with the owner, tenant and myself to ensure that the correct paperwork and evidence was prepared and set up so that I could take over the tenancy safely. She liased with the solicitors as well to push things along. She was on the phone daily with me and understood due to my busy job that I could not always answer the phone but ensured that I could always speak to her when I called her. She is a great asset to Streets Ahead and deserve a special reward from them. If she is on your side she will do everything possible to make sure the sale legally completes quickly.
5/5
My wife and I purchased a chain free ground floor flat in Croydon. The process took over 6 months due to lease extension and solicitors. Saphire and the team at Streets Ahead exceeded my expectation and pushed the sale through. I received constant feedback every step of the way, telephone calls and email, so I know what was going on. I can honestly say that without the determination from Saphire the purchase would have fallen through. I can highly recommend the service received from Streets Ahead
5/5
I spoke to Daniel originally who was very professional in coming round to look at the house for rent. We were then passed to Cameron who gave us regular updates with the amount of people wanting to view and times. Cameron has been very helpful and easy to get hold of and I would recommend him.
5/5
Streets Ahead Croydon Branch has provided me with a first class property purchase experience. I just bought my property through the agent in September 2015. From the beginning of searching for properties, to the exchange of contract, I received the most helpful and friendly services in a professional manner from various staff, especially Saphire King-Harris, who is a great help in pushing the exchange of contract to happen for me. When I was totally stressed out by the bank's delays and the solicitor's issues towards the end, she went extra miles to help me chase various parties constantly all day long to get all documents in place, patiently guided me through and kept motivating me to get things sorted. Even when she was off at one weekend, she was still in contact with me. Her expertise and customer services are absolutely first class! I find most estate agents are full of lies, but Street Ahead is the only estate agent that I would trust, and highly recommend! Carmen Li
5/5
Anthony Gaunt was a pleasure to deal with, absolutely determined to find me somewhere to live even though I was pretty picky. Happily moved into a lovely place in Croydon last week. Well done to Anthony and the team and thank you for your hard work.
4/5
Saphire King-Harris was of great assistance during my sale process. She communicated with both sides solicitors and assisted in pushing matters forward.
5/5
I sold my flat through Streets Ahead. There was a lot of back and forth with the buyer, but the team at the Addiscombe Rd branch were great and very helpful. Saphire King was always very friendly and answered all the questions that I had. I would definitely go through them again.
4/5
Really helpful staff member Jennifer Vergerson assisted me in my search for a property to buy this year. I was especially impressed with attention to detail to meet my requirements and price band. highly recommended agent & agency TR
1/5
Worst experience ever. From day one of me making an offer on a flat to rent and paying the holding fee, it was nothing but hassle. They obviously don't communicate within their team as I would receive phone calls from 3 different people, telling me different things. The referencing and credit check were complete within 2 days - I received a call from the company running the checks telling me everything was perfect and we were good to go. However Streets Ahead were telling me otherwise. On the day we were due to move into the flat, we received a phone call. This is while we were driving on the motorway to Brighton to collect my boyfriend's stuff. Telling us that we wouldn't be able to move into the flat today because it hadn't been cleaned... We were later told that it was because the tenants hadn't moved out. So many lies and confusion. The next day they said we could move in - we turned up and the flat was filthy and still hadn't been cleaned. They said we would not be able to move in until around 10pm that night. All this drama left a bad taste and we withdrew from the deal. WORST AGENCY EVER. They completely messed up what was meant to be a fun time for my boyfriend and I.
4/5
Sapphire King-Harris did a great job in progressing the sale of our house once an offer had been accepted and made sure solicitors on our sale and our purchase were acting with sufficient haste, but I can't give five stars to Streets Ahead because not everybody in the office is as responsive in returning calls as they should be. .
4/5
Our home use purchase was fraught with delays unrelated to Streets Ahead. Having the unfortunate task of being the liaison between multiple parties we occasionally projected this frustration onto our contact Saphire who very calmly and swiftly tackled all our needs. I am sure that without her assistance it would have been a considerably longer and more stressful. Thank you
4/5
I bought a flat in late 2015. Sapphire and the team were proactive and kept the buying process on track when any issues came up. I am very happy with the flat and would recommend the streets ahead team to any interested buyers or sellers.
5/5
I am a property developer based in Croydon. During last few years I have been dealing with different estate agents but I found Streets Ahead to be the best -- in particular their Lower Addiscombe Road office. The team maintains highest professional standards and they really work hard for their clients. To start with, Patrick who did my property valuation was very knowledgeable and honest and gave me useful advice. With the property going for sale in the market, Jennifer,Eve and Harley did a fantastic job and they were always available whenever I needed them for any questions etc. After I accepted the offer, Saphire handled the progressing of sale with 10/10 service standard. We had few issues during the sale progress, which could delay matters severely but with Sapphire's professional approach and effort we completed on time. Many thanks and looking forward to continue doing business with you !
1/5
Called twice this week and both times hung up on because they could not understand me
5/5
We have had a wonderful experience with Streets Ahead, Mr George Barnes has been most helpful in aiding our search for the property that fits our family needs best, keeping us well informed and always taking into consideration even the smallest details. Great services, the place to go far any property demand.
5/5
We were in the market only for a month and had viewed few properties with different agents. I was really disappointed with other Estate Agents I was registered with and widen our search and registered with Streets Ahead. From the initial stage of matching our expectation and understanding our needs and to the end stage of contract exchange, the whole process was managed extremely well. Saphire made the whole process smooth and stress free for us. The most importantly she was updating us in a regular basis and chasing the solicitor on a timely manner. Each stage of the milestone went as planned and completion happened within 6 weeks and moved to the new house next day. Thanks, Street Ahead team.
5/5
Very good and professional service for our organisation from Alex and the Croydon Team. Good outcomes for all parties.
5/5
Big thanks Alex and Patrick! Superb customer service abilities and professionalism shown from the offset.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver and 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.

Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2023, 2024.
British Property Awards by year, 2023 to 20242024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Bronze The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.

Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.
Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.
Lettings Agency of the Year by year, 2012 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold and 1 Silver Lettings Agency of the Year Awards 2014 winners
2012 2 Gold and 2 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Send Streets Ahead a message.
London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,476.
The nine Streets Ahead offices, by town:
Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.