Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotThank you to everyone at Gateford Park
Thank you to everyone at Gateford Park! We had an amazing experience from start to finish. David & Lynn were really helpful throughout and since moving in Graham, has been very attentive and sorted our issues (all minor) very quickly, making the transition into our new home very easy. Would 100% purchase again!
Ms · 3 May 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Kesiah for your kind words and 5* review! David, Lynn and Grahame will be delighted. On behalf of all at Jones Homes, we wish you many happy years in your new home.Kind regards,Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotDenise in the office has been a…
Denise in the office has been a fabulous support to us. She’s helped us to navigate through the whole process, despite my early worries that we would never make it.
Keith · 29 April 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Mr Bland for your feedback and for taking the time to share your experience with us! On behalf of us all, we wish you many happy years with your Jones home and we will ensure Denise is made aware of your positive comments about her support throughout your home-buying journey.
★★★★★ 5/5
GoogleRating only, no written review.
Waseem · 24 April 2024 · Stonebridge Homes Barnard Castle
★★★★★ 5/5
TrustpilotDan Hunt was absolutely brilliant…
Dan Hunt was absolutely brilliant today. Really helpful, friendly and knowledgeable. Would highly recommend his help!! Thank you so much!!
Susie · 23 April 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Hi SusieThank you for your 5 star review and for your compliments to Dan. It's lovely to hear how happy you are with the service you have received.Your kinds words and comments have been passed on to Dan.Thank you and all the best,Jones Home Southern
★★★★★ 5/5
TrustpilotMike arrived on time
Mike arrived on time, was knowledgable, had a pleasant manner and a good advert for his employer.
Sheena · 22 April 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Sheena for taking the time to leave a glowing 5* review of the service you received and experience with Mike.Please know that your kind words and compliments have been passed on.Thank you and all the best,Jones Home North West
★★★★★ 1/5
TrustpilotAVOID
I'm going to get straight to the point. It's been 5.5 years since we bought this house of horrors, as we now call it. Which is great for 2 optimistic first time buyers who saved up every penny they had to start their adult lives hoping it was going to be worth every second of our hard earned time and patience. There's Bullshxt Bob, site manager I think, full of broken promises. ''There's plenty of time to raise that issue later, don't worry'' or ''Don't worry, we'll fix that before we leave'' or ''Be careful showering because a few people have complained about it leaking''....what..... I'm sure the name makes sense now.We've been passed from pillar to post however, no one gives a shxt once they have your money. You learn this the hard way.There's so much more I could say but we're exhausted. Thanks for putting an extremely sour 5.5 year experience on our lives. Time, money, energy and memories that we will never get back.We'll be using the remainder of our energy to take the next step and use MORE time and money to go legal seeing as you've sent another petty reply to our thorough complaint that showed plenty of evidence.
Laura · 18 April 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Dear Laura,Your review is important to us, and we are genuinely sorry you feel your experience could have been better. We would like to ask a member of the relevant department to contact you regarding these matters but are unable to match your details to our internal records. We have responded via Trustpilot requesting further information from you. Please respond to the Trustpilot request with your name, plot number and development name so we may look into this for you.Kind regards, Jones Homes
★★★★★ 5/5
GoogleReally positive experience from all aspects. Jack has been fantastic in accommodating our new let. Highly recommend Stonebridge and Co.
Will · 16 April 2024 · Stonebridge and Co
Agent replied · 26 August 2024
Tanks Will, thank you for your recommendation! We think Jack is great too!
★★★★★ 5/5
GoogleJack has been incredibly helpful in our home search, and we're extremely grateful. He guided us to find the perfect home and made the process much easier. We highly recommend his services. Thanks for all your help!
X · 16 April 2024 · Stonebridge and Co
★★★★★ 5/5
GoogleJack and the team at Stonebridge were so helpful and went above and beyond to get us the property we wanted on the date we needed to move in. We appreciate it so much. Thanks Jack!
Admin · 16 April 2024 · Stonebridge and Co
★★★★★ 5/5
GoogleWe had such a positive experience with Stonebridge. They really know their market, and were prompt, professional and supportive throughout. Highly recommended.
Fiona · 16 April 2024 · Stonebridge and Co
Agent replied · 26 August 2024
Thank you Fiona, it was a pleasure.
★★★★★ 5/5
GoogleHad a great experience with the Stonebridge team. The team were very helpful through the entire process, including the negotiation process. Highly recommend!
Keemia · 16 April 2024 · Stonebridge and Co
Agent replied · 26 August 2024
It was a pleasure.
★★★★★ 5/5
GoogleWe are thankful and grateful to Jonny who helped us in our flat purchase. Jonny advised us and kept us informed every step of the way. He was very good in communicating the requirements of the seller. We appreciate the transparent and clear communication which helped us with the purchase. Thank you!
Pankaj · 16 April 2024 · Stonebridge and Co
★★★★★ 5/5
GoogleJonny and Saylan showed patience and offered good advice during a protracted sale during which there was a long chain. I would recommend Stonebridge because I only had contact with directors who were experienced. This held the chain together and their support was invaluable.
Frederick · 16 April 2024 · Stonebridge and Co
Agent replied · 26 August 2024
It was a pleasure Fred. I am sure we will see you in the village soon.
★★★★★ 5/5
TrustpilotGary was extremely professional
Gary was extremely professional, polite and helpful. He addressed the issues in a timely manner and did everything asked of him.
Lesley · 15 April 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Lesley for taking the time to leave a glowing 5* review of the service you received and experience with Gary.Please know that your kind words and compliments have been passed on.Thank you and all the best,Jones Home North West
★★★★★ 5/5
Trustpilota new Jones house
Moved into a new Jones house. Very few teething problems and everyone of these has been sorted quickly by experienced professionals who have provided excellent service and support.
David · 15 April 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you David for taking the time to leave a glowing 5* review! It's very much appreciated.Thank you and all the best,Jones Home North West
★★★★★ 5/5
TrustpilotFront door repair
Chris assessed and advised based on what would give the best outcome; he did not hurry or make us feel he would not return if needed. He provided exactly what as a customer we needed. Thank you.
Colin · 29 March 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Colin for your 5 star review and your compliments to Chris, please know that your kind words will be passed on.Best regards Jones Southern
★★★★★ 5/5
TrustpilotNew build
Really good communication throughout, check ups with us after we moved in
Mr · 28 March 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Mr Hague for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We wish you many happy years in your new Jones home.Kind regards,Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotGary was fanatic
Gary was fanatic, no job was difficult for him to carry out. He works immaculate and is very thorough. Really friendly man.
Olivia · 27 March 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Olivia for taking the time to leave a glowing 5* review of the service you received and experience with Gary.Please know that your kind words and compliments have been passed on.Thank you and all the best,Jones Home North West
★★★★★ 1/5
Google⚠️ DO NOT BUY FROM STONEBRIDGE ⚠️
We bought a house with lots of promise from Stonebridge.
The 5 star ratings on here are clearly to stop the trend pointing towards a 1 star rating. Ignore them, obviously fixed as they offer zero feedback.
They rip you off.
The estate management fees are an absolute rip off joke. They employ RMG who share the same terrible ratings Stonebridge do, so they're good together at being terrible.
PLUMBING:
We had several leaks and the heating tanks all over the estate has serious issues with leaking. They fobbed you off, but the Kingspan rep (manufacturer) said they has been fitted incorrectly. This culminated in a leak which came through the lights, they rectified the painting but due to covid the 2 years cover ran out and they washed their hands of it. I had to pay to repair it.
GARDEN:
They were supposed to lay a certain amount of top soil, they didn't the garden was laid on top of building rubble, and subsequently the lawn died and was full of potholes. Again, I had to pay several thousand pounds to rectify their dreadful garden.
The attitudes towards snagging were terrible, always trying to to dodge out of rectifying their awful build quality.
We left the estate after 2 years due to stress, we put the house right to sell in because we are decent people, but it cost us in the region of 10k
WHEN THEY BUILD ON HOLLIN BUSK: i would strongly recommend you DO NOT buy a home from these people. The reviews don't lie. Check how many people moved out before 2 years from the estate. THEY WANT 500K FOR SOME OF THESE 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
A truly dreadful company.
Dan · 24 March 2024 · Stonebridge Homes Deepcar
★★★★★ 5/5
TrustpilotChris was a star
Chris Denny was a great help sorting all the snagging issues out in the house. Super professional and courteous, even managed to help with some other bits I forgot to mention on my snag list. I hope he’s well compensated and recognised at work. Good chap! Best, Ola
Ola · 20 March 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you Ola for your five star review and kind words!Chris will be delighted.On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 5/5
TrustpilotReally helpful all round at Wentworth…
Really helpful all round at Wentworth View. From the initial purchase to completion everything has been extremely straight forward and everyone very helpful. The few very minor bits after completion are all being sorted by Neil, Sam and the rest of the staff who have been great.
Jordan · 19 March 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Dear Jordan,Thank you for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your comments are relayed to the team. On behalf of us all, we wish you many happy years in your new home.Kind regards,Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotI can highly recommend Dan
I can highly recommend Dan. He came to our address to complete the snagging list for our new property. From start to finish his professionalism, attention to detail and commitment stood out. He meticulously went through what was required and the quality of the finish was completed with precision and care. His dedication, expertise and commitment to care are outstanding. Thank you Dan for your exceptional work !
Claire · 14 March 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
"Thank you Claire for your kind words! Dan will be delighted. On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 2/5
TrustpilotSnags unresolved so left with leaking shower
Unfortunately, we are waiting for snags to be resolved 4 years later. When we contact customer services they are less than helpful. On our first day moving in, our en-suite shower leaked into the hallway, thankfully the site manager came out straight away and had the plumbers from the site round the same day. However, as it was resolved the same day the job was not logged and we are now told it can’t be fixed as we are out of warrantee!
Claire · 14 March 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Thank you for your feedback. As mentioned, all Jones Homes include an industry-standard 2-year warranty and an insurance-backed 10-year Buildmark warranty from the NHBC. We are pleased our site team were able to address your early issues but after a 4 year period all homeowners are out of warranty unless the issue is a structural defect covered by your NHBC Buildmark policy. Jones Homes is absolutely committed to resolving genuine warranty defects for our customers which are reported within the two year warranty period, however, when customers approach us for assistance after that period has expired, our inability to assist then can cause unintentional offence. Our Customer Services Team have the unenviable task of declining such requests when approached but we would never fail a customer with providing supporting information which in this circumstance we have.
★★★★★ 2/5
TrustpilotThis company are absolutely terrible
This company are absolutely terrible. We purchased our new build march 2022 and have had a torrid time. The windows are draughty and noisy. There’s a snag list not completed 2 years after moving in. I honestly don’t know where the executive part of there name comes from. I would strongly recommend against buying a property from this builder. Sub standard brick work. They take your money and have absolutely no after care. I have had to report them to the NHBC. Please do not purchase a property from this builder .
Jamie · 3 March 2024 · Stonebridge Homes Wakefield
Agent replied · 15 June 2024
Dear Jamie,Your review is important to us and we are sorry to read your concerns. Please rest assured your feedback has been shared internally. Kind regards, Jones Homes Yorkshire
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