Trusted Agent profile
★★★★★
396 reviews across 8 offices and 4 platforms
Stonebridge Homes has eight offices, in Wakefield, London, Deepcar, Barnard Castle, Doncaster, Hibaldstow, Masham and Skipton. Together they have 396 reviews on four platforms, rated 4.1 out of 5 overall.
170
Reviews on Google
All 8 offices
5
Reviews on Facebook
All 8 offices
1
Reviews on Yell
All 8 offices
220
Reviews on Trustpilot
All 8 offices
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Stonebridge Homes's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleDO NOT BUY A HOUSE FROM STONEBRIDGE HOMES. They will leave you with a house that has substandard workmanship and a mess. They will also tie you into their fleecehold with monthly charges for doing little to no maintenance on the estate. They are also refusing to complete works to at Fox Valley and some areas are literally an abandoned building site. Avoid!
1/5
GoogleWorst purchase I have ever made. Bought a home back in June 2018 and faced problem after problem. Major leak in kitchen causing damage to flooring and cupboards. 2 leaks in bathroom causing damage to living room ceiling. As of today another leak in downstairs toilet causing damage to flooring and hallway carpet. Cheap parts more profit!
5/5
TrustpilotExcellent
Very happy in my new home.
3/5
GoogleRating only, no written review.
5/5
GoogleI recently leased a shop in Highgate that was advertised by stonebridge&co. Their service was second to none from start to finish ! Kerry was outstanding throughout the whole process , whenever i needed her assistance, she was always happy to assist even when not at work, and always explained everything thoroughly, Peter was also extremely helpful ! The whole team at Stonebridge&co where exceptional and welcoming, I would highly recommend using Stonebridge&co.
Thank you Nick, its lovely having you as neighbors
5/5
GoogleReally impressed with Stonebridge & Co. The team have been a breath of fresh air through the whole process of viewing to signing our rental agreement on our first flat together. Genuinely helpful, and will ALWAYS get back to us (which is a lot more than can be said for the competition).
5/5
GoogleI work for Let Alliance and am delighted that we are working in Partnership with such a wonderful independent agent. They have a terrific team in Peter, Claire, Fiona & Kerry and everyone has been so pleasant to work with. Thanks for making my job even easier!
Thanks Ricky ❤❤
5/5
GoogleVery professional and extremely helpful. I recently leased a shop in Highgate that was advertised by Stonebridge. I can not say one bad word! Kerry was extremely helpful she made the transaction very easy. They go above and beyond to help as much as they can. I would highly recommend anyone that I know without hesitation!
5/5
GoogleWe recently let our flat through Stonebridge and they were fantastic. Our flat was let really quickly and Peter and Claire were so helpful in getting our property ready for our tenants. I would highly recommend them to other prospective landlords and tenants.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Lara! :-)
5/5
GoogleWe have just secured a lease through Stonebridge & Co, I cannot recommend them enough! Kerry is absolutely fantastic; we were new to London and the service we received gave us a great first impression. Thanks again to all the team. We look forward to catching up with you soon.
Thanks so much Emma, we hope life in London is going well - pop in for that coffee soon! All the best Kerry & the Stonebridge Gang
1/5
GoogleBe warned that Joel, who we found very professional, has now left the business and Fiona that took his place dealt with us as tenants awfully. Routine repairs were ignored then brought against us, the lack of communication during a difficult period was unacceptable and the checkout was dealt with in a very inappropriate manner, failing to rely on independently compiled inventories and instead going on the landlady's word. Neither myself or my girlfriend have felt compelled to write a formal complaint in many years of renting but we had to with Stonebridge. With Joel gone, I would think very carefully about renting with Stonebridge even if I liked the property because of the immense stress and bother we went through.NegativeProfessionalism
Dear Matt, we are very sorry you feel that you weren't looked after as a tenant. We always strive to have the highest standards and as a small business we really care about what we do & the people we work with. As you know we have replied to your complaint internally & have taken your comments on board. I know that you were very upset that the LL took the flat back and as a legal process happened we can't comment on that. We wish you all the best for the future.
5/5
GoogleAfter a long and rocky road I have been simply delighted to find the team at Stonebridge. They offer a service which is unique to all competitors in the area and work as an effective team to meet your specific needs. Property dressing for sale, short-term lets and active marketing have provided me with interim financial relief and secured a sale. Kerry has provided support and advice throughout. I am so pleased to have chosen Stonebridge as my agent.
Well done Helen, so glad we could help find your perfect buyer! Best wishes From all at Stonebridge & Co
5/5
GoogleI recently bought a wonderful flat close to the Village. Kerry and Peter at Stonebridge were available at every stage to walk me through the process, even at the point when I was in danger of being gazumped at the last minute. Stonebridge turned what for most residential customers will be a highly stressful experience into a manageable enterprise, and I am extremely grateful for their experience, professionalism and accessibility. Their local knowledge also proved fantastically useful right from the start of my search. Good work guys!
Thank you for your kind review Dr David, wishing you all the best in your new home!
1/5
TrustpilotHalf a job MUST AVOID AT ALL COSTS
Avoid them.Drains needed throughout garden.After a replacement of grass last year they have finally agreed to putting drainage in a small area of the garden and patch up the turf.They class this as goodwill!!. Jones Grandson visited the garden and doesn’t care basically. 3 emails ignored.Inspections they don’t turn up when they should, they come in expected over a week later.Numerous gardens being constantly replaced.Even the estate across the road no of the garden problems. Emails ignored.Theu don’t like you going to NHBC for advice either. 3 months without a shower too as they mess you around.A year on and still a stain on the kitchen ceiling after to “patch ups”.You’ve been warned.
1/5
GoogleIf I could give -1 I would. Purchased March 2019. Unfinished garden, bifold doors that wouldn’t close or lock to be told, we’ll get to that at some point, this is my home security. Someone came out scraped a bit of metal off the bottom and said he’d arrange to come back....still waiting. Bath that sunk on first fill and that was only 10cm deep, so couldn’t have a bath, bath now been ‘propped up’ underneath with a piece of wood! Kitchen doors scratched and they send a plastic surgeon (jokes aside..) to fix he sprayed it with a matte colour and they’re gloss, and a different colour, came back a second time and made it look worse. Waiting on new doors to be fitted they mailed me to say they were here at the beginning of July, I booked a day off work to be there, maintenance just turned up and asked if I had the doors! To now be told they haven’t been delivered despite being told they had arrived, a wasted day and now will have to arrange again. No email correspondence or call from them whatsoever. The only reason I have 1 star is because the house and area is nice, some faults are expected with new builds but once you have bought with Stonebridge they do not care about any level of customer service. They even out the phone down on you and tell you they don’t want to talk to you. I asked to speak to the person dealing with maintenance and repair for the service charge as she ‘Sharon’ said they don’t speak to customers!! What the hell kind of business are you running? You are junior school age average customer care. And for the record the maintenance and repair that you are supposed to pay monthly for....there is none, no care, no maintenance no repair but the management fees are twice in excess of any costs to for such. I was told by Sharon to ring a company I have no knowledge of to sort my own fees, how can I do this? I was told by Sharon that I’ve bought now and that’s care done with...it is only July, 4 months since my purchase and I feel absolutely let down. I was told by Sharon they’d send me a bill before the year starts and I’d probably have to pay more for missing this years as their new year (the repair company) starts January. This is mismanagement all round. A disgrace of a company, lack of ethical responsibility and lack of business structure other than sell sell sell for maximum profit. Don’t buy with these. I was warned and did not take the advice, don’t you, go somewhere else.
1/5
TrustpilotSo after my first review where i…
So after my first review where i basically gave jones homes a thumbs up i feel a strong need to write a second one....basically we were assured from day one that our house was the last one on phase 1...this turned out to be completely false....they decided to add 4 more...all well and good except for the fact that the utilities stopped at ours....this has meant instead of work outside our house stopping around xmas it is still like the somme outside and has been since november...there are huge holes outside...the road is non existent...the constant mess, noise and upheaval has gone beyond reasonable tolerance...we have had no contact from head office...they seem to want to leave it to the site manager to basically tell us nothing!! Now i come home to see that the fence next door is at right angles to ours and more than 2 feet higher??? Absoloute amateurism!! Not to even mention the cracks appearing from all the extra earth works...had i known id be living in such a mess i wouldnt have bought the damn place....
Hi Gary, Thank you for taking the time to give us your feedback. We’re very sorry to hear you were not completely satisfied with your Jones Homes experience. Please would you be able to let us know the region and development, so that we can look into this further? Kind Regards, Jones Homes
4/5
TrustpilotOverall a good build but could do…
Overall a good build but could do better with attention to detail
Hi Miss Lord,Thank you very much for taking the time to leave a review. We're pleased to hear you like your home and we have taken your feedback on board.Kind Regards,Jones Homes
4/5
TrustpilotMy jones home
Ive been in my home around 4 months now... so far my experience has been positive and pleasant..the staff have been extremely helpful and friendly towards me from the outset and continue to be so...there were a few snags ,which is to be expected with a new build, however these were put right promptly and to my satisfaction..also my dealings with customer care have been satisfactory.. i love my home and look forward to many happy years here...
5/5
GoogleKerry and her team provided a great service! Very quick and responsive. Professional and friendly at all times! Highly recommend them!
1/5
TrustpilotTerrible Quality Homes, Even Worse Aftercare
Purchased a home on the Beaumont Gardens estate over 4 years ago and we couldn't regret our decision more. We had no end of snagging issues & not just the standard stuff you'd expect like unpainted/plastered bits we're talking flooring not fitted properly or stuck down, grass in the garden being completely dead (a problem across the entire estate which chorley council had to be involved in before Jones would even look into), taps aren't fitted properly and leaking from the word go, the boilers they installed blowing within the first few years which again was due to the cheapest boilers being used and the same fault happening with multiple people on the estate according to British Gas engineer. What really shocks me is how bad the aftercare/customer service is, jones homes don't care in the slightest and refute everything you report to them as say "it's meant to be that way" or "thats wear and tear, its your fault" (after a few months). They try to put off helping for as long as possible till you are outside of the care/warranty period.If you're considering buying a home from them, walk away, you're already getting poor space/value for money & you aren't going to get good quality for it either.
Good Afternoon Mr Fossil, Thank you for your comments. We are sorry to hear you do not feel your experience has been as good as it could have been. As we cannot locate your purchase from the details given in your review, please can you be able to contact our Customer Services team directly? Email them at customerservices.lancashire@emerson.co.uk or alternatively call on 01253 728760. We would like to review the case in question to see if we can do anything at all to help. All Jones Homes come with a two year company warranty as standard and a 10 year NHBC warranty. The website below provides details of what your NHBC Buildmark protection cover in years 3-10. We believe this may be useful to go through while we go over your case and for future reference.http://www.nhbc.co.uk/Homeowners/WhatdoesBuildmarkcover/ Many Thanks, Jones Homes
1/5
TrustpilotBarrington Park
Barrington Park, North West.They get a star for building the house.As soon as you sign the dotted line the customer service team you get passed onto couldn't care less. Your issues dissapear into a black hole. they stop answering your calls, e-mails go ignored and when after a YEAR of trying you get through to someone, they say that issues with the home must have be cause by me because I've left it so long. The audacity!Make sure you keep a written copy of or e-mail every communication with them and do not trust a thing they say over the phone. As soon as they put the phone down they will shrug you off. You will literally spent over ayear chasign them for the tiniest thing such as replacing a plug in the sink.They also caused damage to my property after I moved in and they have fobbed me off for over a year and are still yet to repair.
1/5
TrustpilotVisited the van dykes show house today…
Visited the van dykes show house today the salesmen said pardon when we asked when the Connaught release would be, he paused do you mean the Connaught he pronounced it differently to ourselves we didn’t go in for a lesson VERY pompous he understood 1st time
Hi Graham, We’re very sorry to hear about your negative experience with us. Thank you for bringing this to our attention, we will be sure to pass this to the entire team so it does not happen again, anywhere. Please get in contact with us so that we can get you the information you require on Van Dyk Village or other developments. Kindest Regards, Jones Homes
1/5
TrustpilotDisappointed with the heating system
Purchased a 4 bed detached house on Newlands Grange N-le-W. It was fitted was a Glow worm boiler (regularly serviced) broke down within 6 months, part replaced by Valiant. Three years later boiler breaks down again resulting in new gas valve and burner needed, something I didn't expect to pay in such a new house considering we are low energy users. Warranty on boiler only two years, very poor for a house of this quality. Feel let down as I have now found out they are offering 5/10 year warranties.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Wakefield has the most, with 190 reviews rated 3.8 out of 5, followed by London with 145.
The eight Stonebridge Homes offices, by town:
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