Trusted Agent profile

Spencers estate agents in Leicester, Wigston, Rugby and 1 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

754 reviews across 4 offices and 3 platforms

Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

728

Reviews on Google

All 4 offices

Yell logo

3.7 / 5

6

Reviews on Yell

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

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Our offices

Spencers's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Spencers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I would just like to say Spencer's were fantastic everything we asked of them they were on the ball very efficient I would hit like to say Vic who sorted everything out for us right from the start to the Rnd she was fantastic nothing was to much trouble for her 10/10 I will be recommendingSpencers to my friends πŸŽ–πŸŽ–πŸŽ–πŸŽ–πŸŽ–PositiveResponsiveness, Quality, Professionalism, Value

Ian Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We would like to thank Emma for providing us with a great service. Our property search took a significant amount of time despite this, Emma was extremely efficient, she devoted so much time to support us from start to finish. Thank you Emma. Mr & Mrs Adam

S Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

My partner and I managed to find a property in short time thanks to Spencer's, in particular to Scott and `Rosie who have been helping with us with the application! we would like to thank them and the whole staff!

Dan Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I have chosen Spencer's over some of the other estate agencies mainly for the level of communications and they deliver what they say i.e. the price to advertise at, the specification, layout word pagination and photos etc which is very different in my experience's of buying and selling houses and using other estate agents, Max and Elliott stand out as a mention as they communicate well and appraise me of the events leading up to the sale. I would certainly recommend anyone thinking of purchasing or selling go go with Spencer's hence the reason why the 5 stars

Stephen Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Many thanks for the recommendation and the amazing 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Helped me sort a new flat quickly and efficiently. With Sam and Rosie beings amazing every step of the way. Viewed and secured the flat within a week. They kept in contact with me everyday and also helped set up utilities and insurance. An amazing easy experience!!!!!

Amelia Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations

5/5

Google

We compared most of the letting agencies in Leicester city centre and we chose Spencers after careful considerations. They provided top quality service throughout the process. Sam was very professional and friendly to work with. Highly recommended!

J Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The team at Spencers were brilliant in finding a new tenant. At the time of picking an agent Spencers were very proactive in all areas. They kept me well informed on the whole progress. Thank you!

Rosie Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Emma was fantastic and guided us through the process! She constantly kept us updated and always answered our concerns promptly! She was never too busy to help us out and went above and beyond to make our first time buying experience as easy as it could be!! We’re very happy!

Aaron Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

We would like to thank the team at Spencers Estate Agents in Leicester for helping with the sale of our property. In particular we would like to recommend Maxwell Fisher for his professionalism and commitment to us in what can only be described as a challenging chain. His help and support during what proved to be a difficult time proved invaluable.

Tina Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations

1/5

Google

After leaving a 5 star when I moved in, now I am thoroughly DONE with this agency. They are lovely getting you IN the property, but not helpful whatsoever when things go wrong. My oven broke, and I followed procedure, and reported it. After 2 weeks of not hearing anything, I asked for an update. They then told me I've got to get it repaired or fixed myself. Landlord is stingy but it happens. So I arrange for the old one to get removed with Spencers. Get a time slot for the next day, and 2 emails to confirm the go ahead and I thought FINALLY after a month with NO OVEN in a LOCKDOWN, I was getting somewhere... Not a word. Nobody came. Why am I surprised? I am so disappointed with the lack of communication. I have been paying on time, for 16 months and never caused an issue. I even wanted to upsize from flat to house with Spencers because they were so great at helping me find a place in a hard time in my life. GOD knows I won't be staying with Spencers. At this point I'd rather pay the leaving early fine than give another penny to the dream team of Sloppy Spencers and the Lackluster Landlord. TL;DR: Happily show you and sell a dream, but then don't be surprised when the door smacks you on the way out.

Letitia Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I have had a great experience with Spencers, specifically Eliot Hawkins. Hes been great at communicating and providing me regular updates. Ironically he was the vendors estate agent but did a great job considering considering my circumstances.PositiveResponsiveness, Quality, Professionalism

Obaid Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Although I am still within the early stages of our process, I have to say the experience and service our negotiator, Scott, provides is definatly one to remember. As a first onward purchasing client, his advice and support has been very much appreciated, his communication between myself, the vendor and 3rd parties is second to non, I would highly recommend this branch if you are looking for a quality service.

J Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Many thanks for your great 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

My partner called to asked for a viewing at 141 Wolverton Rd which was only advertised on 7th Jan 21 and Emma from Spencers Estate was very difficult and unhelpful in arranging a viewing. She asked so much private information as to who was my broker and would then tell me that they do not accept my broker as they do not do credit check on us. Finally she then could not offer any appointment and made it very difficult. She said she had few viewings already and someone already put an offer on the property. By Monday the property would be sold! Must be by magic to sell a house in 3 days of advertising it! Very unprofessional and difficult. Good luck in selling the property.

Richard Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Rosie has been exceptionally responsive and patient during the process of applying for and ultimately leasing our new home. It really felt like she couldn't do enough for us and she guided us through every step of the journey. The rest of her team were equally as attentive and I'm certain that anything which might spring up during our tenancy will be dealt with quickly and professionally! A real breath of fresh air!PositiveResponsiveness, Professionalism

Tim Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Within 2 weeks, Spencers found me 2 tenants, & my property was let. Thorough reference checks were done quickly. Very smooth start to the tenancy. Sam and the team have been very helpful, very professional service. Would definitely recommend.

Daksha Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott

5/5

Google

Although I didn't actually need Spencers Letting Agents in the end because I sorted things out through a friend, I dealt with Sam for a number of weeks via the telephone, email and a personal visit to a property. He is very helpful, professional and easy to talk to and communicate with. He always responds back to you quickly via email or calls. Thanks Sam. Will keep your details on record for the future.

David Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I recently sold my property and purchased through Spencers. My appointed agent was Maxwell Fisher, who I can say with confidence being a property investor for over a decade is one of the most professional, honest and efficient agents I have worked with. I was purchasing through a chain, and without Max the sale of my own home and purchase of another would simply have not been possible. Thank you

Denil Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Special mention Emma Rose Thompson who was absolutely amazing. We were buying a house and Spencer’s were representing the vendor and they recommended a solicitor who was horrible however Emma took my calls and gave us lots of reassurance. Emma was always polite and helpful. She was always accommodating and I can’t thank her enough.

Mable Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Spencers have managed our rented property for a number of decades most effectively. When the elderly tenant sadly passed away they dealt with managing the clearance of the property and checking that everything was in order most efficiently. We placed the property on the market and they have acted most professionaly and have acheived a sale rapidly, keeping us in touch at all stages of the sale. Many thanks for their services.PositiveResponsiveness, Quality, Professionalism, Value

John Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Moving home is a stressful process at the best of times but Spencers made it 10x easier! They kept us updated throughout the process and made sure we knew what was going on. I spoke mainly to Jess and Rosie and they are both lovely, very polite and professional. Would definitely recommend using Spencers if you are moving home!PositiveResponsiveness, Professionalism

Rhiannon Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Having experienced awful customer service from a number of other local estate agents; I was delighted to go through Spencers for help with my relocation and finding a property. Scott was super friendly and knowledgable about the area and Rosie has been so helpful throughout the whole process. The whole team have been lovely and made the move quick and easy! Very excited to move in to my new place tomorrow! Thanks guys :)PositiveResponsiveness, Quality

Heather Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations

5/5

Google

The team at Spencers can only be described as incredible! Sam, Jess and Rosie worked very hard to find a new tenant for my property. Their advice, diligence and professionalism made for a smooth and flawless transition for both the new tenant and myself. Thank you very much all, keep up the amazing work.PositiveResponsiveness, Quality, Professionalism, Value

Jas Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

We have had the pleasure of dealing with Maxwell Fisher @ Spencers and we couldn't be happier with the service we received. Max was so helpful when we found the house that we had fallen in love with and he was so accommodating with his communication between us and the vendor. I would recommend Spencers Leicester to anyone looking to move in this area. We would highly recommend Max (& Vicki who covered for Max whilst he was on Paternity leave). Thank you Max & the team @ Spencers Leicester! We hope to be enjoying our new home very soon!!! xPositiveResponsiveness, Professionalism

Sharon Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thanks for the excellent 5* review and comments! Best wishes, Lucy, Customer Relations.

5/5

Google

I have used Spencers twice now. Firstly when I was buying a house. The service and support that I received then made them the obvious firm to go to when I recently sold it. The marketing was excellent and I had a terrific response when the house went on the market. Emma and the rest of the team did a fantastic job of organising the viewings, sorting through the offers and giving me sound advice at every stage from then on until completion. Thank you very much Spencers!

Kay Β· 21 June 2021 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

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Questions about Spencers

Which Spencers office has the most reviews?

Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.

Where are the Spencers offices?

The four Spencers offices, by town:

  • Blaby: 23 Leicester Road, Blaby, LE8 4GR
  • Leicester: 27-30 Halford Street, Leicester, LE1 1JB
  • Rugby: 27 Regent Street, Rugby, CV21 2PE
  • Wigston: 80 Leicester Road, Wigston, LE18 1DR
Has Spencers won any awards?

Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent; Spencers, Wigston won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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