Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI have had many house viewings through Spencers over the pat few months and I have to say a big thank you to Mia Adkin. I met her a few times at viewings and told her what I was looking for. She was so easy to talk too, understood exactly …
Kalpana · 17 November 2025 · Spencers Countrywide Birstall
Agent replied · 23 January 2026
Thank you so much for your kind words, we're thrilled that Mia provided you with excellent service! Our team strives to go above and beyond for each and every customer. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to say a big thank you to Millie, Mia & Sophie at Spencers in Syston for all their help with marketing my late Mum's property.
Professional, polite and very easy to talk to, is just the start....
Estate agents are sometimes renowned for not keeping their clients updated but my experience could not have been more different. From the initial meeting I was given great advice & regular updates about viewings and offers throughout the entire process and if I needed to contact the branch I was always called back or given the best service by the person I spoke to. I would highly recommend the team at Syston.
Thank you for all your help. You deserve every one of the 5 stars.
Philip · 17 November 2025 · Spencers Countrywide Birstall
Agent replied · 23 January 2026
"Our team at Spencers in Syston is honored to have been part of your journey in selling your late Mum's property. We pride ourselves on providing professional, polite, and attentive service to our clients. Thank you for choosing us and for your glowing recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have had many house viewings through Spencers over the pat few months and I have to say a big thank you to Mia Adkin. I met her a few times at viewings and told her what I was looking for. She was so easy to talk too, understood exactly what I was looking for and kept in touch to check in to see if there was anything I had liked or if anything had changed. I have not had this level of care or contact from any of the other estate agents. Thank you for your super friendly and efficient service! I have found the house I was looking for and she was so supportive hearing that too! Shame our conversations have come to an end as I end the search for my new home. I just wanted to say thank you and that I appreciated your check in's! Wishing you all the best!
Kalpana · 11 November 2025 · Spencers Countrywide Birstall
Agent replied · 11 October 2026
Thank you so much for your kind words, we're thrilled that Mia provided you with excellent service! Our team strives to go above and beyond for each and every customer. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a first-time buyer, the whole process felt daunting, but the team made it much easier to navigate.
From the initial viewing we had with Mia, she was incredibly friendly, patient and knowledgable about the local area. The process ended up being much longer than anticipated after a few hiccups but between Mia and Owen I was kept in the loop throughout and finally received our keys on Friday. They provided clear updates either on the phone or via email and were fantastic at staying in constant contact, which significantly reduced my stress levels.
They were both patient throughout the entire journey and happily answered any questions and were just genuinely helpful. Their friendly approach made a massive difference. To top it all off, receiving a lovely welcome pack at the end was such a thoughtful touch 🙂
Letitia · 11 November 2025 · Spencers Countrywide Birstall
Agent replied · 26 October 2025
Thank you for taking the time to leave this fantastic review! We are thrilled to hear that Mia and Owen were able to make your first-time buying experience less daunting and more enjoyable. Our team takes pride in providing excellent customer service and we are happy to hear that we were able to keep you in the loop throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can't fault Spencers. Their service is brilliant. James was very professional and helpful and kept me well informed. I would definitely use them again.
Sharron · 8 November 2025 · Spencers Countrywide Blaby
Agent replied · 22 November 2025
Thank you so much for the glowing review! We are thrilled to hear that you had a great experience with Spencers and James. We strive to deliver exceptional service to all our customers and we look forward to serving you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWould like to thank James for all his help when buying our new home. Answering all our questions and queries thank you so much. Highly recommended
Clare · 22 October 2025 · Spencers Countrywide Blaby
Agent replied · 22 October 2025
Thank you for choosing us for your new home! We are thrilled to hear that James provided exceptional support and answered all your questions. It was a pleasure working with you and we highly recommend James for any future real estate needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEntire process was very smooth. Branch manager at Syston (Mia) was very helpful and informative. Provided support and if had any questions, where always happy to help.
Charan · 19 October 2025 · Spencers Countrywide Birstall
Agent replied · 26 October 2025
Thank you for sharing your positive experience with our branch manager, Mia! We strive to make the process as smooth and informative as possible, and we're always happy to offer support. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI don t normally right review s but felt I had to after my experience with Spencer’s in blaby Demi the mortgage broker went above and beyond to get us such a great deal every thing was done quickly and professionaly we were relaxed and not pressured into any thing we were updated all the way and she kept her eye on any changes on interest rates in case a better deal the other girls in there were so friendly made us feel so comfortable will be using again and the people we have recommended to are very happy with there service too
Susan · 18 October 2025 · Spencers Countrywide Blaby
Agent replied · 22 October 2025
Thank you for taking the time to review us! It brings us joy to know that you had a great experience with our team, especially Demi. We pride ourselves in going above and beyond for our clients and making the process as smooth and stress-free as possible. Thank you for your support and for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDemet is an amazing mortagae advisor - great communication, really helpful advice which really set me at ease throughout the whole process. Would definitely recommend her for anyone looking for a Buy-to-Let mortgage.
Upendra · 17 October 2025 · Spencers Countrywide Blaby
Agent replied · 22 October 2025
Thank you, [customer name], for your kind words! We're thrilled to hear that Demet provided excellent communication and helpful advice throughout your mortgage process. We're honored to have her on our team and are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSold my property through Spencer’s blaby recently a great service from all in the office, received regular updates from James and Lorna throughout the process. I also had a very informative meeting with the mortgage advisor Demi to help with my onwards purchase. Would recommend and use again
Ash · 17 October 2025 · Spencers Countrywide Blaby
Agent replied · 22 October 2025
Thank you so much for your kind words! We are thrilled to hear that our team provided you with a great service and that you had a positive experience with our mortgage advisor. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have had a great experience with Spencer’s .
Our house was sold within 24 hours.
Lorna in particular was absolutely amazing ,so supportive during a stressful time , very professional and was always on the phone to our solicitors trying to chase things up and done everything she could to try and make our move happen as quickly as possible.
Also a thank you to James who stepped in and helped ring our solicitors when Lorna wasn’t available.
Was also recommended Demi as a mortgage advisor and wouldn’t go to anyone else now, she was so lovely and efficient.
Hannah · 17 October 2025 · Spencers Countrywide Blaby
Agent replied · 22 October 2025
Thank you so much for your kind words! We are thrilled to know that Lorna, James, and Demi provided you with exceptional service during your moving process. Our team always strives to make the experience as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMia was very professional and provided a very helpful and friendly service. Would highly recommend Spencer’s Syston
D · 12 October 2025 · Spencers Countrywide Birstall
Agent replied · 26 October 2025
Thank you for the kind words! We're thrilled to hear that Mia provided you with professional and friendly service. We take pride in delivering top-notch service and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI used blaby Spencers mortgage broker services. Would highly recommended them. Demi got me a great deal and was very helpful. Also everyone at Spencers blaby are very helpful and go above and beyond to help.
Peter · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmanda in there is always very helpful and friendly
Sandi · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Thank you for the kind words, we're glad that Amanda has been able to provide you with excellent service. We appreciate your continued support of our business! Kind regards, Maggie Joyce, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent Service from Demi Ludlam from start to finish. I have always used Demi in Spencer's since 2020 and she has always provided an exceptional service whenever I need a mortgage.
Highly recommended!
J · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Hello J A,
Thank you for your wonderful 5* review! We're thrilled to hear that Demi Ludlam has consistently provided you with excellent service since 2020. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI recently used spencer's estate agents, for helping me with buying my first home, and demi was absolutely fantastic from start to finish, and made it stress free, highly recommend 👏 😀 …
Steven · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Hi Steven,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Demi made your first home-buying experience stress-free and enjoyable. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleDemi, my financial advisor of 10 years, helps me with my 5 buy to let mortgages. She is a long term resident and provides the continuity I desire as and when my financial circumstances change. 10/10.
Mdroberts007 · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Hello mdroberts007,
Thank you for your wonderful 5* review! We're delighted to hear that Demi has been able to provide you with the continuity and support you need over the years. Your satisfaction is our priority, and we appreciate your loyalty.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe have almost finalised the purchase of our first home and thanks to our mortgage advisor Demi, the whole process has been a lot easier. She has been a great asset to us and has helped massively, answering all of our questions (we had a few!) so thank you Demi for all of your support and taking care of us through it all! Would definitely recommended.
Fern · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThanks so much to Demet for making the process of buying our first home easy and stress-free. She was so helpful every step of the way, always available to answer questions, explain things clearly, and guide us through the mortgage process as first time buyers. Highly recommend!
Nancy · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Hello Nancy,
Thank you so much for your amazing 5* review! We're thrilled to hear that Demet made your first home-buying experience easy and stress-free. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe’ve worked with Demi as our mortgage advisor for several years now, and I honestly wouldn’t go to anyone else. She’s incredibly friendly, efficient, and always ready to help with any questions or concerns. She consistently goes the extra mile. Nothing ever feels like too much trouble, and she makes what can be a stressful process feel straightforward and manageable. Highly recommended!
Suzie · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Hello Suzie,
Thank you so much for your excellent 5* review! We're thrilled to hear about your positive experiences with Demi as your mortgage advisor. It's fantastic to know she has made the process straightforward and manageable for you. We truly appreciate your recommendation.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI have used the mortgage broker at Spencers, Demi several times and the service was fantastic. Demi is very knowledgeable and got me some great deals. I received regular updates throughout the process and I would recommend using this service to anyone looking for a mortgage. All of the staff made me feel welcome when attending the office.
Rachel · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Hello Rachel,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Demi and the team provided you with fantastic service and great deals. Your recommendation means a lot to us, and we're delighted to have made you feel welcome.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had an outstanding experience working with Demet Ludlam as my mortgage adviser. From start to finish, they were knowledgeable, approachable, and incredibly efficient. Navigating the mortgage process can be overwhelming, but Demet explained everything clearly and was always available to answer my questions, no matter how small.
They took the time to understand my financial situation and goals, and found the best possible mortgage solution for me. Their attention to detail and commitment to getting things done right made the whole process smooth and stress-free.
Thanks to Demet, I felt confident and informed every step of the way. I would highly recommend them to anyone looking for expert guidance and top-notch service in securing a mortgage.
Kerry · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Hi Kerry,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your outstanding experience with Demet Ludlam as your mortgage adviser. It's fantastic to know that Demet's expertise and dedication made the mortgage process smooth and stress-free for you.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI've had the pleasure of working with Demi at Spencers Blaby twice now, and both experiences have been absolutely outstanding. She was incredibly efficient, always available for meetings, and consistently on top of everything from start to finish. Demi made the whole mortgage process feel smooth and stress-free with her friendly and professional approach. She was not only knowledgeable but also genuinely lovely to work with. I felt supported and well-informed every step of the way. Highly recommend Demi and the team at Spencers Blaby!
Vardhana · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDemet was recommended to us to arrange our new mortgage.
She listened, brilliant mortgage advisor, really helpful, and better than that, she was a fantastic human being.
Really happy with our new mortgage and the remortgage she has arranged
Couldn't recommend her higher.
Thank you Demet.
Louise · 10 October 2025 · Spencers Countrywide Blaby
Agent replied · 10 October 2026
Thank you so much for your kind words! Our team is thrilled to hear that Demet was able to exceed your expectations as both a mortgage advisor and a human being. We are dedicated to providing excellent service and are happy to have helped with both your new mortgage and remortgage. Thank you for recommending Demet!
Kind regards, Lucy Mawer, Customer Feedback and Support Team
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