Trusted Agent profile
★★★★★
241 reviews across 4 offices and 2 platforms
Spencers Countrywide has four offices, in Birstall, Blaby, Leicester and Syston. Together they have 241 reviews on two platforms, rated 4.7 out of 5 overall.
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Spencers Countrywide's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Spencers Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 222 reviews on Google only. Show every review
5/5
GoogleMia was a great help, really easy to contact and the buying process went really smoothly.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJust wanted to leave a review for Sophie, her appraisal approach to our home was far superior and personal than all of the others agents who came to discuss our property with us. She arrived and portrayed genuine enthusiasm for us a seller. Thank you Sophie when the time comes for us to list our property we will 100% be choosing Spencers to market us based on your visit.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAN EXCELLENT GROUP OF PROFESSIONAL AND HELPFUL PEOPLE From the outset they were professional and friendly, presenting good evidence as to why my home was valued as it was. Everything was upfront in terms of fees and did everything to make the property marketable. When an offer of sale came and accepted I cannot fault them for the delays as that was because of the one of the parties in the chain but they would do everything they could to make sure everything was moving along. This included trying to get an exchange/completion date, again not hindered by Spencers but by external parties. Whenever any issues arose the staff ALWAYS attempted to help out in whatever way they could all the way up to the manager. I know that most expect professionalism from people like this but I felt like we had a good 'rapport' from everyone I dealt with. Post-exchange - when I was in a bind and up against time and the Renters Rights Act when looking for a rental post-sale they absolutely did everything they could to help me out before possible homelessness. As it turned out it was not needed in the end but I am so grateful for the help they offered. A special call out to Lorna, despite not meeting her until handing in the keys post-completion, she was always so cheerful and helpful on the telephone even when the whole process was becoming frustrating and especially for the help with the rental issue. James was very helpful too as I did deal with him quite often. To all the others who dealt with me many thanks as well. In summary: I highly recommend Spencers Blaby branch certainly for selling a property and I would have no issues buying through them either.
5/5
GoogleThank you to all the staff for your professional way you have helped us, Lorna has been very easy to deal with
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleCurrently in the middle of buying my first home. Hoping to complete in the next couple of weeks. Mia has been an absolute delight to deal with. She has gone above & beyond to help where she can & kept me updated throughout the viewing and offer stage. Thanks so much Mia & Spencer’s 🫶🏼
Thank you for your kind words! We are so thrilled to hear that Mia has been able to make your home buying experience a delightful one. Our team at Spencer's always strives to go above and beyond for our clients. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuper professional service. Very helpful and local knowledge a really bonus.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMia visited my property and arrived on time .. Being very friendly and polite I guided her through my home. All her comments and praises were very much appreciated and positive. Mia explained how she came to arrive at a valuation and talked through various procedures and details Spencer’s provided about the property to possible buyers.
Thank you for taking the time to leave us your wonderful 5* review! We are so happy to hear that you had a positive experience during your visit. Our team at Spencer's always strives to provide friendly and informative service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSold my home with this estate agent and they were fantastic. Great communication, super efficient, and really lovely to deal with. Would absolutely use them again.
Thank you so much for your excellent 5* review! We are thrilled to hear about your positive experience with us. Our team always strives to provide excellent communication and efficient service. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleSo I used Spencers for my first property back in 2001, and then ahain now in 2026 for my second property. It was the best decision I have made. The support I received from Spencers, especially Mia was outstanding. I had issues with my solicitors where at times, I nearly called it a day and pull out of my sale and the purchase but the support and help I received from Mia was amazing. If it wasn't for Mia when times where tough through the process, im not it all would of got completed. She is an absolute credit to Spencers and the rest of the guys, really do make a dream team! All the guys just couldn't do enough to ease the issues I faced and I personally thank them all, so much. I would highly recommend Spencers as they give you the personal touch when at times through a process of buying and selling an house, you truly need it! I thank them all, especially Mia 😊
Thank you so much for your wonderful review! We are thrilled that you had a positive experience with Spencers and Mia. Our team takes great pride in providing top-notch support and service to our clients. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery friendly and professional service .
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleSophie has been very helpful and came fully prepared for the house appraisal. Her knowledge of the local market and data driven pricing proposal was very impressive.
5/5
GoogleGreat service, knows local market , managed us seller as well as buyer efficiently and professionally. Whole experience was smooth and excellent. Will recommend 100% and thanks to Mia for keeping the whole process stress free!👍👍👍 …
Thank you so much for your kind words! We are thrilled to hear that you had a smooth and stress-free experience with us. We are dedicated to providing excellent service and are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSophie Day valued our property, she was friendly, informative, professional, without being pushy. An asset to your company.
We are thrilled to hear that Sophie provided you with a positive experience! She truly embodies our values of being friendly, informative, and professional without being pushy. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe service I have received from everybody at Spencers throughout the process of selling my property, has been incredible! A particular shoutout to Lorna who was basically my rock throughout the last 5 months. My house was put on the market in no time at all and things progressed quickly once I had accepted an offer. The experience with solicitors on both sides has been a very different one - extremely stressful and draining at times but Lorna has been amazing at supporting, whether that was chasing for updates and answers, communicating with the buyer on my behalf or just pushing for movement on the sale - she has gone above and beyond! I would highly recommend Spencers as an estate agent, everybody is so friendly and supportive and they take time to build a relationship with you instead of treating like 'another customer'. The biggest thank you once again :)
We are thrilled to hear that your experience with Spencers was incredible! We are so grateful for your kind words and are happy to hear that Lorna went above and beyond to support you throughout this process. We take pride in building relationships with our clients and we are delighted to have been a part of your successful property sale. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCourtney was amazing, kind and compassionate, did not make you feel rushed or anything, really impressed with her!
Thank you for sharing your experience with Courtney! We're thrilled to hear that she provided exceptional service and made you feel valued. We will make sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleRating only, no written review.
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
5/5
GoogleBought my first home & the team at Spencer’s helped me throughout it all - Thanks Mia for the lovely gift 💕 Definitely recommend Spencer’s Syston Estate Agents for first time buyers and for a seamless experience - great team! …
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMia and Owen, helped me sell my house, going above and beyond at times, thank you 🤩 🤩 …
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWas very impressed with the service provided at Spencer’s, when initially calling up I spoke to Mia who was extremely professional and down to earth (ask for her) I knew I was in safe hands. Booked an appointment and as soon as I walked in the whole team was very welcoming, no problems at all!
Thank you for your amazing review! We are thrilled to hear that you had a great experience with our team, especially with Mia. We pride ourselves on providing top-notch service and creating a welcoming environment for all our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMia had conducted our viewing and was well prepared. Beats the recent viewings I've had, where it feels like it's their first time in the property too. Thank you!
Wow, we are thrilled to hear that your viewing with Mia was a great experience! Our team takes pride in being prepared and providing excellent service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe would like to thank Spencers Blaby for all their help and guidance in sale of our late mums property. They were very good in keeping us informed throughout the process with good communication on viewings and feedback and keeping us up to date . A special thanks goes to LORNA DARE for all her knowledge and assistance, shes is a lovely friendly lady who we would of been lost without her help with all the paperwork. We would use again if ever needed and would highly recommend their services to anyone wishing to sell a property. Thanks again from Lynn Murray & Sandra Burt
Thank you so much for the kind words, Lynn and Sandra! We are glad that Lorna could provide you with excellent service during the sale of your late mum's property. Our team aims to keep our clients informed and supported every step of the way. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThanks Mia, you have been great, super helpful, you're lovely to talk to, very professional, a real gem, Spencers are very lucky to have you.
Thank you so much for taking the time to leave us your wonderful 5* review! It's always a pleasure to assist wonderful customers like you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently needed to have my mother in laws house valued for probate and following that, for marketing perposes. Sophie Day, from the Syston branch of Spencers, completed this work for me with sensitivity, efficiency and, utter professionalism. I have delt with many estate agents in the past, due to my work, and I was impressed and would happily recomend her to you.
We are thrilled to hear that you were impressed with Sophie from our Syston branch. Our team takes pride in providing sensitive and efficient services. Thank you for recommending us, we truly appreciate it. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birstall has the most, with 145 reviews rated 4.6 out of 5, followed by Blaby with 115.
Yes. In The Trusted Agent 2026 awards: Spencers Countrywide, Charnwood won Trusted Agent.
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