Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
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Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJames is absolutely amazing following up on our requests and found us the most amazing place ! very communicative very polite and a true gentleman ! Thank Snellers! Thank you James
Dear eirini, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha
5/5
GoogleJames
5/5
GoogleCalled in today to see what was available to rent. Spoke to james about it . And the whole process was pretty straightforward booked a viewing for the following day. Will definitely recommend. Calling in and speak to James best regards
5/5
GoogleHad a really good experience with James Holloway regards my search for a property to rent - thanks a ton James!
5/5
GoogleI met Roman in Snellers to rent a flat around Kingston. He was very kind, friendly and smiling. He never give up to find a property suit your prefenences. Easy to communicate and deal. Thanks for all.
5/5
GoogleRating only, no written review.
5/5
GoogleRoman was helpful and professional. Has given clear guidelines and information to my decision.
5/5
GoogleRoman has been very helpful in helping myself and my partner get rental options. I would recommend him if you’re dealing with Snellers!
5/5
GoogleI had really positive speaking with “Roman” and he was professional amazing thx Roman
5/5
GoogleFriendly and professional. I worked closely with James Holloway to finalise a place. Our initial offer was rejected but I liked how James kept working at it till he established some common ground that both sides were happy with.
5/5
GoogleRoman did a great job of finding new tenants for my properties
5/5
GoogleAaron Fakolujo gave me the most valuable advice and genuinely had my best interest at heart in my search for a perfect tenant. From the moment we meet and during the whole process, Aaron was first class, maybe even World class. He was extremely knowledgeable and answered all my concerns quickly, with great communication. Snellers will take the time to explain everything clearly and make sure all parties in the process are fully informed. I would only write a positive recommendation if I am provided with a professional and trustworthy service; Aaron delivered a service way above my expectations. Thank you so much for all your help and support during my journey, which you know was emotional for me, I am so grateful for your understanding. Update: I thought I could write two reviews (but I cannot under the same name), as both deserved 5 stars for all their hard work and amazing guidance during my journey. Therefore, a massive 5* recommendation should be given to Matthew Ross too, who took over from Aaron when the time was right. He kept up the first class service and understood how important this process was for me. He explained everything that I was unsure of and when he said he would do something, he actioned it as soon as possible. To be completely honest, the whole Team at Snellers Kingston Estate Agent have been wonderful, this includes the youngest of the bunch, Roman Lydon, who I dealt with at the very beginning of the process/journey; keep up the great work and you will go a long way. Thanks to you all for your excellent work.
Dear Luke, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Aaron. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe recently had a renewal of the lease for the flat we let through Snellers. Roman was there to guide us along the way. He was very professional, knowledgeable and helpful throughout the whole process. We now have a great new tenant and are very satisfied with the ' five star' service we received!
Dear Chris, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleThe whole team at Snellers, and in particular James, was extremely helpful and proactive in advertising our property. We found new tenants very easily and the whole process went very smoothly. I am very happy with the service provided.
Dear Iain, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleRoman was really helpful! Great agent.
Dear Sophie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleRoman is great, would highly recommend
Dear Vemmon, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotWe are extremely satisfied with the…
We are extremely satisfied with the help we received from James! He has always been available, reliable, and very supportive throughout the entire process. James greeted us with a smile, gave us great advice, and made the search for a home much easier than we had expected. He is trustworthy, patient, and genuinely committed to finding the best solution for us. We truly appreciate his dedication and can warmly recommend him to others!
Dear Consumer, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
5/5
Google5 Stars, Excellent Service from Start to Finish I recently sold my property through Snellers, and I couldn't be more pleased with the service I received. Andy and the entire team at the Hampton Hill branch were absolutely fantastic, professional, efficient, and supportive throughout the whole process. From the initial valuation to the final completion, communication was clear and consistent. They kept me informed at every stage and were always available to answer any questions. Their local knowledge and expertise made a real difference, and I genuinely felt they had my best interests at heart. I wouldn't hesitate to recommend them to anyone looking to sell in the area.
5/5
GoogleRoman has been amazing in helping me find a property at short notice. He has been professional, friendly, and always quick to respond
5/5
GoogleI was very well looked after by James Holloway, who was both timely and informative in our correspondence. I was particularly impressed with the attention to detail in our dealings. I'd highly recommend James as an honest, timely and genuine person to help with a letting search.
Dear Will, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleJust want to thank everyone including Roman who has helped us and given us a smooth journey throughout our renting process I would be looking forward to coming back here again in the future:)
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleI had a really positive experience with Roman Lydon. He showed us a property and explained everything very patiently and clearly. He was professional, approachable, and took the time to answer all of our questions without rushing us. His knowledge and friendly manner made the whole viewing process much easier. I would definitely recommend Roman to anyone looking for a reliable and helpful property agent.
5/5
GoogleRating only, no written review.
5/5
GoogleMy experience with the agency was excellent, Roman was very professional and made the process of finding an apartment quick and convenient.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
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