Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
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Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI have used Smith and friends for a…
I have used Smith and friends for a number of years for our rental properties. They have successfully sourced tenants of a good calibre and who still remain tenants . Recently Nikki and Richard smoothly brought a new rental to the market, sourced good calibre tenants once again. . I would have no hesitation in recommending Smith and friends for renting, selling or buying
5/5
TrustpilotCharlotte & Dan
I have recently used Smith & Friends, Middlesbrough, and I had the most amazing experience. Nikki went above and beyond and she made me feel at ease, which helped the move run smoothly. Any of my queries, she was on the ball with. I would definitely recommend using Smith & Friends, whether you're thinking of buying or renting. 10 out of 10 experience.
5/5
TrustpilotSmith and Friends Hartlepool
I moved from Birmingham to Hartlepool. We bought a house through Smith and Frinds in Hartlepool. I was really concerned about being so far away through the process and not being able to liase in person, however i need not have worried. I was kept inormed every step of the way, first by Joanne and then as things progressed, by Rachel. All of my questions and queries were answered and things ran very smoothly for us. Thank you to all the team at Smith and Friends.
5/5
TrustpilotI recently used Smith and Friends for…Renting out my property
I recently used Smith and Friends for the find a tenant service to rent out my property. Lee was very helpful and always on the end of the phone or email for quick replies when needed. Very smooth service from Lee and would use them again in the future.
5/5
TrustpilotOutstanding - helpful, kind & professional!
I recently worked with Manj and his team for a house purchase. I cannot recommend this agency enough! Manj was considerate and kept me updated promptly, working on my behalf to ensure a smooth transaction. No question was too trivial for him to answer and as a first time buyer, this kind of help was invaluable - he really is a credit to the agency. I also briefly dealt with Rachel at a stressful time in the transaction, who was incredibly kind and helpful - she made the entire situation much easier to navigate. I cannot recommend the team highly enough, they are hard working and actually make you feel as if they have the best interests of the buyer in mind - which is rare to find. Thank you so much.
5/5
TrustpilotJust completed a sale
Just completed a sale on one of our properties via the Ingleby Barwick office. Excellent communication from start to finish. Great staff to deal with.
1/5
GoogleBlocked my driveway , politely asked to move but ignored me to go inside a clients house for hours , couldn't get my car on the drive and there is no where else to park.
***UPDATE*** From your photo I have identified the driver and spoken to him. He said he spoke a person at a neighbouring property as Mark explained he would be there for no more than 10 minutes to scan the outside of the property with the virtual tour camera. He never entered the property so your review is factually incorrect. We also have a tracker record on the vehicle and will be able to show you the time it was parked there. I look forward to hearing from you. I do apologise for any inconvenience caused but I don’t think your review reflects what I have been advised by my manager. Kind regards Mark Smith Managing Director Hi John, please can you contact me, marksmith@smith-and-friends.co.uk I don’t know which property this relates to due to the insufficient information provided. I look forward to hearing from you. Kind regards Mark Smith Managing Director
5/5
Google10/10 from Abby at Smith & Friends in Darlington she was amazing throughout the sale of our house. She made the whole process so much more stress-free and smooth. Any problems we had were sorted within the hour, and she kept us updated regularly. You can really see how passionate she is about her job, she truly goes above and beyond. We couldn’t have asked for better support and would highly recommend her! Thank you again Abby.
Thank your for your 5 star review of Abby and our Darlington team Kind regards Mark Smith Managing Director
4/5
TrustpilotVery helpful staff especially Lee who…
Very helpful staff especially Lee who was very helpful and reassuring about the process at a time when rules for renting were changing
5/5
GoogleThe team is very professional, responsive, and always helpful. They guided me through every step and answered all my questions promptly. Highly recommended.
Thank you Adilson for your 5 star review. We greatly appreciate your review and kind words. We hope you enjoy your new home and if you need us you know where we are. Best Wishes Mark Smith Managing Director
5/5
GoogleBrilliant service from start to finish. My house was rented out within a week. Ellie & Rachael kept me informed throughout. Well done the full team at Smith & Friends. I will certainly recommend your services.
Thank you for your 5 star review of our Ingleby Barwick lettings team. We all greatly appreciate your kind words and future recommendations. Kind regards Mark Smith Managing Director
5/5
TrustpilotLindsey had a very trying time with the…
Lindsey had a very trying time with the buyer but she kept be updated at all times very helpful and professional
5/5
GoogleUsed these to sell my home in Normanby, got the job done seamlessly even with difficulties down the chain Elaine just kept plugging away and got the result needed. Communication (most important in my experience) was spot on, always kept up to date and in the latter stages of the sale absolutely everything was relayed with speed and accuracy. Can't reccomend them enough
Thank you Mark for your 5 star review. Happy New Year Mark Smith Managing Director
5/5
TrustpilotSmooth and Stress‑Free Buying Experience
Excellent service from start to finish during my property purchase. Andrea and the team at Smith & Friends were consistently supportive, professional, and easy to work with. I’d happily recommend them to friends and colleagues.
5/5
TrustpilotFriendly, helpful and professional
Very helpful at all times and kept me updated with the purchase of our forever home
5/5
TrustpilotExcellent service and communications
Charlotte, Leah and the team did a great job getting the sale done after an earlier offer accepted was unexpectedly withdrawn. Highly recommended.
5/5
TrustpilotGreat service
Marketing & photographs taken ensured our property sold within 48 hours of going onto Rightmove.
3/5
TrustpilotNo For Sale sign erected at property…
No For Sale sign erected at property as it was deemed that there was no passing trade.
5/5
TrustpilotFriendly & helpful
Nice friendly people who keep abreast of the selling and buying processes and keep you informed every step of the way
5/5
TrustpilotNo stress or hassle
I bought a property this year through the Hartlepool branch of Smith & Friends. As a buyer, I found them to be professional, courteous and knowledgeable throughout the whole process and always happy to answer any questions. If the time ever comes for me to sell, I will keep them in mind.
4/5
TrustpilotExperienced staff
5/5
TrustpilotRachel and Nicola made my Christmas!!
The whole team (Hartlepool) were great from start to finish. A special mention to Rachel and Nicola who kept me informed throughout and even chased a troublesome solicitor/ builder every day for me to ensure I moved in as early as possible. Thankyou for your dedication and tenacity. Have a very Merry Christmas and a Happy New Year!! 🥳
5/5
TrustpilotFriendly, professional and efficient.
The staff are very friendly, whilst remaining professional. They always get back to you, and follow up on any enquiries. They do everything they can to expedite the sale quickly and efficiently.
5/5
TrustpilotFrom start to finish of buying the…
From start to finish of buying the property.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
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