Sinclair Hammelton reviews in Bromley, Petts Wood and Hayes

Dear Olleski, Thank you for leaving your review. I am sorry you feel that myself and Kayleigh have failed in satisfying your complaint. I can assure you that we have done our best to manage your expectations and in fact we are still working on your behalf to fulfill those goals.Having looked into this matter for you, I would like to note the following: You were very insistent that you needed to move into the property on the day after the previous tenant moved out (over a bank holiday when many companies are closed), meaning there were less than 24 hours between one tenancy ending and yours beginning. The previous tenant had agreed to have a professional clean upon leaving, Unfortunately, they only arranged to have the carpets cleaned professionally and carried out a domestic clean to the rest of the property. Once we became aware of this we arranged for a professional clean to be carried out via the ex-tenant and landlord. I note that you were still unhappy with the standard of clean and we have since arranged for a cleaner to re-visit the property, this coming Tuesday, to go over the bathroom as per your request. I trust that this meets with your satisfaction and that I would ask that while I appreciate this may have caused some dissatisfaction regarding the start of your tenancy you can appreciate that we are and have done, our utmost, to resolve this issue for you. Please do contact me directly if I can be of further assistance. Kind regards, Chris

Dear Scott, Many thanks for taking the time to leave a review. I am sorry you do not feel that you had a positive experience with Sinclair Hammelton Lettings. Regarding the changes of primary contact, this would have been down to ongoing efforts to improve our service to both our Tenants and Landlords, although you could always have contacted the office here in Bromley directly if you had any concerns and we would have been more than happy to assist. However, we will of course look at your case on an individual basis and please rest assured that any changes or training required will be put in place to ensure that we provide an excellent service. I have also investigated your end of tenancy deposit release. The checkout was carried out on the 3rd of April, 2019. The report was then sent to your Landlord for their response and to clarify if there would be any claims on your deposit. The deposit was released back to you on the 30th of April, as soon as we received notification from your Landlord that they did not wish to make any claims. I note that in the interim we did repeatedly request an invoice/receipt for your end of tenancy clean, to expedite the deposit return. This, unfortunately, was never received, which did contribute to the delay. We would like to wish you all the very best in your new home and hope that we have been able to provide some clarity regarding your concerns and comments.

Dear Scott, Many thanks for taking the time to leave a review. I am sorry you do not feel that you had a positive experience with Sinclair Hammelton Lettings. Regarding the changes of primary contact, this would have been down to ongoing efforts to improve our service to both our Tenants and Landlords, although you could always have contacted the office here in Bromley directly if you had any concerns and we would have been more than happy to assist. However, we will of course look at your case on an individual basis and please rest assured that any changes or training required will be put in place to ensure that we provide an excellent service. I have also investigated your end of tenancy deposit release. The checkout was carried out on the 3rd of April, 2019. The report was then sent to your Landlord for their response and to clarify if there would be any claims on your deposit. The deposit was released back to you on the 30th of April, as soon as we received notification from your Landlord that they did not wish to make any claims. I note that in the interim we did repeatedly request an invoice/receipt for your end of tenancy clean, to expedite the deposit return. This, unfortunately, was never received, which did contribute to the delay. We would like to wish you all the very best in your new home and hope that we have been able to provide some clarity regarding your concerns and comments.

Hi Greg. I cannot find record of you on any of our systems, so have been unable to contact you. I would very much like the opportunity to discuss your review in more detail and understand / resolve any issue. Kind Regards.

Hi Ashok. I cannot find record of you on any of our systems, so have been unable to contact you. I would very much like the opportunity to discuss your review in more detail and understand / resolve any issue. Kind Regards.

Hi Emma. I cannot find record of you on any of our systems, so have been unable to contact you. I would very much like the opportunity to discuss your review in more detail and understand / resolve any issue. Kind Regards.