Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleReally poor and uncaring estate agents who treated us terribly. Seemed to petend to care about us as buyers and gave us certainty that the house was ours whereas in reality they were just using us as a pawn to get another buyer to offer more. Promised to help us out at afterwards to find other options and then never heard from them again. Don't go anywhere near them.NegativeQuality, Professionalism
M · 22 June 2021 · Seymours West Byfleet
Agent replied · 21 June 2024
Dear Mr Pettit, thank you for taking the time to leave us feedback. I’m very sorry to hear that you had a bad experience. We’re committed to trying to improve our service so if you can email me at vince@seymours-wba.co.uk, I will be more than happy to look into this further and respond personally. Regards, Vince Nigrelli, Partner.
★★★★★ 1/5
GoogleUnprofessional and careless Company!
I’ve called them on a Thursday midday and made an appointment to view a house, which we really liked, 48 hours later on the next Saturday midday.
There was no email to confirm the appointment, just different emails advertising other houses in their portfolio, which I found somewhat strange.
But as I had made an appointment over the phone i didn’t thought too much about it.
Wife spent the next 48h planning out and decorating our future house.
On Saturday, the whole family (me , wife, 3 kids) drove 1h from central London to greater London and arrived very excited and on time, but no one to be seen.
After a little wait I called their office. The person on the phone which didn’t showed any interest just told me “ Oh, this one has been sold”.
They knew my email and mobile no - but no one contacted in any form to cancel the appointment or give me an update on the house.
(As a side note - I was called back shortly after initial call on Thursday - to confirm my email as there was a typo, so they definitely knew my email and mobile no)
Furthermore - I honestly don’t believe they did sell the house in between. I’m just baffled and disappointed.NegativeProfessionalism
Razvan · 22 June 2021 · Seymours West Byfleet
Agent replied · 21 June 2024
Dear Razvan, thank you for taking the time to leave us feedback. I’m very sorry to hear that you had a bad experience. We’re committed to trying to improve our service so if you can email me at james@seymours-wba.co.uk, I will be more than happy to look into this further and respond personally. Regards, James Rowsell
★★★★★ 5/5
GoogleI recently purchased a property from Seymours and i have to say they were excellent. Communication, resolving problems, keeping things moving and all done in a helpful, curtious manner.
Hard to imagine a better experience i would highly recommend them.PositiveResponsiveness, Quality, Professionalism
Paul · 22 June 2021 · Seymours West Byfleet
Agent replied · 21 June 2024
Paul, many thanks for taking the time to leave us this great review, it really is appreciated. The team were delighted to read your feedback, as they all do provide themselves on delivering excellent service. Please do not hesitate to contact us if we can be of assistance in the future. Regards, James Rowsell, Seymours West Byfleet.
★★★★★ 5/5
GoogleWe sold with West Byfleet Seymours Estate Agents and they went above and beyond with their excellent service. Estate agents get a bad rap but you could not fault their professionalism, compassion and understanding and the effort they put into our chain was exemplary.
Not only did they manage a long and arduous chain, they helped us with our purchase through another agent, in another location! Having bought and sold numerous properties; this team have a great spirit. They work as a team and we can't thank them enough for their efforts and hard work and wouldn’t hesitate to recommend to purchase or sell a home. Sincere thanks to James, Anna, Alex and the rest of the team for making a difficult process bearable.PositiveResponsiveness, Quality, Professionalism, Value
Ben · 22 June 2021 · Seymours West Byfleet
Agent replied · 21 June 2024
Ben, many thanks for taking the time to leave this glowing review and for your kind comments about the team, I know they were very much appreciated. We were only too glad to help with the sale of your property and if we are able to assist in the future, please do not hesitate to get in touch. Regards, James Rowsell, Seymours West Byfleet
★★★★★ 5/5
GoogleSeymours in West Byfleet were acting for my Sellers but kept me in the loop from the very beginning.
When I initially viewed the property, they acted in a professional but "non-pushy" style in order to get my offer accepted.
We had a somewhat tricky journey to completion as the chain was fairly large, but Jake made himself available or got back to me as soon as possible if I had any queries, worries or needed information.
I highly recommend Jake and the Team at this branch.
If you are buying or selling in this area, look no further!PositiveResponsiveness, Professionalism
Jackie · 22 June 2021 · Seymours West Byfleet
Agent replied · 21 June 2024
Dear Jackie, thank you so much for your review, it really is appreciated and means so much to us all here. If we can help at all in the future, please do not hesitate to let us know. Best regards, James Rowsell
★★★★★ 5/5
GoogleWe bought a house through Seymours in West Byfleet and the experience was fantastic. Jake went above and beyond to make sure the sale went through which was quite a challenge! He really took control of the whole chain and pushed the sale through when other agents fell short. The rest of the team were very helpful and efficient too. Would 100% sell our house through Jake should we ever feel it's time to move on!PositiveResponsiveness, Quality, Professionalism
Kate · 22 June 2021 · Seymours West Byfleet
Agent replied · 21 June 2024
Dear Kate, what a wonderful review, thank you! I will pass on to Jake and the team here as they mean so much to us all. Thank you again and would be delighted to help with a sale if you decide to sell in the future. Kind regards, James Rowsell
★★★★★ 5/5
GoogleSeymours have been absolutely brilliant! We communicated with three of their agents and everyone has been super responsive and helpful. Anna, the agent that was dealing with our case has been so supportive - she assisted us through all the steps, explaining the processes in detail, giving us regular updates and following up right away on any questions or concerns we have had. We HIGHLY recommend working with them - it has been a breeze!PositiveResponsiveness, Quality, Professionalism, Value
Maria · 22 June 2021 · Seymours West Byfleet
Agent replied · 21 June 2024
Dear Maria, thank you so much for your kind review and specific note about Anna who will be thrilled to hear your comments. We were delighted to help with the process, and look forward to hearing from you again soon. Kind regards, James Rowsell
★★★★★ 5/5
GoogleOUTSTANDING service, from start to finish. Efficient, smart, honest and reliable. No dreaded games. James (Partner, Horsell branch) is awesome! We have just successfully exchanged and couldn’t be happier with our local branch. Would highly recommend if you want a successful sale with no BS!! Whoop!! 🤩🥳PositiveResponsiveness, Quality, Professionalism, Value
Selina · 21 June 2021 · Seymours Horsell
Agent replied · 20 June 2024
Thanks Selina it was a pleasure helping you move!
★★★★★ 5/5
GoogleWe have been incredibly pleased with the service received from Seymours (Horsell) and Tom Biffen in particular. Tom has gone beyond expectations to support us in our search for a new family home, never pushy and genuinely a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
Jon · 21 June 2021 · Seymours Horsell
Agent replied · 20 June 2024
Thank you Jon this review means a lot to us.
★★★★★ 5/5
GoogleFrom day one Tom ensured the process of buying a home was a pleasure. On the first viewing he knew everything about us, our future home and the sellers. Throughout out the transaction process he dealt with every hurdle calmly and professionally. Having bought a house from him I can guarantee he'll be our first call if we're ever to sell!PositiveResponsiveness, Quality, Professionalism
Daniel · 21 June 2021 · Seymours Horsell
Agent replied · 20 June 2024
Thank you for such a kind review Daniel. It really means a lot to us.
★★★★★ 5/5
GoogleI have had a great experience with Archie from Seymours. I have been looking for a while and he was the only agent who kept coming back to us with suggestions. We were looking for a hard to find property and Archie has found it for us, right when I had started to loose hope, we couldn't be happier! A brilliant young and professional agent, if only they were all like him. No more trawling rightmove.PositiveResponsiveness, Quality, Professionalism
Toni · 21 June 2021 · Seymours Horsell
Agent replied · 20 June 2024
Thanks for the review Toni we are glad we were able to help you.
★★★★★ 5/5
GoogleEvery Member of the team that we dealt with from the initial contact to completion of the sale of our property was professional, honest and very good at communicating. Our past experience in dealing with estate agents hasn't been the best. Seymours are what everyone should look to and try to follow, they are a brilliant example of how to run a business and make the buying and selling of properties an easier process than it is with other people. We also used the companies that they recommended for other parts of the sale and they were all equally as good and reliable.
THE WHOLE TEAM SHOULD BE PROUD AND WE WISH THEM ALL THE BEST in the future.PositiveResponsiveness, Quality, Professionalism, Value
David · 21 June 2021 · Seymours Horsell
Agent replied · 20 June 2024
Thank you David for such a glowing review, it really means a lot to us. We will be sure to pass the high praise on to the team! If there is anything you need in the future, please do get in touch. Wishing you all the best.
★★★★★ 5/5
GoogleHaving recently purchased and sold through Seymours Horsell, we can’t recommend them highly enough. James, Lloyd and the rest of the team are always friendly and professional, but Tom Biffen in particular has gone the extra mile for us on many occasions. What we especially like is that he has never been pushy, he is very honest, and we trust him. Tom knew exactly what we were looking for in (even calling to tell us about a property coming on the market with another agent!) and when we found a property we loved, he worked hard to ensure we had multiple viewings and several offers on our house within a week. We’ve now moved into our new home (this one marketed by Seymours). Tom and Sandra have been very helpful throughout the purchasing process and it’s been a pleasure dealing with them. We won’t be moving again in a hurry, but if / when we do sell, we’ll be going through Seymours again.PositiveResponsiveness, Quality, Professionalism, Value
Lisa · 21 June 2021 · Seymours Horsell
Agent replied · 20 June 2024
Lisa, thanks for taking the time to recommend us it really does mean so much to us. We hope you are enjoying your new home. We look forward to seeing what you do with it and are sure you will make it beautiful. Kind Regards from the whole Seymours Horsell Team.
★★★★★ 5/5
GoogleVery helpful and responsive.PositiveResponsiveness
Neil · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Mr Boosey, thank you so much for taking the time to write this amazing review! I am really pleased you found the team helpful and response, we do work incredibly hard to provide a seamless service and it makes our day to know that it does not go unnoticed! Thank you again for the review and please do not hesitate to contact us if we can be of assistance at all in the future. Regards, Stewart Palmer @ Seymours Godalming
★★★★★ 5/5
GoogleThe lettings team have been brilliant. Very responsive and helpful.PositiveResponsiveness, Quality, Professionalism
Nathan · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Nathan, thank you for your email and for your feedback, it is very much appreciated. This has been shared with the team, please do not hesitate to get in touch if we can be of assistance in the future. Regards, Stefanie Powell, Seymours Godalming Lettings
★★★★★ 5/5
GoogleExcellent Service. Good value, friendly, professional and found us a very good tenant.PositiveResponsiveness, Quality, Professionalism, Value
Matthew · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Matthew, many thanks for taking the time to leave this 5-star review, it is very much appreciated. Here's to a seamless and stress-free tenancy, and you know where we are if you need us, Regards, Stefanie, Seymours Lettings Godalming.
★★★★★ 5/5
GoogleThe staff in letting are not only helpful but resourceful aiming to provide good solution to issues. Nothing appears too large or hard for them. Thank you.PositiveResponsiveness, Professionalism
Brian · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Brian, thank you for your review. Our lettings team really enjoyed assisting you and are here to help should you ever require any further advice.
★★★★★ 5/5
GoogleEveryone that works there is so polite and very helpful. They help with all inquiries quickly and are a pleasure to deal with. I highly recommend them and would do business again in the future.PositiveResponsiveness, Professionalism
Ian · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Thank you for your positive review Ian. We pride ourselves on our approach, manners and doing a proper job. We look forward to assisting you in the future. All the best, Stewart Palmer, Seymours Godalming Lettings.
★★★★★ 5/5
GoogleExcellent and professional team who helped me to quickly find tenants despite the current difficulties with Covid restrictions. Thanks to all of them for their excellent work in these difficult times!PositiveResponsiveness, Professionalism
Minako · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Minako, thank you so much for taking the time to write this 5-star review! The team works incredibly hard to find quality tenants, as quickly as possible. The year has certainly challenged us however nothing phases them! I will pass your thanks on to the team. Stefanie Powell, Seymours Godalming (Lettings)
★★★★★ 5/5
GoogleExcellent experience as a tenant - friendly and professional team, very responsive to any enquiries or problems during tenancy and felt like I was treated as a person, not just a number! Thank you :)PositiveResponsiveness, Quality, Professionalism
Michelle · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Michelle, it was such a pleasure to assist with your tenancy. Thank you for taking the time to leave us a lovely review.
★★★★★ 5/5
GoogleAdam and Tom have been wonderful. The process of selling our home has not been easy but they could not have done more to support and guide us.PositiveResponsiveness, Professionalism
Darren · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Thank you Darren for your sharing a review. Adam and Tom are so pleased that everything came together for you.
★★★★★ 5/5
GoogleSeymours have been amazing through the whole process, providing us relevant information about renting our house out. I would give them 10 stars if I couldPositiveResponsiveness, Quality, Professionalism, Value
Andy · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Mr Taylor, thank you so much for taking the time to leave this glowing review - the team were very happy to read it! Thank for the opportunity and here is to a smooth tenancy. Stefanie and the lettings team @ Seymours Godalming
★★★★★ 5/5
GoogleI have been really happy with the service I have received from Seymours. They have let my flat twice and both times the service has been seamless. I'd definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Kim · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Hi Kim. A huge thank you for your 5* review. It has been an absolute pleasure acting for you over the past 14 months or so. Your words are very kind, generous and appreciated by myself and the team. We look forward to chatting to you in due course. With kind regards, Stefanie Powell, Seymours Lettings.
★★★★★ 5/5
GoogleAdam Boshoff was my agent and on saintly patience alone, I feel that this review deserves 5 stars.
Even as far as first time buyers go, I was probably a challenging customer - in being completely honest with myself.
Nevertheless, Adam had always stayed patient, consultative and attentive with me throughout the process. I greatly appreciate that and will certainly remember that going into my next purchase.
Keep up the quality of service!PositiveResponsiveness, Quality, Professionalism
George · 21 June 2021 · Seymours Godalming
Agent replied · 20 June 2024
Many thanks for taking the time to share your experience as a first-time buyer with Seymours. Adam was delighted to help and we wish you all the best in your new home.
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